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PODCAST

Let"s Talk Club Management

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

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All Episodes

01:11:35

Let's Talk Club Management Ep. 47: A Peek Behind the...

Let"s Talk Club Management ·

2021/02/16

It's the busiest time of year for us at CMAA HQ as we're putting all the finishing touches on our first Virtual World Conference and Club Business Expo. This month, we're taking a deep dive into next month's event, giving you an exclusive look at what the virtual space means for the biggest club management gathering of the year. Join us as we hear from a number of our team members at HQ as they share about their various areas of expertise and what's on deck for #CMAAVirtual.

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00:25:50

Let's Talk Club Management Ep. 46 - F&O Insights...

Let"s Talk Club Management ·

2021/02/12

This week, we’re sharing the final episode in our series diving into the 2020 Finance and Operations Report. We want to give a huge thank you to our friends (GGA Partner’s Derek Johnston and RSM’s Phil Newman) for joining us over the past several weeks. Today, we’re wrapping this series up by taking a look at the Personnel section – tune in!

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00:14:20

Let's Talk Club Management Ep. 45 - F&O Insights...

Let"s Talk Club Management ·

2021/02/09

This week, we’re sharing the fourth episode in our series diving into the 2020 Finance and Operations Report. We are so glad to have GGA Partner’s Derek Johnston and RSM’s Phil Newman back with us today. Today we are taking a look at the Membership section – tune in!

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00:11:07

Let's Talk Club Management Ep. 44: F&O Insights Micro...

Let"s Talk Club Management ·

2021/02/05

This week, we’re sharing the third episode in our series diving into the 2020 Finance and Operations Report. We are so glad to have GGA Partner’s Derek Johnston and RSM’s Phil Newman back with us today. Today we are taking a look at the Operations section – tune in!

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00:16:38

Let's Talk Club Management Ep. 43 - F&O Insights...

Let"s Talk Club Management ·

2021/01/29

This week, we’re sharing the second episode in our series diving into the 2020 Finance and Operations Report. We are so glad to have GGA Partner’s Derek Johnston and RSM’s Phil Newman back with us today. Today we are taking a look at the Capital section – tune in!

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00:45:29

Let's Talk Club Management Ep. 42 - Breaking Down the...

Let"s Talk Club Management ·

2021/01/21

CMAA’s research efforts have grown exponentially over the past several years and now, there is a wealth of information available to CMAA members and the industry. Last summer, CMAA released its updated competencies for the club management profession and data analytics was added – the numbers are more important than ever. Understanding what they mean, identifying trends, and making informed management decisions. This month, we are launching a micro-pod series to help bring the numbers to life, make

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00:37:34

Let's Talk Club Management Ep. 41: What a Year

Let"s Talk Club Management ·

2020/12/17

Friends, we made it... to the end of 2020, at least. There's not a lot to say that hasn't been said about what we've collectively experienced this year, but what we do know is that we're grateful to have made it through this much so far. This month, we talk about that "attitude of gratitude" with Miles Tucker, CCM, General Manager at Hillcrest Country Club in Los Angeles, CA. Miles tells us about the resilience of his team, Hillcrest's members, and why he's grateful for a lot this year, despite the

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00:58:49

Let's Talk Club Management Ep. 40: Welcome Ava &...

Let"s Talk Club Management ·

2020/11/16

Please join us in welcoming our newest CMAA team member, Ava Spece! Ava joined our team back in September as the Director of Development for The Club Foundation. Ava chatted with Kyle about her background and interests and what she looks forward to doing with CMAA and The Club Foundation. We also got to chat about #GivingTuesday and what The Club Foundation is doing this year to promote the national day of giving. You can find out more (and enter the video selfie contest) at

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00:31:54

Let's Talk Club Management Ep. 39 - Navigating Career...

Let"s Talk Club Management ·

2020/10/20

This special presentation of the podcast was originally aired during the virtual Mid-Management Conference. We were thrilled to have the partners of Kopplin Kuebler & Wallace join us to chat about how best to navigate the landscape of career changes as a club management professional. Kopplin Kuebler & Wallace, a CMAA Business Partner, is a leading recruiting firm assisting with executive level club positions. Further, it offers a full range of consulting services such as Board Retreats, Team

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00:49:36

Let's Talk Club Management Ep. 38 - COVID-Friendly...

Let"s Talk Club Management ·

2020/10/05

As fall has arrived and cooler temperatures are on the way, managers will need to consider how to continue club events safely while the COVID-19 pandemic continues. Moving things inside will present unique challenges and colder temps will mean getting creative if events are held outdoors. Managers have taken to the Best Practices Exchange on CMAA Connect to share their ideas and for this episode, we’re joined by Susan Schenkel, CCM, CCE of the Woodstock Club in Indianapolis, as she shares some of

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00:26:52

Let's Talk Club Management Ep. 37 - Coffee Talk with...

Let"s Talk Club Management ·

2020/09/10

One of the familiar sights at our annual events is the amazing coffee service provided by our friends at Royal Cup Coffee, a CMAA Business Partner. Since we can’t be together in-person, we wanted to have an opportunity to catch up with Jeff Bishop. Here’s a special Coffee Talk edition of the Let’s Talk Club Management podcast from this year’s Virtual Leadership/Legislative Conference.

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00:45:52

Let's Talk Club Management Ep. 36: CMAA Fall Preview

Let"s Talk Club Management ·

2020/08/19

This week on the podcast we are joined by a few of our CMAA HQ colleagues David McCabe and Kim Pasquale to discuss the upcoming slate of Fall events. From the Leadership/Legislative Conference to the Mid-Management Conference and the Communications Summit, there’s something on the schedule for everyone. Tune in to learn more and see what’s right for you.

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00:31:36

Let's Talk Club Management Ep. 35 - Beyond the Classroom

Let"s Talk Club Management ·

2020/07/28

In this episode designed specifically for our CMAA Student Members, we talk learning beyond the classroom and how students can take advantage of all that the club industry offers for personal growth including internships, mentorship, and leadership opportunities. Student Chapter Alumni Caroline Hollatz, a 2018 graduate of Ohio University with a Bachelor of Science Degree in Restaurant, Hotel, and Tourism Management, who served as her Chapter’s President, and now works as the Student Liaison with the

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00:23:43

Let's Talk Club Management Ep. 34 - A Beer Garden in...

Let"s Talk Club Management ·

2020/07/09

July is here and we’re joined by Ryan Kenny, CCM, CCE, General Manager/COO of Dedham Country and Polo Club in Dedham, MA. Ryan shares with us Dedham’s fun (and delicious!) response to social distancing safety requirements. The Club repurposed an area into an outdoor dining area that has become a popular spot for members to enjoy local brews and wood-fired pizza, showcasing the creativity and ingenuity that has come to the surface during the pandemic. Take a listen and see how your club could adapt

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00:36:47

Let's Talk Club Management Ep. 33 - Onboarding New...

Let"s Talk Club Management ·

2020/06/22

The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention.

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00:40:50

Let's Talk Club Management Ep. 32 - Total Transparency

Let"s Talk Club Management ·

2020/06/12

In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making sure his staff were cared for to navigating the politics of living and working in a small town, Steve’s

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00:23:13

Let's Talk Club Management Ep. 31 - Checking in with...

Let"s Talk Club Management ·

2020/05/20

Joining us this week are Josh Gay, a recent graduate of Florida State University and the outgoing President of the FSU Student Chapter as well as our colleague Christina Krueger, manager, Member Communities & Student Development. Josh shares with us a quick pulse check on how things are going down in Florida as well as his student chapter’s innovative efforts throughout the spring semester of social distancing. Relying on virtual meetings, the FSU chapter has been able to maintain regular check ins

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00:20:54

Let's Talk Club Management Ep. 30 - Membership...

Let"s Talk Club Management ·

2020/05/14

We're joined again this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This second installment covers questions surrounding current Club members and discusses what allowances and adjustments may (or may not) need to be

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00:15:03

Let's Talk Club Management Ep. 29 - Bonus! Meet...

Let"s Talk Club Management ·

2020/05/08

Coming at you this week with some bonus content! We are excited to welcome CMAA's newest team member: Katherine Lord, MSW. Katherine came on board as the Director of Club Services and the Managing Director of the Club Spa and Fitness Association (CSFA)right as we all transitioned to working remotely - but that hasn't stopped her from jumping in feet first! We sat down with her to discuss her background, her interests, and some fun facts - enjoy!

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00:22:02

Let's Talk Club Management Ep. 28 - Optimism Drives...

Let"s Talk Club Management ·

2020/05/06

We're joined this week by Luis Bracamonte, the Club Spa and Fitness Association's (CSFA) new Chairman. Luis shares his background as an athlete, a personal trainer, and active member of both CMAA and CSFA - and breaks down his optimism about the fitness and wellness space in the midst of the COVID-19 pandemic.

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146 results

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