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PODCAST

Let"s Talk Club Management

Let’s Talk Club Management is a show dedicated to giving an in-depth look at the club management profession. With insider stories of first-hand experiences to best practices from your Association leaders, CMAA looks to provide you with the best information (with a side of fun).

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All Episodes

00:24:49

Let's Talk Club Management Ep. 27 - Membership...

Let"s Talk Club Management ·

2020/04/30

We're joined this week by Steve Graves and AJ Redetzke - principals of Creative Golf Marketing, a CMAA Education Partner. Steve and AJ dive in to answering some hot button questions that we're hearing right now as the club industry begins to think about reopening and what strategies and changes may need to be implemented over the next few months. This first installment covers questions surrounding new and prospective members and begins by taking a look at what the sales environment might look like

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00:19:42

Let's Talk Club Management Ep. 26 - From the COVID-19...

Let"s Talk Club Management ·

2020/04/23

This episode topic came from a listener suggestion, curious about how managers in the epicenter of the COVID-19 crisis in the US have been handling things. For many weeks now, New York City has been the hot zone of the pandemic, with stringent state and local regulations put in place to enforce social distancing and public health safety. We spoke with John Samayoa, CCM, Clubhouse Manager at the Racquet & Tennis Club in midtown Manhattan about his experience living and working in the middle of the

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00:17:18

Let's Talk Club Management Ep. 25 - Stay Calm, Stay...

Let"s Talk Club Management ·

2020/04/14

Welcome to week two of our micropod series as we navigate the COVID-19 waters. This week, we chatted with CMAA National Chairman Mark Bado, MCM, CCE and President & CEO Jeff Morgan, FASAE, CAE about the current "State of CMAA" - reviewing how CMAA has mobilized, what resources have been put together (podcasts, webinars, research initiatives, etc.), the #CMAAStrong movement, and advice for club managers working through this time of crisis. "Stay calm and stay patient."

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00:19:34

Let's Talk Club Management Ep. 24 - SBA Loans and Clubs

Let"s Talk Club Management ·

2020/04/08

April is here and with it comes a new podcast strategy! To stay on top of the ever-changing landscape of the pandemic, we're coming to you weekly this month with micropods (Melissa's term) - short, easy-to-digest episodes that cover a specific topic. We hope that these focused episodes answer your questions and we look forward to hearing your feedback. This week, we're talking with Joe Mendez, CCM, CCE, about the recent CARES Act for coronavirus relief and the SBA Loans included within that

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00:40:17

Let's Talk Club Management Ep. 23 - Clubs in the Time...

Let"s Talk Club Management ·

2020/03/20

We're keeping it topical this month with an episode dedicated to Crisis Management and Critical Leadership. After sharing the bevy of resources CMAA has put together and continues to update for our members during the COVID-19 pandemic, we sat down with Joe Krenn, CCM, CCE, GM/COO of Farmington Country Club to hear his take on the current events and share his strategies for managing a club through critical and uncertain times. We were also joined by Jon Kametz of Saucon Valley Country Club, as he

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00:30:23

Let's Talk Club Management Ep. 22 - State of the...

Let"s Talk Club Management ·

2020/02/27

We're back from World Conference and we're excited to share Jeff Morgan, FASAE, CAE's State of the Association speech with you! Tune in for a bevy of CMAA announcements, upcoming events, and post-World Conference FAQs as well. And remember, you can find us on iTunes - please be sure to rate, review, and subscribe so you don't miss an episode!

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01:12:22

Let's Talk Club Management Ep. 21 - Conference Time...

Let"s Talk Club Management ·

2020/01/16

It's the busiest time of year for us at CMAA HQ as we're putting all the finishing touches on World Conference. This month, we're taking a deep dive into next month's event, giving you an exclusive look at the new, the old, and the re-newed pieces of the biggest club management gathering of the year. We're joined by Christina Toups, CCM, CCE, and Kristina Clabeaux from Ridglea Country Club, who give us a sneak peek at this year's Networking Event. National Chairman Randy Ruder, CCM, CCE, jumps on

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01:10:48

Let's Talk Club Management Ep. 20 - 2019 Club...

Let"s Talk Club Management ·

2019/12/20

It's hard to believe that 2019 is nearly over! We've had a great year on the podcast and we've gotten to talk to some really wonderful guests over the year. This month is no exception! First, we sat down with the 2019 Club Executive of the Year, Tony D'Errico. He shared with us so many pieces of wisdom about his tenure in the club industry, his philosophy on building culture, and the challenges he sees facing the club industry in the future. We're also joined by two of CMAA's newest staff team

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00:49:54

Let's Talk Club Management Ep. 19 - Creating Your...

Let"s Talk Club Management ·

2019/11/21

If I told you this month's episode involved a student, a resume expert, and a branding iron, you'd probably think I was telling a bad joke. But I'm not! This month, we got to chat with Missy Dahl, a CMAA Student member (and December graduate) while at the National Student Education Conference - she shared her experience as a student member and some of her career goals post-graduation. We also discussed the importance of creating a personal brand and a polished resume with Erin Kennedy of

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00:35:29

Let's Talk Club Management Ep. 18 - Teamwork Makes...

Let"s Talk Club Management ·

2019/10/21

This month, we got to chat about the value of teamwork – something that is never out of style, in the Association space or in clubs. First, we sat down with Mark Bado, MCM, CCE, to discuss the concept of integrated team management – how he first came across the concept and how he has implemented it during his time in the club industry. Then, we chatted with Brandon Johnson, Clubhouse Manager at Farmington Country Club, about “A Box Full of Ideas,” an initiative the Club implemented as a spin on the

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01:03:35

Let's Talk Club Management Ep. 17 - The Happiness...

Let"s Talk Club Management ·

2019/09/30

It's been a busy fall here at CMAA and we got this month's episode in just under the wire. We were excited to sit down with Michael Wheeler, MCM, CCE, to discuss what it means to be in the "happiness business" and how to create a club culture of which you are proud. Then, we chatted with John Porter, President of CSFA and learned why now is the best time ever to have your fitness, spa, or wellness directors join the Association - and what CSFA can bring to your club's operation. Finally, we

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01:00:11

Let's Talk Club Management Ep. 16 - Managing Career...

Let"s Talk Club Management ·

2019/08/23

It's never easy to know when and how to approach the possibility of moving on or moving up in your career. This month, we're addressing a member question: how do I go about moving up the ladder, looking for my next position, and how do I make that process successful? We are joined by Jim Reisig, CCM and Damon DiOrio, CCM, CCE - two industry professionals at different points in their careers. Each gives his unique perspective on the importance of communication, transparency, and courage in the

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00:35:16

Let's Talk Club Management Ep. 15 - All About Membership

Let"s Talk Club Management ·

2019/07/16

It’s hard to separate effective communication from successful membership experiences. That truth is explored in both of our interviews this month – albeit in very different ways. First, we are joined by Amber Read, Assistant General Manager at the University Club of Chicago. Amber shares with us a pet project of hers: collecting pictures of interesting (and funny) signs in clubs. We explore what these signs mean from a communications perspective and laugh about some of the more ridiculous ones she’s

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00:50:03

Let's Talk Club Management Ep. 14 - Building a...

Let"s Talk Club Management ·

2019/06/17

This month, we're talking about the many different elements necessary to build an effective, cohesive, winning club management team. We sat down with Joe Basso, MCM, CCE, CMAA Fellow, to discuss his MCM Monograph: Building Bridges: Working with the Golf Management Team - but the conversation transcended the golf team and we found some tenets that are applicable to the management team as a whole. Then, we chatted with John Embree, CEO of the USPTA and learned a bit about the exciting changes

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00:49:23

Let's Talk Club Management Ep. 13 - It's Our...

Let"s Talk Club Management ·

2019/05/21

Holy moly! We can't believe it's been one year of podcasting - thank you, listeners, for going on this journey with us. This month, we talk to CMAA National Director Mitchell Platt, MCM, CCE about his Master Club Manager Monograph: Executive Tenure: Developing A Model for Effective Leadership and we visited with Michael Nyerges to chat about his winning Idea Fair entry: Sign the Barrel, Roll the Dice.

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00:43:47

Let's Talk Club Management Ep. 12 - Springtime and...

Let"s Talk Club Management ·

2019/04/11

April is here and with spring weather comes thoughts of days spent outside, by the pool. Consequently, that also means that pool and aquatic safety is also top of mind for many club management professionals. This month, Kyle and Melissa are joined by C.W. Cook, MCM, CCE as he discusses his MCM Monograph: Aquatic Risk Management and Best Practices for Clubs. Alan Achatz, CCM, CHE also joins the podcast this month to further the safety conversation with his expertise. As always, you can find us on

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00:35:28

Let's Talk Club Management Ep. 11 - The Chairman

Let"s Talk Club Management ·

2019/03/21

It's a double-podcast month! The official March episode features our new Chairman - Randy Ruder, CCM, CCE. It was great to sit down with Randy, discuss his vision for his coming year as Board Chairman, his priority areas, and learn a little bit more about his personal journey in club management. We were also joined by Andy Reetz, General Manager and CEO of Champions Run in Omaha, Nebraska, and Ben Lorenzen, the Club's Creative Director, to discuss the Environmental Impact Idea Fair Entry that won

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00:30:47

Let's Talk Club Management Ep. 10 - Nashville Edition!

Let"s Talk Club Management ·

2019/03/08

Now that we've returned from World Conference, we sit down to debrief, going over some of the Conference highlights, recapping our big events, and sharing some record-breaking stats on this year's event in Nashville. We're joined by podcast superfan (and self-proclaimed "First Subscriber") Jeff Isbell, CCM, as he shares some of his favorite moments and big takeaways from his time at World Conference.

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00:58:20

Let's Talk Club Management Ep. 9 - Behind the...

Let"s Talk Club Management ·

2019/01/23

Happy 2019! We're kicking off the new year with an in-depth look at what's new for the 2019 World Conference. We sit down with members of the CMAA staff team to chat about their areas of expertise, and we hear some tips and recommendations for Conference first-timers from Jim Reisig, CCM. The countdown to Conference is officially on!

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00:36:15

Let's Talk Club Management Ep. 8 - The Club Executive...

Let"s Talk Club Management ·

2018/12/20

We've made it to the end of the year! To celebrate the last episode of 2018, we invited the next Club Executive of the Year - Burt Ward, CCM, CCE - to chat with us. Burt shares his own club management testimonial and talks a bit about what he sees as the biggest challenges facing the club industry. We also chat with Tom Judson about his "Coffee and Questions" idea - a practice that encourages member engagement while providing transparency about club goings-on.

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