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PODCAST

The kbbreview Podcast

kbbreview, Andrew Davies

Kbbreview has been the leading B2B title for the independent kitchen and bathroom retail market for nearly 40 years and The kbbreview Podcast is a stand-out weekly show for this sector.We cover national industry issues, shopfloor concerns, personal stories and expert views. This is an industry spread right across the UK and our podcast community hears directly from KBB retailers discussing their biggest issues. Whether the highly-engaged audience agrees, disagrees or empathises - hearing the real

business management

All Episodes

25:58

The pros and cons of employing installers

The kbbreview Podcast ·

2023/09/07

Welcome to episode eight of season nine of The kbbreview Podcast, your host is Andy Davies and today we're talking about installers again. A couple of weeks ago we did a really interesting episode looking at new research into the influence they have over the consumer.There was a LOT of interest in that one so today we're looking at how kbb retailers actually deal with installers. Which is better, using sub-contractors or employing them directly?Subs are great because you only gave to pay them when

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21:15

BONUS: The Wharf story

The kbbreview Podcast ·

2023/09/04

Welcome to the kbbreview Podcast, your host as always is Andy Davies and this is another very special bonus episode where we get under the skin of the industry's most interesting suppliers.Today is all about Wharf - the solid surface supplier that's the brainchild of two old school friends who once mucked around in class, but together now run a very successful and innovative company - while still having lots of laughs along the way.We'll be meeting Rob Bullen and Trevor Baker, who say that solid

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16:44

How to win the industry's biggest awards

The kbbreview Podcast ·

2023/09/01

Welcome to The kbbreview Podcast, your host is Andy Davies and this is episode seven of season nine. But as much as we all like knowing the reference number, this episode is all about something much more momentous - entries are open for the kbbreview Retail & Design Awards 2024.Entries opened on September the 1st for the biggest awards in the UK and Ireland kitchen and bathroom sector and after a triumphant night in Cardiff back in April for the conclusion of the 2023 awards, we're kicking off 2024

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36:22

The installer influence

The kbbreview Podcast ·

2023/08/24

Welcome to The kbbreview Podcast, this is Episode Six of Season Nine and today we're looking at influencers.No, don't worry, we don't mean people who used to be on Love Island, we mean the people that have a massive influence on not only the products that go into new bathrooms, but also who consumers are buying those products from.And that's installers. It's not news that installers have a big influence, but a new study has looked into the details of it and found some really interesting nuances

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13:49

The customer journey with Cyncly - Part One

The kbbreview Podcast ·

2023/08/22

Welcome to The kbbreview Podcast and this very special bonus episode where we're bringing you more from our friends at Cyncly. In the last Cyncly episode we looked at the story behind the mergers of Compusoft, 2020 and then Virtual Worlds that make Cyncly the portfolio of essential CAD and business management software products for the kitchen and bathroom retail industry here in the UK.So we've had the top level business strategic background, and that set the scene very nicely, but this episode and

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31:37

How to get an apprentice

The kbbreview Podcast ·

2023/08/17

Welcome to the kbbreview Podcast, this is Episode Five of Season Nine and we're talking apprenticeships today.There's been a lot of noise around the need to have more apprentices and how it's a massive part of plugging the major skills gap in the installation part of the KBB sector - something that's only going to get worse if we don't find that new blood.But apprenticeships are now a major vocational education pathway across pretty much all job roles - not just the traditional trades - and so

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34:28

Packaging (and who's reponsible for it)

The kbbreview Podcast ·

2023/08/10

Welcome to The kbbreview Podcast, this is Episode Four of Season Nine and it's being delivered to you all wrapped up in a cardboard box of information stuffed with the plastic air pillows of relevance.That's because we're talking about packaging today.Every single kitchen or bathroom project you do generates loads of waste as you take every component out of its wrapping. Most of you will probably take it all away and dispose of it in the best way you can, and while a lot of it might be able to be

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24:53

Resolving disputes with customers

The kbbreview Podcast ·

2023/08/03

Welcome to The kbbreview Podcast, your host as always is Andy Davies and for anyone who says he's not then we demand compensation or we'll see you in court!Yes, this week we're talking all about dispute resolution or, in layman's terms, what you do when you have a disagreement with a customer and shouting rude things about their mother to them through their letterbox just doesn't seem to be helping get it all to a mutually agreeable conclusion.Genuine customer disputes are few and far between in the

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24:36

Inside Howdens

The kbbreview Podcast ·

2023/07/27

Welcome to The kbbreview Podcast - this is Episode Two of Season Nine and your host Andy Davies.It's a really, really interesting one today as we get a peak behind the curtain at the company that sells more kitchens than anyone else in the UK by a mighty margin - Howdens.Last week saw the release of its half-year results for the six months up to the end of June and this was accompanied by an online investor conference call with CEO Andrew Livingston.As a listed company, this is all public record of

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20:58

BONUS: The Hanex UK story

The kbbreview Podcast ·

2023/07/25

Welcome to the kbbreview Podcast, this is a very special bonus episode of the show where we get to introduce you to our friends at Hanex UK.Hanex is, of course, the solid surface from global manufacturing giant Hyundai. And, here, its official distributor is Hanex UK. Based in Southampton, they work with fabricators, architects, interior designers and, of course, kitchen and bathroom retailers and designers to specify its wide range of colours and applications.Now, given the global reach of the

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25:21

Roger Cooper...one more thing

The kbbreview Podcast ·

2023/07/19

Welcome to the kbbreview Podcast, your host is Andy Davies and we're back with a brand new season. That's right, we're heading into the summer with another bumper crop of episodes that we're going to unimaginatively call Season Nine.And what a guest to kick it all off with - we're talking to a proper KBB legend - Roger Cooper.As of the end of June, he's finally retired, closing the book on a 53 year career...and this time, he says he means it. He retired from Ideal Standard, the company he joined in

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23:22

What's going on with mortgages?

The kbbreview Podcast ·

2023/06/29

Welcome to the kbbreview Podcast, your host as always is Andy Davies and this is Episode 10 of Season 8 - that makes it the last episode of this season but don't worry, we'll be back towards the end of July with Season Nine.And for this triumphant finale we're going to celebrate by talking about something thoroughly depressing - mortgages. Let's be honest, interest rates are going up and up and as repayments go through the roof, people's willingness to fund their new kitchen or bathroom this way is

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23:58

BONUS: The Cyncly story

The kbbreview Podcast ·

2023/06/26

Hello and welcome to this very special bonus episode of The kbbreview Podcast brought to you with the help of our very good friends at Cyncly.As you know, Cyncly is the name of the company that came out of the merger between the two software giants of Compusoft and 2020. It now also includes Virtual Worlds in that suite of products as well as EQ and Winner of course.That means there is every chance that you're using at least one Cyncly product in your day-to-day business. So what is the Cyncly

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25:09

Outdoor kitchens

The kbbreview Podcast ·

2023/06/23

Welcome to Episode Nine of Season Eight of The kbbreview Podcast, your host as always is Andy Davies.Today we're looking at what has become a real growth area for the kitchen retail market - and we could definitely do with some of that at the moment - and that's Outdoor Kitchens.They've shot up in popularity since we all took a new interest in the totality of our home during lockdown and, for customers with a few bob, they're looking to utilise their outdoor space as much as indoors when it comes

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27:11

Do KBB retailers know enough about stone?

The kbbreview Podcast ·

2023/06/15

Welcome to the kbbreview Podcast, your host is Andy Davies and this is Episode Eight of Season Eight. Today we're talking stone, it's a material that's so common in premium kitchens - and bathrooms sometimes too of course - especially in the form of engineered quartz.So we're going to ask two really important questions today - firstly, do designers and retailers really understand how to use stone, the properties the different types have, and how it should be installed and maintained?And secondly,

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28:11

Customers who are shopping around

The kbbreview Podcast ·

2023/06/08

Welcome to The kbbreview Podcast, this is Episode Seven of Season Eight and your host as always is Andy Davies.It's another nuts and bolts episode this week as we look at what retailers think and do about consumers who are shopping around. Everyone is told to get several quotes for any big job, but for kbb retailers that often means wasting significant time working on quotes or designs that you know are probably going nowhere.How do different retailers handle these situations, and what happens when

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36:25

A.I. and what it might mean for KBB designers

The kbbreview Podcast ·

2023/06/01

Welcome to The kbbreview Podcast, this is Episode Six of Season Eight and your host as always is Andy Davies.It's a very hot topic this week as we talk about artificial intelligence or A.I. It's incredible technology, but what might it mean for kitchen and bathroom designers now and in the future. Is it going to take your job? Or is it going to be an invaluable tool that you can use to not only enhance your skills but also your ability to give your clients what they want and more.We're very lucky to

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34:13

Answering "How much does it cost?"

The kbbreview Podcast ·

2023/05/25

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode Five of Season Eight. Today, we're looking at one of the most fundamental questions a potential customer can ask a kitchen or bathroom retailer - how much is it going to cost?More specifically, how do different retailers answer that question? How do they turn it into an effective conversation starter about price and budget?And is 'how much have you got?' ever the right answer?Joining me to talk it all through we have

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25:32

Going beyond the client's brief

The kbbreview Podcast ·

2023/05/18

Welcome to The kbbreview Podcast, your host is Andy Davies and today while you maybe anticipating a normal episode, we promise that we're going to totally exceed your expectations and deliver something beyond your imagination.Well, sort of.That's our topic for today anyway, we'll be talking about how kitchen and bathroom designers go beyond the client's brief and really stretch both their own design skills but also the expectations of the person who's going to use that room everyday.It's all about

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19:02

Facebook ads for kbb retailers

The kbbreview Podcast ·

2023/05/11

Welcome to the kbbreview Podcast, your host as always is Andy Davies and this is Episode Three of Season Eight.And we're very pleased to say we have another in our not-particularly-organised series on digital marketing for kitchen and bathroom independent retailers.So we have the return of Josh Delane from The Wood Works and we know how many of you have found his insight and very practical advice really valuable so yes, he's back!Last time (and you can find links to all the relevant episodes below)

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