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PODCAST

The kbbreview Podcast

kbbreview, Andrew Davies

Kbbreview has been the leading B2B title for the independent kitchen and bathroom retail market for nearly 40 years and The kbbreview Podcast is a stand-out weekly show for this sector.We cover national industry issues, shopfloor concerns, personal stories and expert views. This is an industry spread right across the UK and our podcast community hears directly from KBB retailers discussing their biggest issues. Whether the highly-engaged audience agrees, disagrees or empathises - hearing the real

business management

All Episodes

32:24

Who REALLY pays for faulty products?

The kbbreview Podcast ·

2023/05/04

Welcome to the kbbreview Podcast, yout host is Andy Davies and this is episode two of Season Eight and after last week's awards extravaganza - which, incidentally, we highly recommend listening to if you haven't heard it yet - we're getting back to basics.We're looking at a simple question - if you've done a new kitchen or bathroom for a client, and somewhere down the line, one of the products fails in some way, who is going to take responsibility for sorting it out?The supplier might simply send a

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33:08

The kbbreview Retail & Design Awards 2023: The EVENT

The kbbreview Podcast ·

2023/04/27

Welcome to The kbbreview Podcast, this is Episode One of Season Eight! And we're kicking it off in style with this, our final special episode all about The kbbreview Retail & Design Awards 2023. Andy Davies presents the show LIVE from the awards event in Cardiff and that means you can hear all the winners announced as it happened with top host Joel Dommett and Andy catches up with some of those winners moments after they come off stage.It's the perfect way to start the new season!And it's a final

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28:52

AWARDS BONUS: The showroom stars

The kbbreview Podcast ·

2023/04/18

Welcome to the kbbreview Podcast and this, the penultimate episode in our special bonus series all about the kbbreview Retail & Design Awards 2023.There's now less than a week to go before the big night in Cardiff on April 20th and the final episode in the series will be coming from the event itself where, hopefully, we'll be catching up with winners, judges, and any other industry luminaries we can pin down.But for today we're meeting another couple of finalists, and this time we're at the sharp

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19:09

AWARDS BONUS: The fitting and rising stars

The kbbreview Podcast ·

2023/04/03

Welcome to another very special episode of The kbbreview Podcast all about the kbbreview Retail & Design Awards 2023.In these bonus shows we're hearing from some of our 2023 judges and finalists and getting to know them and their stories ahead of the big ceremony in Cardiff on Thursday April the 20th.In this episode we meet an experienced hand…and a rising star. We have Phil Beechinor, from Alexanders in Worthing, they're up for Installation Company of the Year and then Rosie Proto from Pier 1

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42:51

The biggest bathroom show in Europe

The kbbreview Podcast ·

2023/03/28

Welcome to The kbbreview Podcast, your host is Andy Davies and this is Episode Ten of Season Seven and, more importantly, that makes it the last full episode of this season.We're going to round it off with another awards bonus later in the week but, yes, this is the last full show before we take a bit of a break to, you know, do some proper work.But to round off Season Seven, we're off to Germany. Frankfurt to be precise as last week saw the return of ISH, the huuuuge bathroom exhibition where all

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9:58

BONUS: Martin Mongan and Heritage

The kbbreview Podcast ·

2023/03/20

Welcome to The kbbreview Podcast, your host as always is Andy Davies and this is a very special bonus episode of the show.We're talking to Martin Mongan, the CEO of the Bristan Group - he's an incredibly experienced player in the UK bathroom market of course so we're getting his views on what's happening in the sector. We'll also be catching up specifically on Heritage Bathrooms, who are very kindly our Bathroom Sponsor for Season Seven,Heritage has been a leading brand in the UK market for nearly

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38:59

What IS a partnership anyway?

The kbbreview Podcast ·

2023/03/14

Welcome to The kbbreview Podcast, this is episode nine of season seven and today we're talking about that mostly prickly of symbiotic relationships - the one between retailers and suppliers. One of the most frequently used requests is that it should be a 'partnership', but what exactly does that mean?What's the difference between a 'partnership' and a simple transactional placement of orders? Are partnerships all about the people rather than the company?Should partnerships come from formal

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20:26

AWARDS BONUS: The design judges

The kbbreview Podcast ·

2023/03/11

Welcome to another of our very special bonus podcast episodes all about the kbbreview Retail & Design Awards 2023.In this series, we're building up to the event itself by meeting some of the finalists and judges that obviously play such an essential part in the biggest KBB industry gathering of the year.It's in Cardiff on Thursday April 20th and the room will be packed with retailers, designers, suppliers and influencers from across the industry. So if you want to be there then it may already be too

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25:01

Are you a designer or a salesperson?

The kbbreview Podcast ·

2023/03/07

Are you a designer who sells or a salesperson that designs?That's the big question in this episode of The kbbreview Podcast.Your host as always is Andy Davies and we're asking how important is it for designers to have straight sales skills, and should they be trained in that specifically? Or should the creativity of the designs themselves do all the selling?We're be talking to Jonny Wing from KCA in Berkshire and also the triumphant return of kbbreview columnist Toby Griffiin from kbbsupport.com.

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22:16

The customer journey

The kbbreview Podcast ·

2023/03/01

Welcome to The kbbreview Podcast, your host as always is Andy Davies and this is Episode Seven of Season Seven.This week we're going on a journey. We're talking all about that most vital of experiences, the Customer Journey. It's a phrase that gets used a lot in kbb world but today we're meeting a bathroom retailer that has put it at the heart of its whole strategy.What does it mean? What are the steps of that journey, where does it begin and, most interestingly, where does it end?We're meeting

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13:50

AWARDS BONUS: The locals

The kbbreview Podcast ·

2023/02/24

Welcome to another of our very special bonus episodes of The kbbreview Podcast all about the kbbreview Retail & Design Awards 2023.Between now and the big day in April we'll be meeting the judges, finalists and organisers that make up the biggest event in the kbb industry this year.The event itself in Cardiff on Thursday, April the 20th - and if you haven't booked your tickets yet then you are risking missing out on being in the room with hundreds of the industry's biggest brands, retailers,

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30:46

Episode 150 Special: Your Best Stories

The kbbreview Podcast ·

2023/02/22

Welcome to The kbbreview Podcast, your host is Andy Davies and this is episode six of season seven.Now, that's the official designation but in reality this is a very, very special show, as in the grand timeline of The kbbreview Podcast this is our 150th episode.We love round numbers on this show so what's the best way to mark this momentous occasion, this grand milestone?By telling some mucky stories of course.That's right, this is an industry that is built on one simple fact - you must, at some

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32:57

The installation catastrophe

The kbbreview Podcast ·

2023/02/15

Welcome to the kbbreview Podcast, this is episode five of season 7 and your host is Andy Davies.We're returning to the thorny subject of installation this week, thorny because the number of skilled, experienced kitchen and bathroom fitters out in the market continues to be as concerning as ever.It is clearly so essential to the survival of the UK kitchen and bathroom market that whether you're a manufacturer, supplier, retailer, designer or, indeed, one of the skilled, experienced fitters that are

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21:05

Google Ads for kbb retailers

The kbbreview Podcast ·

2023/02/07

Welcome to The kbbreview Podcast, your host as always is Andy Davies and this is episode 4 of Season 7.This week we've got another great episode packed with digital marketing advice for kitchen and bathroom retailers from our guru Josh Delane from The Wood Works in London.In previous episodes we've talked about TikTok, Instagram and Getting the Most Bang For Your Buck and this week we're looking at that other essential - Google Ads.In theory it's about creating online ads that reach people exactly

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13:25

AWARDS BONUS: Meet Richard Sloan

The kbbreview Podcast ·

2023/02/03

Welcome to the first of these very special bonus episodes of The kbbreview Podcast all about the kbbreview Retail & Design Awards 2023.Between now and the big day in April we'll be meeting the judges, finalists and organisers that make up the biggest event in the kbb industry this year.And judging is going on as we speak - the business category judges are out on the road visiting all the finalists in person and next week we have the design judging days where finalists present their project to the

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22:47

Bathroom retailers going into kitchens

The kbbreview Podcast ·

2023/01/31

Welcome to The kbbreview Podcast, this is episode three of season seven and your host is Andy Davies.Great episode this week talking about something that is a rare sighting within this sector - a bathroom retailer that has diversified into kitchens.It's much more typical to see kitchen retailers start a bathroom arm but much less common to see it the other way around. But in uncertain times there are many retailers out there almost certainly looking to try news things and expand their offering and

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24:07

Getting your tax right

The kbbreview Podcast ·

2023/01/24

Welcome to the kbbreview Podcast, this is Episode two of Season Seven and your host as always is Andy Davies.And this week we're talking about....tax. No, don't switch off because we're only a week away from January 31st when everyone who has to fill in a self-assessment needs to have pressed submit.So it seemed like a good excuse to talk to a kbb retail tax expert to find out how this sector approaches something we all know we need to pay, but we all don't really want to do it.We'll meet Kevin

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20:40

Why are card payments so expensive?

The kbbreview Podcast ·

2023/01/17

Welcome to the kbbreview Podcast and this is a brand new season for a brand new year. It's Episode One of Season Seven, it's 2023 and your host is still Andy Davies, you're stuck with that we're afraid. However, we've got such an interesting episode to kick the year off with as it doesn't get more important than getting the money off the customer and into your bank account.But when it comes to card payments, why do kbb retailers have to pay such comparatively high fees? And that's after all the

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13:39

Insight 2023: Dominic Worsley

The kbbreview Podcast ·

2022/12/21

Welcome to this special bonus episode of the kbbreview podcast, I'm your host Andy Davies.This is the final instalment of our Insights 2023 series today - a fascinating series where we talk to kbb industry leaders about their thoughts looking back at 2022 and where they think the opportunities, pitfalls and growth lies in 2023.It's a dive look into some of the sharpest minds in the industry and we’ve been very lucky to get their viewsThis week I'm talking to Dominic Worsley, the head of appliance

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23:48

Awards shortlist revealed!

The kbbreview Podcast ·

2022/12/20

Welcome to The kbbreview Podcast, your host as always is Andy Davies and this is episode ten of season six.But none of that stuff is important right now, because this is a very, very special episode. We are EXCLUSIVELY revealing the shortlist for the kbbreview Retail & Design Awards 2023 right here on the podcast. The scores are in, they have been counted and verified (about half an hour before we recorded!), and we have the very first look at the full rundown of finalists. Andy is joined by

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