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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

40:53

495 : Encore Episode: Loving the Closing Shift:...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/02

To me, there is something special about the closing shift. Yes there is a lot of work, but there is an honor in tending to the place that just that day made such impact on so many. For most though (including me) the closing shift is at first just hard work that feels far from the world of coffee that drew us to work in the shop or open the shop in the first place. But in this mundanity is an opportunity. Today we are going to be sharing a classic episode where we talk about how to not only love

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01:00:05

Founder Friday! w/ Rachel Lehman of Crema Coffee...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/30

There are many great coffee shops and roasters in this world. What makes a great cafe in my mind is intentionality, a focus on kindness, consistency, hospitality, and quality as a pursuit in service of those things. Living in Louisville, KY I am fortunate to be only 2 hours away from one of my favorite places that I feel has consistently exemplified those virtues. Crema Coffee Roasters! Today on Founder Friday we get the pleasure of talking with the co-founder of Crema Coffee Roasters, Rachel

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09:26

SHIFT BREAK: Embrace Your Space

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/28

Designing your coffee shop can be one of the most exciting parts of the opening or scaling process. Exciting, that is, until we come up against resistance to our great ideas in the form of space limitations, quirks, historic preservations, zoning, etc. On today's Shift Break we will be talking about how we can embrace the limitations and constraints of our spaces in a way that moves us from frustration to actually being energized and confident in our unique cafe. You should listen to these

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31:41

492: How to be The Best Coffee Shop

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/22

What is the "Best" coffee shop? As long as coffee and coffee shops have been around, us humans have been rather preoccupied with what the best coffee of coffee shop is. We have our own personal scale of judgment, then there are local popularity contests put on by city papers. Most famously over the past decade or two we have developed barista, brewing, coffee shop, and cupping competitions to determine quality. All of this is to my mind, not just to try to figure out "the best", but to extol

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11:59

SHIFT BREAK: Focusing on the Whole, Not the Part

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/21

Getting into coffee and then pursuing it as a career takes your through a few different phases of maturation. One of the first phases is where you focus only on one very specific thing to the detriment of many others. For me, the world could be on fire, but as long as I was behind the espresso machine and dialed in, all was good. Or so I thought. On today's Shift Break we will be talking about why it is necessary for coffee professionals in the cafe to focus on the whole cafe and the experience

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58:33

491: Graceful Exits: How to Sell Your Coffee Shop w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/19

When you start a business, pretty much all your attention goes to getting it up and running and then to keeping it going and growing it over the hopefully many years of its life. What we often do not plan on or put energy into how we will exit the business. Whether it is passing it on to or selling it outright, many are ill prepared to make this transition and when they do want to sell or exit, are left with very few options and a business that is not sellable. Today we are going to be covering

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11:56

SHIFT BREAK: Setting Staff Up For Success

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/12

When we talk about our employees it is common to talk about "setting up staff for success", but what does that really look like. Talking about it can sometimes wrongly convince us that we are actually doing it. On today's Shift Break we will be talking about what it looks like to set your staff up for success in very practical terms that, if applied, will transform the relationship to one of trust based on evidence in action, not just talk. Recommended episodes: 248 : The 5 Elements of

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01:09:08

SPECIAL! | Coffee Fest NOLA 2024 w/ Turgay Yildizli...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/11

Welcome to our special episode from Coffee Fest live on the show floor interviews from New Orleans, 2024! To start us off we will be talking with Turgay Yildizli of Specialty Turkish Coffee, followed by Doron Petersan of Sticky Fingers Sweets and eats, then a great conversation with Jonathan Riethmaier of Mammoth Coffee in New Orleans. Turgay Yildizli Istanbul native Turgay Yildizli, who now lives in New Orleans, is the founder of Specialty Turkish Coffee, a company established in 2014 that offers

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35:02

490: 7 Vital Things to Include in Daily Shift Work

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/11

A shop is maintained by the attention and repeated actions we put into it. We need to make sure our systems and tools are crafted well in order to make sure these intentional actions and our best attention is circulated through the whole of the organization. Today we will be talking about 7 things that I believe should be standard in the work we do throughout the day. When we apply these tools and practices we will see a bug change in the way both our staff and guests experience the coffee shop.

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09:31

SHIFT BREAK: Reassessing Growth

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/07

Growing the business is probably the number one concern in the cafe industry. In general we tend to look at growth as either scaling the size of the business physically, or the revenue and profitability. What if I told you there was another way you can look at growth? On today's Shift Break we will be talking about ways to look at growth that don't rely only on the usual defaults of revenue and scale, but give you another option to be established and fulfilled as an owner. Recommended episodes:

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45:51

489: Tips for Creating a Resilient Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/05

Ever since 2020, we as a coffee industry have been looking for ways to create more resiliency in our businesses. The cafe in particular is vulnerable to a lack of resiliency. Not only is the coffee shop a relatively low margin and high effort entity with an ROI that can take years, it also relies on the public consistently investing in its products and services. In times of economic trouble, coffee can be one of the first things cut. To hedge our bets and prepare for these times, we must build

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01:05:30

488: Founder Friday! Honoring Coffee's Root w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/08/02

Coffee is from Africa, yet the way we think of and enjoy coffee today is largely separated from the roots that produced that original fruit. The disparity we see in the value stream today, where those growing coffee do not receive the fruit of their labor, is the consequence. Today we get to talk with someone who has been laboring hard to honor coffee's root in an effort to create a better future for both those who grow coffee as well as for under served communities whose own cultures are tied

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11:59

SHIFT BREAK: Are You Growing With Your Business?

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/31

It is assumed that we should constantly be growing our businesses and looking to expand, scale, and add-to what we have now. Trouble is that, in today's abundantly resourced and optimized environment, we may actually be able to do so at rates that out pace our ability to become the kind of people we need to be to properly handle that growth. On today's Shift Break we will be talking about why your own development as a person is key to successful growth as a business and why hardship and constraints

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45:53

487: How to Think Fast and Talk Smart in the Cafe w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/29

Every day in the cafe we are called on to communicate "in the moment". Whether we are baristas, trainers, managers, or owners ; how effective we are in those moments determines the culture and effectiveness of our business. Wouldn't it be great if there were tools and methods formed specifically to help you not freak out under the pressure of impromptu speaking but to be clear and confident instead? Well you're in luck because today we get to talk with the author of the book Think Faster, Talk

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12:07

SHIFT BREAK: Don't Give Up

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/24

Seeing results form your efforts is what motivates most all of us. In the coffee shop you are engaged with a dynamic intersesion of moving and living communities that take your efforts and reward you with sometimes obvious and sometimes not-so-obvious feedback. It's when we don't see the results happening the way we imagined that we can be tempted to simply abandon the effort and sometimes the business altogether. On today's Shift Break we will be talking about why you should not give up and how to

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56:40

486: Why You should Fire Your Landlord and Consider...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/22

One of the most heartbreaking things I see is when an established cafe is forced to upend everything due to changes to the cost or use of a space that they do not own. All the dreams, emotions, investment in the space itself, and developing a customer bases habits around that location are all up in the air. While renting may always be a great first step for most owners with limited resource, it may also not be the wisest long term play as you grow. If you are looking for an alternative to that

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10:39

SHIFT BREAK: Don't Manage by Crisis

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/17

Managing in a cafe is one of the ultimate forms of leadership. Part of leading as a manager is planning for, responding to, or avoiding altogether, problems with people, operations, and quality. But instead of spending our best energies in prevention of problems, we tend to manage reactively when problems turn into a crisis. It's a vicious cycle. On today's Shift Break we will be talking about why we need to flip our focus and pull ourselves away from the dependency the business has on us being

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24:41

485: Your Shop vs The Industry - How to Free Yourself...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/15

The Industry. What does that even mean? Owners and professionals use this term as though it has specific power to give clarity or meaning to the work they do, when in fact it is merely the most readily observable manifestation of millions of individual decisions across the supply chain, all made worse when based on a fixation on that reflection. For many operators there is an assumption that their cafe and the decisions they make need to be compared against the wider industry to find validation

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14:57

SHIFT BREAK: Three BIG Hiring Mistakes (and how to...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/11

Hiring is probably the most important decision you make in your coffee shop. As important as it is to choose the right people, we often are at the mercy of bad habits or are missing key practices we need to make that decisions and end up making too many mistakes that drain you, the business, and the your team of energy. On today's Shift Break we will be discussing three BIG hiring mistakes that I see countless cafes making and how you can take steps to avoid them. This is not just about the well

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56:23

484: Demystifying Mentorship w/ Dr. Ruth Gotian,...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/07/08

In the the coffee industry, we all need help and we can all give help. In order to truly advance our own careers and those of others we want find success we need plan for and practice mentorship. The trouble is that the need we have for help also creates a lot of insecurities and the idea of mentorship can sound rather unapproachable or inaccessible. The good news is that it does not have to be this away and our guest today will help us demystify mentorship and approach it in a fresh and accessible

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1,062 results

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