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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

31:00

Retail Innovation Conference & Expo Recap: The Trends...

Retail Remix ·

2022/05/16

We’re back from Chicago after a whirlwind few days at the Retail Innovation Conference & Expo! Our heads are still reeling from all of the incredible content and conversations that took place, so we’re going to break down everything we learned on the podcast. Join Alicia Esposito and content specialist Erica Vallecorsa as they discuss: Core themes that supported the entire agenda program, including community-driven commerce and authentic engagement; How the convergence of digital

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40:42

Next-Gen Ecommerce: Content, Curation and Compelling...

Retail Remix ·

2022/05/09

As consumers spend more time and money online, brands and retailers need to work harder on optimizing their digital experiences. But where are retailers spending the most time and money? During this Retail Remix conversation, Alicia Esposito digs into new and compelling research about how retailers are navigating this quickly evolving and increasingly competitive space. She chats with Brian McGlynn of Coveo and Brian Kilcourse of RSR Research about key findings and trends to watch. They

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44:02

Closing the Gaps in Social Commerce Experiences

Retail Remix ·

2022/05/02

Experts predict that social commerce will explode into a multi-billion-dollar opportunity for brands and retailers. But which areas of the social commerce landscape hold the most promise? And most of all, where are the gaps? During this week’s Retail Remix, we sit down with Ricardo Belmar, Director Partner Marketing for Retail & CPG at Microsoft, who has been closely studying social commerce and all of its parts. Through candid conversation and personal experiences, he shares his

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31:11

Dissecting the BNPL ‘Fairytale’

Retail Remix ·

2022/04/25

Over the past two years, the Buy Now, Pay Later space has exploded. Retailers of all sizes and across categories have embedded BNPL capabilities into their customer experiences to help boost shopper satisfaction and basket sizes. But how will the tech landscape continue to evolve as consumer and retailer adoption rates rise? During this week’s Retail Remix, Adam Mawdesley, CRO of SplitIt digs into the “fairytale” of BNPL, including: Current consumer behaviors and how payment preferences

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31:29

Innovation Insights from APAC

Retail Remix ·

2022/04/18

The road to business expansion is not a one-way path. There are multiple routes, complete with twists, turns and bumps along the way. But if brands and retailers want insight into trends that will likely trickle into the global marketplace and impact their future success, they should look at APAC. To dig into some of the emerging and growing trends in this unique market, we have Julian Reis, Founder and CEO of SuperOrdinary on the show. He shares: The unique opportunities beauty brands

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36:46

Shopping for Babies is Overwhelming. Lalo is Changing...

Retail Remix ·

2022/04/11

While ecommerce and social media have certainly made shopping easier, they also have made it a bit overwhelming. With instant access to so many brands and products, it’s difficult for consumers to easily weigh options and find the best, safest product. This is especially true if they’re shopping for babies. Brands like Lalo are attempting to change all that, and they’re seeing a surge in growth as a result. During this week’s Retail Remix, the company’s co-founders, Greg Davidson and

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26:32

Meta’s Vision for Community-Driven Commerce

Retail Remix ·

2022/04/04

Live shopping. Community-driven commerce. Commerce-ready content. There are so many ways social platforms are helping streamline the path to purchase and eliminate the barriers between inspiration and conversion. Facebook and Instagram are two key channels for consumers to gather and, in turn, are critical platforms for brands to reach and engage with their audience. During this week’s Retail Remix, Kate Gronso, Business Product Marketing Lead at Meta, reveals how the company is embracing

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47:43

Which Brands Are Winning at Connected Retail?

Retail Remix ·

2022/03/28

Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion. But which retailers are truly winning at connected retail experiences? Which are investing in creating immersive and differentiated experiences through mobile, ecommerce and even in stores? We dig into the data with Melissa Minkow, Director

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33:45

Fulfillment’s Big Profitability Problem

Retail Remix ·

2022/03/21

Having a fast, efficient and profitable fulfillment strategy feels like a tall order on a good day, but couple it with inflation, long lead times and other supply chain constraints, and retailers are facing an uphill battle. Josh Bartel, CEO of Hydrian, knows this firsthand from conversations with executives and his work helping retail businesses optimize inventory management, reduce stockouts and drive profitability. During this week’s Retail Remix, he shares how retailers can: Better

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32:31

We’ve Reached 100 Episodes!

Retail Remix ·

2022/03/14

We’re celebrating 100 episodes of the Retail Remix podcast! We were feeling a bit nostalgic, so the team looked back into the archives and uncovered the five most-downloaded conversations. They paint a fascinating picture about how far the show, and the retail industry, has come over the past two years. Listen to get a summary of these chats, or check out the full episodes: “How Thrasio Is Helping Amazon Brands Scale,” featuring Stephanie Fox, COO, Thrasio “Vuori Tripled in Value During

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36:43

Crocs CDO Dishes on Digital Innovation

Retail Remix ·

2022/03/07

Crocs has acquired a cult-like following, especially over the past two years. The footwear brand has leaned into its quirky designs and has expanded its reach through fun patterns, cutting-edge collaborations and its oh-so-fun Jibbitz Charms. But at the center of Crocs’ incredible expansion is its digital strategy, and Adam Michaels is the man helping drive the brand experience across all channels. During this week’s Retail Remix, Alicia sits down with the Chief Digital Officer to get his

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34:29

Can Brands Close the Relevance Gap?

Retail Remix ·

2022/02/28

Consumers know how to judge the quality of marketing messages. In their mind, that quality has a direct connection to the quality of the brand and the quality of products. However, only 23% of consumers truly believe that retailers understand their wants and needs. Can brands rise to the occasion and close this relevance gap? Michael Osborne, President of Wunderkind, thinks so. His company has worked with brands like Macy’s, Kendra Scott and UNIQLO in their quest to create more

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31:02

Agile Stores Need Data-Driven Managers

Retail Remix ·

2022/02/21

Agile has come to the forefront as the new key to store experience success. But agile can’t become a reality without timely, actionable data. That’s why Julian Mills, CEO of Quorso, believes that, now more than ever, retailers need to focus more on manager empowerment. More specifically, he believes they should focus on providing store and district managers with real-time data that can help them take meaningful action. In this episode of Retail Remix, Julian shares his thoughts on how

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33:08

How Yahoo is Helping Brands Drive Omni Engagement

Retail Remix ·

2022/02/14

Iván Markman has a rich history in the B2B media landscape, and now he’s helping Yahoo shape its solutions for its business clients — especially brands and retailers. During this episode of Retail Remix, he outlines how the Yahoo business is evolving its solutions and experiences to align with new consumer behaviors. He then digs into new opportunities for brands and retailers to activate and engage consumers through new, highly personalized tactics, such as: Augmented reality; Zero- and

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41:57

Virtual Showrooms, the Metaverse and New Shopper...

Retail Remix ·

2022/02/07

Companies like Obsess are revolutionizing the ecommerce experience. Brands and retailers that partner with the company have the power to throw away the traditional site “template” and launch creative and immersive virtual experiences. At the same time, we’re seeing gaming become a new frontier of user engagement and the metaverse become a new source of “real estate.” Obsess Founder and CEO Neha Singh believes there’s opportunity in both digital worlds, and it’s up to brands to test, learn

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36:48

Taking Try-On Experiences Beyond the Fitting Room

Retail Remix ·

2022/01/31

The surge in ecommerce sales may look good for retailers. But below the surface, brands now have to grapple with rising return rates that lead to significant costs and material waste. What’s the primary reason most consumers return their purchases? Fit, of course. But companies like MySize are bringing the try-on experience beyond the fitting room and into digital commerce. The company’s founder and CEO, Ronen Luzon, sits down with us to discuss: Why fit is still such an issue for

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37:38

NRF Special: Inside the Big Show

Retail Remix ·

2022/01/24

The National Retail Federation Big Show is, well, a big show for many in the industry...including Retail TouchPoints. Every year, our team is ready to hit the New York City pavement and dig into the trends and topics that are driving the industry forward. Although the crowd was a little lighter this year and the exhibit hall was a little emptier, the RTP editorial team wasn’t short on rich insights and takeaways. During this special episode, Adam Blair, Nicole Silberstein and Bryan Wassel

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42:36

Influencer Marketing and the Evolution of Social...

Retail Remix ·

2022/01/17

“How do you define social commerce?” The answer may be different depending on who you ask. But Alessandro Bogliari, Co-Founder and CEO of The Influencer Marketing Factory firmly believes that social commerce should be defined as sales that can be completed within social platforms. Platforms like Instagram and TikTok are rolling out more social commerce capabilities, which is creating significant opportunities for influencers and the brands they partner with. On Retail Remix, Bogliari

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30:22

How Wine Enthusiast is Bridging the Gap Between...

Retail Remix ·

2022/01/10

Over the past 40+ years, Wine Enthusiast has acquired a strong advantage: in addition to its commerce business, it has an incredible media portfolio. But looking forward, Erika Strum Silberstein and her sister, Jacqueline Strum, are working together to bridge the gap between their content and commerce to create a more fluid “wine journey.” More brands and retailers are trying to integrate powerful content into their customer experiences, and Erika has some great perspectives to help guide

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52:40

The Age of the Empowered Associate

Retail Remix ·

2022/01/03

What does it take to create a base of passionate and engaged associates? This is a top-of-mind question for retailers of all sizes and across categories. That is why in this episode of Retail Remix, we have a panel of experts who want to provide answers and guidance for brands as they set their sights on 2022 goals. We get to the heart of the issues that matter most to today’s employees, including training and enablement, tech empowerment, and even company culture, wage issues and

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274 results

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