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PODCAST

Future Commerce

Phillip Jackson, Brian Lange

Future Commerce is the culture magazine for Commerce. Hosts Phillip Jackson and Brian Lange help brand and digital marketing leaders see around the next corner by exploring the intersection of Culture and Commerce. Trusted by the world"s most recognizable brands to deliver the most insightful, entertaining, and informative weekly podcasts, Future Commerce is the leading new media brand for eCommerce merchants and retail operators. Each week, we explore the cultural implications of what it means to

business marketing

All Episodes

00:42:17

Commerce is Counterculture? The Rise of the Critic Class

Future Commerce ·

2023/10/08

This season on VISIONS will explore the content of VISIONS: Volume IV by Future Commerce. VISIONS is an audio-visual Annual Trends report that examines the changes in culture and commerce and their impacts on the technology industry that serves them. VISIONS: Volume IV took place over three months, from April to June 2023, bookended by two events.Today we go live to the first of those events at the Celeste Bartos Theater at the Museum of Modern Art in New York City, where we'll speak with a panel of

en

00:42:04

"I Do Not Consent to Your Livestream" - Rapid AI...

Future Commerce ·

2023/10/06

With AI-generated content becoming so prevalent, it’s sometimes harder to tell what is real and what is fake. How does this change the way people invest in search, and what kind of ramifications does it have on Google, for example? Also gadgets are cool, but the commerce implication is not just that you have to buy it, it's that they provide a new platform for customer shopping modality. Listen now for this and more future forecasting with Phillip and Brian.Fooled in the Present{00:06:22} - “Maybe

en

00:20:05

The Lover’s Drive

Future Commerce ·

2023/10/04

The Lover is brave enough to go against convention, driven by the need to connect with another. They are positive and courageous, bringing out the best in others and seeing love as a universal force. The Lover creates meaning, passion, and connection. Frownies has been building this way for over 130 years, and the Fifth-Generation Female Owner and Face of Frownies, Helen Morrison, gifted us with some incredible insight into what it looks like to be a Lover in the world of commerce.Real

en

00:51:31

[DECODED] Great Products Begin with Customer Service:...

Future Commerce ·

2023/10/03

This season on "Decoded," presented by BigCommerce, we'll delve into the intricate processes behind successful brands. Discover how they conceptualize and debut new products, set their objectives, make pivotal decisions, and foster seamless collaboration across their teams to breathe life into a new product.Ever wondered how customer service evolved from merely addressing post-purchase issues to shaping the broader, more influential customer experience? How has this shift transformed our

en

00:45:13

"An Editor-in-Chief" for Commerce"

Future Commerce ·

2023/09/29

What happens when your personal fulfillment is overshadowed by tech advancements and rapid business growth? Thomas McCutchen shares his journey of finding purpose in the realm of commerce as an elder millennial while pushing strategy and vision forward for clients in DTC and eCom. From the early days of bootstrapping his passion project to the organic yet intentional growth that led to an Inc 5000 designation, Thomas's story is a testament to the power of authenticity, resilience, and the human

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00:47:55

Frequent Flier Free-Agency

Future Commerce ·

2023/09/22

Phillip and Brian look at loyalty programs including Delta’s, which may turn Brian into a United or an Alaska guy, recap some compelling highlights from the All-In Summit that Phillip went to, and remind us why commerce really matters and can bring about powerful change as we work to shape it. “A Giant Pain Fest”{00:09:02} - “Loyalty is a form of arbitrage. Customers have always figured out how to game rewards programs, but loyalty programs in particular are a short-term play.” - Phillip{00:14:03} -

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00:19:06

The Daring Creator

Future Commerce ·

2023/09/20

The Creator naturally tears down and rebuilds, moving toward positive change. A tenacious visionary and a dreamer who pursues their goals with unwavering dedication, confidence, and willingness to take risks. The Creator has a strong sense of vision, sometimes restructuring traditional forms. When it comes to brands that exhibit this archetype, Só Dança is an easy choice. Helena Hines, Chief Operating Officer at Só Dança, shares what it's like to be a Creator in a space that's needed some

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00:31:31

[DECODED] You Get What You Measure

Future Commerce ·

2023/09/19

This season on Decoded, brought to you by BigCommerce, we're going to break down the ways that winning brands build and launch new products, how decisions are made, how goals are set, and how an entire organization collaborates effectively to bring a new product to life.We've all heard the idioms before. "You are what you eat." "You get what you pay for." Or "You reap what you sow." But when it comes to eCommerce, the idiom of choice might just be "You get what you measure." As eCommerce has grown,

en

00:44:18

Pizza Commerce for a Pizza World

Future Commerce ·

2023/09/15

The nature of the digital consumer and reaching them in their region and in their context where they are is not just taking something for granted as if all you have to do is put it out into the world and then people adopt it. You have to adapt it to market.How can pizza shops and restaurants maximize the data collected by Slice to stay ahead of trends and competitors and build community where they are? We’re glad you asked. Matthew Kobach, CMO at Slice, gives us a glimpse into the ways Slice is

en

00:42:03

Follow the Muse

Future Commerce ·

2023/09/13

How do you listen to the customer and make decisions about the customer without making decisions for the customer? How do we talk to customers better? And how, in the midst of storytelling as a brand, do we remember that our customers are human?Daniel Hoffman, Creative Director at Five Below, shares that sees his customer as a muse and how following the muse helps Five Below create new and better things in different channels. Of course, digital creation and digital creative direction today really

en

00:48:30

Consumer Muses & Strategic Innovation

Future Commerce ·

2023/09/08

Phillip and Brian, AKA Clarks stan, are joined live at eTail in Boston with the Chief Marketing and Digital Officer at Clarks, Tara McRae, as she shares about what she believes the future of commerce is, what makes innovation truly meaningful, and how a company can stay relevant after 200 years.And before that, the guys review a review of The Multiplayer Brand, complete with a couple of compelling pull quotes.Bubbling Up{00:12:46} - “For a brand that's been around for nearly 200 years, we're an

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00:18:28

The Relatable Everyman

Future Commerce ·

2023/09/07

Everyman brands may have amazing stories, great products, and incredible people behind them, but they aren't trendy. We do tend to forget how important they are and how different life would be without them. The Everyman is always within reach, always there for us. But this wasn't everyone's favorite result when taking the Archetypes quiz.Jesse Lazarus, Orchid Bertelsen, and Kris Gösser explain why their initial reaction to the Archetypes quiz result of “The Everyman” left them less than impressed

en

01:57:13

[DECODED] The Key Roles of Product Development

Future Commerce ·

2023/09/06

This season on Decoded, brought to you by BigCommerce, we're going to break down the ways that winning brands build and launch new products, how decisions are made, how goals are set, and how an entire organization collaborates effectively to bring a new product to life.In this episode, Phillip and Aaron talk with Penny Porterfield and Kabeer Chopra about this idea of concept to cart and bringing a new product, a physical product, to life. The website, the eCommerce site, that channel is a product,

en

00:51:09

HalloThanksMas is Upon Us

Future Commerce ·

2023/09/01

The holidays are upon us. Or are they? Well, the holiday merch is on display already in August. How has Black Friday/Cyber Monday evolved and what do vendors and merchants do to keep up and meet consumers where they are? The world has changed and so has the shopper experience and what they expect to experience. Listen now to hear Meghan Stabler, Senior Vice President of Marketing at BigCommerce, share key insights to how to navigate these changes and set up your brand for a winning strategy for this

en

00:32:16

Dating, Dupes, and “Delulu:” Lovers and Outlaws

Future Commerce ·

2023/08/25

LARPing{00:04:06} - “The first time I published a zine was in 2015 and I was at a point of my editorial life where I really wanted to have ownership over my work, and I wanted to publish articles that were long-form and a little bit more thought-provoking.” - Melissa{00:06:21} - “Your way out of algo chasing was to do something on your own and do it printed. Physical format is the way to free yourself from the algo because no algo beats handing out your zine to people.” - Brian{00:12:52} - “Lovers

en

00:10:51

The Lighthearted Jester

Future Commerce ·

2023/08/23

Brands that act as The Jester appeal not to the reason and logic center of our brains, but to the emotional center of our gut. In our personal lives and in business, we often need the reminder to not take things too seriously. Denise Foley, Vice President of eCommerce and Direct to Consumer at The Bollman Hat Company, gives us her thoughts on the role of the Jester and why we could all use more of the levity the Jester brings. Finding the Funny{00:03:36 “Just because you're in the corporate world or

en

01:01:19

[DECODED] The Secret to Successful Product...

Future Commerce ·

2023/08/22

This season on Decoded, brought to you by BigCommerce, we're going to break down the ways that winning brands build and launch new products, how decisions are made, how goals are set, and how an entire organization collaborates effectively to bring a new product to life.Could a retailer be their own competition, and not necessarily in a good way, in the sense of chasing their own past a little bit and maybe not innovating and simply lightly iterating on something that worked for them maybe in a past

en

00:57:51

Culture is the Future of Commerce

Future Commerce ·

2023/08/18

To understand the future, you must understand culture. That’s the focus of today’s syndicated episode with our friends from eCommerce Fuel. Andrew Youderian sits down with Phillip to discuss the Future Commerce perspective on how cultures adopt commerce as a means of belonging, and how those behaviors are shaping our vision of the future. Listen now! Real Brands Take Time to Build. We’re in too much of a hurry.Branding is not just about aesthetics; it's about endurance and persistence.Physical media

en

00:55:35

"The Balenciaga Pope"

Future Commerce ·

2023/08/11

Consumers hold more power than ever before, brands are at the center of a moment, and generative AI is creating an opportunity for people to make bigger cultural critiques. How far can you control how your images are being used? How much does your own literacy of culture and media enlighten your understanding of the nuances of the subtext? Why does this all really matter in commerce, art, and culture? Eating its Own Tail{00:03:43} - “We've become known at Future Commerce for hosting salons, and now

en

00:14:43

The Steadfast Hero

Future Commerce ·

2023/08/09

The Hero is the aspirational archetype that inspires and motivates with optimism and strength. Heroes are there for us, offering security and a reason to be better tomorrow than we are today.We've looked at the Hero before in this season of Archetypes, but not all Heroes are alike. Listen now as Ian Leslie, CMO at Industry West, shares his take on what it means to be the Hero as a person and as a brand, including some of the pressures, the positives, the negatives, and why it all matters in the

en

609 results

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