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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

16:25

RaptorDB - Revolutionizing Data Platforms with Will...

ServiceNow Podcasts ·

2025/03/26

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNowHost - Bobby Brill

en-US

16:27

Leap into the automation future: How GenAI is...

ServiceNow Podcasts ·

2025/03/24

In this episode, Usman Sindhu and Ram Devanathan unpack the power of GenAI-driven automation, explaining how AI can analyze historical incidents, cluster issues, and recommend optimized resolution workflows. Learn how enterprises are using AI-powered Learning-Enhanced Automation Playbooks (LEAP) to accelerate self-healing IT at scale.See omnystudio.com/listener for privacy information.

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15:46

ServiceNow's agentic AI framework explained: What you...

ServiceNow Podcasts ·

2025/03/12

In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more onhttps://www.servicenow.comSee omnystudio.com/listener for privacy information.

en-US

29:17

Understanding Accessibility Compliance with Alaina...

ServiceNow Podcasts ·

2025/03/12

Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including people with disabilities, to use websites. They’ll also explain the importance of designing

en-US

30:10

Customer Excellence in Action: Driving Value and...

ServiceNow Podcasts ·

2025/03/04

In this episode, we interview Tony Colon, Senior Vice President of Strategy and Product Customer Excellence at ServiceNow. Tony holds a Computer Science degree from Illinois Institute of Technology and a Master’s Degree from MIT Sloan and with over 20 years of experience, he has driven customer success and innovation, building four $100 million businesses at industry giants like Salesforce and Cisco. Tony champions diversity, inclusivity, and lifelong learning, embodying his motto: "Always be

en-US

15:30

Creating Multimedia Content at Scale with AI

ServiceNow Podcasts ·

2025/02/26

In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also reveals their ambitious goal of producing over 400 pieces of video content this year,

en-US

34:54

Process Mining: What It Is and Why It Matters

ServiceNow Podcasts ·

2025/02/11

In this episode, we interview Dan Grady, Director of Product Management, Process Mining at ServiceNow, and Damian Pascale, Senior Principal Product Manager at ServiceNow. Both guests bring over 25 years of experience in technology and have been instrumental in driving process mining innovations at ServiceNow. Dan and Damian break down how process mining provides businesses with deep visibility into workflows, helping them identify bottlenecks, inefficiencies, and optimization opportunities. The

en-US

33:14

The Humanities and Technology

ServiceNow Podcasts ·

2025/01/29

In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsible. Our guests share their insights on the skills required to transition from the humanities to technology, emphasizing

en-US

42:05

The 2024 Dev Advocate Holiday Special

ServiceNow Podcasts ·

2024/12/25

In today's episode, I've gathered (nearly) all of the Developer Advocates to discuss our fondest memories from 2024, as well as our plans for making 2025 the Community's best year yet! Topics 00:00 Welcome & Introductions 03:15 Our Top 3 Moments from 2024 21:31 What We Are Reading to Prep for 2025 33:29 Our Developer Advocate New Year's Resolutions 39:51 Conclusion & Outro Check out the other ServiceNow podcastsSee omnystudio.com/listener for privacy information.

en-US

19:43

From Zero to Expert: Building ServiceNow NexGen AI...

ServiceNow Podcasts ·

2024/12/10

In this episode, Monica Hidalgo, Founding Partner of Volteo Digital, shares her insights on empowering businesses through digital transformation and the strategic partnership with ServiceNow. With over a decade of experience, Monica has played a pivotal role in establishing Volteo’s Global Delivery Center in Mexico, which evolved into a Center of Excellence, driving innovation and operational excellence across industries. Beyond her professional achievements, Monica is the founder of Women Who

en-US

44:26

AI Transformation & The Future of Work

ServiceNow Podcasts ·

2024/11/28

In this episode, Andy Baynes, former Apple, Next and Google Executive, and CEO and co-founder of GT Life Sciences, shares his journey from Silicon Valley innovator to leader in AI and data science. We explore the challenges and opportunities of working with massive datasets, the critical need for robust data strategies, and how AI is reshaping healthcare—like democratising MRI access and improving early diagnoses. Andy also delves into the evolving role of design in AI, from intuitive user

en-US

35:14

The New ServiceNow Studio

ServiceNow Podcasts ·

2024/11/27

In today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever! Topics 00:00 Welcome & Introductions 12:03 What Is ServiceNow Studio? 13:45 What About Legacy Studio? 14:43 Studio vs App Engine Studio 20:48 What Are Customers Saying About Studio? 26:06 Andrew’s Favorite Feature of Studio 28:35 When Will Studio Be on PDIs? 29:24 What Knowledge Content is Planned for Knowledge25? 31:07 A Break Point Exclusive! 32:29 Conclusion

en-US

22:54

Building Trust in AI with ServiceNow's Now Assist...

ServiceNow Podcasts ·

2024/11/20

In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the

en-US

34:56

Using AI to make Government more Human

ServiceNow Podcasts ·

2024/11/05

In this episode of the ServiceNow EXECUTIVE CIRCLE podcast, we speak with Dr Laura Gilbert CBE, globally respected technologist, head of No.10 Downing Street's Incubator for AI and Chief Analyst at the Cabinet Office. In a fascinating conversation, Laura makes the case for AI in the public sector, to help enhance front line service delivery and improve interdepartmental collaboration and operational efficiencies; all with the ambition of making government departments more responsive, considered and

en-US

13:27

Embracing AI for Business Agility and...

ServiceNow Podcasts ·

2024/10/31

In this episode of the Enterprise Agility Podcast, Fred Champlain and Richard Knaster wrap up their discussion of the rapid evolution of AI. This evolution is reshaping business agility and competitiveness, with generative AI optimizing operations and enhancing customer experiences through faster decision-making and deeper insights into customer needs. Maintaining core business fundamentals while experimenting with AI and adopting hypothesis-driven strategies is key to staying competitive, allowing

en-US

43:16

The SDK and IDE in Xanadu with Patrick Wilson & Jay...

ServiceNow Podcasts ·

2024/10/30

In today’s episode, welcome back to Break Point two special guests to talk about the future of pro-coding on ServiceNow - Xanadu and beyond! Topics 00:00 Welcome & Introductions 02:39 Defining the Many Acronyms (e.g. SDK, IDE) 08:19 Biggest Changes Between Washington and Xanadu for the SDK 16:41 The IDE's Improvements and Clarity on the Many "Studios" 21:05 Best Practices in Development Moving Forward 29:34 Where's the Roadmap Heading? 39:06 Where Can People Get Their Hands on It? 40:26

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7:49

Unlocking AI’s Potential for Enterprises and...

ServiceNow Podcasts ·

2024/10/25

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain and Richard Knaster continue their conversation on the pressures and opportunities that GenAI and agentic AI bring to enterprises. Organizations face challenges in managing vast data and must adopt responsible AI practices to avoid issues like AI "hallucinations." Ensuring curated, trustworthy models, continuous training, and data quality is essential for creating valuable innovations while minimizing legal risks from

en-US

12:10

AI and Business Agility: Enhancing Human Intelligence

ServiceNow Podcasts ·

2024/10/21

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain, ServiceNow Agile Evangelist, talks with Richard Knaster, a SAFe Fellow and author of The Lean Agile Way, about AI’s transformative impact on business agility. Richard highlights AI’s rapid integration into existing solutions, offering cost savings and enhanced agility. He discusses AI’s ability to detect weak signals from customer interactions, leading to better insights and improved customer service through

en-US

33:40

Empathy in Action: Building Accessibility at...

ServiceNow Podcasts ·

2024/10/16

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The

en-US

29:49

Break Point 3.0

ServiceNow Podcasts ·

2024/10/02

In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:30 How frequently do you listen to new episodes of Break Point? 08:46 What are your favorite types of episode? 12:38 What are your favorite aspects of

en-US

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