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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

01:00:58

622: Streamlining Revenue: Affiliate Insights and...

Command Control Power: Apple Tech Support & Business... ·

2025/06/17

In this episode of Command Control Power, Joe and Jerry dive into the intricacies of network monitoring, leveraging affiliate programs for additional revenue, and the challenges of managing client relationships. They discuss Jerry's struggles with dermatological prescriptions and the importance of staying updated on tech services. The conversation shifts to the mechanics of Amazon's affiliate program, their frustrations with Amazon's strict rules, and how they incorporate other affiliate programs

en-US

46:19

Best Of CCP - 470: Beans In The Buckets

Command Control Power: Apple Tech Support & Business... ·

2025/06/10

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

57:27

620: From Rooftops in Spain to QuickBooks User Pains

Command Control Power: Apple Tech Support & Business... ·

2025/06/03

In this episode of Command Control Power, the hosts discuss recent events including a vacation and the ACEs conference. They dive into a detailed troubleshooting story involving QuickBooks server issues and explore the challenges associated with setting up Windows PCs and QuickBooks for clients. Additional topics include managing one password admin access for clients and a debate over using cases for Macs. The episode also highlights the 10th anniversary of the Mac Admins community and offers useful

en-US

57:10

619: Mac Misfires, Backblaze Blues, and the Cost of...

Command Control Power: Apple Tech Support & Business... ·

2025/05/27

In this episode, the hosts of Command Control Power discuss their personal lives and tech experiences, including outdoor activities and everyday tech issues. They delve into a peculiar issue one encountered with a MacBook Pro during an update, which turned out to be related to Dell Display Manager. The conversation also covers Backblaze backup anomalies, Apple's migration assistant quirks, and problematic customer service interactions with vendors like Microsoft and RingCentral. To wrap up, the

en-US

50:21

Best Of CCP - 288: Shoehorns, Straight Jackets &...

Command Control Power: Apple Tech Support & Business... ·

2025/05/20

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

01:04:03

617: Interview with Adam Engst: Navigating AI, Tech...

Command Control Power: Apple Tech Support & Business... ·

2025/05/13

Interview with Adam Engst: Navigating AI, Tech Ethics, and Business Models The hosts of Command Control Power are joined by Adam Engst of Tidbits Content Network for a wide-ranging discussion on the state of AI, the ethics of technology in business, and how evolving business models are influencing content creation. Topics include the 35th anniversary of Tidbits, the importance of maintaining human decency in business practices, the future of AI-based answer engines compared to traditional search

en-US

01:09:49

616: Backblaze Blues, Alectrona Patch Updates & the...

Command Control Power: Apple Tech Support & Business... ·

2025/05/06

The hosts of Command Control Power discuss recent issues with Backblaze, including failed updates and poor communication, which have eroded trust among users. They delve into the technical struggles with Apple's update processes and highlight improvements to the Electronic Patch software. Jerry shares a personal story about accidentally leaving his MacBook Air on top of his car and the ensuing repair saga, illustrating the importance of awareness and preparedness in the IT field. The episode wraps

en-US

53:24

615: Boutique Consultancy: Balancing High-Touch...

Command Control Power: Apple Tech Support & Business... ·

2025/04/29

Boutique Consultancy: Balancing High-Touch Service and Growth In this episode, the discussion revolves around the concept of boutique consultancy, highlighting the benefits of providing a personalized, high-touch service over rapid, automated responses. The conversation delves into the comparison between boutique firms and large-scale competitors, focusing on client satisfaction versus cost-saving strategies. Drawing parallels to Apple's business approach, the discussion extends to the evolution

en-US

58:46

614: Navigating AI in IT Consulting: Insights from...

Command Control Power: Apple Tech Support & Business... ·

2025/04/22

Navigating AI in IT Consulting: Insights from Michael Thomsen In this episode of Command Control Power, hosts welcome Michael Thomsen of Origin 84, dialing in from Australia. Michael shares critical insights into the use of AI in IT consulting. Topics range from the pros and cons of binge-listening to tech podcasts to the practical uses of AI tools like ChatGPT and Google's Gemini. Michael emphasizes the importance of balancing automation with human interaction, sharing examples of how AI can

en-US

01:04:58

613: Inside the World of IT: Daily Challenges and...

Command Control Power: Apple Tech Support & Business... ·

2025/04/15

In this episode of Command Control Power, the hosts discuss several interesting and challenging situations they’ve encountered. They start by encouraging listeners to support them on Patreon for additional content, including unedited YouTube broadcasts. The main discussions cover a range of topics: the idea of maintaining up-to-date hardware for clients, how to strategically manage old equipment, and the peculiar case of a client getting inundated with spam emails likely as a cover for fraudulent

en-US

01:02:47

Best Of CCP - 020: Client Anecdotes & Rates

Command Control Power: Apple Tech Support & Business... ·

2025/04/08

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

57:46

611: Breaking Bad-Blaze

Command Control Power: Apple Tech Support & Business... ·

2025/04/01

Join us for an engaging episode of Command Control Power as Jerry reports live from a beautiful chapel in Paris. He shares his travel experiences in the city, the challenges of walking and navigating with Apple Maps, and the frustrations with iPhone battery life. The conversation then shifts to a deep dive into tech issues, including a detailed discussion on the recent woes with Backblaze's backups, Apple's AI shortcomings, and how customer feedback plays a role in tech improvement. Tune in for

en-US

53:27

610: Travel Tales and Techie Triumphs: Sam's Hawaii...

Command Control Power: Apple Tech Support & Business... ·

2025/03/25

In this episode of Command Control Power, the hosts dive into a vibrant conversation starting with Sam's recent trip to Maui, Hawaii. Sam shares his experience, the unexpected challenges, and how he managed to take a much-needed mental break from work. His trip also marks his personal milestone of visiting all 50 U.S. states. The discussion then shifts to various tech topics, including challenges in managing family travel expenses and the cost-saving tips on accommodations and food during vacations

en-US

51:21

609: Insights and Updates from ACEs Conference 2025...

Command Control Power: Apple Tech Support & Business... ·

2025/03/18

In this episode of Command Control Power, the hosts welcome back Justin Esgar of ACEs Conference. The discussion kicks off with light-hearted banter about colds and convincing Jerry to buy a ticket for the upcoming ACEs Conference. Justin shares behind-the-scenes insights into his daily routine and the value of attending ACEs, highlighting its focus on business growth for consultants, the expansion of the conference to include special training sessions at the 'big fruit company' campus, and how it

en-US

48:46

608: In the Cloud: Troubleshooting Tech and Exploring...

Command Control Power: Apple Tech Support & Business... ·

2025/03/11

ShrimpShellShineShoe24! 608: In the Cloud: Troubleshooting Tech and Exploring Backups In this episode of Command Control Power, the team discusses a range of topics from humorous backdrops and personal anecdotes about health to dealing with poor support from vendors and troubleshooting client tech issues. They highlight the importance of routine check-ups, like colonoscopies, share experiences with various backup solutions including Backblaze and Carbon Copy Cloner, and delve into the

en-US

57:45

607: DDM Deja Vu & Other Mysteries: A Kale Salad for...

Command Control Power: Apple Tech Support & Business... ·

2025/03/04

In this episode, the hosts delve into maximizing earnings from the Amazon Affiliate Program, including the requirement to link clients to a webpage first for tracking and credit. They discuss the importance of managing Mac software updates through MDM and the emerging DDM approach, addressing their methods and challenges with client systems. Additionally, they touch on using Ubiquiti equipment effectively and maintaining client hardware. The episode covers practical insights, from affiliate program

en-US

01:13:52

Best Of CCP - 087: Joe's Birthday Bash

Command Control Power: Apple Tech Support & Business... ·

2025/02/25

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

01:01:30

605: Backup Challenges with Adam Engst Of The Tidbits...

Command Control Power: Apple Tech Support & Business... ·

2025/02/18

Backup Challenges with Adam Engst Of The Tidbits Content Network In this episode of Command Control Power, the hosts are joined by Adam Engst from TidBITS Content Network to discuss the evolving landscape of bootable backups, cloud storage solutions, and disaster recovery strategies. They delve into Apple's recent changes affecting bootable backups, the importance of testing backup functionality, and the pros and cons of relying on cloud services like Dropbox and Google Drive for both personal and

en-US

01:00:36

604: Sync or Swim: Tales from the Technical Trenches

Command Control Power: Apple Tech Support & Business... ·

2025/02/11

In this episode, Joe Saponare and Jerry discuss dealing with common tech issues. Jerry shares his experience fixing his AirPods Pro charging problem, detailing his investigation and a strategy using contact cleaner. The conversation shifts to Synology updates, exploring the challenges of manually updating DSM firmware, and the discovery of missing auto updates. They also delve into the use of Unify's U7 Pro access points and troubleshooting Wi-Fi 7 signal issues, including tweaking the minimum RSSI

en-US

52:44

603: Navigating Modern Hardware Challenges and NDAA...

Command Control Power: Apple Tech Support & Business... ·

2025/02/04

Navigating Modern Hardware Challenges and NDAA Compliance: A Conversation with John Moder In this episode of Command Control Power, returning guest John Moder joins the hosts to discuss a variety of topics ranging from hardware issues with the latest generation of MacBooks to the intricacies of NDAA compliance concerning network hardware. John shares his experiences with the transition from an Intel MacBook to an M4 Max, highlighting issues with USB power and hubs. The conversation also takes a deep

en-US

189 results

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