x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

The Daily Standup

Lifetime Value Media

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We"re publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just

business careers

All Episodes

13:25

What's in a name? | Cinthia Silva | Ep. 98

The Daily Standup ·

2024/09/17

Cinthia Silva foresees a merging of titles.Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Intro00:02:02 - Blurring the lines between CSM and account management00:03:02 - Defining the difference: CSM vs account management00:04:35 - The importance of identifying the right ICP00:05:41 - Commercial ownership and the CS challenge00:07:29 - Customer success as a passport to tech00:09:39 - Navigating CS vagueness and leadership expectations00:10:56

en

13:05

The customer marketing glow up | Asha May | Ep. 97

The Daily Standup ·

2024/09/16

Asha May saw the marriage of customer success and marketing long ago - why do some still have trouble seeing it even now?Subscribe to our newsletter, publishing weekly!https://www.lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - The smell of customer marketing00:00:47 - Introducing Asha May00:02:14 - Missed opportunities in CS and marketing00:03:43 - The overlooked value of customer advocacy00:05:15 - Making revenue acquisition more sustainable00:06:43 - Customer marketing as a value

en

13:07

A vanishing barrier to bullsh*t | The Daily Standup...

The Daily Standup ·

2024/09/13

You can't swing a dead cat these days without hitting a couple "experts."But JP has noticed something about so-called expertise - it's easier than ever to claim, but the real stuff seems harder than ever to find.Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions:https://lifetimevalue.link/subscribeTell us your thoughts on the show!Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/⏱️ Timestamps:00:00:00 - The illusion of

en

15:55

Manufacturing epiphanies | Anika Zubair | Ep. 95

The Daily Standup ·

2024/09/12

Anika Zubair is just gonna say it: we in CS ought to be acting a lot more like salespeople. And in so doing, should get a lot of the same resources, too.Subscribe to our newsletter, publishing weekly!https://www.lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Intro00:01:25 - Anika’s journey: 13 years in post-sales success 00:02:46 - Money matters in customer success 00:03:48 - A shift in mindset: revenue and CS 00:05:31 - Rob’s startup story: revenue from CS 00:08:05 - Manufacturing

en

13:32

Intangible, not immeasurable | Linda Lipovetsky | Ep. 94

The Daily Standup ·

2024/09/11

Linda Lipovetsky thinks CS professionals are unique in a number of hard-to-detail (but not impossible) ways.Sign up for the Lifetime Value newsletter here: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Intro00:01:33 - The misunderstood value of CSMs00:04:11 - Building trust in customer relationships00:06:08 - The role of curiosity and hierarchy navigation00:08:34 - Trust and protecting revenue in customer success00:10:04 - Skills beyond the product: Measuring intangibles00:11:06 - The

en

11:50

Trust but verify | Derrick Smith II | Ep. 93

The Daily Standup ·

2024/09/10

Derrick Smith II shares lessons on how AI has worked for him, and where he's fallen short in using it.Subscribe to our (not so serious) industry newsletter!https://www.lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Intro00:01:22 - Derrick Smith II00:02:09 - AI-powered CSM tools: friend or foe?00:03:11 - The dangers of over-relying on tech00:03:54 - Derrick’s experience with AI note-taking tools00:05:22 - Balancing AI with human skills00:05:51 - Rob’s take: learning from the calculator

en

12:32

The expert's dilemma | Pallavi Gadepalli | Ep. 92

The Daily Standup ·

2024/09/09

PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it.Subscribe to our newsletter, publishing weekly!https://www.lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Intro00:00:30 - Rob’s train adventure begins00:00:56 - Meet Pallavi: from developer to founder00:02:26 - CSMs as product experts00:03:55 - Earning respect from internal teams00:05:48 - JP’s take on CSM expertise00:06:51 - Pallavi challenges the program manager

en

13:08

Empathy isn't everything, but not having it is | Ep. 91

The Daily Standup ·

2024/09/06

Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it.Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions:https://lifetimevalue.link/subscribeTell us your thoughts on the show!Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/⏱️ Timestamps:00:00:00 - The “Feel Felt Found” strategy00:08:00 - Breaking down empathy in CS00:45:00 - Taking empathy beyond the surface02:00:00 - Operationalizing empathy

en

13:31

Leading from any seat | Arit Nsemo | Ep. 90

The Daily Standup ·

2024/09/05

Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change.Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - The toilet paper analogy00:16:00 - Introducing Arit00:56:00 - Leading from any seat in CS02:08:00 - Shifting the CSM mindset04:26:00 - Taking control: Practical tips for CSMs05:54:00 - Empowerment and ownership in CS roles08:12:00 - Rob’s toilet paper leadership

en

13:46

Interview tips from an ex-Meta recruiter | Zack...

The Daily Standup ·

2024/09/04

If you're wrestling with this job market, Zack Zweber's got some tips for your next interview.Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.link/subscribeTimestamps:00:00:00 - Setting the stage for economic value in CS00:01:00 - From Meta to freelance00:02:17 - The challenge of showcasing CS skills in interviews00:03:39 - Aligning CS roles with economic impact00:05:43 - Defining key metrics for success00:07:51 - Asking

en

15:53

Serving up servant leadership | Kathy Fava | Ep. 88

The Daily Standup ·

2024/09/03

Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it.Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Embarrassing path to servant leadership00:00:25 - Intro00:01:54 - Kathy’s natural approach to leadership00:03:10 - Rob’s journey from restaurant management00:06:24 - Empathy and frontline experience00:08:28 - Challenges with top-down management00:09:15 - Managing

en

12:18

The early stage blues | Ep. 82

The Daily Standup ·

2024/08/30

The guys dig through Reddit and find a familiar early stage story.Turns out we can read and write, too. Sign up for the Lifetime Value newsletter:https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Intro00:01:12 - A challenging CSM role00:02:51 - The reality of customer success without a sales team00:04:28 - The complexities of wearing multiple hats in startups00:05:38 - The importance of setting clear expectations00:06:42 - Advice for those joining early-stage startups00:07:53 - Balancing

en

14:45

Homo economicus | Ed Powers | Ep. 86

The Daily Standup ·

2024/08/29

BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business.Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - The science00:01:37 - The customer success statement that triggered Ed00:03:02 - “Customers churn because of value” debate begins00:05:10 - Value and cost as intertwined factors00:06:30 - Value is relative, not absolute00:07:28 - How we evaluate vendors and decisions00:08:38 - The six factors that drive perceived

en

13:14

The freedom to connect | Julien LeTerrien | Ep. 85

The Daily Standup ·

2024/08/28

Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique.⏱️ Timestamps:00:00:00 - Tom Brady’s never done customer success00:00:32 - Kicking off with Julien from Mobilexpense00:01:09 - Introducing travel and expense management00:02:16 - Passion and building customer relationships00:04:54 - Transitioning to chief customer officer00:05:37 - Fighting for customer success recognition00:06:37 - Rob on finding community in customer success00:08:41 -

en

10:44

AI is your friend (promise) | Rich King Gawlas | Ep. 84

The Daily Standup ·

2024/08/27

Rich King Gawlas set out to bridge the gap around artificial intelligence in customer success.Subscribe to our newsletter, publishing weekly!https://www.lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - RIP KFC buffet00:00:30 - Introducing Rich King Gawlas00:01:56 - Bridging the AI knowledge gap in customer success00:02:37 - AI education and experimentation as key solutions00:03:45 - Convincing skeptics to embrace AI in CS00:04:43 - Using AI for client communication improvements00:05:06 - JP’s

en

12:18

Artificial Superpowers | Lihong Hicken | Ep. 83

The Daily Standup ·

2024/08/26

Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession.Subscribe to our (not so serious) industry newsletter!https://www.lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - A bold analogy00:00:22 - Introductions and some voice cracking00:01:23 - AI in customer success00:02:37 - From long onboarding to three clicks00:03:26 - Rob dives into incentives and product00:05:03 - Breaking down silos between CS and product00:06:21 - JP on automation and simplicity in

en

15:04

Chasing inbox zero | Ep. 82

The Daily Standup ·

2024/08/23

What is inbox zero, and should you be chasing it?Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions:https://lifetimevalue.link/subscribeTell us your thoughts on the show!Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/⏱️ Timestamps:00:00:00 - Referee Rob with the introduction00:00:40 - JP’s impression00:01:06 - Dillon challenges Rob’s reference00:02:13 - Defining inbox zero and its origins00:03:30 - JP’s perspective on

en

10:51

One size fits none | Danny Luu | Ep. 81

The Daily Standup ·

2024/08/22

Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat?Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Rob remembers00:00:33 - Welcoming Danny Luu00:01:06 - From Wells Fargo to tech00:02:37 - CS is tougher!00:04:47 - Dillon’s advice: It’s okay to say “I don’t know”00:05:41 - JP and the problem with one-size-fits-all CS00:06:33 - Rob on adapting

en

11:52

Growing up sucks | Will Hance | Ep. 80

The Daily Standup ·

2024/08/21

RevSetter VP of Sales and CS Will Hance remembers the good old days. Maybe those are rose colored glasses he's wearing.Subscribe to the Lifetime Value newsletter! News, humor, and NO ebooks: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Tough love00:00:47 - Will Hance and RevSetter00:01:40 - Balancing sales and customer success00:03:00 - The illusion of a single source of truth00:05:14 - Is tech more exciting now or back then?00:06:09 - JP’s reflections on tech excitement and

en

12:18

The language we learn | Lauren Berg | Ep. 79

The Daily Standup ·

2024/08/20

Lauren Berg wants everyone to pay just a little bit more attention to the language they use. It means all the difference.Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe⏱️ Timestamps:00:00:00 - Pirates00:01:20 - From journalism to customer success00:02:11 - A south-central PA connection!00:03:03 - Language choices in customer success00:04:46 - Having more fun in customer

en

342 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...