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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:17:09

Global ITAM Summit - Starring Alexander Golev...

Service Management Leadership Podcast ·

2024/06/13

Alexander and SAMExpert are Microsoft licensing experts, helping organizations with all types of Microsoft licensing needs and situations.

en-us

00:22:15

Ep 19: “Stu, Tell Me A Story?” – How Simulations Are...

Service Management Leadership Podcast ·

2024/06/12

In this episode, kengon continues his discussion with Stu McDonald of Sunburst Simulations on how simulations are built and what we can/should expect from leveraging them

en-us

00:05:16

Service Management Leadership - Someone Has To Tunnel

Service Management Leadership Podcast ·

2024/06/10

In this episode, Jeffrey discusses the value of OCMEach week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

en-us

00:04:39

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/06/07

Luigi Ferri takes the mic to talk about Management by Exception in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

en-us

00:29:33

Global ITAM Summit - Starring Piaras MacDonnell...

Service Management Leadership Podcast ·

2024/06/06

Piaras is the founder of License Hawk, a consulting organization focused on optimizing IBM software licensing

en-us

00:23:53

Ep 18: “Play It Again, Stu!” – Developing...

Service Management Leadership Podcast ·

2024/06/05

In this episode, kengon starts a series of conversations intended to cover experiential learning and simulations. We’re starting the series off with Stu MacDonald of Sunburst Simulations.

en-us

00:05:48

Service Management Leadership - Taking Your Time

Service Management Leadership Podcast ·

2024/06/03

In this episode, Jeffrey discusses how some things just take timeEach week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to

en-us

00:05:25

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/05/31

Luigi Ferri takes the mic to talk about Scrum and Agile in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting

en-us

00:25:52

Global ITAM Summit - Starring Jeffrey Tefertiller...

Service Management Leadership Podcast ·

2024/05/30

Jeffrey is the founder of Service Management Leadership, a consultancy focused on Service Management, Asset Management, and Digital Transformation

en-us

00:20:36

Ep 17 - "Data, Data, Everyhwere!" - Dr. Mauricio...

Service Management Leadership Podcast ·

2024/05/29

In this episode, kengon finishes his conversation with Mauricio, talking about the massive amounts of data available today and how people can get started down the path of being a member of a multidisciplinary data science team

en-us

00:06:06

Service Management Leadership - Is It Ever Acceptable...

Service Management Leadership Podcast ·

2024/05/27

In this episode, Jeffrey discusses SLAs and putting tickets into "pending" state Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:28:50

Global ITAM Summit - Starring Rory Canavan Discussing...

Service Management Leadership Podcast ·

2024/05/23

Rory and SAM Charter help organizations understand and optimize their software asset processes. He has been a leader in the industry for a long time.

en-us

00:24:21

Ep 16: “Elementary, Dear Data!” – Dr. Mauricio...

Service Management Leadership Podcast ·

2024/05/22

In this episode, kengon continues his discussion with Mauricio, diving deep into the challenge of managing data and establishing a firm foundation for success with AI.

en-us

00:25:18

Service Management Leadership - With Guest Stephen...

Service Management Leadership Podcast ·

2024/05/20

In this episode, Stephen and Jeffrey discuss "Enterprise Service Management" and what it may look like in the future.Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in

en-us

00:35:27

Global ITAM Summit - Starring Pamela Fulmer...

Service Management Leadership Podcast ·

2024/05/16

Pamela Fulmer is an Attorney specializing in the legal aspects of Software Asset Management. She has tremendous expertise in the area, protecting organizations from the predatory practices of software publishers

en-us

00:24:12

Ep. 15 - "Let The Robot Do It" - Dr. Mauricio Corona,...

Service Management Leadership Podcast ·

2024/05/15

In this episode, kengon starts a multipart conversation with Dr. Mauricio Corona on robotics and AI. There isn't always a straight line between an idea and where it ends up. This story is one example of that -- and it's just the start of it!

en-us

00:24:12

Service Management Leadership - With Guest Stephen...

Service Management Leadership Podcast ·

2024/05/13

In this episode, Stephen discusses artificial intelligence and machine learning and their relative impact to banking and other industries. Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has

en-us

00:33:15

Global ITAM Summit - Starring Craig Guarente...

Service Management Leadership Podcast ·

2024/05/09

Craig is the founder of Palisade Compliance, an organization established to help companies optimize their Oracle software licensing.

en-us

00:50:46

Ep 14 - Mental Health in IT

Service Management Leadership Podcast ·

2024/05/08

In this episode, kengon starts a conversation with Daniel Breston on the importance of addressing mental health concerns for those working in/around IT. This is the longest episode yet, but one that really deserves a full listen.

en-us

00:18:37

Service Management Leadership - With Guest Stephen...

Service Management Leadership Podcast ·

2024/05/06

In this episode, Stephen shares how he helped build a unique banking platform. He also discusses complexity and risk and the regulatory aspects of banking Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is

en-us

1,102 results

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