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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

00:46:18

UVP 023: The Staff Keeps Calling Out Sick

The Uncharted Veterinary Podcast ·

2019/06/19

This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick? If you have questions for Andy and Stephanie, feel free to email them at podcast@unchartedvet.com If you're loving the podcast, maybe you should be part of the Uncharted Veterinary Community. Head over to www.UnchartedVet.com to learn more and get registered!

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01:04:45

UVP 022: The Staff Won't Support New Programs

The Uncharted Veterinary Podcast ·

2019/06/12

This week, Dr. Andy Roark and Stephanie Goss take a question from "Jonathan from New Jersey" about what to do when the staff resists new ideas and projects. If you are loving the Uncharted Veterinary Podcast, then maybe you're the type of person who would love and thrive in the Uncharted Community! Learn more and get registered at www.unchartedvet.com If you would like to read Dr. Roark's article on suicide prevention in veterinary medicine, you can find it here:

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00:35:09

UVP 021: Nonstop Texts For Pet Advice

The Uncharted Veterinary Podcast ·

2019/06/05

This week, Dr. Andy Roark and practice management goddess Stephanie Goss discuss the plague that is free pet advice requests via text, messenger, and email. Stephanie and Andy discuss why these requests happen (that part is not hard to figure out,)how these requests take a toll on vet professionals, and how we can not only deflect them, but come to feel okay about doing so. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted community... or even at the Uncharted Staff

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00:53:58

UVP 020: My manager won't manage

The Uncharted Veterinary Podcast ·

2019/05/29

This week on the podcast, Dr. Andy Roark and the amazing Stephanie Goss answer a question about working for a manager who doesn't seem to want to manage. This person was promoted up from the front desk and does not have any formal management experience. Now the new manager does her best, but isn't effective at managing or motivating people. The practice owner doesn't want to hear about this problem and turns a blind eye. What can possibly be done??? If you're enjoying the Uncharted Veterinary

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01:02:31

UVP 019: When Doctors Can Break the Rules (But Techs...

The Uncharted Veterinary Podcast ·

2019/05/22

In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules when the techs can't???" Andy and Stephanie lay out why this happens and what can be done about it. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted Veterinary Community! Head over to www.UnchartedVet.com to learn more.

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00:59:02

UVP 018: New Manager Mutiny

The Uncharted Veterinary Podcast ·

2019/05/15

Dr. Andy Roark and practice management oracle Stephanie Goss sit down to answer an email from our mail bag. Our writer has a new manager in her practice who is shaking things up and making changes. After 2 weeks, the staff is about to mutiny. HELP! What should we do??? Our hosts talk through HOW a new manager can come into a practice and be successful, and then they circle back and give advice on digging out of the hole that's already been dug for our writer. If you love this advice and

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00:57:55

UVP 017: First Job Survival Guide for Veterinarians

The Uncharted Veterinary Podcast ·

2019/05/08

Dr. Andy Roark and Stephanie Goss break down the specific challenges veterinarians face in their first job, and how to overcome them. If you know someone who is about to graduate from vet school (or even someone who has a few years left to go), please share this episode with them. If you have questions or comments about the episode, please send them to podcast@unchartedvet.com If you're ready to join the Uncharted community, head over to www.unchartedvet.com to learn more and get signed up!

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00:48:46

BONUS: Uncharted 2019 Conference Recap

The Uncharted Veterinary Podcast ·

2019/05/05

Uncharted Veterinary Conference happened in Greenville SC last week and it was absolutely incredible. Seriously... it was so awesome that we have taken up scrap booking. In this bonus episode, Dr. Andy Roark and Stephanie Goss unpack what happened at this conference so you can start to understand WHY this conference is so impactful and HOW it elevates the practices that send their leaders. Uncharted is hyper-focused on growing practices and building better businesses, and that means attendees will

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00:57:54

UVP 016: BETRAYAL! When Techs Leave for Another Practice

The Uncharted Veterinary Podcast ·

2019/05/01

Dr. Andy Roark and Stephanie Goss discuss the case of a technician leaving after years of working in a practice. The duo talks about feelings of resentment, fairness, and what practice expectations should be. Like what you hear? Maybe you should be in the Uncharted Veterinary Community! Learn more at www.unchartedvet.com

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00:53:21

UVP 015: Why Can't We Just Ask For Help?

The Uncharted Veterinary Podcast ·

2019/04/24

This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discusses why we struggle so much to ask for help, even when people around us are willing and able to pitch in.

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00:44:47

UVP 014: You're My Favorite Mistake - Playing...

The Uncharted Veterinary Podcast ·

2019/04/17

Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and practice owners that have favorite staff members. Andy talks about how this is often seen as a virtue instead of a problem. Andy talks about the types of favoritism, why they happen, and how they cause damage in practices. Stephanie wonders if all the types should be approached the same way and Andy talks about how the rest of the staff responds to the

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00:49:27

UVP 013: My Momma Told Me You Better Shop Around -...

The Uncharted Veterinary Podcast ·

2019/04/10

Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the definition for price shopping is expanding, how the desires of people who price shop have changed, and why the number of price shoppers is soaring. Andy splits price shoppers into 2 categories and talks about how your surgeon is judged based on what the front desk staff sound like on the phone. Andy and Stephanie talk about being all things to all people,

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00:58:40

UVP 012: Sorry We're Running Behind... Again

The Uncharted Veterinary Podcast ·

2019/04/03

Dr. Andy Roark and the veterinary practice management goddess Stephanie Goss talk about vet clinics that run behind, why this happens, and what clinics can do to fix it. Like what you hear on the podcast? Want to surround yourself with people who practice this way? You can! Join the Uncharted Veterinary Community today! You'll have access to the live stream and taped workshops from our upcoming April Uncharted Conference in Greenville SC. We are also starting our Meditation for Busy Skeptics class

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00:44:32

UVP 011: People Keep Changing Our Prices

The Uncharted Veterinary Podcast ·

2019/03/27

Are your clinic prices set in stone, or do your vets and techs treat them like flexible guidelines? People changing the prices in vet clinics is a regular occurrence in vet medicine. How do you get them to understand how damaging this is to the practice? How do you get them to buy into the idea that we actually have to charge the prices we set? Dr. Andy Roark and Stephanie Goss break it all down. Got a question on your mind that you'd like Andy and Stephanie to answer? Want to give them some

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00:34:20

UVP 010: Can I Talk to You When You Get a Minute?

The Uncharted Veterinary Podcast ·

2019/03/20

The Uncharted April Conference is SOLD OUT! But you can still get in on the action if you join the online community now. Check it out at www.unchartedvet.com In this episode, Dr. Andy Roark and Stephanie Goss talk about the dread we all experience when someone says something like: “Hey, can I talk to you tomorrow?” Andy thinks there are deep-seated roots to this anxiety, and Stephanie talks about how managers feel it just as much as staff. So, what can you do about it? Andy and Stephanie lay out

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00:36:54

UVP 009: The Vet Down The Road Is Cheaper

The Uncharted Veterinary Podcast ·

2019/03/13

We have a new email address! Let us know how we're doing (after writing us a review on iTunes, por favor), tell us how we could be better, and/or ask us your questions at podcast@unchartedvet.com The April Uncharted Veterinary Conference is SOLD OUT!!! Join our online community at www.UnchartedVet.com to watch live feeds and fresh footage as it comes out of the conference. In this episode (recorded earlier this year), Dr. Andy Roark and Stephanie Goss talk about a city veterinarian who quoted a

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00:07:44

UVP 008: Joy and Happiness In Vet Med

The Uncharted Veterinary Podcast ·

2019/03/06

Joy and Happiness in Vet Med is an excerpt from a keynote lecture by Dr. Andy Roark. Too often in veterinary medicine, we are led to believe we should have days packed with smiles and kittens and laughter. If our days don't look like that, we must be failing. Social media has just made these feelings worse for many of us. This perspective is misguided, and all of us in veterinary medicine are being affected. So let's talk about it... what does it mean to be happy?

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00:39:22

UVP 007: "Love is a Battle Field" Front Vs Back

The Uncharted Veterinary Podcast ·

2019/02/27

In this episode, Dr. Andy Roark and Stephanie Goss talk about why the veterinary front staff and the back staff go to war, what's good about these conflicts (YES! There are good parts!), what's bad about them, and how to address it so you can keep the good and lose the bad. Andy talks about why front vs back is often not the real problem but instead a symptom of other issues, how these behaviors become chronic, and the practice diagnostics to run to figure out what's really going on. Stephanie

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01:00:03

BONUS: Uncharted Conference Companion - April 2019

The Uncharted Veterinary Podcast ·

2019/02/23

Uncharted Conference Companion - The April 2019 Uncharted Conference is right around the corner! This bonus episode of the podcast has EVERYTHING you need to know about how Uncharted works, what it is, and what's going to happen in Greenville SC on April 25-28, 2019. In this episode, Andy and Stephanie unpack the Anchor Ball, all the workshops, the main stage talks, the mic drop talks, and even the brand-new Choose Your Own Adventure sessions. They lay out the social events, and even how the

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01:01:20

UVP 006: "Stop Doing That!" How To Give Feedback

The Uncharted Veterinary Podcast ·

2019/02/20

Andy & Stephanie team up with "The Administrator" Mike Falconer to discuss one of the most vital skills anyone working in veterinary medicine can have: giving feedback. The gang discusses the old compliment-critique-compliment model of feedback (aka "the poop sandwich"), negative reinforcement, validation, temperature taking, "the mention," and how to talk to your co-workers and staff in a way that gets you heard. If you enjoy this podcast and/or the way we focus on building a great, supportive

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326 results

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