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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:04:29

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/03/01

Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode.Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm

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00:05:45

Service Management Leadership - ITAM Importance

Service Management Leadership Podcast ·

2024/02/29

A brief discussion about the different areas of asset management and their relative importanceUse this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's

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00:22:23

Episode 4 - "Technostress, Part 2"

Service Management Leadership Podcast ·

2024/02/28

In this episode, kengon wraps up his conversation with Hank Marquis on "Technostress," talking about impacts, assessment methods, and actions to take

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00:07:03

David Cannon and Ken Jarvis Discuss Benefits of...

Service Management Leadership Podcast ·

2024/02/27

In this episode, David & Ken talk about how incorporating ITIL can benefit cybersecurity

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00:08:53

Service Management Leadership - The Importance of...

Service Management Leadership Podcast ·

2024/02/26

A brief discussion about ITIL/ITSM from a tech beacon articleEach week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

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00:03:37

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/02/23

Luigi Ferri takes the mic to talk about Business Case in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT

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00:07:27

Service Management Leadership - Technical Debt

Service Management Leadership Podcast ·

2024/02/22

A brief discussion about technical debt in the context of asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is

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00:18:52

Episode 003 - Technostress, Part 1

Service Management Leadership Podcast ·

2024/02/21

In this episode, kengon has his first guest -- Dr. Hank Marquis! The topic of the week is "Technostress" and you're not going to want to miss this one.

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00:07:11

David Cannon and Ken Jarvis Discuss Benefits of...

Service Management Leadership Podcast ·

2024/02/20

In this episode, David & Ken talk about how incorporating ITIL helps attract and retain people

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00:05:48

Service Management Leadership - The Broad ITSM World

Service Management Leadership Podcast ·

2024/02/19

A brief discussion about ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished

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00:03:34

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/02/16

Luigi Ferri takes the mic to talk about Warranty in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting

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00:05:46

Service Management Leadership - Asset Lifecycle...

Service Management Leadership Podcast ·

2024/02/15

A brief discussion about asset lifecycle management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us

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00:15:52

Episode 2 - “I See What You’re Saying” – The Power of...

Service Management Leadership Podcast ·

2024/02/14

In this episode kengon walks us through how to get started with visual communication and why it's important to start developing this skill NOW!

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00:10:11

David Cannon and Ken Jarvis Discuss Benefits of...

Service Management Leadership Podcast ·

2024/02/13

In this episode, David & Ken talk about how ITIL helps innovation

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00:06:25

Service Management Leadership - Measure Twice, Cut Once

Service Management Leadership Podcast ·

2024/02/12

A brief discussion about metrics and measuring Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is

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00:03:35

Service Management Leadership - Guest Host Luigi...

Service Management Leadership Podcast ·

2024/02/09

Luigi Ferri takes the mic to talk about Utility in this Service Management Leadership Podcast episode. Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss. Jeffrey is the founder of Service Management Leadership, an IT consulting firm

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00:08:49

Service Management Leadership - Asset Management...

Service Management Leadership Podcast ·

2024/02/08

A brief discussion about asset management Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6 Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in

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00:17:37

Episode 01 - Hats Off To You

Service Management Leadership Podcast ·

2024/02/07

kengon kicks off the series with a discussion of the book "Six Thinking Hats" by Edward De Bono

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00:08:32

David Cannon and Ken Jarvis Discuss Benefits of...

Service Management Leadership Podcast ·

2024/02/06

In this episode, David & Ken talk about how ITIL improves operational stability

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00:05:51

Service Management Leadership - Schrodinger's Cat and...

Service Management Leadership Podcast ·

2024/02/05

A brief discussion about objectivity in our ITSM programs Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

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1,103 results

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