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PODCAST

The Daily Standup

Lifetime Value Media

Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We"re publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or just

business careers

All Episodes

14:00

Noun soup | Andrew Henderson

The Daily Standup ·

2025/05/13

Episode 243: Andrew Henderson has some advice on how to communicate better.⏱️ Timestamps:00:00:00 - Intro00:01:09 - GoodRx by day, podcast by night 00:02:33 - What’s on Andrew’s mind 00:03:35 - Winning the email tennis match 00:06:05 - The fine art of just enough information 00:08:43 - Why AI fails at human nuance 00:09:18 - Picking your metric poison 00:11:24 - The 5-minute passion challenge 00:12:22 - Wrapping up📺 Lifetime Value: Your Destination for GTM contentWebsite:

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33:21

FROM WFU: When you never take the time to document

The Daily Standup ·

2025/05/13

Have you ever answered the same question over and over? When you could have taken a bit of extra time to write it down to avoid redoing your work?...no?Well, then you haven't quite fucked up like we have.In this episode, we discuss all things documentation:00:00:00 - The horror of half-written SOPs00:01:21 - Reunion in Mississauga00:04:04 - Margarita mayhem and ketchup chips00:06:24 - New job, new role, new challenges00:07:58 - The cost of half-baked process sharing00:10:26 - Documentation as

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15:43

Allegedly | Amber Rhodes

The Daily Standup ·

2025/05/12

Episode 242: Amber Rhodes is spilling the corporate tea.⏱️ Timestamps:00:00:00 - Intro00:01:12 - The B2B streets00:02:13 - Real Housewives meets LinkedIn00:03:06 - Founders Behaving Badly goes deep00:04:38 - Public stumbles and private screenshots00:06:33 - When “vulnerability” goes viral00:07:30 - Laughs, headlines, and newsletter gold00:08:21 - The pirate mayor and other absurdities00:09:04 - Rob’s rules for LinkedIn sanity00:12:03 - Giving flowers and saying goodbye📺 Lifetime Value: Your

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21:50

Macroeconomic uncertainty | Ep. 241

The Daily Standup ·

2025/05/09

Episode 241: Rob, JP, and Dillon discuss how larger forces affect the work we do.⏱️ Timestamps:00:00:00 - Intro00:01:00 - How the macroeconomy hits your workflow 00:02:20 - What the Fed interest rate really means 00:04:40 - Inflation, jobs, and controlling money 00:06:09 - Two wallets: customers and startups 00:07:24 - Startup friction when money costs more 00:10:12 - Dry powder and cautious investors 00:12:07 - MVPs are cheaper but expectations aren’t 00:13:48 - Consultants vs. AI: who adds

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16:25

First in, first out | Maranda Dziekonski

The Daily Standup ·

2025/05/08

Episode 240: Maranda Dziekonski has some good, but tough, advice for job seekers.⏱️ Timestamps:00:00:00 - Intro00:02:23 - The hiring crisis on everyone’s mind 00:02:58 - Light at the end of the hiring tunnel 00:04:00 - Stretch roles vs. playing to your strengths 00:06:13 - When ethics meet modern hiring tech 00:09:08 - Debunking the myth of AI-led screening 00:10:44 - Why who you know matters more than ever 00:12:13 - Harmonizing your career like a musician📺 Lifetime Value: Your Destination

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14:54

Conversations are good for business | Chris Brisson

The Daily Standup ·

2025/05/07

Episode 239: Chris Brisson, CEO of Salesmsg, is taking life one text message at a time.⏱️ Timestamps:00:00:00 - Intro00:01:28 - Big ideas: AI in customer success 00:02:45 - Personalizing the customer handoff 00:04:24 - Text vs. email: Why messaging wins 00:06:42 - Finding balance in SMS intimacy 00:09:08 - Earning your space in the contact list 00:10:23 - Educating clients on appropriate usage 00:11:45 - The “textize your business” framework 00:12:54 - Final thoughts and an open invitation📺

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13:59

Share the wealth | Sara Bochino

The Daily Standup ·

2025/05/06

Episode 238: Sara Bochino wants us to think more holistically when purchasing software.⏱️ Timestamps:00:00:00 - Intro00:02:23 - The SaaS promise gone wrong00:04:05 - Piecemeal journeys, big headaches00:05:01 - A roadmap for proactive teams00:05:51 - Building products with purpose00:07:26 - Who really owns your software?00:09:49 - CEOs and customer obsession00:11:15 - Time to rethink procurement📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect

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13:18

Active adaptation | Anastasia Mieshkova

The Daily Standup ·

2025/05/05

Episode 237: Anastasia Mieshkova never wants you to get caught flat-footed again.⏱️ Timestamps:00:00:00 - Intro00:00:59 - From project manager to CS leader 00:01:51 - Why adaptability is essential in CS 00:02:44 - Training your adaptability muscle 00:03:37 - Can you ever really be fully ready? 00:05:05 - Scripts vs. skills: what's more effective? 00:06:11 - Over-preparing can backfire 00:08:47 - The power of the "three solutions" method 00:09:39 - Shared values over perfect preparation📺

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43:12

The value equation | Ep. 236

The Daily Standup ·

2025/05/02

Episode 236: The episode where the guys talk too long about systems thinking, behavioral psychology, and the equation of value.⏱️ Timestamps:00:00:00 - Intro00:01:29 - Celebrating milestones and new formats00:02:44 - What is systems thinking?00:05:24 - Applying systems thinking to CS00:07:17 - The psychology vs. systems debate00:12:37 - Breaking down a fiery customer episode00:17:13 - The art of customer objections00:21:02 - The upsell power of systems and empathy00:32:42 - Value, perception, and

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13:20

Ghost stories and VAT | Erdem Gelal

The Daily Standup ·

2025/05/01

Episode 235: Erdem Gelal, co-founder and CEO of Flowla, thinks we're standing inside a small window of opportunity.⏱️ Timestamps:00:00:00 - Intro00:01:19 - The surprising truth about VAT 00:02:39 - How VAT became a viral success 00:03:03 - Unlocking emotional cues with AI 00:04:44 - Why being human at scale matters 00:07:35 - Tips to make communication about them 00:08:04 - Does scaling humanity feel fake? 00:09:29 - Keeping the human touch with technology 00:10:25 - Outro📺 Lifetime Value:

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12:16

Perpetual onboarding | Karla Kannan

The Daily Standup ·

2025/04/30

Episode 234: Karla Kannan reimagines what it means to onboard a customer.⏱️ Timestamps:00:00:00 - Intro00:01:18 - Why education drives customer adoption 00:02:37 - Measuring education levels and usage 00:03:51 - True adoption vs. simple usage 00:05:33 - Spotting churn risks without usage data 00:07:09 - The inspiration behind Chimera's name 00:07:30 - Branding lessons from Karla's journey 00:08:44 - Lean Six Sigma's surprising CS impact 00:10:08 - Outro📺 Lifetime Value: Your Destination for

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10:29

The job description runaround | Candy Irlanda

The Daily Standup ·

2025/04/29

Episode 233: Candy Irlanda is tired of the obtuse JD!⏱️ Timestamps:00:00:00 - Intro00:01:21 - Candy and J.P.'s LinkedIn friendship 00:02:26 - What grinds Candy’s gears about job listings 00:03:16 - HR systems and the art of bad postings 00:03:39 - Nasty world, nasty work: J.P.'s rant 00:05:19 - When job descriptions change on you 00:06:10 - U.S. labor laws vs. global realities 00:06:56 - How to spot red flags when interviewing 00:08:02 - No barking, just closing thoughts 00:09:12 - Outro📺

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14:02

Reverse psychology | Gurp Singh

The Daily Standup ·

2025/04/28

Episode 232: Gurp Singh wants the answers to the test ahead of time.⏱️ Timestamps:00:00:00 - Intro00:02:00 - A story of pain, passion, and action 00:05:07 - Mixing pain with pleasure in customer success 00:05:47 - CS lessons from reviving a music legacy 00:06:24 - Practical applications of personal passion 00:09:34 - Bridging the gap between CS and sales 00:12:23 - The addiction model of sales discovery 00:12:45 - Outro📺 Lifetime Value: Your Destination for GTM contentWebsite:

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12:21

Fifty bosses and one big ego | Ep. 231

The Daily Standup ·

2025/04/25

Episode 231: Do you treat each of your customers like a boss that holds the leash?⏱️ Timestamps:00:00:00 - Intro00:01:19 - CS is not for me00:02:58 - Who’s the boss? The customer... kinda00:05:02 - Meeting overload and the myth of agency00:05:57 - Power dynamics and setting the agenda00:07:51 - Misaligned roles and the wrong career fit00:09:13 - Why teachers turn to customer success00:10:13 - Seeking creation and completion in CS00:10:36 - Context matters📺 Lifetime Value: Your Destination for GTM

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14:34

The draft is back | Ep. 230

The Daily Standup ·

2025/04/24

Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft.⏱️ Timestamps:00:00:00 - Intro 00:01:19 - Offense meets defense in the NFL Draft 00:02:11 - Football strategy and customer success 00:03:28 - Playing both sides in the CS world 00:04:00 - Burnout is the injury of our field 00:05:34 - The 40-hour paradox in customer success 00:08:15 - Punished by our own versatility 00:10:06 - Specialization vs. startup generalists 00:11:13 - CSMs crave clarity over

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16:52

Generally speaking | Matt Bennett

The Daily Standup ·

2025/04/23

Episode 229: Matt Bennett returns to talk about his career evolution at the early stage company where he works.⏱️ Timestamps:00:00:00 - Intro00:02:31 - Embracing the power of generalists 00:05:13 - The blurred lines between CS and product 00:06:05 - Making the leap: How Matt carved his path 00:08:09 - Could this be a chief of staff role? 00:10:11 - The gap-bridging role every company needs 00:11:57 - The elusive job title dilemma 00:13:15 - Book tips and keeping your zen in CS📺 Lifetime

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14:41

AI time travel | Neil Bhammar

The Daily Standup ·

2025/04/22

Episode 228: Neil Bhammar has a vision for how we'll spend our days as artificial intelligence further embeds in our work lives.⏱️ Timestamps:00:00:00 - Intro00:01:56 - The walk-and-work vision for the future 00:02:48 - Rob goes screenless with voice AI 00:04:11 - Rethinking productivity, not just efficiency 00:05:36 - JP’s cornhole dreams and communal time 00:07:39 - Capitalism vs. the agreeable workload 00:09:07 - Building tools for better human focus 00:11:04 - Accessibility beyond

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13:23

Noise cancellation | Laura Jark

The Daily Standup ·

2025/04/21

Episode 227: Laura Jark wonders: how can we clean the clutter off the CSMs' proverbial work desk?⏱️ Timestamps:00:00:00 - Intro00:01:22 - AI, role shifts, and the future of CSMs 00:02:31 - Why internal org noise impacts CS too 00:03:54 - Reframing value: Price is Right style 00:04:11 - Who does CS really serve first? 00:05:07 - How team charters drive focus and clarity 00:05:38 - JP’s blueprint for cutting the clutter 00:09:36 - Keeping the CS mission fresh and personal📺 Lifetime Value: Your

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12:22

Isosceles triangles and technological tsunamis | Ep. 226

The Daily Standup ·

2025/04/18

Episode 226: It all comes back to money.⏱️ Timestamps:00:00:00 - Intro00:00:51 - Rapid-fire questions kick off 00:01:05 - Follow the money mindset 00:02:56 - Triangles, trust, and success metrics 00:03:52 - Forecasting revenue like a pro 00:04:51 - The CSM role is evolving fast 00:07:13 - Tools that truly save time 00:08:22 - ROI and internal tech buy-in 00:09:41 - AI assistants are here to help (??)📺 Lifetime Value: Your Destination for GTM contentWebsite:

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14:23

Learning to retain | Ted Blosser

The Daily Standup ·

2025/04/17

Episode 225: Ted Blosser, CEO of WorkRamp, breaks down the recent acquisition of Skilljar by Gainsight.⏱️ Timestamps:00:00:00 - Intro00:01:16 - Ted Blosser & WorkRamp00:02:04 - LMS shake-up: Skilljar acquired00:02:57 - Platform consolidation vs. point solutions00:04:43 - The shifting buyer mindset00:06:17 - Rob’s LMS lightbulb moment00:07:42 - 10,000 hours saved with LMS00:09:01 - Education as a cost-saving strategy00:09:29 - JP’s take on internal LMS use📺 Lifetime Value: Your Destination for

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