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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

37:44

Elevating Customer Experience with AI: ServiceNow and...

ServiceNow Podcasts ·

2024/09/24

In this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, and he's a recognized expert in SAS, CSAS, AI, and CX, a ServiceNow enthusiast of 12 years. He holds his bachelor's degree from Boston College and an MBA

en-US

20:17

Succeeding in Health IT During Uncertain Times

ServiceNow Podcasts ·

2024/09/20

Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey? YES! None of these are less important than the other and compete for an organization’s attention. But how many, how much, how complex are further questions that arise. How many different systems? How much time is an individual spending when health is at

en-US

35:38

ServiceNow Federal Forum 2024: ServiceNow for...

ServiceNow Podcasts ·

2024/09/13

To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences. Featured Speakers:• Kinga Ulery, Director, Federal Civilian, ServiceNow• Veronica Brown, Branch Chief, Office of

en-US

18:56

The Cabinet Office: Digital & AI transformation in...

ServiceNow Podcasts ·

2024/09/11

In this episode of the ServiceNow Executive Circle podcast, Gina Gill, Chief Strategy Officer at The Cabinet Office, discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a unified digital vision across departments and the removal of barriers like outdated funding models and lack of incentives for collaboration.See omnystudio.com/listener for privacy

en-US

16:52

Service offerings to help your organization achieve...

ServiceNow Podcasts ·

2024/09/10

In this episode, we chat with one of our service portfolio managers to learn about the service offerings available to help you get the most value from the ServiceNow platform. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com.See omnystudio.com/listener for privacy information.

en-US

27:41

ServiceNow Federal Forum 2024: Maximize Productivity...

ServiceNow Podcasts ·

2024/09/06

Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers:• Kevin Brooks, Chief of Staff, Global Public Sector, ServiceNow• Brett Einsidler, Talent Operations Manager, Kessel Run, U.S. Air Force Click here to

en-US

30:56

From Disruption to Efficiency: Modernizing Supply...

ServiceNow Podcasts ·

2024/09/05

In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainability. With real-world examples and forward-thinking strategies, this episode offers valuable insights for businesses aiming to innovate their supply

en-US

21:15

From Tech Consulting to Public Sector Transformation:...

ServiceNow Podcasts ·

2024/09/05

In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing state and local government services, emphasizing customer and citizen experiences. Will highlights significant projects, including the rapid response to

en-US

26:03

Tackling AI and Risk in Financial Services with Geoff...

ServiceNow Podcasts ·

2024/09/05

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upskilling the workforce to adapt to new technologies. The conversation touches on the need for a holistic approach to AI implementation and the significance

en-US

23:28

Redefining Telco Customer Service: Insights from Jinu...

ServiceNow Podcasts ·

2024/09/05

In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI in enhancing customer experience and the strategic collaborations between Infosys and ServiceNow. Key topics include the importance of proactive customer

en-US

50:33

The Butterfly Effect with Chuck and Lauren

ServiceNow Podcasts ·

2024/09/04

While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck's #5 11:31 Lauren's #4 16:49 Chuck's #4 21:09 Lauren's #3 26:26 Chuck's #3 31:14 Lauren's #2 35:21 Chuck's #2 38:51 Lauren's #1 43:39 Chuck's #1 48:16

en-US

7:49

Shedding light on AI implementation

ServiceNow Podcasts ·

2024/09/03

Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization. By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks and enhance compliance. This discussion sheds light on the importance of modeling AI integrations and information flows, enabling businesses to make

en-US

6:35

Driving successful AI transformation

ServiceNow Podcasts ·

2024/08/30

Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations. By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussion highlights the importance of strategic planning and prioritization in unlocking AI's full potential and overcoming challenges in digital

en-US

16:34

Generative AI at ServiceNow with Mark Hopper

ServiceNow Podcasts ·

2024/08/21

In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments

en-US

25:20

Welcome Kristy Merriam

ServiceNow Podcasts ·

2024/08/21

The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact info 23:03 Outro Links Kristy's LinkedIn Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

en-US

30:11

Navigating AI-Powered Enterprises

ServiceNow Podcasts ·

2024/08/20

In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlights of the episode: 04:30 - How AJ fell into the role of enterprise architecture and what inspired her to pursue it 07:15 - How ServiceNow's

en-US

49:58

ServiceNow Federal Forum 2024: Protect Your Mission...

ServiceNow Podcasts ·

2024/08/16

AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats.Featured Speakers: • Jason Beland, Senior Security Solution Sales Executive, ServiceNow• David Carroll, Associate Director for Mission Engineering, Cybersecurity and Infrastructure Security

en-US

34:59

ServiceNow Federal Forum 2024: Survivability in the...

ServiceNow Podcasts ·

2024/08/09

Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to.Featured Speakers: • Mark Matzke, Area Vice President, Department of

en-US

46:16

AI with the Dev Advocates

ServiceNow Podcasts ·

2024/08/07

We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:07 Outro Links Prompt Library Check out the other ServiceNow podcasts. See omnystudio.com/listener for privacy information.

en-US

8:34

Recognizing the hidden blockers to business continuity

ServiceNow Podcasts ·

2024/07/31

Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. Listen now, and check out Fred's recent blog, " Technical Debt: A Hidden Blocker to Business Transformation."See omnystudio.com/listener for privacy information.

en-US

158 results

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