PODCAST

Hire The Smile

Oculus Insights

Discussions on human resources in veterinary practices with Oculus Insights.

business management

All Episodes

32:26

Hire the Smile: A Practical Solution for Veterinary...

Hire The Smile ·

2021/03/09

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Ivan Zakharenkov to discuss further research on why the veterinary profession experiences severe burnout and how corporate groups buying veterinary practices can do great things for the profession. Dr. Ivan “Zak” Zakharenkov is a veterinarian and an entrepreneur committed to creating products that empower the healthcare team to live their passion. It was Ivan’s own personal journey from practicing veterinary medicine for 12

33:27

Hire The Smile: Fear Free Feedback

Hire The Smile ·

2021/02/23

In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and counterproductive and how voicing your good intentions can help soften how others receive negative feedback. The Simple Way to Make Giving Feedback Easier Stop Softening Tough Feedback

45:12

Hire the Smile: Redefining Burnout

Hire The Smile ·

2021/02/09

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article. Why Burnout Happens — and How Bosses Can Help https://pca.st/episode/5832032f-0310-426c-9fbe-969b361c6fc2 Christina Maslach has been studying the causes of burnout, and its impact, for decades. She says that, in a year when everyone feels overwhelmed and exhausted, it’s more important than ever for managers to recognize when and why employees are suffering and take steps to

43:50

Hire the Smile: Making Employee Performance Reviews Easy

Hire The Smile ·

2021/01/27

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts, employee performance reviews. The foundation of the discussion surrounds two articles, each with a different approach to employee performance reviews. For more information or to connect with us please follow us on social media or visit www.oculusinsights.net Are Peer Reviews the Future of Performance Evaluations? Why this manager put workers in charge of their own raises, career

36:18

Hire The Smile: The Customer Isn't Always Right

Hire The Smile ·

2021/01/12

In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right! The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how some overworked practices are trying to reduce the number of problem clients on their books. As always if you have any questions or would like to hear us discuss a topic please reach out to

36:06

Hire The Smile: Our 2021 Human Resource Wishlist

Hire The Smile ·

2020/12/29

In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of 2020. Let us know your thoughts! As always please reach out to us at info@oculusinsights.net or on all of our social media channels. www.oculusinsights.net https://www.facebook.com/OculusInsights https://www.instagram.com/oculusinsights

40:57

Hire The Smile: Getting Ahead with Appreciation

Hire The Smile ·

2020/12/09

In this episode, Dr Pownall and Katie Ardeline discuss gratitude and appreciation and how it can help employees to focus on what matters, according to behavioural experts. They talk about the value of gratitude and having a culture of Thank You! Wins and Fails Articles: Building a Better Workplace Starts with Saying “Thanks” The science behind gratitude at work O.C. Tanner’s Global Culture Report: How pats on the back can improve workplace culture

39:11

Hire The Smile: Developing Resiliency In Veterinary...

Hire The Smile ·

2020/11/28

In today's episode, Katie Ardeline and Dr. Mike Pownall talk about developing resiliency in veterinary medicine. They introduce a new service, Advice by Oculus, which provides online, personal, performance coaching and business advisor sessions that are convenient, accessible, and confidential for the veterinary profession. Please reach out to us on social media or at info@oculusinsights.net with any questions or ideas! Wins and Fails Articles: How to train for resilience To Build Grit, Go Back

36:35

Hire The Smile: Responsible Leadership

Hire The Smile ·

2020/11/13

In this episode, Dr Mike Pownall and Katie Ardeline discuss articles surrounding responsible leadership. If you have any questions or topics you would like discussed please reach out to info@oculusinsights.net or reach out on social media. Articles: 4 Reasons Emotionally Intelligent Leaders Impact the Bottom Line Today’s Leaders Need Vulnerability, Not Bravado Heavy drinking, sex tapes, and a pyramid scheme: Yelp insiders speak out about the company's high-pressure sales culture

42:33

Hire the Smile: The Need for Employee Engagement for...

Hire The Smile ·

2020/10/30

In this episode, Dr Mike Pownall and Katie Ardeline discuss employee engagement and the value of surveying your employees for a successful veterinary practice. As always, they close out the episode with their discussion of “Wins and Fails” If you have any questions at all please reach out to our social media channels or email info@oculusinsights.net Wins and Fails Articles: 49% of Canadians are considering quitting their job – here's why Rescue Dog Helps Save Endangered Whales By Sniffing Out

26:42

Hire The Smile: COVID-19

Hire The Smile ·

2020/10/16

COVID is returning with a bit of a vengeance, the second wave is real. In this episode, we talk about a few articles that discuss how COVID-19 is impacting employee engagement and work environments. If you have any questions at all, please email info@oculusinsights.net or message us on social media. Articles: 4 in 10 workers 'less motivated' since COVID-19 crisis What we really need is employee DISengagement | The Context Of Things Wins and Fails: Shut Up and Work: Covid Gag Rules Leave

33:10

Hire The Smile: What Makes A Great HR Program with...

Hire The Smile ·

2020/10/02

I met Kathrin Siemer at one of our Oculus Summits in Europe around 8 or 9 years ago. One of the themes of that Summit was HR. It was such a pleasure to meet someone who shared the interest that I had for taking great care of the people that we work with. At the time she was the practice manager for a rapidly growing equine practice in Germany. I was able to visit the practice 3 years ago and I was so impressed at how their people first attitude helped propel their growth. When I found out that

43:24

Hire the Smile: Begin With Trust; Your People Are The...

Hire The Smile ·

2020/09/17

In this episode, Dr. Mike Pownall and Katie Ardeline discuss two articles pertaining to trust, empathy and caring for your people. Everything Starts with Trust What would Bill Campbell do? Visit www.oculusinsights.net or email info@oculusinsights.net if you have any questions about anything we have discussed or anything pertaining to your veterinary practice.

44:07

Hire The Smile: The Impact of Current External...

Hire The Smile ·

2020/09/04

Welcome to episode 5 of Hire the Smile, the podcast where we discuss human resources for veterinarians. In this episode, Katie and Mike are joined by Sue Armstrong of Oculus Insights as they discuss how many of the external factors we are facing now impact how we manage the people we work with. Also, we dig into our Human Resources Wins and Fails. The articles discussed in today's episode are: U.S. Employee Engagement Hits New High After Historic Drop Why Examining Employee Experience Strategies

34:28

Hire The Smile: Leadership Burnout

Hire The Smile ·

2020/08/20

In this episode Dr Mike Pownall and Katie Ardeline discuss combatting leadership burnout, the Oxygen Mask Theory and how developing practices to deal with challenges and enhance your emotional well-being will help you avoid burnout and combat future threats. These theories are discussed at length in these articles: Why COVID-19 is aggravating leadership burnout This Is The Best Way To Avoid COVID Burnout Any questions at all or topics you would like to hear covered in future episodes please

32:32

Hire The Smile: Management Truths And The Biggest Lie...

Hire The Smile ·

2020/08/06

In this episode Dr Pownall and Katie Ardeline have a discussion surrounding these two articles: 4 Things My New Manager Did That Caused Me To Quit The biggest lie in HR - People leave managers not companies - Culture Amp Blog Followed by their renowned "HR Wins and Fails" If you have any suggestions on topics you would like to hear covered please reach out on social media or email info@oculusinsights.net

50:04

Hire The Smile: Micromanagement and Trust

Hire The Smile ·

2020/07/24

In this episode, Dr Mike Pownall and Katie Ardeline of Oculus Insights continue their bi-weekly conversations surrounding Human Resources. Today they discuss two articles focusing on micromanagement and trust and close with their renowned "HR Wins and Fails". Enjoy! The Ultimate Guide To Micromanagers: Signs, Causes, Solutions Do You Really Trust Your Team? (And Do They Trust You?)

36:37

Hire The Smile: Conversations About Human Resources...

Hire The Smile ·

2020/07/10

Join Dr Mike Pownall and Katie Adeline, of Oculus Insights, for their Human Resources series "Hire the Smile". These episodes will be conversations about Human Resources with a focus on veterinary practices and discussions of recent articles in the news. Each episode will close out with HR wins and fails from around the globe. Here are the articles referenced in this episode: Job Interviews Don't Work How To Design A Better Hiring Process

27:29

Veterinary Business Matters: Life As An Entrepreneur

Hire The Smile ·

2020/07/02

In this episode, Mike Pownall DVM MBA talks about his life as an entrepreneur. The format answers questions that were submitted to him after his presentation at the virtual Global Veterinary Career Summit. Here are the links to books referenced in this episode: The E-Myth Revisited: Why Most Small Businesses Don't Work And What To Do About It Good To Great: Why Some Companies Make the Leap And Others Don't Nine Lies About Work

32:20

Oculus COVID-19 Resilience Guide: People At Work

Hire The Smile ·

2020/06/25

In this episode, Dr. Mike Pownall and Katie Ardeline have their regular exchange surrounding Human Resources where they discuss two recent articles and talk about some HR wins and losses. Here are the links to this week's articles: Why Working Four Days And Getting Paid For 5 Could Be A Reality Post-Covid 19 Employee Burnout: The Biggest Myth

86 results

Hire The Smile

All Episodes

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...