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The Empathy Edge

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation,

business marketing

All Episodes

35:06

Dr. Steven Stein: Resilience, Grit…Or Hardiness?...

The Empathy Edge ·

2024/11/19

Recently, we've heard a lot about resiliency, the ability to bounce back from challenge, and grit, that ability to grind away and never give up. But we've heard less about hardiness. It turns out hardiness enhances resilience, promotes personal and professional growth, and creates a more adaptive organizational culture.Today, Dr. Steven Stein and I talk about hardiness and how it differs from both resilience and grit. He breaks down five key components of emotional intelligence and discusses how

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12:23

November Hot Take: Why History Needs Us to Be...

The Empathy Edge ·

2024/11/12

Today, I want to talk about something that’s been heavy on my heart: the importance of holding onto Real History as it’s unfolding, not just to understand today but to avoid repeating mistakes tomorrow.Lately, I have felt anxious about the world we’re building and the future we’re leaving for our kids. When I look at what’s happening, I can’t help but think about the role models I want my son to emulate. It’s not just about those leaders at the highest levels. We can be leaders even if we don't have

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35:04

Justin Jones-Fosu: How to Respectfully Disagree - and...

The Empathy Edge ·

2024/11/05

We prep ourselves for so many challenging conversations, whether asking for a raise, delivering a tough performance review, asking for more budget, or even debating a political issue as if we're going to war. We brace for the confrontation. That puts us in a really unhelpful place to have true connection and conversation - and that just intensifies the misunderstanding and animosity with no helpful outcome.But there's a way out of this cycle. And woo boy! I clicked instantly with today's guest and I

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45:07

Tina Kuhn & Neal Frick: The E-Suite: Helping Execs...

The Empathy Edge ·

2024/10/29

One of the hardest jobs in business belongs to anyone with a C in their title. Today you’ll hear from Tina Kuhn and Neal Frick, co-authors and successful executives of global companies who have gone on this journey and had tremendous success.We talk about the ROI of empathy from their own experience and what they have learned about embracing empathy as a strategic advantage. We discuss how fear and bias show up for executives and impact their decision-making. They share the rewards of being an

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37:05

Chloé Valdary: The Theory of Enchantment

The Empathy Edge ·

2024/10/22

What's love got to do with it, as Tina Turner famously asked? Is there even a role for it in…the workplace? Turns out, yes, but let's be clear on what we mean by that! If you want to better resolve conflict, create inclusive cultures, and harmonize with upset customers to turn them into raving fans, this episode is for you!Today, Chloé Valdary and I have a delicious discussion about the three principles of the Theory of Enchantment and how they apply to your workplace. We talk about the first step

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49:08

Courage to Advance: KPIs Don't Tell the Whole Story:...

The Empathy Edge ·

2024/10/17

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.In this episode, we dive deep into the often oversimplified process of CEO evaluations. We explore why boards need to look beyond traditional metrics and uncover common blindspots in CEO assessments. We'll discuss the limitations of relying solely on

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40:45

Julie Harris: Why Disability Accommodations Are Smart...

The Empathy Edge ·

2024/10/15

Your organization may be missing out on the talent, innovation, and productivity of your workforce because of your own actions! I'm talking about accommodating disability. When we fail to invest in mindset and policy shifts, we fail to optimize the people within our organizations.After experiencing complete memory loss due to a brain injury, my guest, Julie Harris, defied expectations as she found success in education and the corporate world. Today, we bond over our brain injury stories and discuss

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29:06

Kim Bohr: Sparking Transformational Change Through...

The Empathy Edge ·

2024/10/10

BONUS EPISODE! Join me for a conversation with President and COO of SparkEffect, Kim Bohr as we kick off our partnership to provide you with actionable content for the next year on their podcast subseries, Courage to Advance. We talk about Kim's journey and work in helping leaders embrace change and marry data, technology, and human-centric practices to achieve success. You will love her insights on how to build resilience in today's rapidly changing landscape, and how integrating innovative

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11:44

October Hot Take: Scary Leaders…Or Scared Leaders?

The Empathy Edge ·

2024/10/08

Halloween is just around the corner, and the ghouls, goblins, and…gladiators will be out in full force, along with spooky music, haunted houses, chills, and thrills. While humans have a weird desire to scare ourselves for our amusement, fear and horror in the workplace is far less desirable. And nothing can strike more fear into our hearts than scary bosses.But are those leaders scary...or scared?Today, I discuss how fear is detrimental for your team and how elevated perceived stress levels cause

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55:52

Kate, Jeannie, & Jayna: How to Support Transgender...

The Empathy Edge ·

2024/10/01

Enjoy this unique discussion with three brave women, two live under the shadow of fear for themself and their child, and one is a cisgender ally: Kate Brookes, Jayna Sheats, & Jeannie Gainsburg. We talk about their own stories that led them to this work, how the increase in anti-trans legislation impacts them, what it's like to parent a trans teen, and their most poignant moments along the way. We also share simple yet impactful tips on how to be an ally.To access the episode transcript, please

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37:52

Dr. Tracy Brower: The Secret to Happiness at Work

The Empathy Edge ·

2024/09/24

Happiness seems as elusive and subjective at work as empathy. But there is a link between the two, and we're going to get into that today! My guest is Dr. Tracy Brower, a PhD sociologist studying work-life fulfillment and happiness.Today we discuss what happiness at work means, how happiness is linked to empathy, and the research around what happy workplaces experience in terms of engagement, retention, and performance. Tracy shatters the myths of happiness as a constant state. While we can't "make

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34:46

Empathy Under Pressure: 2024 State of Workplace...

The Empathy Edge ·

2024/09/19

Welcome to another special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work.In today's episode, Part 2, A Gameplan for Putting Empathy into Action, Rae Shanahan and I focus on why empathy is hard to achieve

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45:24

Michelle Hoover: Understanding First-Generation...

The Empathy Edge ·

2024/09/17

Hispanic. Women. Gay. Transgender. Neurodiverse. Black. All of these identities make up the rich mosaic of our workplaces. We know the data shows that diverse experiences drive better business decisions to identify unseen risks or opportunities, but have you considered this next group we talk about today - First Generation Professionals? This is a group that studies show exhibits a strong percentage of loyalty, motivation, and desire to pursue management positions. They should definitely be

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14:17

September Hot Take: It's Finally HERE!

The Empathy Edge ·

2024/09/10

“For all the bold leaders embracing a more human-centered approach and performing at the highest levels, your choices impact and influence your colleagues, families, and communities, that's a win for us all.” This is just a small snippet from the dedication of The Empathy Dilemma which is out today! I am so excited to share this book with all of you who have been with me as listeners to this podcast and during this journey. Listen in to find out how you can get your hands on the book, whether one

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42:24

Dr. Yosi Amram: How Spiritual Intelligence Makes You...

The Empathy Edge ·

2024/09/03

Today, I have a wonderful conversation with Dr. Yosi Amram, author of Spiritually Intelligent Leaders: How to Inspire by Being Inspired. We talk about what spiritual intelligence is and how it compares to emotional intelligence, how it is not limited to a religious doctrine or even a spiritual belief in God, and how it contributes to effective leadership and high-performing teams. We talk about why command and control leadership can work in battle but not so well elsewhere, the first step to develop

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34:11

Markus van Alphen: Observational Listening and Being...

The Empathy Edge ·

2024/08/27

What makes an excellent leader? Today my guest shares why he believes that leaders who develop their empathy and emotional intelligence are not just better leaders – they become excellent leaders. An excellent leader looks after their own wellbeing by looking after the wellbeing of the people they lead. Markus van Alphen is a leadership psychologist, author, teacher, trainer, organizational consultant, counselor and restorative practitioner.Today, Markus and I talk about what a leadership

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38:12

Kristine Scott: How to Resolve Conflict with Angry...

The Empathy Edge ·

2024/08/20

According to a CPP global human capital study, 89% of employees let their conflicts with co-workers escalate. My guest today, Kristine Scott, is out to build a future where the energy of conflict gets harnessed to create pro-social change, not division.Kristine shares how she got into this work of coaching teams on how to resolve conflict and what she learned from young people on the street dealing with conflict effectively. We talk about why most of us prefer to avoid conflict and the false

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29:58

Empathy Under Pressure: 2024 State of Workplace...

The Empathy Edge ·

2024/08/15

Welcome to a special episode brought to you by the great folks at Businessolver! Their annual State of Workplace Empathy Report has been my go-to for years in finding out exactly how everyone from CEOs to employees thinks and feels about empathy in the workplace. The 2024 report offers so much valuable information to help all of us navigate the new world of work.Today, I'm honored to discuss Part 1 of Businessolver's 9th annual State of Workplace Empathy study, Empathy Under Pressure, with

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15:44

August Hot Take: Joy as a Performance Catalyst

The Empathy Edge ·

2024/08/13

Only 1 month away from the birthday of The Empathy Dilemma! I am so excited to share with you the last pillar today - joy. What the heck does joy have to do with empathy or high performance? Well, joy is where many leaders get stuck. When we talk about joy at work, it means ensuring people enjoy their work, encouraging work friendships, and creating a thriving culture, even when the work itself is challenging. Today, I break down how joy benefits teams and leaders, ways you can incorporate

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34:29

Safaa Charafi: Spatial Justice and Building Inclusive...

The Empathy Edge ·

2024/08/06

What are inclusive cities? How can we shape our cities to be more inclusive for individuals and organizations? Too often, we take things for granted when designing cities and don't realize how they actually may not work for many of our citizens. Whether it's public transport, green spaces, or even how we decide what to plow first after a snowstorm - there are perspectives we don't consider in our very male-focused, majority group-biased urban planning processes.Today, my guest is Safaa Charafi, an

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291 results

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