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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:10:04

"No One Will Build Your Career for You — Take...

Service Management Leadership Podcast ·

2025/07/25

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

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00:07:55

Service Management Leadership - ITIL4 Guiding Principles

Service Management Leadership Podcast ·

2025/07/24

In this episode, Jeffrey discusses the ITIL4 Guiding PrinciplesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

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00:37:02

Ep 61: “Moving Organizations From Reactive To...

Service Management Leadership Podcast ·

2025/07/24

In this episode, Jon Hansen and I continue our in-depth exploration of collaboration and interconnectedness, examining how organizations can transition from reactive to proactive thinking. We discuss pandemic preparedness, tariff wars, the "strand commonality" theory, and practical strategies for building curiosity-driven cultures that embrace collective impact over individual optimization.

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00:05:52

Service Management Leadership - Part 4 of Series on...

Service Management Leadership Podcast ·

2025/07/21

In this episode, Jeffrey discusses Part 4 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during requests. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is

en-us

00:10:32

“You Don’t Have to Build It to Lead It: The Power of...

Service Management Leadership Podcast ·

2025/07/18

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:04:34

Service Management Leadership - ITIL4 4 Dimensions

Service Management Leadership Podcast ·

2025/07/17

In this episode, Jeffrey discusses the ITIL4 4 Dimensions of Service ManagementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:05:19

Service Management Leadership - Part 3 of Series on...

Service Management Leadership Podcast ·

2025/07/14

In this episode, Jeffrey discusses Part 3 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on the topic of experience during incidents. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is

en-us

00:12:46

Musician, Teacher and ITSM Professional - Final...

Service Management Leadership Podcast ·

2025/07/11

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:28:36

Ep 60: "On Collaboration and Communication" - Jon Hansen

Service Management Leadership Podcast ·

2025/07/10

In Episode 60, I sit down with Jon, a procurement expert with over 40 years of experience, to explore why organizations struggle with collaboration and communication. Through compelling real-world examples, Jon demonstrates how breaking down silos and engaging stakeholders can transform performance from failure to exceptional success.

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00:05:38

Service Management Leadership - Part 2 of Series on...

Service Management Leadership Podcast ·

2025/07/07

In this episode, Jeffrey discusses Part 2 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is on IT Support. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been

en-us

00:06:05

Service Management Leadership - ITSM Assessments

Service Management Leadership Podcast ·

2025/07/03

In this episode, Jeffrey discusses ITSM AssessmentsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He

en-us

00:06:19

Service Management Leadership - Part 1 of Series on...

Service Management Leadership Podcast ·

2025/06/30

In this episode, Jeffrey discusses Part 1 on IT Experience from the Happy Signals 2025 Benchmark Report. This episode is the preview to the series with great nuggets thrown in. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is

en-us

00:05:24

Service Management Leadership - You're Doing It Even...

Service Management Leadership Podcast ·

2025/06/26

In this episode, Jeffrey discusses that you are doing service management even if you do not call it service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for

en-us

00:07:37

Service Management Leadership - Part 2 - Building a...

Service Management Leadership Podcast ·

2025/06/23

In this episode, Jeffrey discusses Part 2 on how to build a business continuity programEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:06:13

Service Management Leadership - ITIL4 Practices

Service Management Leadership Podcast ·

2025/06/19

In this episode, Jeffrey discusses ITIL4 PracticesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He

en-us

00:24:20

Ep 59: “Getting Beyond Fear” – David Flesh, Part 3

Service Management Leadership Podcast ·

2025/06/19

In the final segment of our conversation, David Flesh and I explore how to transform fear-driven reactions during economic storms into strategic opportunities. We discuss moving beyond traditional cost-cutting to build stronger stakeholder relationships, drive innovation, and position IT as a value driver rather than a cost center.

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00:09:01

Service Management Leadership - Part 1 - Building a...

Service Management Leadership Podcast ·

2025/06/16

In this episode, Jeffrey discusses Part 1 on how to build a business continuity programEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:06:14

Service Management Leadership - User Experience

Service Management Leadership Podcast ·

2025/06/12

In this episode, Jeffrey discusses a funny story regarding user experienceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective

en-us

00:26:54

Ep. 58: “Crafting Practical Responses” – David Flesh,...

Service Management Leadership Podcast ·

2025/06/12

In Episode 58, David Flesh and I continue our discussion on navigating economic uncertainty, focusing on practical strategies for IT leaders. We explore rigorous project evaluation, vendor partnership assessment, contract optimization, and redefining "wins" to emphasize stakeholder value and organizational mission alignment over traditional cost-cutting approaches.

en-us

00:05:18

Service Management Leadership - Part 4 of Series on...

Service Management Leadership Podcast ·

2025/06/09

In this episode, Jeffrey discusses Part 4 of the NextThink Blog: Let’s Talk Numbers: 15 Indispensable Stats about DEX & End-User Computing. This episode is focused on software usage.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's

en-us

1,102 results

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