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PODCAST

The Quality Hub

Core Business Solutions

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

business management

All Episodes

14:14

Episode 22 - S2 - ISO 9001 Clause 8.4.2 Explained -...

The Quality Hub ·

2024/09/04

In the second part of “Purchasing” on the Quality Hub podcast, Xavier Francis, along with Murphy Shaw and Matthew Pilley from Core Business Solutions, delve into Clause 8.4.2 of the ISO 9001 standard, focusing on supplier controls. Murphy explains the importance of controlling supplier quality to prevent negative impacts on the organization and its customers. Matthew describes Core’s approach, which includes drafting a supplier management process within the quality manual and defining purchasing as

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13:49

Episode 22 - S2 - ISO 9001 Clause 8.4.1 Explained -...

The Quality Hub ·

2024/08/28

In part 1 of "Purchasing" on the Quality Hub podcast, hosted by Xavier Francis, Murphy Shaw and Matthew Pilley from Core Business Solutions discuss the intricacies of ISO 9001 Clause 8.4.1. They explain the necessity of having a structured approach to supplier selection, evaluation, and monitoring to ensure consistent quality and compliance with standards. Key practices include creating an approved supplier list, documenting evaluations, and regularly reviewing supplier performance. The

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18:01

Episode 21 - S2 - CMMC Compliance – Best Strategies...

The Quality Hub ·

2024/08/21

In this episode of Quality Hub podcast, Xavier Francis and Scott Dawson continue their discussion on strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They explore three main approaches for securing Controlled Unclassified Information (CUI). The conversation emphasizes the complexity and costs associated with each option, highlighting that certain solutions can simplify your compliance. Scott introduces the Core Vault as an example, explaining its benefits and how

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18:01

Episode 21 - S2 - CMMC Compliance – Best Strategies...

The Quality Hub ·

2024/08/21

In this episode of Quality Hub podcast, Xavier Francis and Scott Dawson continue their discussion on strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They explore three main approaches for securing Controlled Unclassified Information (CUI). The conversation emphasizes the complexity and costs associated with each option, highlighting that certain solutions can simplify your compliance. Scott introduces the Core Vault as an example, explaining its benefits and how

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24:28

Episode 21 - S2 - CMMC Compliance – Best Strategies...

The Quality Hub ·

2024/08/14

In this episode of the Quality Hub podcast, Xavier Francis hosts Scott Dawson, President of Core Business Solutions, to discuss effective strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They delve into the importance of understanding CMMC requirements, particularly for small businesses deciding whether to pursue Department of Defense (DoD) contracts. The conversation highlights the necessity of protecting Controlled Unclassified Information (CUI) by meeting all

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24:28

Episode 21 - S2 - CMMC Compliance – Best Strategies...

The Quality Hub ·

2024/08/14

In this episode of the Quality Hub podcast Xavier Francis hosts Scott Dawson, President of Core Business Solutions, to discuss effective strategies for complying with the Cybersecurity Maturity Model Certification (CMMC). They delve into the importance of understanding CMMC requirements, particularly for small businesses deciding whether to pursue Department of Defense (DoD) contracts. The conversation highlights the necessity of protecting Controlled Unclassified Information (CUI) by meeting all

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20:45

Episode 20 - S2 - CMMC - The Basics Part 2 (Audio)

The Quality Hub ·

2024/08/07

In Part 2 of Basics of CMMC, on the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, continue to discuss the challenges of implementing the Cybersecurity Maturity Model Certification (CMMC). They highlight the technical complexity and advanced IT expertise required to meet CMMC standards, particularly for small businesses that lack extensive IT resources. Scott discusses the ongoing maintenance needed to uphold security measures and the potential legal

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20:45

Episode 20 - S2 - CMMC - The Basics Part 2 (Video)

The Quality Hub ·

2024/08/07

In Part 2 of Basics of CMMC, on the Quality Hub podcast, Xavier Francis and Scott Dawson, President of Core Business Solutions, continue to discuss the challenges of implementing the Cybersecurity Maturity Model Certification (CMMC). They highlight the technical complexity and advanced IT expertise required to meet CMMC standards, particularly for small businesses that lack extensive IT resources. Scott discusses the ongoing maintenance needed to uphold security measures and the potential legal

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23:55

Episode 20 - S2 - CMMC - The Basics Part 1 (Audio)

The Quality Hub ·

2024/07/31

In this episode of Quality Hub Podcast, host Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss the Cybersecurity Maturity Model Certification (CMMC). CMMC ensures companies handling government information have proper cybersecurity measures and evolved from DFARS and NIST standards. It has three levels: Level 1 (Foundational) for basic practices, Level 2 (Advanced) for handling more sensitive information with NIST SP-800-171 compliance and third-party assessments, and

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23:55

Episode 20 - S2 - CMMC - The Basics Part 1 (Video)

The Quality Hub ·

2024/07/31

In this episode of Quality Hub Podcast, host Xavier Francis and Scott Dawson, President of Core Business Solutions, discuss the Cybersecurity Maturity Model Certification (CMMC). CMMC ensures companies handling government information have proper cybersecurity measures and evolved from DFARS and NIST standards. It has three levels: Level 1 (Foundational) for basic practices, Level 2 (Advanced) for handling more sensitive information with NIST SP-800-171 compliance and third-party assessments, and

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20:46

Episode 19 - S2 - ISO 9001 - Non-Conformances and...

The Quality Hub ·

2024/07/24

In this episode of the Quality Hub podcast, host Xavier Francis is joined by Suzanne Strausser and Suzanne Weber-Smatko to delve deeper into Non-conformances and Corrective Actions, with a focus on Trends and Analysis. The discussion covers the essential elements of documenting Corrective Actions, including problem statements, immediate containment, and long-term solutions. They highlight the importance of verifying the effectiveness of Corrective Actions and the cost implications of poor quality

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26:32

Episode 19 - S2 - ISO 9001 - Non-Conformances and...

The Quality Hub ·

2024/07/17

In this episode of the Quality Hub podcast, host Xavier Francis, Susan Weber-Smatko, and Suzanne Strausser delve into the topic of Corrective Actions and root cause analysis. They define Corrective Actions as measures to address the root causes of Non-Conformities to prevent their recurrence, stressing the importance of a thorough process evaluation rather than just fixing surface issues. The discussion covers the steps in implementing effective corrective actions, including documentation,

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18:16

Episode 19 - S2 - ISO 9001 - Non-Conformances and...

The Quality Hub ·

2024/07/10

In this episode of the Quality Hub podcast, host Xavier Francis discusses Non-Conformances and Corrective Actions with Suzanne Strausser and Suzanne Weber-Smatko from Core. They explore the nature of Non-Conformances, emphasizing the importance of timely documentation and addressing the underlying issues they indicate. In addition, they explain the difference between Non-Conformances and Corrective Actions, noting that not all Non-Conformances necessitate Corrective Actions, which are reserved for

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20:08

Episode 18 - S2 - ISO Auditing

The Quality Hub ·

2024/07/03

In this "Best of" episode of the Quality Hub podcast, host Xavier Francis and guests delve into key aspects of ISO auditing. Brandon Lowery emphasizes critical elements like organizational context, quality objectives, and management review in internal audits. Joe Hill and Suzanne Strausser discuss the certification audit's two-stage process, highlighting readiness and detailed operational review. AJ Puylara focuses on evaluating a Quality Management System's effectiveness through continuous

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13:56

Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer...

The Quality Hub ·

2024/06/26

This episode Of the Quality Hub podcast, it’s Part 2 of Customer Communication ISO 9001 Clause 8.2.1. Xavier Francis discusses with Bruce Newman and Kaitlin Wierzbach the importance of leadership in fostering effective customer communication. Bruce highlights the need for leaders to set clear expectations, allocate resources, and provide training to support communication while incorporating feedback into management reviews with actionable metrics. Kaitlin emphasizes using surveys and continuous

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20:31

Episode 17 - S2 - ISO 9001 Clause 8.2.1 Customer...

The Quality Hub ·

2024/06/19

In the Quality Hub podcast, Xavier Francis hosts Bruce Newman and Kaitlin Wierzbach from Core to discuss customer communication based on ISO 9001, clause 8.2.1. They highlight the importance of understanding customer requirements, formalizing communication, and maintaining accurate documentation. Core’s approach involves tailoring client communication methods to meet ISO standards. Bruce underscores the need for secure handling of customer property and managing changes effectively, while Kaitlin

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17:14

Episode 16 - S2 - Simplifying Your QMS Part 2

The Quality Hub ·

2024/06/12

In Part 2 of Simplifying Your QMS on the Quality Hub, Xavier Francis continues his discussion with Suzanne Strausser and Suzanne Weber-Smatko from Core. They emphasize the importance of simplifying documentation, integrating ISO practices into existing business processes, and avoiding unnecessary complexity. They stress the need to prioritize relevant documentation, automate processes, and periodically review and update documentation to ensure relevance and compliance. Additionally, they highlight

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15:16

Episode 16 - S2 - Simplifying Your QMS Part 1

The Quality Hub ·

2024/06/05

In Part 1 of Simplifying Your QMS on the Quality Hub, Xavier Francis hosts Suzanne Strausser and Suzanne Weber-Smatko, discussing simplifying your Quality Management Systems (QMS). They emphasize the pitfalls of excessive documentation and provide examples of how it can lead to inefficiency. They highlight the importance of focusing on effectiveness rather than just compliance with standards like ISO 9001. The conversation touches on the need for engaging competent individuals in process

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18:05

Episode 15 - S2 - Restarting a Stalled QMS

The Quality Hub ·

2024/05/29

On this episode of The Quality Hub podcast, Xavier Francis interviews Suzanne Weber-Smatko, focusing on restarting a stagnant Quality Management System (QMS). They discuss signs of a stalled QMS, such as a lack of improvement initiatives and neglect of required activities like internal audits. Suzanne emphasizes the importance of measuring, documenting non-conformities, and involving leadership for QMS effectiveness. They advise against letting certifications lapse, as it necessitates a full audit

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22:17

Episode 14 - S2 - ISO 9001 Clause 7.2 - Competence &...

The Quality Hub ·

2024/05/22

In this podcast episode of the Quality Hub, host Xavier Francis chats with Erin Finnegan and Suzanne Weber-Smatko from Core about training within the framework of ISO 9001, clause 7.2. They discuss the importance of developing and implementing effective training programs within organizations. Erin highlights the need to identify training needs, set objectives, design interactive training, and deliver it through various methods. Suzanne emphasizes the significance of a training matrix, feedback, and

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144 results

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