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PODCAST

Confessions of a Cleaning Business Owner

Domestic Cleaning Business Network

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

business

All Episodes

22:03

When a complaint from a customer feels like too much

Confessions of a Cleaning Business Owner ·

2024/09/25

In this episode of Confessions of a Cleaning Business Owner, Louise and Diane discuss the emotional challenges of handling customer complaints in the cleaning industry. They explore effective strategies for complaint management, the importance of communication, and how to learn from feedback to improve business practices. The conversation emphasizes the need for a structured approach to complaints, including the use of templates and systems to enhance customer service and build

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25:09

How is it possible to run a successful cleaning...

Confessions of a Cleaning Business Owner ·

2024/09/18

In this insightful episode, Louise and Diane dive deep into the common struggles cleaning business owners face, especially those working tirelessly yet barely turning a profit. They break down the importance of having the right business model, discuss effective pricing strategies, and highlight the challenges of growth in the cleaning industry. From exploring different business structures, like the agency model, to emphasizing the need to address foundational issues before scaling, this episode is

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31:25

3 common Cleaning business owner mistakes

Confessions of a Cleaning Business Owner ·

2024/09/11

In this episode, Louise and Diane discuss the three most common mistakes of cleaning business owners: saying yes too often, undercharging or underquoting, and being too nice. They explore the consequences of these mistakes and provide insights on how to avoid them. The conversation emphasises the importance of setting boundaries, valuing your services, and managing customer expectations. They also mention the upcoming DCBN Awards and Diane's marketing book.keywords cleaning business, mistakes,

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30:04

Recruitment after the summer holiday

Confessions of a Cleaning Business Owner ·

2024/09/04

In this episode, Louise and Diane discuss the recruitment process for cleaning businesses. They talk about the best time of year to recruit, where to advertise job openings, and the importance of building relationships with potential resources. They also share their recruitment processes and offer tips for training new hires. The conversation emphasizes the need to recruit the right candidates who align with the business's values and to provide thorough training to ensure success.

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26:51

Domestic Cleaning Industry Awards

Confessions of a Cleaning Business Owner ·

2024/08/28

The conversation is about the Domestic Cleaning Industry Awards, which are held annually to recognize and celebrate the achievements of domestic cleaning businesses. The awards aim to give recognition to the industry and promote excellence in various categories. The conversation covers the different award categories, the judging process, and the importance of self-nomination. It also mentions the upcoming in-person awards ceremony and the opportunity for networking and celebration.

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28:13

Which Vacuum is best??

Confessions of a Cleaning Business Owner ·

2024/08/23

In this conversation, Louise and Diane discuss the best vacuum cleaners for different cleaning needs. They explore the pros and cons of various types of vacuums, including canisters, uprights, corded, cordless, bagged, and bagless. They also touch on the importance of using the right attachments and the value of investing in higher-quality vacuums for professional cleaning services. The conversation highlights the need for a balance between performance, durability, and cost when choosing a vacuum

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27:16

Self employed or employed team growth??

Confessions of a Cleaning Business Owner ·

2024/08/14

***there is some slight sound issues in this podcast***In this episode, Louise and Diane discuss the differences between employing a team and using self-employed contractors in a cleaning business. They debunk myths and provide insights into the decision-making process. They emphasise the importance of considering the business model and the need for consistency in service. They also address topics such as training, uniform, client requirements, and the risk of contractors stealing clients. The

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40:40

How Andrew Knight quit his job just 6 weeks after...

Confessions of a Cleaning Business Owner ·

2024/08/06

Andrew Knight shares his journey of starting a cleaning business after facing personal challenges. He quit his job as a project manager and within six weeks, he had secured seven customers and hired staff. Now, a year later, his business has grown to include 10 staff members, subcontractors, and an office. Andrew discusses the importance of understanding customer needs and finding the right marketing channels, such as Facebook and neighborhood groups. He also emphasizes the need for clear

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35:02

Caught on camera

Confessions of a Cleaning Business Owner ·

2024/07/30

In this episode, Louise and Diane discuss the implications of being recorded on camera while cleaning. They explore the laws surrounding recording in private properties, the use of cameras in public areas, and the potential invasion of privacy for cleaners. They also discuss the challenges of using recorded footage as evidence in disciplinary actions and the idea of using body cams for protection. The conversation raises questions about data protection, waste carrier licenses, and the benefits of

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30:52

Cleaning Business exit strategy

Confessions of a Cleaning Business Owner ·

2024/07/24

Summary In this episode, Louise and Diane discuss exit strategies for cleaning business owners. They explore why business owners may want to exit, such as physical strain or a desire to pursue other passions. They discuss the option of selling the business and the importance of systemizing the business to make it attractive to potential buyers. They also touch on other exit strategies, including investing in property, starting a training or coaching business, and franchising. They emphasize the need

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35:19

How to cope with the summer instability in your business

Confessions of a Cleaning Business Owner ·

2024/07/17

Summer brings a whole heap of challenges to cleaning businesses, including staff and customer holidays, childcare issues, and working in the heat. Planning ahead and communicating with both staff and customers is key to managing these challenges. It's important for business owners to take time off as well, even if it's a staycation. The demand for cleaning services remains high during the summer, with end of tenancies and holiday lets being particularly busy. It's also important to relax uniform

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21:31

How much does it cost for a cleaner?

Confessions of a Cleaning Business Owner ·

2024/07/10

The conversation discusses the controversy surrounding the pricing of cleaning services and the need for fair and sustainable pricing. It highlights the discrepancy between the low prices advertised by some cleaning platforms and the actual costs of running a cleaning business. The hosts emphasize the importance of charging a fair price that covers expenses and allows for a profitable business. They also discuss the role of social media influencers in shaping public perception and the need for

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18:44

Maximizing Profits in Your Cleaning Business

Confessions of a Cleaning Business Owner ·

2024/07/03

Podcast Summary: Maximizing Profits in Your Cleaning BusinessEpisode Overview In this insightful episode, hosts Louise and Diane delve into the various expenses that can be claimed back in a cleaning business to help lower tax bills and maximize profits. They provide a detailed guide on what constitutes legitimate expenses and how they can impact your bottom line. Key Topics Covered Rent and Home Office: Claiming rent for an office or storage unit is allowed, but not for your personal home unless a

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24:53

Easy Accounting for cleaning business owners

Confessions of a Cleaning Business Owner ·

2024/06/26

Are you ready to simplify your accounting and take control of your finances? Our latest podcast episode is tailor-made for you.In this episode, Louise and Diane break down the essentials of accounting for cleaning business owners. Diane shares her experience of presenting on this topic, navigating the challenges of making complex accounting concepts easy to grasp. Key takeaways include: Understanding crucial accounting terms: assets, liabilities, equity, revenue, and expenses. The importance of

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28:58

What makes a successful cleaning business owner and...

Confessions of a Cleaning Business Owner ·

2024/06/19

In this episode, Louise and Diane throw random questions at each other, giving unexpected answers and plenty of fun along the way.It mostly stays on track with the cleaning industry, but it is an easy-to-listen-to, light-hearted episode that will get you thinking about how you would answer some of these questions. we find out more as Diane quits the business starting competition while Louise chooses to throw her phone away during her perfect day.

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23:41

Do cleaners charge too much??

Confessions of a Cleaning Business Owner ·

2024/06/12

In this episode, we cover some of the common accusations thrown at cleaners that often make them feel guilty about their rates. We dispel the myth that cleaners earn more than nurses and take advantage of vulnerable people by charging too much. If you are a cleaner some of this may rile you up but will give you a better understanding to answer people if you are accused of greed at any point. #cleaning #costofcleaner #cleaningcost

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23:29

HMRC investigation

Confessions of a Cleaning Business Owner ·

2024/06/05

Most business owners have nightmares about an HMRC investigation, but it doesn’t have to be.Diane talks about her recent experience as the subject of an HMRC investigation, what happened, what they wanted to know, and how she responded to it. Ultimately, she used all the DCBN documents and processes and could be confident that she was doing the correct thing, but that didn’t stop much terror along the way.

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47:01

The perfect cleaning kit

Confessions of a Cleaning Business Owner ·

2024/05/29

What's in your cleaning kit? 🧹🧽Achieving the perfect balance of having all the right equipment without carrying too much can be tricky. In our latest podcast, Louise and Diane share their conclusions and discuss the specific pros and cons of each product they use. This episode is a must-listen for anyone starting out or looking to streamline and improve their cleaning kits! #CleaningTips #Podcast #CleaningKit #HomeCleaning

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23:09

Getting your business found on Google by future...

Confessions of a Cleaning Business Owner ·

2024/05/22

Episode Title: "Spotless Success: Mastering Google for Cleaning Businesses"Synopsis: In this week's enlightening episode of "Confessions of a Cleaning Business Owner," hosts Louise and Diane embark on a journey through the digital landscape, delving deep into the indispensable realm of Google for cleaning entrepreneurs. They unravel the intricate web of online visibility, emphasizing the pivotal role Google plays in drawing in clientele actively seeking cleaning services. Key Discussion

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19:33

ChatGPT in the domestic cleaning industry

Confessions of a Cleaning Business Owner ·

2024/05/15

Description: Hey there, curious minds! Get ready for an awesome adventure into the world of ChatGPT with Louise and Diane on this special episode of "Confessions of a Cleaning Business Owner." ChatGPT might sound like something from a sci-fi movie, but it's a super cool tool making a big splash in the world of cleaning business marketing. Exciting Highlights: ChatGPT's Marvelous Makeover: Join Louise and Diane as they take you on a journey through the evolution of ChatGPT. From its humble

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173 results

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