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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

10:21

Generate More Traffic to Your Document with Kathyana...

Knowledgebase Ninjas ·

2022/05/10

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, and tips on generating organic traffic to your document.

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17:20

Mastering Open Source Technical Documentation with...

Knowledgebase Ninjas ·

2022/04/26

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of the open-source documentation process, and the biggest challenges in a technical writer's career.

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15:15

Leveraging Automation to Create Structural and...

Knowledgebase Ninjas ·

2022/04/12

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer.

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17:36

Developing More Useful Technical Document with...

Knowledgebase Ninjas ·

2022/03/29

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful content and perfect content, and tips on creating a more collaborative documentation process

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22:08

Understanding Continuous Integration Approach for...

Knowledgebase Ninjas ·

2022/03/15

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the innovations in documentation tracking during the past decade.

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13:58

Qualities and Requirements to Become a Lead Technical...

Knowledgebase Ninjas ·

2022/03/01

In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and requirements to become a lead technical writer.

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18:28

Innovation and Multi-Dimension in Technical...

Knowledgebase Ninjas ·

2022/02/15

In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to produce the user-friendly technical content

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23:51

Five Steps Formula for Effective Documentation with...

Knowledgebase Ninjas ·

2022/02/01

In this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentation, and tips for emerging technical writers.

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21:50

The Fundamentals of Producing High-Quality Technical...

Knowledgebase Ninjas ·

2022/01/18

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-quality content, and the future of technical documentation.

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21:23

Documentation Planning and Organized Execution with...

Knowledgebase Ninjas ·

2022/01/04

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your career path, and tips on documentation planning and organized execution.

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28:11

Traits of a Technical Documentation Manager with Kat...

Knowledgebase Ninjas ·

2021/12/21

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a technical documentation manager, and tips for companies transitioning towards technical documentation.

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29:25

Create High-Quality Technical Content with a...

Knowledgebase Ninjas ·

2021/12/07

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-technical background, and the importance of interdepartmental communication.

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32:28

Broadening Your Skill Set as a Technical Writer with...

Knowledgebase Ninjas ·

2021/11/23

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, and the key factors of documentation’s success.

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23:33

Significance of Inter-Team Communication for...

Knowledgebase Ninjas ·

2021/11/09

In this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inter-team communication for producing high-quality documentation, and her documentation lifecycle.

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25:02

The Role of Artificial Intelligence (AI) in...

Knowledgebase Ninjas ·

2021/10/26

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step technical writing process, and the software and techniques for improving organic traffic.

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30:31

Technical Documentation Auditing with Louise MacBean,...

Knowledgebase Ninjas ·

2021/10/12

In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create easy to understand technical guides.

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21:32

Managing Documentation Workflows with Matthew...

Knowledgebase Ninjas ·

2021/09/29

In this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation workflow, and tips on creating effective documentation.

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16:58

How to Manage Internal Communication and Engage with...

Knowledgebase Ninjas ·

2021/09/15

In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging with the customers, and tips on managing documentation workflow.

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27:17

Software VS Hardware Technical Documentation with...

Knowledgebase Ninjas ·

2021/09/01

In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's content success, and how to manage document workflows.

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37:10

Fundamentals of Creating High-Quality Documentation...

Knowledgebase Ninjas ·

2021/08/18

In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writing, and how customer engagement can derive the innovative solution.

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150 results

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