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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

19:21

A discussion about customer success

ServiceNow Podcasts ·

2024/06/12

Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. See omnystudio.com/listener for privacy information.

en-US

30:03

Career Conversation with Aylee Andersen

ServiceNow Podcasts ·

2024/06/12

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as ServicNow MVP 13:11 Knowledge 24 experience 16:58 Aylee's ServiceNow "comfort zone" 18:20 Career pivot 21:24 Future plans 21:54 Career highlight 23:50

en-US

17:30

ServiceNow Federal Forum 2024: Trust & Simplicity -...

ServiceNow Podcasts ·

2024/06/07

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe,

en-US

19:01

AIOps Continual Improvement

ServiceNow Podcasts ·

2024/06/06

Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here.See omnystudio.com/listener for privacy information.

en-US

21:00

Collaborative Work Management - with Doug Page and...

ServiceNow Podcasts ·

2024/06/05

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable features. Irene and Doug explain specific features like customizable columns, automations, and collaborative documents. They also provide insights into

en-US

7:44

Bringing Your Value Together

ServiceNow Podcasts ·

2024/05/29

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization.Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management.See omnystudio.com/listener for privacy information.

en-US

13:37

Episode Ten: Smart CT - keeping innovation flowing...

ServiceNow Podcasts ·

2024/05/29

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry.In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has redefined the concept of digital transformation. From setting KPIs for continuous improvement to celebrating employee-driven enhancements, tune in for

en-US

28:32

Creator Studio with Chris Haas

ServiceNow Podcasts ·

2024/05/29

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Studio 15:26 Best practices 17:34 Files created by Creator Studio 20:07 Compatibility with other studios 24:01 Takeaways 26:11 Outro Links Docs: Creator

en-US

33:19

ServiceNow Federal Forum 2024: Building a Resilient...

ServiceNow Podcasts ·

2024/05/24

Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured Speakers: • Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow• Bob Cunningham, Executive Director for Enterprise Command

en-US

32:06

Controlled Friction and AI - wtih Di Le and Hayley...

ServiceNow Podcasts ·

2024/05/22

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into the role of corporations in improving AI, the need for realistic user expectations, and the significance of involving UX teams early in the development

en-US

6:54

Value Stream: It's All About the Process

ServiceNow Podcasts ·

2024/05/21

Join Fred Champlain and Andy Jordan as they dive into how organizations can actually implement business focused value streams.While talking value stream may come naturally for most leaders, walking the walk is often harder, as reimagining your business is no small feat. You must asses your organization and find where there opportunities for improvement, sort out business processes, and many other steps. Often through this process you may find organizational friction or conflict of ownership Listen

en-US

30:22

Building a better together approach to ERP modernization

ServiceNow Podcasts ·

2024/05/17

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Richard Motteram, Chief Digital Officer at Eviden, about ERP modernization. Richard discusses integrating modern SaaS platforms like ServiceNow with legacy ERP systems, highlighting the urgency due to SAP's 2027 S/4HANA migration mandate. He shares a case study on automating a payment remittance process using ServiceNow, resulting in significant time and cost savings. Richard emphasizes AI's role and

en-US

24:55

Overcoming roadblocks and rethinking opportunities in...

ServiceNow Podcasts ·

2024/05/17

In this episode of the Innovation Today Podcast, Spencer Bemiller from ServiceNow interviews Abhi Joshi, Senior VP at NTT Data Services, about ERP modernization. Abhi discusses challenges with transitioning to SAP's S/4HANA, such as high costs and project timelines. He emphasizes using technologies like ServiceNow to streamline processes and enhance automation, sharing a case study from the medical devices sector. Abhi envisions enterprise-wide automation leveraging advanced technologies for digital

en-US

23:24

Leverage small wins to drive big gains in ERP...

ServiceNow Podcasts ·

2024/05/17

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Girish Srinivasan, Partner at Deloitte, about ERP modernization. Girish emphasizes the need for businesses to migrate from on-premises ERP systems to cloud-based solutions like SAP S/4HANA. He discusses how combining ERP with platforms like ServiceNow can streamline workflows, save time, and enhance efficiency. Girish also highlights the role of AI in automating tasks and encourages starting with small

en-US

37:57

ServiceNow Federal Forum 2024: ServiceNow Keynote

ServiceNow Podcasts ·

2024/05/17

Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force. Featured

en-US

6:24

How is Value Delivered?

ServiceNow Podcasts ·

2024/05/16

Join Fred Champlain and Andy Jordan as they break down the misconceptions and provide light around value stream management. Many people think value stream starts and ends with development, but what about the more important aspects: the business architecture value stream. At the end of the day businesses whether they are product or service focused run along value streams. By going through the discovery process, value stream management optimization brings clarity to the broader organization. Listen

en-US

21:52

Getting ready for the AIOps project

ServiceNow Podcasts ·

2024/05/16

In this episode, we discuss how to get started on your AIOps journey. Learn from Alexander and Akif as they share the tips and tricks to build an AIOps team, get sponsorship, and start your first use cases. Grab this ebook to learn more. https://www.servicenow.com/lpebk/deliver-digital-services-predictive-aiops.htmlSee omnystudio.com/listener for privacy information.

en-US

52:42

CreatorCon 2024 Recap with Chuck and Lauren

ServiceNow Podcasts ·

2024/05/15

Knowledge 24 is in the books. This episode is just Lauren and me reflecting on some of our favorite memories while they're still fresh. Topics 00:00 Welcome/Intro 02:27 Writing a lab 09:31 Putting together keynote 18:47 The new developer theme 22:36 Hackathon 24:23 MVPs 27:27 The Japan closing session 31:58 Pranav's contributions 33:45 Closing party 35:21 Dev Advocate Photo Op 37:53 Taking a look at 42:34 Call to action 48:45 Outro Links This episode's blog link Check out the other ServiceNow

en-US

19:16

Cloud Cost Management with Abhi Roy - TechBytes

ServiceNow Podcasts ·

2024/05/08

Abhi Roy, Sr. Outbound Product Manager at ServiceNow, discusses Cloud Cost Management, its importance, challenges faced by companies, and how ServiceNow's cloud cost management product addresses these challenges. He also highlights the integration of cloud cost management into company operations and the future developments of the product. Guest - Abhi Roy, Sr. Outbound Product Manager at ServiceNowHost - Steve MillerEpisode Producer - Chris Price For more information head over to our documentation

en-US

12:48

Episode Nine: Mitie - turning operational efficiency...

ServiceNow Podcasts ·

2024/04/25

Mitie is one of the UK’s leading facilities management and strategic outsourcing firms, delivering services anywhere from schools, to hospitals, transport hubs and commercial spaces. But as these environments — and the people in them — constantly change, Mitie needs to stay one step ahead. That’s why, in this episode, we speak to Anindya Biswas, Chief Product Officer at Mitie, to find out how the business is using technologies like AI to soup up operational efficiency — and, ultimately, provide

en-US

158 results

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