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PODCAST

Building Great Experiences

This is the Building Great Experiences podcast, a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Drew Burdick is the host and Managing Partner at StealthX, a consultancy focused on designing, building & delivering great customer experiences. Drew has worked with organizations of all sizes for over 15 years to enhance their CX and design solutions that drive business results. Learn more at stealthx.co

business

All Episodes

00:38:56

The rise of AI-forward engineering

Building Great Experiences ·

2025/11/05

In this episodeDrew sits down with Justin O’Connor, AI leader at KPMG Advisory and founder of InfraCodebase, an AI-native platform reimagining developer experience and cloud delivery. From automating his first enterprise workflow out of pure frustration to now shaping agent strategy for one of the world’s largest consultancies, Justin’s career has been a masterclass in momentum, experimentation, and enabling people to work smarter with AI.Together, Drew and Justin explore what makes a “10x

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00:29:15

People don't want your app, they want results.

Building Great Experiences ·

2025/10/24

We’re kicking off a new Fireside Chat series. These are shorter, behind-the-scenes episodes where Drew shares how StealthX thinks about the shifts shaping the next era of experience and growth. Each one blends perspective with practice, featuring quick takes, demos, and tools operators can use right away.Drew starts with the latest from OpenAI’s Dev Day, the new Apps SDK and Agent Builder, and what those signals mean for how products and experiences will be built in the near future. From an

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00:52:00

How AI Rewrites the Role of UX

Building Great Experiences ·

2025/09/17

In this episode, Drew sits down with Mike Adams, Executive Director of Design at JPMorgan Chase. Mike brings nearly two decades of experience leading design inside one of the most complex, highly regulated industries and he’s now wrestling with how AI will reshape design, research, and the enterprise itself.From his roots in graphic design and animation to his superpower of uniting people to solve big problems, Mike offers a candid take on the risks, opportunities, and the “original moments”

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00:44:32

A Design Playbook for Legacy Orgs in the AI Era

Building Great Experiences ·

2025/09/11

Welcome back. In this episode, Drew sits down with Christina Goldschmidt, VP of Product Design at Warner Music Group and adjunct professor at NYU. Christina traces a 25-year path from early web design at Discovery Channel to leadership roles at AmEx, Morgan Stanley, Accenture, Etsy, and now Warner where she’s helping legacy organizations navigate the AI wave by blending anthropology, business, and design.They dig into the parallels between mobile and AI, how to cut through the hype, and what it

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00:31:33

How Empathy Creates Unbreakable Customer Trust

Building Great Experiences ·

2025/09/03

Welcome back to the latest episode of season 2. In this episode, Drew sits down with Zach Spring, Founder & CEO of YourEkko, a startup born from Zach’s personal journey through cancer, loss, and resilience. Zach shares his powerful story of survival and how it led him to create a platform that helps people support loved ones through grief with scheduled messages, financial gifts, and meaningful gestures.Together, Drew and Zach explore why grief and end-of-life experiences are often overlooked in

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00:41:39

AI Isn’t Enough: Why Brand & Experience Still Win

Building Great Experiences ·

2025/08/27

Welcome back to Building Great Experiences Season 2.In this episode, Drew sits down with Juan Garzón, Managing Director of Innovate Charlotte and a longtime startup ecosystem builder. Juan shares his winding entrepreneurial journey, from founding a mortgage marketplace during the early 2000s, to brand strategy in the corporate world, to becoming one of the most trusted connectors for founders in the Carolinas.Together, Drew and Juan unpack the new startup playbook in the age of AI and what they’ve

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00:35:40

100x Engineers: How AI Agents Will Supercharge App...

Building Great Experiences ·

2025/08/22

Welcome back to Building Great Experiences Season 2! This season, we’re diving deep into the future of AI, design, and human-centered experiences.Episode Details:In this season opener, Drew sits down with Charles DeAndre, Managing Partner at Pattern 50 and fractional CTO for some of Charlotte’s fastest-growing startups. Charles shares his journey from gaming-obsessed kid to fintech leader to startup co-founder, and how those experiences shaped his perspective on building products that truly

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01:03:33

In a World of AI, Be Irreplaceably Human - Interview...

Building Great Experiences ·

2025/05/19

Overview:Welcome to the *Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick⁠⁠⁠⁠, a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.In this episode, Drew interviews Joel Puthoff, Founder & CEO of Linxy. They explore the critical role of authentic human connection in customer experience and how businesses

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01:02:32

Trust is the new growth strategy - Interview w/ Jenn...

Building Great Experiences ·

2025/04/27

OverviewWelcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode DetailsIn this episode, Drew interviews Jenn Grabenstetter, Consulting Director at Slalom. They explore the evolving landscape of marketing, focusing on trends beyond AI,

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00:43:27

The Power of a Handwritten Note - Interview w/ David...

Building Great Experiences ·

2025/04/21

OverviewWelcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode DetailsIn this episode, Drew interviews David Wachs, founder of Handwrytten, a company that automates the process of sending personalized handwritten notes. They discuss the

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00:48:26

Getting people on the same page - Interview w/ Eric...

Building Great Experiences ·

2025/04/01

Overview:Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode Details:In this episode of the Building Great Experiences podcast, Drew sits down with Eric Gorman, Founder of Wily, to unpack why most meetings suck and what to do instead

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00:44:29

Trust-driven design is the future - Interview w/ Adam...

Building Great Experiences ·

2025/03/24

OverviewWelcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode DetailsIn this episode, Drew interviews Adam Iscrupe - Director of Product Design at Boatsetter.They discuss the evolution of customer experience, the impact of AI and

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00:55:23

The Future of User Experience - Interview w/ Andy Vitale

Building Great Experiences ·

2025/03/17

OverviewWelcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode DetailsIn this conversation, Andy Vitale shares his journey through the design industry, discussing the impact of AI on user experience and the evolving role of designers. He

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00:49:11

Design Overpromised, Now What? - Interview w/ Jake...

Building Great Experiences ·

2025/03/10

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode Details:In this episode, Drew interviews Jake Heberlie - Chief Experience Officer at Rentvine. They discuss the future of customer experience and user experience, exploring the evolution

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00:39:58

The next big shift: Full-stack Experience Engineers -...

Building Great Experiences ·

2025/02/27

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode Details:In this episode, Drew interviews fellow StealthXer Wes Dews, Director of Engineering.They discuss the evolving landscape of software engineering and user experience, focusing on

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00:50:37

WTF is an anti-consultant? - Interview w/ Ronnie...

Building Great Experiences ·

2025/02/18

Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode Details:In this episode Drew interviews Ronnie Batista, a leader in user experience design. They discuss Ronnie's journey from consulting to corporate roles, the evolving landscape

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00:52:45

Good Data = Better CX: How to Get It Right -...

Building Great Experiences ·

2025/02/11

Overview:Welcome to theBuilding Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick, a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode Details:In this episode, Drew interviews Michael Vandenstockt, Principal Consultant at Veestockt. They explore how data architecture is the backbone of a great customer

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00:41:20

The best marketing won’t save your trash CX -...

Building Great Experiences ·

2025/02/01

Overview:Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode, Drew interviews Madison Gates, VP of Marketing at Reliable Residential. They discuss the critical intersection of marketing and customer

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00:32:13

Future of CX: Beyond Product, Into Ecosystems -...

Building Great Experiences ·

2025/01/29

Overview: Welcome to the Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode, Drew interviews Skipper Chong Warson, Founder at How This Works Co. They discuss the future of customer experience, emphasizing the importance of

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00:42:09

Stop selling & start connecting with customers -...

Building Great Experiences ·

2025/01/18

Overview:Welcome to Building Great Experiences podcast, with your host ⁠⁠⁠⁠Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX⁠⁠⁠⁠. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode, Drew interviews John Mader the CEO at Working Title Partners. They discuss the intersection of customer experience and marketing, exploring how

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38 results

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