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PODCAST

Credentialing Chronicles

Shannen and Nyleen

"Credentialing Chronicles" is the go-to podcast uncovering the hidden truths and scandals in healthcare credentialing, licensing, and compliance. Hosted by industry experts, we dive into real cases, juicy controversies, and insider knowledge that every persons needs to know! 🎙️🔥

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All Episodes

25:37

Episode 34: For The Love of Good Doctors - When...

Credentialing Chronicles ·

2025/11/25

Send us a text Hosts: Shannen Reyes-Aguayo & Nyleen Flores Forget the bad actors; this episode is a pure shot of appreciation for the human heart of medicine. Shannon and Nyleen pull back the curtain to share truly moving stories of physicians who refuse to let bureaucracy or system failures get in the way of providing life-changing care. This is a tribute to everyone in healthcare who treats the whole human, not just the symptom. 🩺 Beyond the Clipboard: From a spine surgeon who restores

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31:20

Episode 33: Deny, Delay, Defend - The United Health...

Credentialing Chronicles ·

2025/11/18

Send us a text Hosts: Shannen Reyes-Aguayo & Nyleen Flores Is UnitedHealthcare having the worst year in corporate history? 📉 From the tragic assassination of CEO Brian Thompson to a DOJ antitrust investigation and the massive Change Healthcare cyberattack, the spotlight is burning hot. But today, we are looking past the headlines to the systematic business practices sparking public outrage. In this episode, Shannen & Nyleen break down the "Deny, Delay, Defend" strategy—now weaponized

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16:49

Minisode Bonus: Murder Money and Medicare Madness –...

Credentialing Chronicles ·

2025/11/15

Send us a text Hosts: Shannen Reyes-Aguayo & Nyleen Flores 🔥This is a BONUS UPDATE. It’s a full-blown class action. After their CEO's murder, United Healthcare executives allegedly misled their own investors by hiding critical policy changes. When the truth finally hit, the stock dropped 22.4% , wiping out $119 BILLION in a single day. In our bonus short "Murder, Money, and Medicare Madness," we're spilling the tea on the corporate chaos and what it means for the providers on the g...

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53:38

Episode 32: When the System Looks Away — Doctors,...

Credentialing Chronicles ·

2025/11/11

Send us a text Guest: Emily Brinkman, Esq. – Healthcare Attorney Hosts: Shannen Reyes-Aguayo & Nyleen Flores What happens when the system built to protect patients… looks the other way? In this episode of Credentialing Chronicles, Shannen and Nyleen sit down with powerhouse healthcare attorney Emily Brinkman to dissect how dangerous doctors slip through the cracks — and why the people who could stop them, often don’t. From sealed investigations and “no comment” statements to hospitals ...

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45:20

Pretty Hurts: Beauty Betrayal and Bloodlines

Credentialing Chronicles ·

2025/11/04

Send us a text Malpractice. Disfigurement... A surgeon's dead wife. A state of emergency. This week on Credentialing Chronicles, Shannen & Nyleen investigate the horrifying case of Dr. Ben Brown, a Florida plastic surgeon whose practice was declared an "immediate, serious danger to the public." From a patient's post-surgical wound resembling a "ribeye laying on my stomach" to a "total collapse of judgment" that left his own 33-year-old wife dead after procedures in his clinic, this isn't ...

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5:12

Current Event Minisode Bonus: Adult Protective...

Credentialing Chronicles ·

2025/11/03

Send us a text When nursing home residents die after being left in filth and pain, 18 staff members end up charged—felony neglect, falsified records, obstruction, and more. The Attorney General calls it elder abuse; the facility calls it a misunderstanding. Now, with charges “nolle prossed for now,” the case isn’t closed—it’s just waiting to explode. Credentialing Chronicles brings you this bonus minisode: the red flags, the records, and the real fallout when care collapses and compliance fai...

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25:36

Episode 30 : Paid to Prescribe?

Credentialing Chronicles ·

2025/10/28

Send us a text Paid to Prescribe? Following the Sunshine Money: The $13.18 Billion Transparency Act THE RECEIPTS ARE PUBLIC! Every year, billions of dollars flow from pharmaceutical and medical device companies to doctors. Is your physician one of them? Shannen and Nyleen crack open and expose the massive, $13.18 BILLION network of financial ties that are now public record. Prompted by a shocking personal story, the hosts guide you through the CMS Open Payments data (openpay...

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26:56

Episode 29 : Medicaid Manipulators

Credentialing Chronicles ·

2025/10/21

Send us a text Fraud. Defendants... Shell companies. Federal crackdown. This week on Credentialing Chronicles, Shannen & Nyleen go full investigative mode on the largest healthcare fraud takedown in U.S. history — Operation Gold Rush. From catheters moved like burgers on a grill to braces billed for amputees, we’re exposing how Medicaid fraud has evolved into an industrialized business model. This isn’t fringe crime — it’s organized, automated, and devastating to the patients Medicai...

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28:41

Episode 28: FBI Knocks, Board Snoozes

Credentialing Chronicles ·

2025/10/14

Send us a text When the FBI comes knocking… and the Board of Medicine hits snooze. This week, Shannen and Nyleen dive into a gut-wrenching case out of Michigan that left them both sick to their stomachs. A family medicine doctor—trusted to care for entire families—was arrested in an FBI sting operation after allegedly trying to arrange a sexual encounter involving a child. 🚨 The twist? The sting started in June 2025, the arrest happened in September, and yet—the doctor’s medical license

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3:29

NAMSS Tea Spillin' Session: Kristin from Texas!

Credentialing Chronicles ·

2025/10/13

Send us a text Everything’s bigger in Texas — including the credentialing drama! ☕ Grab your coffee—or sweet tea if you’re feelin’ southern—and get ready for a Texas-sized laugh with a side of truth. #CredentialingChronicles #TeaSpillinMSPs #TexasEdition #MedicalStaffProfessionals Support the show Resources Mentioned: Verify your Nurses' Credentials: https://www.nursys.com/ 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here:

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4:27

NAMSS Tea Spillin' Session : Jessica from Georgia!

Credentialing Chronicles ·

2025/10/13

Send us a text In this quick 5-minute sip, our MSP from sweet Georgia pours a little southern-style tea about what really goes down behind the scenes in credentialing. From lost paperwork to last-minute provider meltdowns—nothing’s off the record (except, of course, the actual records 😉). Grab your sweet tea, sit back, and get ready for a dose of MSP reality—Georgia edition. #CredentialingChronicles #TeaSpillinMSPs #GeorgiaMSP #MedicalStaffProfessionals Support the show Resources Mentioned:

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5:03

NAMSS Tea Spillin' Session: Jodi from North Dakota

Credentialing Chronicles ·

2025/10/06

Send us a text North Dakota is in the house spillin' some tea with the ladies! Listen in to see what being an MSP is like in this beautiful state. Support the show Resources Mentioned: Verify your Nurses' Credentials: https://www.nursys.com/ 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally exclu...

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5:55

NAMSS Tea Spillin' Session : Yesenia and the...

Credentialing Chronicles ·

2025/10/06

Send us a text When a doctor asks you to find something he lost in the overnight resting room… you already know it’s about to get messy. 😳 In this quick Tea Spillin’ Session, Yesenia dishes the details on what really went down — and let’s just say, MSPs handle a whole lot more than credentialing. From unexpected “discoveries” to keeping your professionalism intact while holding back laughter (and judgment), this story proves MSPs are the real MVPs of hospital chaos. 🩺☕

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3:10

NAMSS Tea Spillin' Session : Erica

Credentialing Chronicles ·

2025/10/06

Send us a text In this 5-minute quick sip, Shannen and Nyleen sit down with Erica for a Tea Spillin’ Session you won’t forget. ☕ What’s the word of the day? “Bricks.” Nope, not the kind you build a house with— Short, sharp, and a little spicy—this one’s pure Credentialing Chronicles gold. 💅 #CredentialingChronicles #TeaSpillinSession #MSPTalk #NAMSS #Bricks Support the show Resources Mentioned: Verify your Nurses' Credentials: https://www.nursys.com/ 🔎 Verify Your Doctor’s Credenti...

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2:15

NAMSS Tea Spillin' Session : Ashley from Idaho!

Credentialing Chronicles ·

2025/10/05

Send us a text Are Email addresses telling?! What's the craziest email address you have seen?! Ashley lets us know on this tea spillin' session! Support the show Resources Mentioned: Verify your Nurses' Credentials: https://www.nursys.com/ 🔎 Verify Your Doctor’s Credentials ✔️ State-Specific Medical Board License Lookup: Find your state’s board here: https://www.fsmb.org/contact-a-state-medical-board/ ✔️ Medicare Exclusions List (LEIE) – Check if your provider is federally exclud...

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3:54

NAMSS Tea Spillin' Session : Ann Klinger, Conference...

Credentialing Chronicles ·

2025/10/05

Send us a text Grab your badges and your mugs—because the MSPs are spilling the JUICIEST tea from NAMSS! From wild conference confessions to “did-they-really-say-that?!” moments, Shannen and Nyleen are serving laughs, lessons, and a whole lotta credentialing realness. On this session: Ann Klinger, Conference Committee Chair for NAMSS. #CredentialingChronicles #NAMSS2025 #SpillinTea #MedicalStaffProfessionals Support the show Resources Mentioned: Verify your Nurses' Credentials: https...

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3:39

NAMSS Tea Spillin' Session : Allison and the famous...

Credentialing Chronicles ·

2025/10/05

Send us a text Ever opened a credentialing file and had to close it right back because of the doctor’s headshot? 😅 In this Tea Spillin’ Session, Allison joins Shannen and Nyleen to laugh (and cringe) through the unforgettable world of “professional” headshots — from glamour shots gone wrong to selfies that should’ve stayed in the camera roll. 📸 Because sometimes, before the verification even starts, the photo says everything. MSPs, you know the struggle! #CredentialingChronicles #MSPTea

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4:45

NAMSS Tea Spillin' Session : Debbie Kesselring -...

Credentialing Chronicles ·

2025/10/05

Send us a text Grab your badges and your mugs—because the MSPs are spilling the JUICIEST tea from NAMSS! From wild conference confessions to “did-they-really-say-that?!” moments, Shannen and Nyleen are serving laughs, lessons, and a whole lotta credentialing realness. This time we welcome our lovely Debbie Kesselring from Alaska! We truly are covering all 50 states! #CredentialingChronicles #NAMSS2025 #SpillinTea #MedicalStaffProfessionals Support the show Resources Mentioned: Ve...

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6:38

NAMSS Tea Spillin' Session : Anonymous 1 & Anonymous 2

Credentialing Chronicles ·

2025/10/04

Send us a text 👀 They showed up. They sat down. They spilled. Anonymous 1 & 2 didn’t hold back at the Credentialing Chronicles tent—and why should they? MSPs rarely get a safe space. Leadership says “just get it done.” Providers forget to sign their apps. Payers take months to respond. And when it all collapses? Guess who takes the blame. That’s why Credentialing Chronicles exists. We give MSPs the mic. We expose the mess. And we remind everyone watching that behind every cred...

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12:58

NAMSS Tea Spillin' Session : Divya Shroff, MD, FHM -...

Credentialing Chronicles ·

2025/10/02

Send us a text Shannen & Nyleen pour a quick sip with Divya Shroff, MD, FHM, as she spills the tea on what really happens when quality, the MSO, and the CMO collide. 🍵 Dr. Shroff dives into how the Medical Staff Office is the backbone of quality reporting, why the CMO’s relationship with MSO leaders can make or break culture, and what happens when communication breaks down at the top. Spoiler: it’s not just paperwork—it’s patient outcomes, boardroom credibility, and frontline trust ...

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