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PODCAST

Veterinary Viewfinder Podcast

Dr. Ernie Ward & Beckie Mossor, RVT

Weekly podcast dedicated to "tackling the toughest topics in veterinary medicine." Hosted by veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor. Candid, irreverent, provocative, educational, and occasionally funny conversations about issues that impact the veterinary profession. Non-stop since 2016.

kids & family pets & animals

All Episodes

0:34:36

When Mistakes Happen in Vet Med: How Great Teams...

Veterinary Viewfinder Podcast ·

2025/11/19

Mistakes happen in veterinary practice, but what defines a great team is how they respond to them. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the toughest and most universal realities in veterinary medicine: what to do when something goes wrong. From small slip-ups to serious medical errors, Ernie and Beckie explore the importance of mindset, communication, and compassion when addressing mistakes. They outline how leaders can create a clinic

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0:42:32

When Home Isn’t Safe: What Every Veterinary...

Veterinary Viewfinder Podcast ·

2025/11/12

This week, Dr. Ernie Ward and Beckie Mossor sit down with Elizabeth Watson and Jane Allen Wilson from the North Carolina Victim Assistance Network for one of the most important conversations in veterinary medicine. Domestic violence affects far more veterinary professionals than most realize, yet it remains one of the least discussed workplace safety issues.Research shows that an estimated 1 in 5 women will experience some form of violence by a partner in their lifetime; chances are, someone

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0:27:52

U.S. Pets Are Being Exposed to Pepper Spray: A...

Veterinary Viewfinder Podcast ·

2025/11/05

This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by Chicago-based journalist and certified animal behavior consultant Steve Dale to discuss a surprising and underreported issue: pets incidentally exposed to pepper spray and tear gas in U.S. cities.While these cases are rare, they present serious challenges for veterinarians and pet owners alike. The hosts and Steve examine how dogs and cats can become unintended victims of crowd-control chemicals,

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0:32:16

Veterinary Transparency Isn’t Terrifying: What the...

Veterinary Viewfinder Podcast ·

2025/10/29

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the U.K. Competition and Markets Authority’s (CMA) 2024 report—a document shaking up global veterinary medicine. The CMA’s findings on pricing, ownership disclosure, and consumer trust have sparked heated debates across the profession.Ernie and Beckie explain how the CMA found clients often don’t know who owns their vet clinic, leading to confusion about costs and care. They discuss the agency’s

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0:29:20

Rethinking the 90-Day Rule: Building Trust, Not...

Veterinary Viewfinder Podcast ·

2025/10/22

What does your clinic call the first 90 days of employment? A probationary period, onboarding, or something else? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, challenge one of the most ingrained (and, according to our hosts, outdated) terms and concepts in veterinary employment: the “90-day probation.”Dr. Ward and Beckie unpack the emotional, legal, and psychological implications of labeling new hires as being “on probation.” They explore how the language

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0:21:44

Celebrating Veterinary Technicians: Purpose,...

Veterinary Viewfinder Podcast ·

2025/10/15

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, celebrate National Veterinary Technician Week and the fifth anniversary of the Veterinary Giving Tree, a grassroots initiative helping veterinary professionals in need. But beyond celebration, this conversation digs into what meaningful recognition really looks like, and how the profession can sustain it.Beckie reflects on the origins of the Giving Tree during COVID and how it’s become a lifeline of

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0:31:04

When Your Clinic Gets Bought: Navigating Culture...

Veterinary Viewfinder Podcast ·

2025/10/08

What really happens when your veterinary clinic is sold? In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the messy realities behind acquisitions, whether by large corporate groups or independent buyers.They explore what practice owners, associates, and staff need to know before the ink dries on a deal. For veterinarians, the shift often means more reporting, formal reviews, and oversight that can feel like a loss of autonomy. For technicians

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0:26:22

October Vet Playbook: WSAVA Takeaways, World Pet...

Veterinary Viewfinder Podcast ·

2025/10/01

October is stacked for veterinary teams. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share a rapid “what to do now” briefing after returning from the annual WSAVA conference in Rio de Janeiro, Brazil. You’ll hear global perspectives on credentialing and utilization of veterinary nurses/technicians, why international collaboration matters, and how organized medicine can accelerate change. Then the focus shifts to World Pet Obesity Week (October 6–12)

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0:27:22

Beyond Annual Reviews: Building a Culture of...

Veterinary Viewfinder Podcast ·

2025/09/24

Performance evaluations are one of the most misunderstood and often dreaded processes in veterinary medicine. Many clinics either skip them entirely or treat them as a once-a-year formality tied closely to raises. This creates stress for team members and fails to deliver meaningful guidance for improvement. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss why traditional performance reviews often fall short and explore practices that can help change

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0:24:12

Should You Fire That Client? The Veterinary Debate...

Veterinary Viewfinder Podcast ·

2025/09/17

Every veterinary team has faced it: a client gets angry, raises their voice, and everyone wonders whether or not we should fire them. In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the most difficult decisions veterinary professionals face: when to dismiss a client and when to repair the relationship. Using a real-life scenario, our hosts explore a situation where a client waited over an hour, understandably became upset, and

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0:30:44

The Veterinary General Practice Shift: Managing the...

Veterinary Viewfinder Podcast ·

2025/09/10

Veterinary general practice is undergoing a dramatic transformation. What used to be a steady stream of wellness check-ups and minor issues has shifted into a relentless wave of sick pets, urgent care needs, and same-day emergencies. Across the country, clinics are feeling the pressure, and many teams are struggling to keep up.In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, break down why this shift is happening and how practices can adapt before

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0:28:02

Feedback, Gossip, or Tattletale? Managing Toxic...

Veterinary Viewfinder Podcast ·

2025/09/03

Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession’s most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding. Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity,

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0:29:21

The September Veterinary Playbook: Suicide...

Veterinary Viewfinder Podcast ·

2025/08/27

September is a busy time for veterinary teams, and this episode provides a practical roadmap. The Veterinary Viewfinder welcomes Catherine Haskins from “The Bridge Club” to spotlight three profession-wide initiatives you can activate now. First up, Suicide Prevention Month: Haskins shares Project Sticker’s “Change That Sticks” micro-donation campaign and StickWithUs.vet, a single hub aggregating mental health resources across veterinary medicine, along with a reminder that 988 is available when a

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0:25:27

Is Veterinary General Practice Dying? Urgent Care...

Veterinary Viewfinder Podcast ·

2025/08/20

Is Veterinary General Practice Dying? On this week’s Veterinary Viewfinder, veterinarian Dr. Ernie Ward and credentialed veterinary technician, Beckie Mossor, MPA, RVT, ask the question many teams are whispering. Routine wellness is slipping while urgent and ER traffic rises. The hosts dig into what is driving the shift: cost sensitivity, weekday access barriers, and changing client expectations after COVID. They explain why prevention must mean more than vaccines and a fecal test, and how to

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0:30:34

Pet Doctor or Pet Owner’s Therapist? Navigating...

Veterinary Viewfinder Podcast ·

2025/08/13

Being a veterinarian is about caring for animals… right? Increasingly, many vets feel their role is shifting toward being a therapist for pet owners, and it’s taking a toll. In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the growing emotional labor demands placed on veterinary professionals.From helping clients navigate grief, guilt, and financial stress, to managing unrealistic expectations fueled by social media, veterinarians are spending more

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0:30:44

"Don’t Do It”? The Danger of Gatekeeping the...

Veterinary Viewfinder Podcast ·

2025/08/06

Too many aspiring veterinary professionals are met with a troubling response: “Don’t do it.” In this episode, Dr. Ernie Ward and Beckie Mossor, RVT, take a hard look at how that knee-jerk negativity, often voiced by those still in the field, may be harming the future of veterinary medicine.With decades of combined experience, Dr. Ward and Beckie reflect on their own paths and push back against the cynicism that’s become all too common in comment sections and break rooms alike. They discuss how

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0:30:53

Regulation Without Representation? Why Credentialed...

Veterinary Viewfinder Podcast ·

2025/07/30

Credentialed veterinary technicians are pillars of modern veterinary care, but in most U.S. states, they’re excluded from the very boards that govern their profession. This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, break down why this lack of representation is not just outdated, it’s dangerous for workforce development, public health, and the long-term sustainability of veterinary medicine.Beckie shares that only 20 U.S. states have even one credentialed

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0:25:53

Who’s Protecting Vet Assistants? The Push for...

Veterinary Viewfinder Podcast ·

2025/07/23

As some states roll out veterinary assistant credentialing programs, a critical question emerges: Who’s actually overseeing these initiatives, what are their future goals, and are they helping or hurting the profession? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the growing movement to credential veterinary assistants without consistent regulatory oversight, clear practice act integration, or protections for the assistants

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0:23:25

You Talk Too Much: What Really Happens When Vet Techs...

Veterinary Viewfinder Podcast ·

2025/07/17

A technician catches a medication error and speaks up, only to be told later, “You talk too much.” In this powerful episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, confront one of the most damaging cultural issues in veterinary medicine: punishing staff for doing the right thing. The conversation goes beyond this single story to tackle the widespread discomfort around giving and receiving feedback in veterinary clinics. What happens when your workplace isn't

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0:24:30

Personal Life, Public Fallout: How Veterinary Clinics...

Veterinary Viewfinder Podcast ·

2025/07/09

What if one of your employees goes viral on TikTok... for all the wrong reasons? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, dive into a modern dilemma facing every veterinary clinic: what happens when an employee’s personal behavior triggers public outrage, and suddenly your phones are blowing up with angry calls? Inspired by a real-world Fourth of July viral incident (yes, involving antipasto salad), Ward and Mossor explore how personal conduct outside of

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465 results

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