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PODCAST

Secret Ops

Every episode of Secret Ops goes behind the scenes with industry experts in operations to learn why and how they do what they do. From data science to people ops, revenue ops, and much more— we unveil the world of business operations, one layer at a time. Secret Ops is hosted by Ariana Cofone, an operations nerd with 10+ years of experience. Throughout her time in the field, including roles as a Chief Operating Officer, VP of Operations, and Creative Technologist, she observed that people knew

business careers

All Episodes

29:21

Innovating Mental Health Care with Clinical...

Secret Ops ·

2025/10/22

On this episode of Secret Ops, we talk with Dr. Hannah Weisman, Clinical Psychologist and healthcare startup operator. We explore how clinical expertise informs operational decisions in mental health startups, tackling challenges like state regulations, ethical tensions, and the implications of AI within clinical psychology.In this episode, we discuss the:Integration of clinical psychology and healthcare operationsChallenges of navigating healthcare regulations and high grow startupsBalancing

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27:16

Finding Fulfillment in Fractional Roles with Jen...

Secret Ops ·

2025/09/24

On this episode of Secret Ops, we talk with Jen Hamilton Fractional Chief Operating Officer and Founder of the Fractional COO Collective. We discuss the rise of fractional executive roles, especially in operations, and the importance of community and mentorship among fractional leaders.In this episode, we discuss the:Jen’s personal journey from CPA to operational leaderThe emerging role of fractional executives in operations.Importance of mentoring and community among fractional

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22:09

From Tedious to Seamless: Revolutionizing CRMs with...

Secret Ops ·

2025/09/03

On this episode of Secret Ops, we talk with Adam Honig CEO of Spiro an AI-powered “Anti-CRM” CRM for manufacturers. Now, Adam has seen the evolution of CRMs first hand over the years and he knows all the heads that come with implementing one. That’s why he and his team are working on removing the manual input bottlenecks by leveraging AI to automate data entry and help overcome user adoption hurdles.In this episode, we discuss the:History of how CRMs became a universally hated tool aImpact of

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30:12

Designing the Future: Where Industrial Meets...

Secret Ops ·

2025/07/02

On this episode of Secret Ops, we talk withTodd Bracher acclaimed Industrial Designer and Founder of Betterlab. Ourconversation explores context-based design, the importance of integrating design early in product development, and Todd’s philosophy of making products intuitive and impactful. We also dive into the mission of Betterlab to bridge scientific innovation and practical application.In this episode, we discuss:The significance of industrial design in shaping everyday lifeA designer’s role as

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31:30

Master the Evolving Craft of Solutions Architecture...

Secret Ops ·

2025/05/21

On this episode of Secret Ops, we talk with John Forbes Scrugham, Principal Solutions Architect at Coda. We chat about the evolving role of a solutions architect, shifting from a solely technical delivery to a more human-centric approach. John breaks down how he navigates the different phases of developing solutions within businesses, sharing stories and tricks that he’s picked up through his journey.In this episode, we discuss:The evolving role of solutions architecture within businessesHow to

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27:58

How to Become a “Strategic Doer” with Alison Stewart

Secret Ops ·

2025/04/30

On this episode of Secret Ops, we talk with Alison Stewart, Co-Founder and COO of Overalls, a life concierge service. Alison shares her journey as a strategic doer—those who both devise and implement strategies. We chat about innovation, prioritization, and everything in between!In this episode, we discuss:Differences in operational approaches between corporate and startup environmentsThe concept of "strategic doers" and how to shift your mindset to be oneHow to prioritize your operational execution

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25:52

From Entrepreneur to Investor to Insider with Maxwell...

Secret Ops ·

2025/04/09

On this episode of Secret Ops, we talk with Maxwell Nee award wining entrepreneur and Chief Revenue Officer at ScoreApp. Maxwell shares his journey from entrepreneur to investor to Chief Revenue Officer, bringing to life the lessons he’s learned along the way. In this episode, we discuss:Transiting from investor to an internal business roleThe importance of alignment among business partnersThe Necessity of self-awareness in business successRole of data in understanding customer needsThe Scorecard

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23:40

Optimizing Operations in Just 90 Days with Erika Giuggio

Secret Ops ·

2025/03/19

On this episode of Secret Ops, we talk with Erika Giuggio, Business Optimization Specialist at Schooley Mitchell. As a specialist in her field, Erika reveals her strategies for helping businesses in industries like construction and utilities, slash expenses and enhance their operations within 90 days. We also discuss her journey of patenting a cosmetic brush system! In this episode, we discuss:What a business optimization specialist actually doesStrategies for reducing business expenses

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27:51

From Traditional Automations to AI-Driven Solutions...

Secret Ops ·

2025/02/26

On this episode of Secret Ops, we talk with Kevin Dean, Founder and CEO of ManoByte. With over two decades of experience, Kevin walks us through how innovative automation solutions not only streamlines workflows and enhances customer experiences, but is a key driver to overall business growth.In this episode, we discuss:The evolution of automation from traditional logic-based systems to AIStructured experimentation when rolling out automationNavigating change management in the automation

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35:20

Reclaiming Your Creative Genius with Joey Cofone

Secret Ops ·

2025/02/05

On the 50th episode of Secret Ops, we talk with Joey Cofone, CEO of Baronfig and author of the bestselling book The Laws of Creativity. This episode is an absolute favorite of mine with my favorite person in the world, so it’s not one to miss. I’ve always believed that operators are creatives. It’s a vital part of our work. Joey takes that thought a step further and believes that everyone possesses innate creativity. The key is in learning how to reignite it, which is what his book is all about.In

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29:15

Pragmatic Sustainability: Ditching Idealism for...

Secret Ops ·

2025/01/15

On this episode of Secret Ops, we talk with sustainability expertJohn Pabon, author, consultant, speaker, and UN advisor. This is truly one episode you don't want to miss.Not only does John break down what sustainability actually encompasses, but he also talks us through practical approaches for individuals and businesses to engage in it.In this episode, we discuss:Definition and dimensions of sustainability, including environmental, social, and governance aspects.The significance of identifying

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02:36

2024 Wrap Up with the 12 Days of Operations

Secret Ops ·

2024/12/18

As we wrap up 2024, I want to give all my gratitude to our wonderful listeners. You make this whole thing worthwhile and I will forever be grateful!Make sure to check out the 12 Days of Operations, which are a bunch of bit-sized tips and tricks to help you become a top operator in business and in life. You can find it on our:NewsletterLinkedInYouTube📧 Email us at shhh@secret-ops.com🤓 Learn more about Ariana Cofone at arianacofone.com

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31:28

How To Get Started as a Fractional Operator with...

Secret Ops ·

2024/11/20

On this episode of Secret Ops, we flip the script where I am the guest and KC Procter, Marketing Operator extraordinaire, interviews me on the basics of becoming a fractional operator!We dive into how to get started in fractional operations, what to look for in clients, tips on structuring your workload, how to navigate tricky conversation and much more!In this episode, we discuss:Understanding the fractional operations modelHow to acquire clients and get better at pitching yourselfRecognizing a

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26:35

The Art of Financial Storytelling in Business with...

Secret Ops ·

2024/11/06

On this episode of Secret Ops, we talk with Tim Bynum Founder of Anchor Financial Services and Chief Financial Officer. This conversation explores the vital link between financial operations and business strategy to drive growth and clarity in decision-making. We also discuss strategies on how to develop financial literacy for small business owners, with some great tips on how to get started!In this episode, we discuss:The relationship between financial operations and overall business strategy.The

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28:43

Hello Generalist: Redefining Work for Modern...

Secret Ops ·

2024/10/23

On this episode of Secret Ops, we talk with Shaina Anderson Founder of Hello Generalist. The episode delves into what exactly a generalist is, the unique challenges generalists navigate, and how this motivated Shaina to found Hello Generalist, a platform connecting experienced operators with businesses that need their magic.In this episode, we discuss:Transitioning from food startups to tech and operations rolesChallenges faced by operators, including imposter syndromeImportance of recognizing and

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34:52

Burnout to Breakthrough: Transforming Leadership...

Secret Ops ·

2024/10/09

On this episode of Secret Ops, we talk with Allie Stark, Co-Founder of Noria the learning and development platform for a new era of living and leading. With over 15 years in the health and wellness space, Allie brings to life why we are all feeling so burnt out and what the heck we can do about it. In this episode, we discuss:The collective feeling of burnout and confusion in our workThe impact of systemic changes in the business landscapeAligning personal values with organizational principlesHow to

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30:55

From Cave Paintings to AI: The Evolution of Slides...

Secret Ops ·

2024/09/25

On this episode of Secret Ops, we talk with Morten Bruun, Co-Founder and CEO of Flash Docs, a company that uses AI to create data-driven slide decks and visuals. Morten shares how wrangling slide decks, while at Google and McKinsey, led him to develop Flash Docs to streamline the slide creation process. We chat through the transformative potential of AI, the importance of networking, and navigating global business environments as an operator.In this episode, we discuss:The evolution of slide decks

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22:53

How Generative AI is Enhancing the Creative Process...

Secret Ops ·

2024/09/11

On this episode of Secret Ops, we talk with Hikari Senju, CEO of Omneky, a platform that scales sales with data driven creative using generative AI. Hikari breaks down the transformative role of generative AI in advertising, highlighting its potential and ability to enhance marketing strategies. Also, we talk about his journey from fencing to entrepreneurship, detailing his experiences in edtech, advertising, and much more. In this episode, we discuss:The intersection of advertising and generative

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32:24

From Silos to Synergy: Transforming Product and Data...

Secret Ops ·

2024/08/28

On this episode of Secret Ops, we talk with Antonia Landi and Joy Chatterjee, Co-Founders of One Camp, whose aim is to bridge the gap between Product & Data Teams by giving both groups the tools and knowledge to do their best work. Antonia and Joy bring to life their own experiences connecting these two specializations together, giving advice on how to improve communication and teamwork while doing it. But that’s not all!In this episode, we discuss:Challenges faced in aligning product and data

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27:56

From Engineer to Empathetic Leader: The Role of the...

Secret Ops ·

2024/08/14

On this episode of Secret Ops, host Ariana Cofone talks to Tom Wilshere, the Chief Technology Officer at Florence, where he heads up the product, engineering and data teams building and scaling products revolutionising staffing for over one million professionals in the healthcare sector around the world.In this episode, we discuss:The role and responsibilities of a Chief Technology OfficerTechnology challenges faced in the healthcare sectorImportance of collaboration between ops and tech teamsUse of

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63 results

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