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PODCAST

The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.comJeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later

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All Episodes

00:41:12

Building a Restaurant Brand People Love: Lessons from...

The Restaurant Technology Guys Podcast brought to you... ·

2026/08/24

The Restaurant Technology Guys podcast features Luke Christian and Jake Philpotts,, the founder and vice president of development at Surcheros, a fast-casual Tex-Mex restaurant chain. They discuss the unique founding story, the passion for people, site selection, off-prem sales, and the franchisee experience.TakeawaysPassion for people drives the success of Surcheros.Site selection and off-prem sales are critical for the growth of the brand.Franchisees are attracted to the authenticity and

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00:31:12

Big Biscuit

The Restaurant Technology Guys Podcast brought to you... ·

2026/08/17

The CEO of The Big Biscuit, Chad Offerdahl, shares the brand's journey, growth, and menu innovation. He discusses the concept's focus on Southern comfort food, the success of traditional breakfast items, and the balance between technology and hospitality. The brand's regional expansion and franchisee selection criteria are also highlighted.TakeawaysSouthern comfort food is experiencing a resurgence in the marketplace, with a shift towards traditional and reliable breakfast options.The Big Biscuit

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00:31:15

RTI Alissa

The Restaurant Technology Guys Podcast brought to you... ·

2026/08/10

The conversation covers the process of managing used cooking oil in restaurants, the innovative solutions provided by Restaurant Technologies Incorporated (RTI), and the environmental impact of their services. The incoming CEO, Alyssa Partee, discusses the company's closed-loop cooking oil network, its impact on green diesel production, and the importance of proper oil disposal. She also highlights the company's consultative approach to partnerships and the benefits of their automated oil management

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00:37:32

The Surprising Menu Item That Made Farmer Boys Famous

The Restaurant Technology Guys Podcast brought to you... ·

2026/08/03

The conversation covers the introduction of Farmer Boys, the concept of the brand, John's culinary journey, expansion and franchising, the franchisee vetting process, and favorite Farmer Boys menu items. The brand's diverse menu and commitment to quality ingredients are highlighted throughout the discussion.TakeawaysDiverse MenuQuality IngredientsChapters00:00 Introduction to Farmer Boys05:16 The Farmer Boys Concept09:25 John's Culinary Journey22:46 Expansion and Franchising29:53 Franchisee Vetting

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00:10:06

Inventory AI

The Restaurant Technology Guys Podcast brought to you... ·

2026/07/30

The conversation explores the use of AI in forecasting food costs and demand in the restaurant industry. It emphasizes the importance of leveraging data and machine learning models to optimize purchasing, reduce waste, and improve overall restaurant performance.TakeawaysAI can help forecast food costs and demandLeveraging data and machine learning models can optimize purchasing and reduce wasteChapters00:00 AI in Forecasting Food Costs01:25 Building a Smart Prep List03:23 Demand Forecasting and

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00:40:13

The $30,000 Refund Nobody Caught

The Restaurant Technology Guys Podcast brought to you... ·

2026/07/27

The conversation covers a wide range of topics related to the implementation of IoT and AI in the restaurant industry. It explores the impact of security camera audits, the introduction of IoT technology, the automation of mundane tasks, the challenges and solutions in IoT implementation, the paradigm shift in data management, the reliability and security of IoT data, and the future of IoT and AI in restaurants. The discussion also delves into the impact of IoT on network traffic, actionable

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00:42:47

The Future of Sports Streaming for Bars and Restaurants

The Restaurant Technology Guys Podcast brought to you... ·

2026/07/20

00:00 Introduction and episode overview00:30 Jeremy introduces the sponsor and guest00:57 Bryan shares his background and entry into media02:04 What is EverPass and its mission03:54 The importance of live sports in customer experience05:47 Content aggregation and legal considerations08:10 Technology behind EverPass and content control12:00 NFL Sunday Ticket and exclusive rights14:57 Misconceptions about streaming sports legally20:05 Getting started with EverPass and deployment timeline25:02 Driving

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00:44:29

How One Founder Solved Restaurant Staffing Chaos

The Restaurant Technology Guys Podcast brought to you... ·

2026/07/13

00:00 Introduction and Jeremy's opening remarks00:26 Guest introduction: Jake and his background01:18 The chaos of restaurant scheduling and initial solutions02:15 The inspiration behind Shiftwerx and its core features04:09 Gathering staff preferences and creating schedules05:37 In-app currency and shift trading market07:33 Understanding restaurant needs and data integration09:18 Handling staff availability and schedule changes11:10 Staff morale, control, and fairness in scheduling13:02 Tools for

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00:41:59

How Machine Learning Personalizes Guest Experience

The Restaurant Technology Guys Podcast brought to you... ·

2026/07/06

00:00 Introduction to Ryan Volberg and His Journey02:48 The Evolution of Restaurant Technology05:49 The Concept of Daily Pay for Hospitality Workers08:25 Introducing Guestology: A New Approach to Guest Engagement11:05 Understanding Guest Loyalty and Retention14:06 The Mechanics of Guest Recognition and Personalization21:18 Crafting Personalized Guest Experiences23:07 The Power of Machine Learning in Hospitality24:24 Understanding the SAPS Model for Guest Loyalty26:58 The Cost of Loyalty: Status vs

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00:35:18

How Berry AI Uses Computer Vision to Boost Restaurant...

The Restaurant Technology Guys Podcast brought to you... ·

2026/06/29

Chapters00:00 Introduction to Berry AI and Eric Lam02:41 Understanding AI in QSR: The Role of Berry AI04:20 The Importance of Speed of Service in Drive-Throughs07:15 Traditional Methods vs. Computer Vision in QSR13:40 Operational Decisions: When to Pull Cars Forward16:37 Making Data Actionable for Restaurant Operations20:59 Addressing Privacy Concerns with Computer Vision21:35 Recent Success: Berry AI's Major Win22:20 Future Directions for Berry AI and Computer Vision

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00:41:44

The 5 Rules That Transform Grocery Teams and Can...

The Restaurant Technology Guys Podcast brought to you... ·

2026/06/22

00:00 Introduction to Steve Black and His Journey02:48 The Five Rules of Leadership05:43 The Importance of People in Business08:15 Inception of the Five Rules10:57 Rule One: Do Your Job13:42 Rule Two: Be Kind16:32 The Impact of Kindness in Leadership19:34 The Importance of Kindness in Leadership22:03 No Surprises: A Leadership Principle24:23 Eliminating Drama in the Workplace28:45 Protecting the Brand: A Leadership Responsibility33:01 Embedding Leadership Lessons Through Masterclass

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00:42:45

Jeff's Journey from Law School to Acai Empire

The Restaurant Technology Guys Podcast brought to you... ·

2026/06/15

00:00 Introduction to Entrepreneurship and Background03:46 The Birth of Everbowl and Business Philosophy06:24 Understanding Acai and Its Nutritional Value09:16 Everbowl's Unique Concept and Offerings12:00 Community Engagement and Business Model14:36 Targeting the Health-Conscious Consumer17:39 The Future of Everbowl and Market Positioning23:11 Transforming Consumer Behavior in Fast Food26:09 Franchising and Growth Strategies28:38 Real Estate and Location Challenges32:24 Franchisee Expectations and

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00:44:12

The Future of Food Service: 15 Years of IoT Innovation

The Restaurant Technology Guys Podcast brought to you... ·

2026/06/08

00:00 Introduction to Restaurant Technology and Innovations03:00 The Evolution of the Internet of Things in Food Service05:32 Proactive Maintenance and Efficiency in Operations08:17 Data-Driven Decision Making and Overcoming Skepticism11:14 Energy Management and Cost Control in Restaurants21:09 Optimizing HVAC Systems for Energy Efficiency24:34 Refrigeration Management and Energy Savings29:23 The Future of Connected Kitchens33:48 Automation and Robotics in Food Service38:25 Engaging with Open

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00:29:56

The Future of Restaurant Tech: Insights from Chris...

The Restaurant Technology Guys Podcast brought to you... ·

2026/06/01

00:00 Introduction to Chris Hellmann and His Background03:57 Chris's Journey at Coca-Cola11:18 Transition to Restaurant Technologies, Inc. (RTI)15:53 Value Proposition of RTI for Consumers and Operators22:52 Insights and Learnings for Restaurant Operators

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00:37:07

Inside Dog Haus: A Unique Blend of Casual and Fast...

The Restaurant Technology Guys Podcast brought to you... ·

2026/05/25

00:00 Introduction to Dog Haus and Its Vision03:13 The Unique Concept of Dog Haus10:44 Growth Strategy and Unit Economics18:37 International Expansion Plans22:36 Balancing On-Premise and Off-Premise Sales28:57 Attracting the Next Generation of Consumers

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00:27:30

How Teriyaki Madness Manages Franchisee Tech Adoption

The Restaurant Technology Guys Podcast brought to you... ·

2026/05/18

00:00 Introduction to Teriyaki Madness and Aunna Macias02:05 Growth and Expansion of Teriyaki Madness03:45 Philosophy of Technology Adoption in Franchising06:33 Franchisee Feedback and Tech Adoption08:37 Balancing Control and Flexibility in Franchise Operations10:41 Innovation and Limited Time Offers (LTOs)13:27 Managing Tech Projects and Communication15:58 Overview of the Tech Stack at Teriyaki Madness17:44 Digital Menu Boards and Integration Challenges18:45 Improving Data Accuracy and

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00:38:28

How AI Voice is Increasing Restaurant Revenue by 23%

The Restaurant Technology Guys Podcast brought to you... ·

2026/05/11

00:00 Introduction to Loman AI and Its Mission02:07 Christian's Journey in the Restaurant Industry06:24 Understanding Voice Ordering AI09:44 The Evolution of AI in Restaurant Tech12:55 The Benefits of Loman AI for Restaurants15:12 Human Touch and Latency in AI Solutions18:34 The Evolution of AI in Restaurant Ordering24:32 Personalization and Customer Engagement30:28 Challenges and Solutions in Restaurant Communication35:30 Onboarding and Customer Support Excellence

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00:35:54

How Handel’s Maintains Quality Across 150 Flavors

The Restaurant Technology Guys Podcast brought to you... ·

2026/05/04

00:00 Introduction to Handel’s Ice Cream and Its Legacy02:55 Craftsmanship and Freshness in Ice Cream Making05:34 Community Engagement and Customer Experience08:30 Store Formats and Customer Interaction11:25 Flavor Selection and Seasonal Offerings16:51 Flavor Innovation and Local Connection19:23 Ensuring Consistency Across Locations22:34 Encouraging Flavor Exploration30:19 Franchise Expansion Strategy

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00:34:35

Innovative Hub and Spoke Model for Bagel Shops

The Restaurant Technology Guys Podcast brought to you... ·

2026/04/27

00:00 Introduction to Barry's Bagels01:08 The Founding Story of Barry's Bagels03:35 Mark and Jim's Backgrounds05:31 The Unique Offerings of Barry's Bagels09:58 Site Selection and Franchising Strategy14:45 Exporting Company Culture19:23 Franchisee Selection and Support20:27 Innovative Revenue Channels27:04 Engaging with Potential Franchisees

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00:45:04

How Data-Driven Menu Design Transforms Franchise...

The Restaurant Technology Guys Podcast brought to you... ·

2026/04/20

00:00 Introduction to Dinetec and Menu Engineering03:34 Understanding Menu Nerds and Their Importance09:08 The Role of Data in Menu Engineering13:37 Art and Science of Menu Design17:33 Franchise Dynamics and Menu Consistency22:43 The Role of Technology in Restaurant Operations27:36 Leveraging Point of Purchase Materials34:24 The Importance of Physical Menus36:39 AI's Impact on Menu Management41:56 Engaging with Dinetec for Menu Solutions

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363 results

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