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PODCAST

Insurance Untangled

Naren Arulrajah

Are you tired of feeling chained to insurance companies and their restrictive policies? As a dentist, you have the skills and expertise to provide top-notch patient care, but insurance dependence may be holding you back. By reducing your reliance on insurance, you can take control of your practice, increase profitability, and provide the highest quality care without limitations. Join us weekly as we dive into a topic related to insurance negotiations and working with insurance providers. Our expert

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All Episodes

25:21

The Art of PPO Fee Negotiation

Insurance Untangled ·

2026/07/31

Why do so many dental practices accept low PPO reimbursements as if they have no other choice? In this episode of the Insurance Untangled Podcast, host Manjali Kulathunga sits down with Benjamin Tuinei, President of Veritas Dental Resources, to discuss one of the most frustrating and financially important challenges dental practices face today: PPO fee negotiation. Ben explains why PPO fees are not always as fixed as many practice owners believe, and how that mindset can quietly cost practices

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45:10

The Experience that Keeps Them Coming Back

Insurance Untangled ·

2026/07/24

Why do some patients stay loyal to a dental practice for years, while others disappear after just one visit? In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Kelly Fox-Galvagni, Owner of Smile Potential Dental Coaching, to explore how patient experience plays a powerful role in retention, referrals, and long-term practice growth. Kelly shares why creating a great clinical outcome is only one part of the equation. From the first phone call to the final follow-up,

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37:12

Why Only Half Your New Patient Calls Are Actually...

Insurance Untangled ·

2026/07/14

In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Perrin Desportes, founder of Next Level Executive, to break down the math behind real, sustainable revenue growth for dental practices. Perrin shares the simple revenue equation every practice owner should understand: opportunities, conversion rate, and average treatment value. He explains why so many practices focus on just one of these levers instead of improving all three, and how that gap quietly limits growth

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32:08

What financial issues could be hiding inside your...

Insurance Untangled ·

2026/07/09

In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Devon Banks, CEO of DTECH Billing and Claims, to discuss the hidden revenue risks that many dental practices overlook — from aging accounts receivable and unresolved credit balances to Medicaid CRUSH compliance concerns. Devon shares why AR assessments are more than just a billing cleanup task. They are a powerful way to uncover missed revenue, identify workflow gaps, and protect the financial health of the practice

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54:24

Beyond Insurance: The Hidden Habits and Systems That...

Insurance Untangled ·

2026/06/11

Why do some dental practices grow into successful multi-location groups while others struggle to scale beyond a second office? In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Courtney Staiger, CFE, to explore one of the most overlooked threats facing dental practices today: fraud, embezzlement, and financial vulnerabilities hiding in plain sight. Drawing from her experience investigating fraud and helping businesses strengthen internal controls, Courtney shares

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32:11

How Do Successful Dental Groups Run on Data? The...

Insurance Untangled ·

2026/05/28

When a dental practice grows beyond one location, the things that used to live in your head suddenly need systems, dashboards, and clean data behind them. Without that foundation, growth slows, problems hide longer, and decisions get made on instinct instead of insight. In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Vincent Cardillo, founder of Mava Dental Advisors and a 25+ year veteran in scaling dental service organizations. Vincent led one group to #14 on

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14:08

Are Your PPO Fees Costing You Thousands in 2026? How...

Insurance Untangled ·

2026/05/21

In this episode of Insurance Untangled, hosts Ben Tuinei and Tessina Bullock dive into one of the most overlooked revenue opportunities for dental practices: PPO fee negotiations. Many practices assume insurance reimbursements are fixed, but Ben and Tessina explain why that is not always the case. They discuss why practices often avoid negotiations, how to prepare before approaching insurance companies, and what data matters most when evaluating PPO relationships. You'll learn why knowing your

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20:42

Why Doing "More" Isn't the Answer — Doing the Right...

Insurance Untangled ·

2025/12/30

In this episode, Ben Tuinei and Naren Arulrajah uncover why doing more—more ads, more PPOs, more hustle—often leads to burnout and lower profitability. Learn how to identify what's actually holding your practice back, and how to solve the right problems using data, call tracking, and smarter marketing and insurance participation. Real stories, practical tips, and a powerful reminder: less is more when done right.

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21:29

Why Your Schedule Controls You and How to Change That

Insurance Untangled ·

2025/12/23

In this episode, Ben Tuinei and Naren Arulrajah talk about why so many dentists feel stuck with busy but unproductive schedules. They explain how the real problem often starts with ignoring marketing until it's too late—and how depending on insurance just makes things worse. You'll learn how to take control by attracting the right patients, building long-term marketing habits, and setting smart goals. If you're ready to stress less and gain more freedom, this episode will show you where to

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24:50

What Google Really Wants From Your Dental Website in...

Insurance Untangled ·

2025/12/16

In this episode, Ben Tunei and Naren Arulrajah break down what Google truly wants from your dental website in 2026. They explore how Google's AI-first approach is reshaping search, why beautiful websites alone won't cut it, and how E-E-A-T (Experience, Expertise, Authoritativeness, Trust), mobile performance, and helpful, trustworthy content are now essential for ranking. Learn what it takes to stand out online and attract more of the right patients to your practice.

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27:57

The Hidden Dangers of Doing The Wrong Kind of Marketing

Insurance Untangled ·

2025/12/09

In this episode, Ben Tuinei and Naren Arulrajah dive into one of the most overlooked threats facing dental practices today: the long-term damage caused by the wrong kind of marketing. Through relatable stories, including a surprising tale about a broken hard drive, Ben and Naren reveal how DIY marketing, copied tactics, and "doing something just to be busy" can quietly sabotage a practice's growth. From slow websites and poor SEO to discount-driven ads that attract the wrong patients, this episode

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27:16

How to get patients to stay with your dental practice...

Insurance Untangled ·

2025/12/05

What's the secret to keeping patients for life? In this episode, Naren Arulrajah and Ben Tuinei unpack how trust, empathy, and consistency, not gimmicks or discounts, are the real keys to patient loyalty. They dive into how emotional connections, marketing beyond the chair, and strong internal team culture drive long-term retention. Whether you're overwhelmed by insurance or struggling with patient turnover, this episode gives you practical, proven strategies to build lasting relationships and take

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18:04

Fighting the Culture of Insurance Claim Denials in...

Insurance Untangled ·

2025/11/25

In this episode of Insurance Untangled, Ben Tuinei is joined once again by insurance expert Tessina Bullock. Together, they dive into one of the most frustrating issues dental teams face today — the rising culture of insurance claim denials. From scaling and root planing (SRP) denials to unfair bundling of buildups and other procedures, Ben and Tessina break down what's really happening and why so many valid claims are getting rejected. They also share smart ways to appeal denials, how to hold

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25:33

Do Dentists Really Have to Stay Trapped by PPOs?

Insurance Untangled ·

2025/11/18

In this episode of the Insurance Untangled Podcast, Naren Arulrajah and Ben Tuinei dive into one of the biggest challenges in dentistry: the feeling of being trapped by PPOs. They discuss the emotional and financial toll of insurance dependence, why many dentists fear leaving PPO networks, and practical strategies to regain control and profitability. You'll hear real examples, including a dentist who doubled her income while working fewer days, and actionable insights into how SEO, Google reviews,

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20:34

Do You Have a PPO Exit Strategy?

Insurance Untangled ·

2025/11/11

In this powerful episode of the Insurance Untangled Podcast, co-hosts Ben Tuinei and Naren Arulrajah break down what it really means to have a PPO exit strategy. If you're a dentist feeling stuck with shrinking reimbursements and rising administrative work from insurance companies, this episode is for you. Ben and Naren walk through the steps to evaluate which PPO plans are helping or hurting your bottom line and share how marketing can replace low-value patients with ones who value your care and

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12:07

Umbrella network changes today that will impact you...

Insurance Untangled ·

2025/11/04

In this episode of Insurance Untangled, host Ben Tunei breaks down urgent 2025 changes in umbrella networks — also known as leasing or rental networks — and how they impact your PPO contracts, fee schedules, and in-network status. Learn how insurance companies like MetLife, Cigna, and Delta Dental use these networks to lower your reimbursements without notice. Ben shares smart, practical tips to help you protect your income, reduce insurance dependence, and make informed decisions when new network

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23:00

Getting Back to the Basics: Why Foundational...

Insurance Untangled ·

2025/10/28

In this episode of Insurance Untangled, host Ben Tunei sits down with co-host and marketing expert Naren Arulrajah to talk about one thing every dental practice needs: strong marketing basics. They break down what really works in 2025, like how to build a website that turns visitors into real patients, why SEO is a long-term win, and how Google Ads can help when you need patients fast. Naren also explains why dentists shouldn't rely too much on social media for new patients, and instead focus on

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27:10

Spending Time Building Relationships with Patients...

Insurance Untangled ·

2025/10/21

In this episode of the Insurance Untangled Podcast, hosts Naren Arulrajah and Ben Tunei discuss how slowing down and spending more time building real relationships with your patients can help you reduce your dependence on PPOs, increase profitability, and rediscover the joy in dentistry. Learn how patient trust leads to stronger case acceptance, happier teams, and lasting practice growth. Featuring practical insights, personal stories, and proven strategies, this episode is a must-listen for

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30:38

Why Dentists Are Going Out of Network with Dental...

Insurance Untangled ·

2025/10/14

In this episode of Insurance Untangled, hosts Ben Tuinei and Tessina Bullock talk about why more dentists are walking away from insurance networks. They share the top reasons behind this shift — like unfair SRP denials, confusing contract limits, and low reimbursement rates that make it hard for doctors to give the care patients deserve. Ben and Tessina also explain how insurance companies’ policies often go against what’s best for patients and practices. They show why going out of network can give

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27:23

SEO is complicated, but here's why it can work in...

Insurance Untangled ·

2025/10/07

SEO is often seen as complicated and overwhelming, but in this episode, Ben Tuinei and Naren Arulrajah break down why it can be your dental practice’s most powerful tool. Discover why there’s no quick fix in SEO, the key benchmarks every dentist should measure, and how Google’s shift to AI-driven search is changing the game. You’ll also learn practical ways to attract ideal patients, reduce dependence on PPOs, and position your practice for long-term growth.

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143 results

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