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PODCAST

eCom Logistics Podcast

Fulfillment IQ, Ninaad Acharya, Dan Coll

Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today"s competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.

technology

All Episodes

00:31:32

Connected Commerce: How OnX Is Redefining Fulfillment...

eCom Logistics Podcast ·

2025/11/18

What You’ll Learn- Why legacy commerce APIs and EDI no longer suffice in today’s fragmented commerce landscape- How AI and emerging protocols like MCP are accelerating the need for real-time fulfillment integration- The structure, tools, and resources defined by OnX for seamless order management across ecosystems- The nonprofit "business league" legal framework that keeps OnX vendor-agnostic and collaborative- The challenges commerce platforms face with OMS integrations and how OnX aims to reduce

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00:28:57

How to Turn Fulfillment into a Growth Engine: Patrick...

eCom Logistics Podcast ·

2025/10/29

What You’ll Learn:The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/processThe definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillmentWhy tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillmentHow Essendant repositions fulfillment from cost center to growth enabler, leveraging digital

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00:32:35

After De Minimis: Krish Iyer’s Strategy for...

eCom Logistics Podcast ·

2025/09/22

What You’ll LearnHow recent de minimis and tariff changes impact international customer behavior and brand pricing strategyThe evolving complexity of cross-border returns and strategic decisions on return policiesCarrier rate shifts: oversized fees, peak surcharges, dimensional weight changes, and their real cost impactWhy accurate rates and delivery promise engines remain table stakes — and why most still fall shortThe role of AI in improving warehouse operations, HS code auto-classification, and

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00:43:52

How ThredUp Processes 100,000 Items a Day with AI and...

eCom Logistics Podcast ·

2025/09/08

What You’ll LearnWhy sustainability wasn’t the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience.The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics.How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily.The key metrics that balance throughput, speed, and quality in large-scale resale operations.How generative AI and visual search transformed

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00:30:16

Rethinking Supply Chain & Ops at Scale: Lessons from...

eCom Logistics Podcast ·

2025/07/28

What You’ll LearnHow to reverse-engineer the customer journey to simplify complex operational challengesWhy grounding teams in customer empathy unlocks better delivery across multi-site venuesCross-functional collaboration’s role in innovating under tariff pressures and supply chain disruptionsBalancing brand standards with local authenticity in high-scale venue operationsEmbedding real-time two-way feedback channels with frontline teams for continuous improvementCultivating inclusive teams through

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00:33:08

Parcel Tech & Carrier Diversification Demystified:...

eCom Logistics Podcast ·

2025/07/21

What You’ll LearnThe origins of integrated parcel shipping systems and Clippership’s impact (1991)Why traditional carrier APIs limit cost optimization and how Sendflex’s engine solves thisThe critical gap between expected shipping costs and actual carrier invoices (north of 15%)How a multi-carrier strategy is essential for modern fulfillment, especially PO box and regional delivery- The rising complexity of omnichannel distribution and its impact on 3PL operations- Lessons from enterprise

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00:38:35

JuE Wong on How Supply Chain Becomes a CEO’s Growth...

eCom Logistics Podcast ·

2025/06/30

What You’ll Learn:Why supply chain must sit at the strategy table - not behind itHow SKU discipline drives faster growth and cleaner marginsWhat “AI as servant” really means in ops leadershipWhy executional control beats theoretical plans every timeWhat separates founders who scale from those who stallHow to balance autonomy and shared services in multi-brand orgsHow ops becomes the difference between brand hype and brand healthQuotes:[00:07:25] – “Everything is theoretical - until the customer

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00:29:46

How DHL’s Scott Ashbaugh Is Rethinking Logistics,...

eCom Logistics Podcast ·

2025/06/23

What You’ll LearnHow DHL responded to USPS’s $40B modernizationWhy DHL scrapped fixed automation in favor of flexibilityWhat “middle mile” scale looks like in actionWhy giving GMs shadow P&Ls boosted morale and resultsHow DHL realigns pricing and sales incentives to protect GPThe downstream risks of misjudging demand post-COVIDDHL’s mindset shift: from prediction to adaptabilityHighlights[00:00] Who is Scott Ashbaugh?[04:00] USPS reform: pain, logic, and adaptation[07:30] Network design: why DHL

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00:34:01

How Tapestry Builds a Global, Agile, and Sustainable...

eCom Logistics Podcast ·

2025/06/09

What You’ll LearnWhat “agility” actually means in global supply chainsHow Tapestry integrates AI into allocation and planningReal examples of ESG in manufacturing (clean water, solar power)Why craftsmanship can't be rushed—and why that mattersThe role of customer feedback in design and operationsStore vs. DC: how fulfillment strategy adapts for luxuryHow to marry finance discipline with operational innovationHighlights[00:00:00] What is an agile supply chain in 2025?[00:03:59] Leading with a global,

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00:31:23

Fixing the Cold Chain Energy Gap: Ndustrial’s Three...

eCom Logistics Podcast ·

2025/06/02

What You’ll Learn Why energy intensity is a smarter metric than efficiencyHow one site saved $3M by predicting utility peaksWhat most people get wrong about sustainability and profitabilityWhy digital twins fail in logistics—and how to fix themHow real-time WMS and energy data must integrateThe impact of automation on energy and throughputHow to reframe “everything as a unit of energy”Highlights[00:01:34] Jason’s journey from electrician to energy AI founder[00:05:18] How predictive models saved $3M

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00:38:56

Smart Tech Choices in 3PL: Navigating AI & Robotics...

eCom Logistics Podcast ·

2025/05/28

What You’ll Learn:Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems.The real ROI of small automation solutions for 3PLs with low upfront costs.How to evaluate fulfillment tech and avoid costly pilot mistakes.What the Greenfield vs. Brownfield debate means for your automation strategy.Why incremental scaling is the best approach for implementing automation in 3PLs.How AI and robotics are transforming the supply chain and fulfillment operations.Key

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00:35:18

Why Legacy OMS Fails and What Real Orchestration...

eCom Logistics Podcast ·

2025/05/19

What You’ll Learn:Why legacy OMS architectures struggle in modern fulfillmentHow orchestration is different from integration—and why it mattersThe real reason Amazon can keep its delivery promisesWhy EDI still dominates $33T in global trade—and what to do about itWhat composability looks like in warehousing vs. commerceHow AI is shifting the scale-up model for logistics operationsThe strategic gap between system connectivity and execution logictech. Highlights:[00:03:48] – What’s broken in

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00:23:37

Jason Murray on Building Shipium: Lessons from Amazon...

eCom Logistics Podcast ·

2025/03/03

Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operational

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00:38:04

Revolutionizing Last-Mile Logistics: Nicole Mazza on...

eCom Logistics Podcast ·

2025/02/12

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising

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00:19:40

Digital Transformation in Action: How Luminess...

eCom Logistics Podcast ·

2025/01/29

Episode SummaryJoin host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for

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00:22:34

From AI to Cold Chain: Tanzil Uddin on What’s Next...

eCom Logistics Podcast ·

2025/01/22

What You’ll LearnCurating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs.Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches.Lessons from Startups: What established logistics players can learn from agile newcomers.Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability.Highlights[00:01:00] – The year-long planning process behind Manifest Vegas and how

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00:27:33

Scott Marshall on Prologis' Customer-Centric Approach...

eCom Logistics Podcast ·

2025/01/15

What You’ll LearnData-Driven Decisions: How to transform raw data into actionable insights for customer success.Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.Customer-Centric Leadership: Building trust and collaboration through meaningful

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00:16:32

The 3PL Strategy That Turned Misen Around in 45 Days:...

eCom Logistics Podcast ·

2024/12/02

Episode SummaryJoin Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You’ll

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00:42:26

Racing Towards Sustainability: Formula E’s Global...

eCom Logistics Podcast ·

2024/11/25

What You’ll LearnThe Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality.Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events.Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles.Logistical Feats: Behind the scenes of moving 300 tons of equipment across continents sustainably.Breaking Barriers in Motorsport: Formula E’s approach to inclusivity, affordability, and

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00:50:58

3PL Scaling Success: WSI’s Peter Davis on Growth,...

eCom Logistics Podcast ·

2024/11/13

Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture.What You’ll LearnDebt-Free Growth: Expand logistics capacity without taking on debt.People-First Leadership:

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116 results

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