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PODCAST

Travel Agent Chatter | Friday 15

Host Agency Reviews

We’ve got two listening delights for you on this channel, folks! 😲 Season 1 is Travel Agent Chatter (TAC), a spotlight interview of a wide variety of travel advisors that we publish every quarter. Season 2 is our shorter, but more frequent Friday 15 series, where every Friday we answer your travel industry questions for — you guessed it — 15 minutes! Travel Agent Chatter -- a Host Agency Reviews audio series -- inspires you with in-depth interviews featuring successful travel agents. We dig

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All Episodes

24:56

Using Points? New at Booking! Platforms for Booking?

Travel Agent Chatter | Friday 15 ·

2025/10/31

This week for the Friday 15, Shayna co-hosts with Robin and Jennifer of TiqueHQ. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!1. I am just starting out but I had a question about credit card reward points. If a client has points for flights or hotels with a particular credit card. Am I able to book travel for them using their points or a combination of points and money and still receive commission?2. I'm just starting out in the business. I'm about three months

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22:36

(229) Visibility as new advisor? Fear of Marketing?...

Travel Agent Chatter | Friday 15 ·

2025/10/24

This week for the Friday 15, Shayna co-hosts with Kelli Hayes Smith of Wanderlust Campus. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!How to get visibility and to get my first clients to work with me and trust me as a junior travel advisor? - JulieHow do you face your fear about marketing your travel business on social media if you are an introvert? - TracyNew advisor here, just starting out-I’m wondering if it’s possible to be successful in getting leads

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27:15

Supplier network? Where to start? Changing commissions?

Travel Agent Chatter | Friday 15 ·

2025/10/10

This week for the Friday 15, Shayna co-hosts with Sheila Folk of Travel Industry Solutions. We’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!I realise that every Host agency has a different network of suppliers. Even though I understand that I'm not supposed to go out of network if working in their system, if I am able to keep my own name and advertise as my own company, am I allowed to book with different networks of suppliers?I feel a little overwhelmed with so

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20:43

Starting my journey? Questioning my host? Niches?

Travel Agent Chatter | Friday 15 ·

2025/10/03

This week for the Friday 15, Shayna co-hosts with Jenn Lee of Vacation Planners and TPI! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!Hello all! I am at the start of my journey to becoming an independent travel advisor who will join a host agency. What are some of the ways that travel advisors obtain health insurance? I did see that ASTA members have access to their insurance partner but that this varies by state. I'm in Indiana if that helps. Thanks so

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17:10

Host in home state? Social Media? Best Host Agency?

Travel Agent Chatter | Friday 15 ·

2025/09/26

This week for the Friday 15, Shayna co-hosts with Jackie Friedman of Nexion Travel Group! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!When looking for a host agency is it better to find one in your home state? or it doesn’t really matter? - MichelleHello! I'm an aspiring travel advisor and keen to better understand how to tackle social media. I have my own personal Instagram account that I've been using for years to share content from my own travels,

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19:58

Advertising Tours? Software Overwhelm! Accessible...

Travel Agent Chatter | Friday 15 ·

2025/09/19

This week for the Friday 15, Shayna co-hosts with Lori Speers of Levarte Travel! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!When I'm a vendor at festivals a few times a year advertising my travel agency, booth visitors repeatedly ask what tours are available besides the flyers I have on the table that show guided trips of a particular country with prices. I always have to stress to them that I can design a customized trip or a FIT and that we are

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19:57

SOT Licenses? Last-minute travel? Certifications?...

Travel Agent Chatter | Friday 15 ·

2025/09/12

This week for the Friday 15, Shayna co-hosts with Meredith Calloway of Gifted Travel Network! I am in the process of forming an LLC for a travel agency based in California. However, I do not currently have a Seller of Travel (SOT) license. I was wondering if you host agencies allow independent agents (that are members of that host) to operate under their SOT license. - ZackCan a TA niche focus on last-minute travel or should a TA focus on last minute travel? - DianaWhat do you think is the most

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21:54

Commission Timing? Charging Fees? Switching Hosts?

Travel Agent Chatter | Friday 15 ·

2025/09/05

This week for the Friday 15, Shayna co-hosts with Carolyn Orf of KHM Travel! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!I understand some suppliers don't pay the host until after the travel date, but I've found some suppliers pay the month after the sale or after the final payment it's made. I also know some host agencies pay out to their agents weekly, bi-monthly, or monthly. I'm curious to know the industry standard for how soon after receipt of

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20:50

Personal Travel? Accessible Travel? Client and...

Travel Agent Chatter | Friday 15 ·

2025/08/29

This week for the Friday 15, Shayna co-hosts with April Swales of Uniglobe! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST. Join us!I am wondering how it works if I book flights and hotel stays separately for myself? I typically travel for work within Canada and also to San Diego for pleasure to see family. How does commission work for that type of travel?Hi, I just passed my tap certification. I'm interested in helping people with accessible travel .I'm disabled

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20:06

My own brand? Multiple hosts? Choosing the right host?

Travel Agent Chatter | Friday 15 ·

2025/08/22

This week for the Friday 15, Shayna co-hosts with Jennifer Dugan of Dugan’s Travels! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us!I don’t want to go out on my own and get an IATA and all that comes with that. But I also don’t want my host agency’s name on things like the client’s cruise documents, final travel documents, etc. I’m building my own brand that my clients know and trust, so seeing a different travel agency

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24:28

Hosts for cruising? Overwhelmed at the beginning? FAM...

Travel Agent Chatter | Friday 15 ·

2025/08/15

This week for the Friday 15, Shayna co-hosts with April Swales of Uniglobe Travel Center! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us!-What is the best host agency for cruises? - Susan-I recently joined a host agency and I do a ton of research but somehow I feel more lost every day. I feel a little overwhelmed with so much information and access out there that my brain is freezing. I don't know where to start off so I

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23:03

OTA asking for marketing advice! Which HA for low...

Travel Agent Chatter | Friday 15 ·

2025/08/08

This week for the Friday 15, Steph co-hosts with Jenn Lee of Vacation Planners and TPI fame! This week we’ve got a bunch of great questions to discuss this Friday at 12 pm CST, and you know it’s gonna be good. Join us!1. I understand this podcast typically focuses on questions from advisors, but as a global OTA, we’re working to completely revamp our program for travel advisors in the US this year. While we already have several advisors from different host agencies using our services, our goal is to

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17:32

Travel Insurance? Cancel for any reason? New trends?

Travel Agent Chatter | Friday 15 ·

2025/08/01

This week for the Friday 15, Shayna and Steph are thrilled to join forces with the Arch Roamright team. They'll take on a slew of questions about travel insurance this Friday at 12 pm CST, so don't miss this one!Sometimes clients say they’re already covered through their credit card. How do I explain the differences without sounding sales-y?I often get questions about ‘cancel for any reason’ coverage , when is it truly worth recommending, and how do I explain the limitations?Are there any new trends

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01:56:46

He turned a love of D&D into $30k bookings. $35...

Travel Agent Chatter | Friday 15 ·

2025/07/29

****** Transcript, Images + Show Notes: https://har.news/vol33 ******What happens when you combine a Lord of the Rings obsession, a dragon-themed jeep, and a charismatic entrepreneur? You get Rocky Dimico, the owner of Flights and Fables - one of the most uniquely branded travel agencies we've ever featured!Rocky went full-time from day one after a life-changing trip to New Zealand sparked his "aha" moment.But this isn't just another niche story - it's a masterclass in building a brand that people

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29:40

Tech Trends? AI Practical Use? Staying Current?

Travel Agent Chatter | Friday 15 ·

2025/07/25

This week for the Friday 15, Shayna and Steph are thrilled to join forces with Dan Christian, fellow podcaster and host of the excellent Travel Trends podcast. They'll take on a slew of questions about tech and AI this Friday at 12 pm CST, so don't miss this one!There are so many new travel tech tools out there, it can feel overwhelming to choose what’s actually worth investing in. How do you recommend an advisor figure out which tools will really help their business grow?One of my biggest headaches

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24:22

Tech tools? Last minute changes? Tech Stack?

Travel Agent Chatter | Friday 15 ·

2025/07/18

Shayna and Steph team up with Stephanie Gries from Travefy to cohost the Friday 15 this week! You can check out Travefy’s profile here: Travefy | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST!There are so many new travel tech tools out there, it can feel overwhelming to choose what’s actually worth investing in. How do you recommend an advisor figure out which tools will really help their business grow?One of my biggest headaches is dealing with

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22:31

Marketing my agency? Working with DMCs? Franchise vs...

Travel Agent Chatter | Friday 15 ·

2025/07/11

Shayna and Steph team up with Jenn Lee from Vacation Planners to cohost the Friday 15 this week! You can check out Vacation Planners profile here: Vacation Planners | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST!I'm stuck on making a decision. I've only had two clients in the last year (my friends). They are FITs, its honestly been a pain to deal with. I do have a supplier helping me with this, but it's still been rough. I know I've only had 2 clients

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19:32

Hiring an agent for my agency? Selling other...

Travel Agent Chatter | Friday 15 ·

2025/06/27

Shayna and Steph team up with Jennifer Dugan from Dugan’s Travels to cohost the Friday 15 this week! You can check out Dugan’s profile here: Dugan's Travels LLC | Host Agency Reviews. Here are the awesome questions they’ll tackle this Friday at 12 pm CST!I am a travel agent (since 2012) and own my own agency (since 2016). I am thinking of bringing on another agent and need to fully understand the differences and implications to both me as well as to the agent between me having this agent as an (a)

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27:07

Balancing Work Life with Family Health Needs....

Travel Agent Chatter | Friday 15 ·

2025/06/20

Shayna and Steph team up with Lori Speers from Levarte Travel to cohost the Friday 15 this week! You can check out Levarte’s profile here. Here are the awesome questions they’ll tackle this Friday at 12 pm CST!Currently, I’m working as a receptionist, after my first year, I was promoted to Jr. Agent. Unfortunately, due to some health issues my son is facing, my career progress has been put on hold, and it wasn’t my choice to step back. I’ve had to prioritize his well-being, but it’s difficult not to

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25:48

Protection for Wedding Coordinator? Selling Merch as...

Travel Agent Chatter | Friday 15 ·

2025/06/13

Steph teams up with Eric & co. of Cruise Planners to cohost the Friday 15 this week! You can check out CP's profile here. Here are the awesome questions they’ll tackle this Friday at 12 pm CST!If you plan a destination wedding just as a coordinator - client pays vendor directly - how can you protect yourself? —Lenora D.I attend market festivals as a vendor advertising my travel business between the spring and fall. This year, I have added some physical items to sell that are related to a few

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