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PODCAST

The Art and Science of Difficult Conversations

Chris Wong & Lucie Tesarova

Ever had to have that difficult conversation with someone that you dreaded? You are not alone. Join us to explore how to improve how you handle difficult conversations with your team or loved ones. When we communicate better, we lead better, we perform better, we have better relationships, results and ultimately, a better life. Ready to learn? Make sure you subscribe so you don"t miss any future episode. Want to be a guest on our podcast? Let us know! https://bit.ly/3z4Sn5w

business management

All Episodes

18:13

22: How to Deal with Staff Member Pushing Back on...

The Art and Science of Difficult Conversations ·

2024/05/07

Episode Overview: In this role-play episode,Lucie and Chris delve into a common workplace challenge: managing delegation effectively, especially when team members resist added responsibilities. They simulate a scenario where Lucie, the manager, tries to delegate tasks left by a departed colleague to Chris, who is hesitant to take on more work. Through their discussion, they explore different strategies for approaching such situations, emphasizing the importance of empathy, communication,

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12:06

21: Strategy - What NOT to say, part 2

The Art and Science of Difficult Conversations ·

2024/04/30

Even more things NOT to say in hard conversationsIn this strategy episode, Chris walks through 12 instinctual communication habits that almost all of us use without realizing it. And most of the time, it’s not a big deal – but in difficult conversations, it can really make a HUGE difference. Hint – some of them will surprise you: Ordering Warning Moralizing Advising Using Logic Criticizing Praising Labeling Analyzing Reassuring Questioning Avoiding Any on that list seems like it

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39:23

20: How to find confidence in being your authentic...

The Art and Science of Difficult Conversations ·

2024/04/23

What does it mean to grow up in different cultural settings? How do you find your own voice and find the confidence to be yourself? In this episode, Chris interviews Andrea Horton-Meriçli, Founder of Diversifuse DEI Consulting Services, about her experiences growing up mixed-race in Texas and how, as a first-generation college student, she found confidence in her history and talents to succeed in college and professionally. Andrea also shares about her journey to overcoming imposter

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22:29

19: Managing Up Roleplay - Career Conversation with...

The Art and Science of Difficult Conversations ·

2024/04/16

Ever found yourself in a sticky situation with your boss or a colleague where you just couldn't express your needs effectively? 🤔 Tune into our latest episode of "The Art and Science of Difficult Conversations," where we explore practical strategies for managing up and steering tough discussions toward productive outcomes. Don't miss these invaluable insights! 🎧 #Leadership #Communication #PodcastKey Takeaways: Understanding Dynamics: The episode explores the dynamics between a

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9:15

18: What NOT to say, Part 1

The Art and Science of Difficult Conversations ·

2024/04/09

Communication is really hard; good dialogue is even harder. The essence of good communication and good dialog is being able to say what you want to say and create an environment where the other person is also willing and open to share. In this episode, Chris walks through common things we all say that actually get in the way of good conversations. Take a listen and let us know - do you do or say any of these? Connect with us here:Chris –www.linkedin.com/in/chriswonglmhcLucie

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30:13

17: Interview with Jack Skeels on His Leadership Journey

The Art and Science of Difficult Conversations ·

2024/04/02

Everyone’s leadership journey is different, but have you ever:-Been told you were not a good leader -Set out to prove them wrong -Realize they were right all along? That’s Jack Skeels story - he joined us today to talk about his own leadership journey, including one of the hardest parts of being a leader: Getting feedback we don’t agree with In fact, that was the inspiration behind the book he researched and wrote:Unmanaged: Master the Magicof Creating Empowered and Happy

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39:19

16: Talking to a stubborn parent who needs living...

The Art and Science of Difficult Conversations ·

2024/03/26

In this thought-provoking episode, hosts Chris Wong and Lucie Tesarova delve into the complexities of navigating emotionally charged discussions within family dynamics. Using a role-playing strategy, they explore the difficultconversation about suggesting assisted living to an elderly parent. This episodetouches oncultural sensitivities, shows the importance of empathy and validation, and explores strategies for maintaining connection while addressing challenging topics.Key

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9:38

15: Advanced Listening Skills

The Art and Science of Difficult Conversations ·

2024/03/19

There is no shortage of seminars, books, and trainings out there that focus on active listening skills. But even if you get good at them, what are you even listening for?In this episode, Chris walks through just exactly WHAT you should be listening for in hard conversations. Because, at the end of the day, good listening skills really focus on bringing what's unsaid to the surface. This includes: underlying emotions the other person's worldview/point of view their values their

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37:27

14: How Knowing Different Personality Styles Can Help...

The Art and Science of Difficult Conversations ·

2024/03/12

This episode features Steven Farberdiscussing with Lucie Tesarova the critical role of communication in solving workplace issues and improving personal relationships.Tune in to learn: - how empathy & understanding of the other can help in having better personal and professional conversations - how introverts and extroverts may communicate differently and what kind of challenges that can create in our conversations -why self-acceptance is important for our personal growth, including

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21:12

13: Managing up to a micromanager (Roleplay)

The Art and Science of Difficult Conversations ·

2024/03/05

Summary:Have you ever had that frustrating experience of workingwith a boss who keeps criticizing you and micromanaging you? Or, maybe you are a team leader who works with team members that you don’t trust that they can get the job done right, and your 1:1s are not going anywhere, as the team members don’t seem to take any responsibility and the same issues continue to happen? Whether you’re a team leader, a team member, or anyone who’s ever found themselves thinking, ‘There has to be a

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7:46

12: When it is time to call it quits

The Art and Science of Difficult Conversations ·

2024/02/27

Whenisittimetocallitquits?A question we’ve been getting more and more recentlyis“whenisittimetocallitquits”? Andit’s a fair question, because drawing the line in hard conversationsismore than just ending emotional outbursts.Itmeans setting healthy boundaries, recognizingwhenthe conflictisno longer productive, or at worst, noticingwhenit’s becoming more disrespectful and potentially causing harm.In today’s episode, Chris walks through two major points:1. Signsit’s timestoend the

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35:57

11: Interview by Chris Wong with Mikel Wisler, an...

The Art and Science of Difficult Conversations ·

2024/02/20

In this week's episode, we interview Mikel Wisler, an award-winning filmmaker and author. He is a big fan of science fiction and helping others find meaning through stories (in all forms). In this episode, we talk about:- The vulnerability that comes with putting yourself out there and how to handle feedback/criticism - How leaders can take their storytelling to the next level to motivate and inspire - the importance of stories in our lives And if you listen to the whole thing, you may

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27:32

10: Roleplay: How (not) to speak to someone about...

The Art and Science of Difficult Conversations ·

2024/02/13

Podcast Summary: In thisrolepay episode of our podcast, we delve into the delicate matter of emotional boundaries and trust within personal and professional relationships. We roleplayed a situation in which Chris shared with a third party something that Lucie shared with him in confidence. Lucie found out about it. Tune in to find out how she addressed it with Chris. The first scenario we roleplayedleads to increased conflict and the potential end of a friendship, and another paves the way

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11:19

9: How to ask good questions (Strategy)

The Art and Science of Difficult Conversations ·

2024/02/06

Are questions really that important? Yes! In fact, asking good questions may be the single best tool you have to get unstuck in hard conversations. But good, powerful questions are easier said than done. In this week's episode,Chriswalks through: The benefits of asking good questions The ingredients of what makes a question powerful Why closed-ended questions may actually be good to use sometimes Why you shouldn't ask too many questions and what to do instead. In the episode,Chrisalso

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45:06

8: How to use your story to empower others:...

The Art and Science of Difficult Conversations ·

2024/01/30

How to use your story to empower others In this week’s podcast episode, we interview a very dear friend, Heidi Lee.Chrishas been friends with her for many years, and Heidi has worked for years in the Boston area as a treatment case manager, harm reduction specialist, and peer support specialist with vulnerable and underserved populations. Her motivation? She also experienced really difficult situations throughout her life and has learned to use her own experiences with the mental health

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25:55

7: Roleplay: How (not) to have a cross-department...

The Art and Science of Difficult Conversations ·

2024/01/23

Show Notes for the Podcast Episode: Have you ever been in a situation where you needed to collaborate on a project with someone outside your department or team? It can be either a mutually enjoyable experience or one that you tell your coworkers about with anger and frustration in your voice. Join us today for a roleplay podcast episode, where we demonstrate two versions of cross-department collaboration and debrief after each with key lessons on what makes these conversations challenging

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9:33

6: How to deal with someone who gets defensive or angry

The Art and Science of Difficult Conversations ·

2024/01/16

In this week’s podcast, Chris answers the age-old question: “How do I deal with a person that gets defensive or gets emotional or angry?” The good news – there are simple, proven techniques that can help in the moment. Even better news? There are two things you can do to prepare so that you can minimize the intensity of that behavior. In this short strategy episode, Chris goes over: - How to start the conversation off well to minimize the intensity of defensive behaviors or emotional

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31:45

5: Interview by Chris Wong with Special Guest Tiffany...

The Art and Science of Difficult Conversations ·

2024/01/09

Episode Overview: Have you ever found yourself avoiding tough conversations, whether at work or in personal relationships? Do you want to know howcultural and familial backgrounds shape the way we handle conflicts? How can that play out in your life and what it takes to transform from a conflict-avoider to a confident communicator in difficult situations? Join us for another episode of The Art and Science of Difficult Conversations, this time listen to a conversation between Chris Wong and

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25:52

4: Roleplay: How (not) to give a constructive...

The Art and Science of Difficult Conversations ·

2024/01/02

Show Notes:How (not) to give constructive feedback. Are you struggling with giving negative feedback to your team members? Join us for this roleplay episode, and take it as an opportunity to review or learnsome tips to make giving constructive feedback better for everyone involved. In the bonus resource to this episode, you will find a summary of key takeaways and a few othercoaching prompts tohelp you prepare for your future constructive feedback sessions. Intoday's roleplay scenario,

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8:10

3: What makes difficult conversations so difficult

The Art and Science of Difficult Conversations ·

2023/12/26

Why are difficult conversations so difficult? In this episode, Chris walks through just what exactly makes difficult conversations so difficult. Because knowing what makes them difficult can help us put in the right strategies to make them less stressful. In this episode, Chris walks through: How the fight/flight/freeze response affects the conversations Why caring about both therelationship and outcome makes a difference. How emotions are hard for most people The importance of feeling

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