Scratch: CMO Interviews

This week, James Kyd of Xero talks about how the online accounting platform with over 3 million customers has successfully built a community around the brand. By fostering a deep commitment to understanding the “real human costs” of running a business, Xero has nurtured a community composed mostly of accountants and small business owners. This dedication to understanding and addressing consumers’ needs is highlighted in Xero’s brilliant Behind Small Business Campaign, which tells the real stories

In this wide-ranging conversation, Eric talks to Zaid Al-Qassab, CMO of Channel 4. With his rich career history, Zaid offers insight into the burning issues on the minds of every marketer, from in-house vs. agency, how to market in a post-third party data world, and how to marry the best of the challenger and incumbent models. While Channel 4 has two in-house agencies, 4creative - a full-service creative agency that produces more than 600 ads for Channel 4 every year - and 4Studio, a new digital

In this week’s episode, Eric talks to the nicest people in the business, Jasper Martens and Rachael Oku from PensionBee, about how the company has managed to stay true to its customers along the journey from launching as a small fintech start-up to going public. Rachael and Jasper talk about how letting their brand purpose guide both their company culture and marketing has given their brand a distinct voice that resonates so well with so many. Watch how PensionBee uses its own employees and real

In this week’s episode of Scratch, Eric talks to GE CMO, Linda Boff, and Global Head of Brand Marketing, Zara Mirza, about GE’s Purpose Campaign and how discovering and amplifying its brand purpose keeps a global company like GE in touch with its many employees, teams, partners, investors, and customers. Eric’s favorite video to come out of the Purpose Campaign is the brilliantly produced Employee Takeover by Chief Test Pilot, Jon Ohman, which you can watch here. Not only is it fun and informative,

In today’s episode, Eric talks to the brains behind one of the world’s biggest brands, Shell. Jane Keate, Shell’s Global Brand Standards and Assurance Manager, and Dean Aragón, CEO & Vice Chairman of Shell Brands International, explain how a brand as massive and well-known as Shell connects to its employees, customers and external stakeholders through its all-in approach to sonic branding, and how building a distinctive yet flexible sound helps deepen and humanize the brand’s identity while also

Gary Vaynerchuk is truly an epic interview with so much insight and foresight into the world of business and branding. Eric and Gary go back over a decade, as Eric was one of Gary’s first hires for VaynerMedia back in 2010, and would go on to launch VaynerMedia in EMEA in 2016. In today’s catch up, Gary and Eric talk about NFTs, and how harnessing their power can turn your marketing function into a profit generator. Gary sheds some fascinating light on what some still see as a subject irrelevant to

Introducing Scratch, a podcast by Rival. Learn what the world's most successful marketers do differently.