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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

48:42

Conversational automation at Swisscom with Yvonne...

VUX World ·

2023/05/04

Yvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation design, Yvonne has a wealth of experience that anyone working on conversational AI systems can learn from.Today, Yvonne joins us to share how Swisscom is approaching conversational process automation and top lessons learned from being a Product Owner for conversational applications.00:00 Introduction and

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36:26

Conversations Squared #8 - Michelle Parayil

VUX World ·

2023/04/28

Let’s talk about proactive messaging!Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences.When’s the best time to do proactive messaging? How do we avoid a notification pile-up when sending chat messages proactively? Can a bot that’s too proactive create a bad user experience? It’s all in there, and more…A wee note about this episode: Michelle called while she

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1:02:01

Conversations Squared #7 - Hilary Hayes

VUX World ·

2023/04/18

Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor. I reached out to Hilary in the hope she’d chat about career paths. Why? The job title ‘conversation designer’ is still relatively new, the industry is going through rapid transformation, and recently there were layoffs throughout the tech industry which affected many people, including conversation designers. Sadly, Hilary was one of those

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58:37

Conversational AI in Financial Services with Dave...

VUX World ·

2023/03/02

Of all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest opportunities.To walk us through the kinds of business problems faced by FSI companies, the types of use cases conversational AI is solving for, and to highlight some of the successes, value and lessons learned, I’m joined by Dave Schreffler, SVP Financial Services Sales - Kore.ai, and Peter Berbee SVP Financial Services Product - Kore.ai.Join VUX

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41:06

Conversations Squared #6 - Kane Simms

VUX World ·

2023/03/02

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms! What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more...0:00 Intro4:00 Conversations and listening7:00 We need patience for conversational AI9:00 30 seconds, go!11:10 What surprised you most about the industry when

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1:06:24

Context is King (and Queen), with Gregg Johnson, CEO,...

VUX World ·

2023/02/23

Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, as well as the imperative role of context.Visit: https://www.invoca.com/Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend:

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59:07

Conversations Squared #5 - Dr Maria Aretoulaki

VUX World ·

2023/02/21

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project. Maria is the Director at DialogCONNECTION Ltd and she works with GlobalLogic (a HITACHI Group company) where she’s SME for ML/AI, design-led and data-driven Voice & Conversational AI (VOCAI) and VUI and

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1:05:07

Knowbl on building an LLM-first AI platform

VUX World ·

2023/02/17

Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up.Visit https://knowbl.com/Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about Kore.ai and book a demo here- Kore.ai request demo Hosted on

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1:10:17

Why have we forgotten some of the basics? With Maaike...

VUX World ·

2023/02/17

Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to

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59:54

Cognigy's approach to LLMs in CAI platforms with CEO,...

VUX World ·

2023/02/08

ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utilising Large Language Models in its platform with the aim of improving the AI creator and AI user experience. Cognigy CEO, Philipp Heltewig, and SVP of Business Development & Strategy, Hardy Myers, join me to share more insights into the future of conversational AI creation.Visit

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54:47

Nick Frosst, CTO, Cohere on Large Language Models

VUX World ·

2023/02/07

Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience.Check out https://cohere.aiJoin VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about Kore.ai and

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1:03:39

LLMs in conversational AI platforms with Kore.ai

VUX World ·

2023/02/02

There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effective use cases and features using Large Language Models.Kore.ai CEO, Raj Koneru, and CTO, Prasanna Arikala, join me on VUX World to share how Kore.ai sees the future of AI in the enterprise, thoughts on how LLMs are changing what's possible and how Kore.ai is approaching integrating LLMs into the chatbot and voice assistant production pipeline.Join VUX

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58:31

Can conversational AI help in emergency situations?...

VUX World ·

2023/02/02

Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help people in emergency situations, including use cases Max saw during covid, as well as more recently; a chatbot that helps people fleeing the war in Ukraine.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT

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33:39

Conversations Squared #4 Dr Joan Palmiter Bajorek

VUX World ·

2023/01/29

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI. After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to

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1:01:29

Conversational AI at Expedia with Molly Dickinson

VUX World ·

2023/01/25

Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share her learnings, as well as some details on the conversational AI initiatives underway at Expedia.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too:

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57:16

Digital humans for healthcare with Paulina...

VUX World ·

2023/01/25

Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We're about to find out.Join VUX World at the EU Chatbot Summit where we’ll be hosting a

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55:20

Digital humans and innovation at Capita with James...

VUX World ·

2023/01/13

Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of use cases and industries. James Brooks, Innovation Principle at Capita, joins us to share more on what he and his team have learned through experimenting with conversational AI, large language models and digital humans.Join VUX World at the EU Chatbot Summit where we’ll be

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39:44

Conversations Squared #3 Esha Metiary

VUX World ·

2023/01/05

Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter when the brand itself promotes those values? The bot is on the front line between customer and brand, so if the brand has those values, surely the bot should represent those values. We talk about this and more! 00:00intro01:0530 seconds, go05:55what does the term 'persona' mean to you?06:47what's the

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52:44

Conversational AI at GoDaddy and beyond with Sonia...

VUX World ·

2022/12/16

Sonia Talati is A Senior Manager for Conversation Design at GoDaddy; a speaker and ex-TV anchor with tremendous experience in conversational AI. After co-founding Hereafter, a CAI startup that helps keep the memories of loved ones alive, Sonia now heads up conversation design at the world's largest website hosting company: GoDaddy.Sonia joins us to share her experience in conversational AI, as well as how GoDaddy is utilising the technology. We'll discuss the challenges that experienced conversation

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1:01:56

Learnings from designing over 300 chatbots with...

VUX World ·

2022/12/16

If you're a keen part of the conversational AI community, you'll likely know Jim Rowe-Bot. Jim has immense experience in designing conversational AI applications, having worked on over 300 chatbot projects. Jim Rowe-Bot joins Kane-versational AI to chat about lessons learned, best practice and the future of conversational AI.Purchase Jims ebook "How To Be a Great Conversational Designer" here:

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