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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

56:51

Conversations2 - ChatGPT Interview

VUX World ·

2023/06/08

What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The

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1:17:18

We rebuilt our whole platform around LLMs: Sylvain...

VUX World ·

2023/06/07

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See acast.com/privacy for more information.

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1:09:30

Tone of voice AI and its impact on customer experience

VUX World ·

2023/06/05

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this

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1:04:44

3 innovative AI use cases in retail with Gopi...

VUX World ·

2023/05/24

Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey.The traditional shopping cart is dead. In today's digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging experience

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51:34

Conversations Squared #9 Andrew Muir

VUX World ·

2023/05/23

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!00:00 Start00:24 Tell me about yourself?02:38 What's your favourite bot?03:26 What are your biggest

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55:14

The world's first accessible chatbot? With Mark...

VUX World ·

2023/05/16

Join me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot.It might surprise you to learn that one of the most accessible interfaces (conversational AI) is, in some cases, the least accessible part of your website.How would a blind person use your chatbot? What about someone with a physical impairment which means they can't use a keyboard?The reality is that, for some people, a chatbot is an exclusive. NatWest is the only company I've seen

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48:42

Conversational automation at Swisscom with Yvonne...

VUX World ·

2023/05/04

Yvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation design, Yvonne has a wealth of experience that anyone working on conversational AI systems can learn from.Today, Yvonne joins us to share how Swisscom is approaching conversational process automation and top lessons learned from being a Product Owner for conversational applications.00:00 Introduction and

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36:26

Conversations Squared #8 - Michelle Parayil

VUX World ·

2023/04/28

Let’s talk about proactive messaging!Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences.When’s the best time to do proactive messaging? How do we avoid a notification pile-up when sending chat messages proactively? Can a bot that’s too proactive create a bad user experience? It’s all in there, and more…A wee note about this episode: Michelle called while she

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1:02:01

Conversations Squared #7 - Hilary Hayes

VUX World ·

2023/04/18

Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor. I reached out to Hilary in the hope she’d chat about career paths. Why? The job title ‘conversation designer’ is still relatively new, the industry is going through rapid transformation, and recently there were layoffs throughout the tech industry which affected many people, including conversation designers. Sadly, Hilary was one of those

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58:37

Conversational AI in Financial Services with Dave...

VUX World ·

2023/03/02

Of all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest opportunities.To walk us through the kinds of business problems faced by FSI companies, the types of use cases conversational AI is solving for, and to highlight some of the successes, value and lessons learned, I’m joined by Dave Schreffler, SVP Financial Services Sales - Kore.ai, and Peter Berbee SVP Financial Services Product - Kore.ai.Join VUX

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41:06

Conversations Squared #6 - Kane Simms

VUX World ·

2023/03/02

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms! What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more...0:00 Intro4:00 Conversations and listening7:00 We need patience for conversational AI9:00 30 seconds, go!11:10 What surprised you most about the industry when

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1:06:24

Context is King (and Queen), with Gregg Johnson, CEO,...

VUX World ·

2023/02/23

Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, as well as the imperative role of context.Visit: https://www.invoca.com/Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend:

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59:07

Conversations Squared #5 - Dr Maria Aretoulaki

VUX World ·

2023/02/21

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project. Maria is the Director at DialogCONNECTION Ltd and she works with GlobalLogic (a HITACHI Group company) where she’s SME for ML/AI, design-led and data-driven Voice & Conversational AI (VOCAI) and VUI and

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1:05:07

Knowbl on building an LLM-first AI platform

VUX World ·

2023/02/17

Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up.Visit https://knowbl.com/Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about Kore.ai and book a demo here- Kore.ai request demo Hosted on

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1:10:17

Why have we forgotten some of the basics? With Maaike...

VUX World ·

2023/02/17

Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to

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59:54

Cognigy's approach to LLMs in CAI platforms with CEO,...

VUX World ·

2023/02/08

ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utilising Large Language Models in its platform with the aim of improving the AI creator and AI user experience. Cognigy CEO, Philipp Heltewig, and SVP of Business Development & Strategy, Hardy Myers, join me to share more insights into the future of conversational AI creation.Visit

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54:47

Nick Frosst, CTO, Cohere on Large Language Models

VUX World ·

2023/02/07

Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience.Check out https://cohere.aiJoin VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about Kore.ai and

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1:03:39

LLMs in conversational AI platforms with Kore.ai

VUX World ·

2023/02/02

There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effective use cases and features using Large Language Models.Kore.ai CEO, Raj Koneru, and CTO, Prasanna Arikala, join me on VUX World to share how Kore.ai sees the future of AI in the enterprise, thoughts on how LLMs are changing what's possible and how Kore.ai is approaching integrating LLMs into the chatbot and voice assistant production pipeline.Join VUX

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58:31

Can conversational AI help in emergency situations?...

VUX World ·

2023/02/02

Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help people in emergency situations, including use cases Max saw during covid, as well as more recently; a chatbot that helps people fleeing the war in Ukraine.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT

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33:39

Conversations Squared #4 Dr Joan Palmiter Bajorek

VUX World ·

2023/01/29

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI. After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to

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