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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

14:50

Writing and AI with Katie Ott - TechBytes

ServiceNow Podcasts ·

2024/04/24

On this episode of TechBytes we discuss the significance of curiosity in understanding product use and the role of AI in technical writing. Our guest is Katie Ott, Senior Director, Content Operations and Experiences at ServiceNow, and shares her experience as a technical writer and manager, emphasizing the evolution of technical writing from formal to conversational style. She also highlights the value of AI as a tool to enhance efficiency and provide different perspectives. Katie also points out

en-US

37:43

Powerful demos with Anoosha Garimella and Amit Kumar

ServiceNow Podcasts ·

2024/04/17

As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Delivering the demo 30:53 After the demo 34:32 Contact info 35:33 Outro Links Anoosha Garimella Amit Kumar Highlights Who - Know your audience size,

en-US

21:25

UX Research and AI with Jessa Anderson

ServiceNow Podcasts ·

2024/03/27

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectations, guide users on how to interact with AI, and elevate the human experience. Jessa also touches on the nuances of AI usability, the role of personas in

en-US

9:00

World of Work - The Rise of Hybrid

ServiceNow Podcasts ·

2024/03/19

Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility. Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with

en-US

7:04

Integrated Technology Management - Putting it All...

ServiceNow Podcasts ·

2024/02/29

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk.Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks. Check out the episode to learn more about the solution approach to tackling this enterprise issue.See omnystudio.com/listener for privacy information.

en-US

17:13

Episode Seven: Forget customer service, what makes a...

ServiceNow Podcasts ·

2024/02/26

Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building processes that allow you to resolve issues quickly. In this episode, we’re joined by Simon Cox, Chief Transformation Officer at ServiceNow, for an in-depth

en-US

45:41

SDK in Washington D.C. with Jay Couture and Patrick...

ServiceNow Podcasts ·

2024/02/21

We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SDK Overview 18:40 Who is it for? 23:25 How it works 27:04 Recommendations for using the SDK 29:39 Syncing 32:34 Security 34:31 Supported NPM packages 36:41 The roadmap 40:23 SDK at CreatorCon 2024 42:21 Contact info 43:39 Outro Links @servicenow/sdk - npm LinkedIn Jay Couture Install the ServiceNow SDK LinkedIn

en-US

17:52

Part 2 of 2: How the National Hockey League is...

ServiceNow Podcasts ·

2024/02/20

Part 2 of our discussion with John Stein, ServiceNow senior engagement manager, about how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.comSee omnystudio.com/listener for privacy information.

en-US

32:02

Part 1 of 2: How the National Hockey League is...

ServiceNow Podcasts ·

2024/02/12

In a discussion with John Stein, ServiceNow senior engagement manager, find out how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.comSee omnystudio.com/listener for privacy information.

en-US

34:23

Washington D.C. with the Developer Advocates

ServiceNow Podcasts ·

2024/02/07

Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release. Topics 00:00 Intro/Welcome 01:39 #5 07:26 #4 14:21 #3 20:34 #2 25:19 #1 32:12 Outro Links Content calendar Washington D.C. Release Notes Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

en-US

33:42

Career Conversation With Herb Thompson

ServiceNow Podcasts ·

2024/01/24

It doesn't matter what your background is - if you're thinking about getting into ServiceNow or know someone who is, we have a story for you... Topics 00:00 Welcome/Introduction 08:19 Career transition to ServiceNow 09:48 The different programs 13:56 Author 16:02 Success stories 25:40 Career highlight 28:28 Words of Advice 31:50 Contact info 32:29 Outro Links LinkedIn Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

en-US

11:21

Episode Six: Unveiling the power of Megatrends

ServiceNow Podcasts ·

2024/01/11

We can’t solve today’s problems with yesterday’s solutions. Tackling the complex challenges businesses face right now requires us to question the assertions that have worked in the past — establishing the broader consequences of a rapidly changing world and adapting our strategy accordingly. In this podcast, we’re joined by Simon Morris, UKI Area VP at ServiceNow, to do just that — discussing key trends, how leaders should approach them, and the opportunities presented by new technologies. See

en-US

32:29

From Admin to CMA with Chris Schuh

ServiceNow Podcasts ·

2024/01/10

To go from ServiceNow Admin to Certified Master Architect is an incredible journey. Our guest today shares his insights on how he made that happen and why. Topics 00:00 Welcome/Introduction 06:38 Before ServiceNow 08:06 Getting started on ServiceNow 09:16 Best part of the job 11:02 From admin to CMA 13:10 Motivation 17:32 The ServiceNow Magician 22:03 Career highlight (so far) 24:01 Continuous improvement 26:11 What did you learn this week 27:56 Words of advice 29:49 Contact info 30:37

en-US

10:32

RiseUp with ServiceNow story: Charles Muhlbach

ServiceNow Podcasts ·

2024/01/10

In this episode, we have a conversation with Charles Muhlbach to find out why he wanted to pursue a career in technology and how he transitioned from a successful Army career to a bright future with ServiceNow. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.comSee omnystudio.com/listener for privacy information.

en-US

53:11

2023 Year In Review with the Dev Advocates

ServiceNow Podcasts ·

2023/12/27

2023 has been quite a busy year for us all. In this episode, we're joined by our fellow dev advocates to go over our own top 5 lists and a quick peek at what we're looking forward to in 2024. Topics 00:00 Welcome/intro 02:03 Number Five 09:32 Number Four 17:34 Number Three 24:55 Number Two 35:19 Number One 47:39 Looking forward 50:31 Outro Links Kali Alexander's 100 days of ServiceNow Beyond The Title Podcast Offline with the Radio Bros ServiceNow Portfolio Development Group Discord Service Ducks

en-US

21:39

Career Conversation with Jesalyn Smith

ServiceNow Podcasts ·

2023/12/13

A glance at a job listing board and a little hard work could lead you to a career, MVP status, speaking opportunities, and even winning a hackathon. Our guest today shares her story. Topics 00:00 Welcome / Introduction 07:01 Career Beginning 09:05 Passions on the Platform 10:02 Growing Alongside the Platform 11:28 Knowledge23 Experience 15:38 Career Goals and Trajectory 17:41 ServiceNow MVP Program 19:02 Words of Advice 20:33 Outro Links Slack Channel Profile LinkedIn Check out the other

en-US

9:58

RiseUp with ServiceNow story: Dr. Cyndi Kaye Lambach

ServiceNow Podcasts ·

2023/12/05

In this episode, we chat with Dr. Cyndi Kaye Lambach, College Professor - Information Technology at Waukesha County Technical College about how she’s helping drive a skills revolution, and equipping students for the jobs of today and tomorrow. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.comSee omnystudio.com/listener for privacy information.

en-US

42:41

World Forum Recap with Chuck Tomasi & friends

ServiceNow Podcasts ·

2023/11/29

Our 2023 World Forum conferences and CreatorCon have wrapped up. While I was out, I had the opportunity to speak to a number of terrific people. I invite you to join me as I travel to four cities in four weeks and share their stories. Topics 00:00 Welcome and introduction 01:30 Saaniya Chugh 04:32 Ram Prasath Thirubalan 08:41 Viorica Bolohan 11:40 Jerin Thenayan 14:37 Carleen Carter 18:07 Martin 19:18 Raff 20:34 Shae 22:20 Zina Naghmouchi 29:11 Kopal Garg 34:23 Abey Ahmad Links Abey Ahmad Ram

en-US

36:43

Revolutionizing Global Business Services: A Journey...

ServiceNow Podcasts ·

2023/11/17

With continuing market uncertainty, global business services (GBS) have become a business imperative. In this episode of Innovation Today, Jessica Constantinidis, ServiceNow Field Innovation Officer, discusses the value of global business services, the path to optimizing the customer and employee experience, and what comes next with Dr. Scott Mason, Partner & COO Switzerland, EY.See omnystudio.com/listener for privacy information.

en-US

22:42

Exploring GBS from definition to implementation

ServiceNow Podcasts ·

2023/11/17

In this episode, we sit down with Aniesh Myneni, Industry Principal/Director with Infosys to continue our conversation on GBS. Spencer and Aniesh discuss the complexities of GBS, what a simplified user experience looks like, the proper steps of implementation and much more. Listen in as we continue on our GBS series.See omnystudio.com/listener for privacy information.

en-US

158 results

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