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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

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All Episodes

11:54

FESTIVE FRENZY FINESSE: UNLEASHING THE POTENTIAL OF...

The Michelle Pascoe Hospitality Podcast ·

2023/10/17

Welcome to this week's episode as we gear up for the festive season and the imminent transition into the new year. With only 68 days left until Christmas and the start of 2024, many businesses, particularly in the hospitality and tourism sectors, are bracing themselves for the surge in demand during the bustling summer months. In this high-stakes environment, the challenge of recruiting and retaining a dynamic workforce, ranging from fresh-faced school leavers to globe-trotting backpackers, has

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47:46

Building Stronger Teams: The Importance of Skilful...

The Michelle Pascoe Hospitality Podcast ·

2023/10/10

In this episode, I sit down with Jen Bicknell, a seasoned employment lawyer with over 30 years of experience. Jen's career took an inspiring turn eight years ago when she decided to shift her focus from big global law firms to a unique mission – preventing workplace disputes through the power of difficult conversations. While her firm handles traditional employment law services like contracts and policies, Jen's true passion lies in equipping business owners, managers, and employees with the tools

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43:14

Social Colin: Where Hospitality Meets Heart!

The Michelle Pascoe Hospitality Podcast ·

2023/10/03

Join us on a journey that started with three friends who spotted a gap in the hospitality universe and decided to fill it with passion, creativity, and a whole lot of heart. Meet Clayton Ries, one of the Directors, juggling roles from business operations to marketing to financial wizardry. He's the director with a knack for turning dreams into reality. But that's just the beginning! Enter Colin Fassnidge, the Irish-Australian culinary genius, author, and TV sensation. You might know him from My

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57:10

Gin Dreams: A Tale of a Small Town Distillery...

The Michelle Pascoe Hospitality Podcast ·

2023/09/26

In this engaging podcast episode, I have a conversation with Cat Coathup, one-third of a dynamic trio who've shared a lifelong friendship since childhood. Together, they made the bold decision to depart from their corporate careers and embark on a remarkable journey of fulfilling their dream by establishing their own Gin Distillery. Their venture is nestled in the picturesque small town of Pambula, situated on the far south coast of New South Wales. Cat provides insights into the meticulous research

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26:37

Journeying Through Southwest WA: Embracing Excellence...

The Michelle Pascoe Hospitality Podcast ·

2023/09/21

Join me on this exciting episode as I take you on a virtual trip to the stunning Southwest of Western Australia, where we explore the breathtaking landscapes, thrilling adventures, and most importantly, the exceptional hospitality that made this journey truly unforgettable. Whether you're planning your own trip or simply seeking inspiration for your next adventure, this episode will shed light on the power of dedicated frontline team members who transform a simple trip into an extraordinary

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01:10:39

She Leads, She Inspires: A Woman’s Path to...

The Michelle Pascoe Hospitality Podcast ·

2023/09/12

Welcome to our third episode of Women in Hospitality Leadership, where we delve into the experiences, wisdom, and achievements of remarkable leaders. Today, I have a truly exceptional guest joining us, Ms Andy Abey, Group Chief Operating Officer – CHRG (Castle Hill RSL Group) a seasoned leader with a remarkable 25-year track record of success spanning both Australia and the Middle East. In this episode, I sit down with Andy where she shares her wealth of experience that has shaped her journey as a

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01:14:31

Striking Balance: How a Woman Leads in Hospitality &...

The Michelle Pascoe Hospitality Podcast ·

2023/09/05

In this episode, we delve into the inspiring journey of a remarkable woman who has not only shattered the glass ceiling but has done so in two dynamic and traditionally male-dominated industries: hospitality and gaming. Our guest, Sandy Thefs, is a trailblazer, an advocate for diversity, and a master of balancing the demands of leadership with a fulfilling personal life. Join us as we uncover her story and the invaluable insights, she shares on achieving balance in high-stakes careers. Throughout

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44:59

Caring for our Veterans and Families

The Michelle Pascoe Hospitality Podcast ·

2023/08/26

In this episode I chat with Janet Muir CEO - RSL LifeCare, a leader in veteran services and aged care across NSW and the ACT. Providing veterans and their families veteran-centric support and well being programs. For many it is not an easy journey transitioning out of service to civilian life. From aged care villages, Wellness Centres, Employment Assistance, RPL in University courses and the Spur Equine program, Janet shares how RSL LifeCare helps so many. The word still needs to get out to

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49:01

Elevating Spaces: The Art and Impact of Decor in...

The Michelle Pascoe Hospitality Podcast ·

2023/08/21

Join us in this episode as we unravel the enchanting world of decor's influence on the hospitality experience, guided by Tara Solberg, founder of Few and Far and Indigo Love. Explore the psychology of design, the allure of statement pieces, and the fusion of timeless elegance with innovative trends. Discover how decor shapes emotions, narratives, and sustainability in hospitality, offering a new lens through which to view the spaces we inhabit.

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15:40

For Change to be Successful Leaders Need to show...

The Michelle Pascoe Hospitality Podcast ·

2023/08/15

No one ever said Change was easy but without change you and your organisation will fall behind your competitors. In this episode I share 5 tips on successfully implementing change in your organisation. BIG NEWS: On the 20th September I am presenting two live webinars. Future Proofing Hospitality: Developing Leaders to Thrive in Tomorrow's Industry From Buddy to Boss: Igniting Your Potential for Career Advancement To register go to: https://www.michellepascoe.com/futureproofingwebinar

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16:54

Closing the Gap: Unravelling Organisational...

The Michelle Pascoe Hospitality Podcast ·

2023/08/08

Welcome to this week's podcast episode, where it's just me sharing my thoughts and recent experiences about how organisations expect things to go versus how things actually happen on the ground. Ever wonder why there's sometimes a gap between what leaders want and what actually takes place? Are leaders really clear about what they want from their team and how they want guests to feel, or is everyone left to figure it out on their own? In this episode, we're going to dig into this topic. We'll talk

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35:38

CUTTING EDGE IN KITCHEN TECH

The Michelle Pascoe Hospitality Podcast ·

2023/08/01

Strolling through the many aisles of the National Restaurant Association trade show in Chicago this year, we came across a stand that displayed kitchen technology that absolutely amazed me. After a demonstration I wished I could have one in my kitchen to help me cook! In this episode I interview Mark Caplin from Alto-Shaam sharing his journey of more than 46 years as a chef in the UK and Australia before changing careers and becoming Regional Sales Manager for Australia, New Zealand and the Pacific

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57:19

Hospitality Powerhouse - Toni Clarke

The Michelle Pascoe Hospitality Podcast ·

2023/07/25

Toni Clarke (aka TC) is a phenomenal powerhouse woman in the hospitality industry. Toni delivers a blend of practical hands-on experience with extensive management expertise and a sound knowledge of successful hospitality operations having held positions ranging from Chef, Food and Beverage Manager, Operations Manager and General Manager in a diverse range of restaurants, hotels and Clubs. Toni’s commitment to the industry ensures she remains in touch with the latest consumer trends in food and

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39:28

Champagne, AI, Global Community Builder

The Michelle Pascoe Hospitality Podcast ·

2023/07/16

Rebecca Saunders is a Business & Life Advisor for ambitious women wanting to do life and business unapologetically on their terms. Building a 7 figure business, moving to the country and gathering a global community of women in The Champagne Lounge, has us discussing the use of AI, business growth, development, true connection with strangers and building their best lives. Loneliness is the third biggest killer in first world countries after Heart and Cancer. Recent studies show that Gen Z were the

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39:09

REIMAGINING THE WORKPLACE - Designing environments...

The Michelle Pascoe Hospitality Podcast ·

2023/07/11

Melissa Marsden is a Workplace Dynamics Strategist, reimagining work environments to drive high performing teams. Her unique Workplace Dynamics BlueprintTM guides organisations to create a magnetic workplace that attracts top tier talent by aligning the hearts, bodies and minds to create next level results. In this episode Mel shares her COMUNiTI Methodology, the impact of the hybrid workplace and how she has spent over 20 years guiding organisations and professional services firms to navigate a

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44:46

Hospitality Industry Recreated with AI and Applejack...

The Michelle Pascoe Hospitality Podcast ·

2023/07/04

In this episode Joanna Steuart, Director of Marketing & Partnerships at Applejack Hospitality shares behind the scenes of the campaign “Create Your Dream”, how this came about using AI, selecting a winner and the execution of the pop-up restaurant in Sydney later this month for 7 days only. The ethos of Applejack Hospitality is to lead the industry by delivering unique venues that bring people together, creating epic concepts and magic experiences. Joanna is dedicated to creating impactful and

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37:07

1:1 With the World Food Champion

The Michelle Pascoe Hospitality Podcast ·

2023/06/27

Beating over 80,000 entries worldwide. John McFadden (who competed solo) has just returned from Bentonville, Arkansas taking out Final Table and the overall World Food Champion competing against the other 9 category winners and their teams of 3. John is an accomplished Australian Chef, starting as a humble kitchen hand at the age of 12. John shares how he prepared for this competition, his mindset, believing in himself, honing his skills and creativity. The connections he has made and the

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29:22

Copywriting – Strengthening your Brand Image

The Michelle Pascoe Hospitality Podcast ·

2023/06/13

Amanda Paul from Brand Injection shares with us her strategies and tips on the importance and impact of “Copywriting”, for start-ups to give them a head-start and established businesses a rebrand they need. Her extensive B2B background in business marketing, client relationship and project management has seen her ride the waves with companies that were just beginning to those who grew so rapidly that their messaging couldn’t keep up. Click on the link to take up Amanda's offer, especially for my

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51:58

International Recruitment - Why it doesn’t have to be...

The Michelle Pascoe Hospitality Podcast ·

2023/06/06

In Australia the hospitality industry is growing at a staggering 14% every year. Yet according to government statisticians, we will experience a 69% drop in workers across the tourism and hospitality industries, equating to over 123 000 jobs. Too often the thought of recruiting Internationally is put in the too hard basket! In this episode I chat with Abigail Jones, CEO & Founder of You Solved, who holds a Post Graduate Diploma in Australian Migration Law & Practice and is a certified Migration

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25:27

HOWDY Y'LL - DINING IN TEXAS, TENNESSEE AND ILLINOIS

The Michelle Pascoe Hospitality Podcast ·

2023/06/02

Dining in the US is always fun. Big menus and big plates. Spending time in 3 states in the US over the past few weeks on a food tour has been interesting from the service, menu, decor and experience. If you know me I love food and taking photos, so this episode provides you the verbal experience while you will find my food photos by clicking the link so check them out. The presentation is what it is all about. https://www.michellepascoe.com/food-tour-usa-2023

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