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PODCAST

The Human Risk Podcast

People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of "human risk", or "the risk of people doing things they shouldn"t or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at "human reward", or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often

science social sciences

All Episodes

64:27

Sebastian Lees on Humanizing Technology

The Human Risk Podcast ·

2023/10/07

Why is some software a real pain to use? How does it happen, and what can we do to make it not happen? On this episode, I’m speaking with Sebastian Lees, an experienced software developer with a keen interest in making things more human-centric. We often think of computers as making our lives easier and reducing human risk. Yet, poor design and a lack of thinking about the humans that will use it can actually increase rather than decrease human risk. In our discussion, amongst other things, we

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68:44

James MacPherson and Elisa Lynch on Trickle Down Safety

The Human Risk Podcast ·

2023/10/01

What is trickle-down safety? On this episode, I’m finding out with two safety specialists who help me to explroe what it means and why it’s relevant to other fields. By safety, I mean the kind that saves people’s lives on building sites,not the cyber kind.My guests are James MacPherson and Elisa Lynch.James is a safety professional who works across multiple industries, including manufacturing and construction. He operates his own consultancy called Risk Fluent and also runs an app called Risk

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68:05

David Wales on Risk Communication & Customer Service

The Human Risk Podcast ·

2023/09/24

What we can learn about customer service and being more human from the fire service?On this episode, I’m speaking with David Wales, who used to work in the fire and rescue service and has now switched to focus on product design and customer service.In his role in the fire and rescue service, David wanted to understand why people didn’t always do the things that they were told. For example, rushing into dangerous situations to rescue pets or laptops. What this reinforced is something that we all

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71:10

Ros Atkins on The Art of Explaining

The Human Risk Podcast ·

2023/09/13

How can we be better at explaining things? On the 250th episode of the podcast, I’m joined by a very special guest who has made explaining an art form and has just published a book called ‘The Art of Explanation’.That guest is Ros Atkins. He’s a BBC News presenter and the BBC’s Analysis Editor. Ros is best known for his explainer videos, which, since 2019, have become a global phenomenon with vast audiences on social media and on the BBC's digital, TV and radio channels.His new book — full title

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73:08

Hannah Williams on The Art of Live Scribing

The Human Risk Podcast ·

2023/09/10

What is livescribing? On this episode, I speak to an artist with a unique creative talent. Hannah Williams is the founder of Scribble Inc. and her talent is that she can summarise presentations and discussions in beautiful pieces of art that fuse words and images. You'll find links to examples below.I met Hannah at a conference called Speak to the Human, an annual event, organised by Acteon Communication. You can read more about it here.Hannah livescribed all the presentations and sessions that day,

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58:32

Dr Erica Thompson on Escape from Modelland

The Human Risk Podcast ·

2023/09/07

Why are we so reliant on models, how can they lead us astray, and what can we do about it?On this episode, I’m exploring models. Of the mathematical kind, not the fashion or toy kind. Models interest me because so much of our world is run by them. Many of the things we take for granted in the 21st century have models either running or helping to run them. When they work well, they enable things to happen that wouldn’t otherwise. But when they go wrong – as we’ve seen in the banking industry — there

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83:18

Dr Roger Miles on Money, Motivation and Music

The Human Risk Podcast ·

2023/09/03

What can music teach us about human behaviour? What impact is remote and hybrid working having on employee conduct? How might we misjudge the risks posed by AI?If these seem like a broad range of topics that have little in common, then you’re right and wrong. You’re right that they’re broad, but you’re wrong that they have little in common. My guest, Dr. Roger Miles, is a friend of the show — he’s been on it before (links to those episodes below) — and they’re all relevant to his work and

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64:09

Ayelet Gundar-Goshen on The Wolf Hunt

The Human Risk Podcast ·

2023/08/30

How well do we really know those who are closest to us? That’s the question that is behind ‘The Wolf Hunt’, a new novel by Israeli author Ayelet Gundar-Goshen. She's my guest on this very special episode.In a first for the show, I’m interviewing the author of a piece of fiction. Ayelet isn’t just a writer. She’s also a clinical psychologist, which informs both her content and the way in which she writes her narratives.The Wolf Hunt is the story of a mother who begins to suspect her teenage son of

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56:57

Professor Bent Flyvbjerg on How Big Things Get Done

The Human Risk Podcast ·

2023/08/25

Why are major projects so often delayed and over budget? On this episode, I'm speaking to Bent Flyvbjerg, the author of 'How Big Things Get Done'.Bent s a Danish economic geographer. He was the First BT Professor and Inaugural Chair of Major Programme Management at Oxford University's Saïd Business School and is the Villum Kann Rasmussen Professor and Chair of Major Program Management at the IT University of CopenhagenOn the show, we discuss:The pivotal role of human risk in the execution of

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62:49

Dr. Kelly Richmond Pope on Scams, Stories & Secrets

The Human Risk Podcast ·

2023/08/17

Why drives people to commit fraud? What turns people into whistleblowers? How does fraud impact victims? On this episode, I'm exploring the scams, stories and secrets behind fraud.My guest is Dr. Kelly Richmond Pope. She's the Dr. Barry Jay Epstein Endowed Professor of Forensic Accounting at DePaul University in Chicago and a nationally recognized expert in risk, forensic accounting, and white-collar crime research.Her expertise lies in understanding and identifying financial fraud risk within

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55:39

Bruce Rigal on Money and Motivation

The Human Risk Podcast ·

2023/08/11

How can we design incentive programmes that deliver the right outcomes and avoid the wrong ones? We're all familiar with teh idea of rewards to encourage good behaviour and punishment to deter bad behaviour. Incentive programmes are common because they're effective. But they often come with unintended consequences.On this episode, I'm speaking to a former colleague of mine, Bruce Rigal. He began his career in Investment Banking — where we worked together — before, like me, moving into Behavioural

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66:02

Neil Mullarkey on being In The Moment

The Human Risk Podcast ·

2023/08/05

How can we be more in the moment in meetings, conversations and presentations? On this episode, I'm speaking to communications expert and comedian Neil Mullarkey.In his new book 'In The Moment', Neil explores how we can use the ideas that underpin improv comedy to improve our confidence, communication and creativity. In our discussion, we explore: how Neil came to work in Improv Comedy, how Mike Myers inspired his career and why he enjoys improvisation;how that translates into working in business

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39:44

Rory Sutherland, Gerald Ashley & Paul Craven at Abbey...

The Human Risk Podcast ·

2023/07/30

What happens when you put three Behavioural Science gurus in a world-famous music studio? On this episode, we find out as my guests are Paul Craven, Rory Sutherland and Gerald Ashley, who join me for part three of a three-part series recorded at the world-famous Abbey Road Studios. Before listening to it, I highly recommend listening to Parts One and Two, which you’ll find here.Part One 🎧 👉 https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley-paul-craven-at-abbey-road-part-one/Part Two

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47:49

Rory Sutherland, Gerald Ashley & Paul Craven at Abbey...

The Human Risk Podcast ·

2023/07/23

Why do some people become ‘super spreaders’ for fashions and ideas? Why might an acceptance letter from a top University be worth more than a degree from the same establishment? These and many more questions are answered in this episode.My guests are Behavioural Science gurus Paul Craven, Rory Sutherland and Gerald Ashley and this is Part Two of a three part series recorded at the world-famous Abbey Road Studios. Before listening to it, I highly recommend listening to Part One, which you’ll find

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46:16

Rory Sutherland, Gerald Ashley & Paul Craven at Abbey...

The Human Risk Podcast ·

2023/07/14

What happens when you bring three behavioural science gurus into a world-famous recording studio? Find out on three special episodes of the Human Risk podcast.Rory Sutherland, Gerald Ashley and Paul Craven have all been on the show before (links below), both individually and as duets. As the show approaches its 250th episode, I thought I’d invite them all back together for a recording session in Abbey Road Studios. For this first of three episodes, I asked Rory, Gerald and Paul a question that was

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63:16

Nitish Upadhyaya on Behavioural Law

The Human Risk Podcast ·

2023/07/05

How do we know that laws and rules are effective? On this episode, I'm returning to the field of Behavioural Law. It's something I've explored in previous episodes with academics (links below), but this time I'm joined by a practitioner who works in a law firm and whose job is to think about the behavioural dynamics of law.The idea behind Behavioural Law is that since we right laws and rules in order to influence human behaviour, it makes sense to explore whether or not the laws and rules have the

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65:42

Dr Vanessa Patrick on the Power of Saying 'No'

The Human Risk Podcast ·

2023/06/26

Why does a two-letter word ('no') often cause us huge amounts of problems? After all, it's easy to say… except when it isn’t. We’ve all found ourselves in situations where we’ve wanted to say 'no' but, for some reason, haven’t been able to do so.From a human risk perspective, it's not hard to see how finding it hard to say 'no', can crystallise human risk; it can lead to people doing things they aren’t qualified to do, don’t feel morally right about doing or simply don’t want to.So, how can we put

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73:52

Paul Dornan on being truly funny

The Human Risk Podcast ·

2023/06/16

What does it mean to be truly funny? We often associate the word ‘funny’ with comedy and making people laugh. But it can also mean being witty, incisive ironic, playful, teasing, or delivering little moments of truth. On this episode, I’m speaking to comedy writer Paul Dornan, whose new company, True Funny, helps people discover what makes them funny — in the loosest sense of the word — and how they can maximise that in the way they present themselves. Not to make them artificially funny in an

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57:01

Christian Hunt on Humanizing Rules

The Human Risk Podcast ·

2023/06/09

Why should we humanize rules? On this episode, your usual show host Christian Hunt is replaced by experienced podcaster and presenter Mark Heywood. That's becuase, the guest on today's episode is...Christian.Having just released a book called 'Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance', he joins Mark to explore the complex world of human decision-making and the challenges of influencing compliance with rules. As well as talking about the book, we also provide personal

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66:58

Rupert Evill on Bootstrapping Ethics

The Human Risk Podcast ·

2023/06/03

How can organisations with limited resources handle ethical issues? While every organisation wants to be ethical — or at the very least, to be seen to be ethical — smaller ones often lack the resources or experience to manage these issues.My guest Rupert Evill is the author of ‘Bootstrapping Ethics’, a book that’s designed to help organisations with limited resources in the same way as they think of other challenges as something that can be bootstrapped. In other words, you don’t need lots of money

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