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PODCAST

CX RIOT RADIO

CX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.

All Episodes

00:09:25
from players🎮 to paychecks💸
CX RIOT RADIO ·
2024/02/21
en
00:11:35
Use AI to Augment, Not Replace Employees
CX RIOT RADIO ·
2024/02/14
en
00:11:19
Top Grading Your Call Center
CX RIOT RADIO ·
2024/02/07
en
00:22:37
Every Call is a Sales Call
CX RIOT RADIO ·
2024/01/31
en
00:06:43
From the Archives: CSAT is Dumb
CX RIOT RADIO ·
2024/01/24
en
00:22:45
Coaching Call Center Agents So They Don't Hate Coaching
CX RIOT RADIO ·
2024/01/17
en
00:17:26
Be Omnipresent 🔥
CX RIOT RADIO ·
2024/01/10
en
00:18:27
Can CX Be Saved in 2024?
CX RIOT RADIO ·
2024/01/03
en
00:07:26
The Great KPI Quest
CX RIOT RADIO ·
2023/12/27
en
00:08:05
Raise the Middle, Cut the Bottom
CX RIOT RADIO ·
2023/12/20
en
00:10:11
Leadership Capital
CX RIOT RADIO ·
2023/12/13
en
00:12:45
As a Dog Returneth (From the Archives)
CX RIOT RADIO ·
2023/12/06
en
00:22:54
The 4 Pillars of the Blue Collar Call Center
CX RIOT RADIO ·
2023/11/29
en
00:08:29
Overcoming Brown Friday
CX RIOT RADIO ·
2023/11/22
en
00:04:46
From the Archives: ✨Magic Words🧙
CX RIOT RADIO ·
2023/11/15
en
00:12:55
How Companies Can Reduce Employee Burnout
CX RIOT RADIO ·
2023/11/10
en
00:11:44
The Customer Loyalty Secret
CX RIOT RADIO ·
2023/11/08
en
00:14:27
Personalization and Isolation
CX RIOT RADIO ·
2023/11/01
en
00:24:06
Getting 5 Star Reviews For Your Trades Business
CX RIOT RADIO ·
2023/10/25
en
00:28:57
Why Occupy Wall Street Failed... And Made Things Worse.
CX RIOT RADIO ·
2023/10/18
en
280 results

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