PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
04:11
Customer Experience Excellence - How to Leverage...
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04:37
VUCA and YOU - How to Lead in Ambiguous Times
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05:12
VUCA and YOU - How to Lead in Complex Times
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05:58
VUCA and YOU - How to Lead in Uncertain Times
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04:59
What is VUCA & How do YOU Thrive in Volatile Times?
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04:17
Employees Aren’t Happy - Here are 5 Ways to Reverse...
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02:59
The ”Art” of pARTnership - How to Amplify Your Success
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03:27
How to Be an Iconic Service Brand -Four Things You...
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04:18
How to Profit from Employee and Customer Love -...
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04:08
Six Essentials to Actually Achieve Lasting Success
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02:49
How to Craft a Legacy - Taking Your Impact to the...
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03:01
How to Create WOW - Five Ingredients for Customer...
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02:46
How to Actually Shock Customers - Give Them Authentic...
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03:11
Pause, Reflect and Learn – How Looking Back Actually...
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02:33
How to Deliver Customer Experience Excellence in 2023...
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03:34
Being Present Means More than Presents - How to...
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04:04
Bitter to Loyal: How to Move Customers from...
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05:24
You Need to Deliver Extraordinary Customer...
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04:24
Appreciating Customers Every Day - The Importance of...
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04:00
Have You Emerged Stronger Through Adversity? Four...
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