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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

00:43:13

UVP - 214 - The Economics and Emotions of Workplace...

The Uncharted Veterinary Podcast ·

2023/01/18

Scott Burton MBA, CVPM joins Dr. Andy Roark to discuss the economics and emotions of workplace culture. They talk about the impact of culture on veterinary teams, veterinary clients and even in discussing cost of veterinary care. This episode is made possible ad-free by CareCredit! LINKS: Strategy as Practice: https://amzn.to/3ERkOmX Organizational Culture and Leadership: https://amzn.to/3ERkOmX An Everyone Culture: Becoming a Deliberately Developmental Organization:

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00:44:46

UVP - 213 - Coaching Spicy Tenured Team Members

The Uncharted Veterinary Podcast ·

2023/01/11

This week on the Uncharted Podcast, Dr. Andy Roark and special guest practice manager Maria Pirita break down the problem of what to do when one of your seasoned team members turns spicy! In this question from a conference attendee, we have a lead technician who is not doing the "menial" parts of her job and is being a touch rude with other team members. How are we doing to handle it?? Let's get into this... LINKS Uncharted Veterinary Conference - April 20-22:

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00:58:15

UVP - 212 - They Admitted Using Drugs... Now What Do...

The Uncharted Veterinary Podcast ·

2023/01/04

This week on the Uncharted Podcast, practice manager Stephanie Goss is joined by her dear friend, Dr. Phil Richmond. Phil is the Chief Medical & Team Wellbeing Officer at Veterinary United and the Founder of Flourishing Phoenix Veterinary Consultants. He is an advocate for positive culture and individual, team and organizational psychological health, safety, and wellbeing in veterinary workplaces. Phil was also voted Most Funny in his high school class, was the NASA 1996 FL State Powerlifting

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01:01:40

UVP - 211 - (HOF)The Team Is Mad I Won't Cover Staff...

The Uncharted Veterinary Podcast ·

2022/12/28

Hall of fame episode. Originally aired as UVP 168. This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who was struggling with something that feels familiar to us all at this point. These managers are short handed. And a lot of them came into their roll from the team side so they have the skills to fill in on the floor when needed. Their teams are really getting frustrated and/or angry with them when they refuse to cover

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01:01:19

UVP - 210 - When A Great Tech Calls Out ALL. THE. TIME.

The Uncharted Veterinary Podcast ·

2022/12/21

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a question that Stephanie admits she could have written in to the mailbag at one point in her management career. We had a manager write in and ask what to do about a great skilled, talented tech who just happens to call out ALL. THE. TIME? They are amazing for the patients and the team loves them, when they are here. This management team just isn't sure how to take it from here. Let's get into

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01:10:25

UVP - 209 - Deteriorating Doctor

The Uncharted Veterinary Podcast ·

2022/12/14

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a challenge question from the mailbag. A veterinarian wrote in because they have an associate who they thought was a great fit and the team was super excited about when they hired them. A year later and the sparkle seems to have worn off and this associate seems unhappy, anxious and angry a lot of the time. They are micromanaging the team, snapping and sniping at people constantly and this practice

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01:07:27

UVP - 208 - What Do We Do When Accidents Happen?

The Uncharted Veterinary Podcast ·

2022/12/07

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling some serious questions that Stephanie lumped together from the mailbag. We've received some asks from veterinarians and managers facing the angry clients, online mobs, in-person harassment/bullying from people when the horrible, unexpected things happen. When a pet slips a leash and runs into the road in front of the clinic; when a patient dies with no warning during an exam; when a pet in boarding is

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00:48:03

UVP - 207 - Playing Nice With Your Competition -...

The Uncharted Veterinary Podcast ·

2022/11/30

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling a question Andy was asked about working together with our (local) competition. A manager in a rural/remote area is wanting to connect with other managers. It seems the veterinarians in the area don't all get along and see no reason to work together. These managers are looking at it from a different lens and wondering "Isn't there a point to us working together?" and better yet, they are asking "how do

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00:35:20

UVP - 206 - Managing A Neurodiverse Clinic Doctor

The Uncharted Veterinary Podcast ·

2022/11/23

Dr. Amanda Doran joins Dr. Andy Roark to discuss managing (and being) a neurodiverse doctor. Very little of the conversation is specific to veterinarians as opposed to other members of the vet healthcare team, and everyone in the clinic can benefit from this conversation. We cover common behaviors as well as resources and management strategies for supporting a diverse group of individuals across an organization. Let's get into this! LINKS: Dr. Amanda Doran: @dr_amanda_doran Love and Work: How to

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00:56:35

UVP - 205 - Overwhelmed And Won't Give Up - Part 2

The Uncharted Veterinary Podcast ·

2022/11/16

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are picking up where they left off last week! That's right, this is part 2 of our first cliff hanger episode. This week, we will dive into the action step ideas for the challenge facing our repeat mailbag writer who was previously feeling squashed and stubborn. They are still at it and just as stubborn as ever, only this time, they are struggling with not letting client frustration over scheduling woes get them

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00:46:29

UVP - 204 - Overwhelmed And Won't Give Up! (Pt. 1)

The Uncharted Veterinary Podcast ·

2022/11/09

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to make history. That's right, we got a topic we loved so much this week that we are splitting this episode into two! This week, we will dive into the headspace of the challenge facing our repeat mailbag writer who was previously feeling squashed and stubborn. They are still at it and just as stubborn as ever, only this time, they are struggling with not letting client frustration over

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00:50:26

UVP - 203 - Unforgiving Doctor Is Ticking Off The Staff

The Uncharted Veterinary Podcast ·

2022/11/02

Bret Canfield joins Dr. Andy Roark to take a MEATY question from the mailbag. When you have a doctor who came from a toxic clinic and now has serious trust issues with staff, how do you coach him or her through that behavior? Are you at risk of driving this doctor away? Let's get into it! LINKS: JOIN UNCHARTED! https://unchartedvet.com/registration/ Uncharted Practice Owner Summit: https://unchartedvet.com/upcoming-events/ Belbin Team Roles:

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01:01:41

UVP - 202 - Consequences When A Client Behaves Badly

The Uncharted Veterinary Podcast ·

2022/10/26

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to discuss a letter from a veterinarian who is fed up with naughty client behavior. This vet is even more fed up with feeling like their hospital management does not have their back or the backs of the team when it comes to holding clients accountable for things. Clients are being mean, they are wasting a ton of time and no one seems to care. This vet is asking how to help their team

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00:45:16

UVP - 201 - COS Crossover Leaders Should NOT Eat Last

The Uncharted Veterinary Podcast ·

2022/10/24

Dr. Michael Miller joins the podcast to talk about the downside of leaders eating last. He and Dr. Andy Roark discuss what happens when servant leadership turns to martydom, signs that practice leaders are "giving" in an unhealthy way, and what to do about it. This episode is perfect for anyone who is pouring their heart and soul into practice and feels burned out and used up at the end of the day. LINKS Leaders Eat Last:

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01:00:54

UVP - 200 - Lessons Learned At Uncharted

The Uncharted Veterinary Podcast ·

2022/10/19

This week on the podcast, Dr. Andy Roark and Stephanie "Celebrate Good Times" Goss are having a party with y'all. That's right, we are celebrating our 200th episode of the podcast this week! It has been 200 weeks of good times diving into some awesome topics that we are all wrestling with on a regular basis in our practices. Andy and Stephanie both want to thank you, our listeners, for making the podcast magic with us over these past few years. We pulled together some of our favourite lessons

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00:52:11

UVP - 199 - Who Should Take The Medical History

The Uncharted Veterinary Podcast ·

2022/10/12

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss relish in living in the shades of gray. We received a mailbag letter from someone who asked "Is it just us or do any other hospitals have the struggle of whether or not support staff should be taking detailed history from clients before the doctors get in the exam room?...Should full medical history be the doctor's responsibility?" Andy and Stephanie get lively when it comes to should - it's a four letter word in

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00:46:27

UVP - 198 - Should I Report My Practice To The State...

The Uncharted Veterinary Podcast ·

2022/10/05

When is a leadership practice or decision SO bad that you need to go to the state veterinary board? That's the question being asked today in our mailbag! Dr. Andy Roark and Maria Pirita wade into how we parse ethical questions, what steps our writer might take and when, exactly, do we "bite the hand that feeds us." LINKS: JOIN UNCHARTED TODAY! https://unchartedvet.com/uvc-membership/ GSD Short-Handed Virtual Conference (Oct. 6-8): https://unchartedvet.com/gsd-shorthanded/ Leveraging Technicians

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00:51:28

UVP - 197 - They Hired A B*tch So Now What Do We Do?

The Uncharted Veterinary Podcast ·

2022/09/28

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into the mail bag and come out with a wonderful question from a lead LVT who is struggling with a new hire that they are hearing some not so nice things about through the local vetmed grapevine. The world of veterinary medicine is a very small one - does that mean it is unfair to judge someone before you even get to work with them? Let's get into this. LINKS Upcoming events:

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00:52:25

UVP - 196 - Do You Want To Be A Doctor AND A Tech?...

The Uncharted Veterinary Podcast ·

2022/09/21

Can you lead people to water and make them drink? This week's episode starts out with a mailbag question where the writer already has part of their answer. And life is always a little more complicated than at first glance so Dr. Andy Roark and practice manager Stephanie Goss dive into this mailbag entry from a veterinarian who is considering joining a new practice. This practice is quite different from what this vet is used to AND wanting. They want a practice that utilizes their techs for more than

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01:06:47

UVP - 195 - I Tried To Unplug On Vacation... and Failed

The Uncharted Veterinary Podcast ·

2022/09/14

This week on the Uncharted Podcast, Stephanie Goss is going rogue. She invited Tyler Grogan, Veterinary Technician and Uncharted Social Media Goddess as well as Eric Garcia, Marketing and Social Media genius/guru of Simply Done Tech onto the podcast. Fair warning - when Stephanie gets to have dear friends on the podcast, shenanigans ensue and this week is no exception. You may have heard Eric lecture or write about a topic near and dear to his heart - #unplugging. If you haven't heard about it, you

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