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PODCAST

Business of Tech: Daily 10-Minute IT Services Insights

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering "Why Do We Care?", channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

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All Episodes

00:36:35

From McDonald's to Online Communities: The Role of...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/09

Automation is reshaping workflows across various industries, from fast food to creative production, prompting a shift towards smaller, trust-based online communities. The discussion centers on the balance between efficiency and maintaining authentic human connections in the age of AI. Kate O'Neill, a tech humanist and founder of Kao Insights, emphasizes the importance of designing automation that empowers individuals rather than detracting from their experiences. The conversation explores how

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00:22:39

Transforming Cybersecurity: From Risk Management to...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/08

Nett Lynch, a cybersecurity leader and strategic VCIO advisor, discusses the importance of translating complex security frameworks into actionable business outcomes. She emphasizes that clients are primarily concerned with their business goals and overcoming obstacles rather than the technical details of security frameworks. To effectively communicate the value of security investments, it is crucial to understand the client's business operations, including financial flows and growth aspirations. By

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00:19:33

Ransomware Attacks Surge, Google AI Vulnerabilities...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/07

Two sophisticated ransomware groups, Akira and Lynx, are increasingly targeting managed service providers (MSPs) and small businesses by exploiting stolen credentials and vulnerabilities. Together, they have compromised over 365 organizations, with Akira targeting major firms like Hitachi Vantara and Lynx focusing on critical infrastructure, including a CBS affiliate in Chattanooga, Tennessee. Both groups utilize double extortion tactics, combining file encryption with data theft to pressure victims

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00:18:33

AI Agents Transform SaaS Pricing, Microsoft Faces...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/06

Artificial intelligence agents are significantly transforming the landscape of software-as-a-service (SaaS) pricing, moving away from traditional per-seat licenses towards usage and outcome-based models. Gartner predicts that by 2030, 40% of enterprise spending on software will shift to these new pricing structures, prompting businesses to reassess how they perceive value in digital operations. As AI features become more prevalent in enterprise software, organizations must navigate potential risks

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00:16:59

SMBs Invest in AI, Microsoft and Amazon Report Strong...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/05

Small and medium-sized businesses (SMBs) are increasingly investing in artificial intelligence (AI), with a significant portion planning to allocate between $25,000 and $1 million towards technology this year. A recent GTIA survey revealed that 63% of SMBs believe AI will be the most impactful technology in the next two years, and 65% of executives view technology as crucial for achieving business goals. Despite economic uncertainties, 35% of these businesses intend to invest unexpected financial

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00:28:15

Austin McChord on Slide: Building a Better BCDR for...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/04

Austin McChord, co-founder and chairman of Slide, discusses the launch of his new BCDR startup, which aims to serve managed service providers (MSPs) with a fresh approach. Drawing from his experience at Datto, McChord emphasizes the importance of maintaining a strong culture and alignment with MSPs, which he feels has eroded in recent years. He addresses comparisons between Slide and Datto, explaining that while there are similarities in vision, Slide is built on a completely different technological

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00:11:46

Navigating AI Adoption and Cybersecurity in Regulated...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/03

Dave Sobel interviews Raffi Jamgotchian, founder and CEO of Triada Networks, about the current landscape of AI adoption in the financial services sector, particularly among small to medium-sized investment firms. Jamgotchian notes that while some clients are eager to embrace AI, others remain hesitant, mirroring trends seen with cloud technology. For those leaning into AI, Triada Networks is focusing on proof of concepts, helping clients structure their data effectively to leverage AI tools,

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00:19:03

Exploring GTIA's Future: Dan Wensley on Membership...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/02

Dan Wensley, the new CEO of GTIA, discusses his vision for the organization, emphasizing the importance of expanding membership and enhancing the value provided to both member companies and individual members. With 2,411 member companies and over 212,000 individual members, Wensley aims to grow these numbers by effectively communicating the benefits of membership, particularly to IT service providers (ITSPs). He highlights the need for a broader conversation within the community to foster growth and

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00:40:24

The Future of MSPs: Syncro's Insights on AI,...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/08/01

Michael George, CEO of Syncro, and Dee Zepf, Chief Product Officer, discuss the evolving landscape of managed service providers (MSPs) and the transformative potential of AI in their operations. They reflect on how automation has been a longstanding goal in the industry, but recent advancements in AI and technology have accelerated this evolution. The conversation highlights Syncro's strategic shift towards leveraging AI and automation to enhance their platform, particularly through the launch of

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00:28:34

Kaseya's New CEO Rania Succar on Innovation, MSP...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/31

Rania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem. With Kaseya facing scrutiny over customer service and billing practices, Succar emphasizes the importance of innovation and a cultural reset to strengthen relationships with MSP partners. She believes that Kaseya has the potential to be a leader in driving outcomes for small businesses through its partnerships with MSPs, which are essential for

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00:23:48

Skillfully's AI Innovations: Streamlining Hiring with...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/30

AI is revolutionizing the hiring process by enhancing human interaction and focusing on skills rather than traditional resumes. Brett Waikart, co-founder of Skillfully, explains how their platform utilizes AI to create realistic job simulations that allow candidates to demonstrate their skills in a practical setting. This approach addresses the challenges posed by the influx of AI-generated applications, enabling employers to filter through the noise and identify the most qualified candidates

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00:21:19

AI's Impact on Data Privacy: Why Security Frameworks...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/29

Yasir Ali, CEO of Polymer, discusses the shortcomings of current security frameworks, emphasizing their outdated nature and lack of real verification. He argues that many organizations still rely on signed statements without providing tangible evidence of compliance with security controls. This disconnect has become increasingly problematic, especially with the rise of AI and the need for more robust data protection measures. Ali highlights that the traditional approach of simply stating compliance

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00:17:10

US Economy Shows Resilience; Major Tech Firms Lay Off...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/28

The U.S. economy is demonstrating resilience with strong consumer spending and low unemployment filings, despite looming inflation and tariff pressures. Retail sales rose by 0.6% in June, surpassing expectations and indicating solid growth in gross domestic product for the second quarter. However, concerns about rising import costs, which saw their largest monthly increase in over a year, continue to cast a shadow over the economic outlook. While manufacturers anticipate growth and increased hiring,

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00:22:59

The Future of Legal Tech: Jonathan Rhyne on AI's Role...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/27

Managed service providers (MSPs) are increasingly becoming essential partners for mid-market organizations, with a recent Barracuda Networks survey revealing that 85% of firms with 1,000 to 2,000 employees now depend on MSPs for integrated security support. This shift highlights the growing complexity of cybersecurity challenges that these organizations face, as they seek to manage a multitude of disconnected security tools. The survey indicates a willingness among 92% of organizations to pay a

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00:43:57

The Future of AI in Document Intelligence: Balancing...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/26

The episode explores the strategic implications of managed services offerings, such as managed cameras and connectivity solutions, questioning whether they are genuine growth opportunities or mere distractions for IT service providers. Host Dave Sobel and guest Ryan Morris discuss the importance of continuous investment in research and development to stay relevant in the rapidly evolving tech landscape. They emphasize that while standardizing service offerings is essential for operational

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00:16:28

AI Job Demand Soars 985%, Trust Issues Emerge, VMware...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/25

Agentic AI has emerged as the leading technological trend according to McKinsey's latest report, with job postings for these roles skyrocketing by nearly 985% between 2023 and 2024. This surge reflects a growing interest in AI systems capable of performing complex tasks autonomously. Alongside this trend, the report highlights the importance of digital trust in cybersecurity, especially as organizations face new challenges from AI-enhanced cyber threats. The divide in attitudes towards AI in the

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00:12:27

AI Oversight Eases as Trump Pushes Exports; 400+...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/24

The Trump administration has unveiled a new AI action plan that emphasizes deregulation and the promotion of American AI exports, raising concerns among regulated industries. The initiative aims to foster American leadership in the AI sector by reducing environmental regulations for data centers and advocating for the export of AI technologies. However, the plan lacks specific details on how to establish global alliances or enforce export restrictions effectively, leading to uncertainty for

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00:16:35

OpenAI's Usage Surge, Kindrel's AI Framework, and the...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/23

OpenAI has released a new economic analysis showcasing the extensive impact of its AI tools, particularly ChatGPT, on productivity across various sectors. The report reveals that over half a billion people globally utilize OpenAI's AI tools, with a significant portion of users in the U.S. reporting that they use ChatGPT for work. However, a survey indicates that many employees feel pressured to adopt AI tools despite lacking confidence in their usage, raising concerns about the actual productivity

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00:12:06

Half of MSPs Prepare for Ransomware, SaaS Security...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/22

Managed service providers (MSPs) are increasingly allocating budgets for ransomware payments, with a recent report indicating that 45% have set aside funds specifically for this purpose. This trend raises concerns about normalizing the act of paying criminals, as many experts argue that such practices inadvertently support criminal activities. While some MSPs are turning to cyber insurance for protection, a significant portion remains vulnerable due to a lack of allocated budgets for ransomware

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00:13:44

Microsoft SharePoint Flaw Exposes Thousands; Fortune...

Business of Tech: Daily 10-Minute IT Services Insights ·

2025/07/21

Retail sales in the U.S. show a surprising rebound, rising by 0.6% in June, driven primarily by auto dealership sales, but concerns linger regarding inflation's impact on consumer demand. The episode also highlights a critical Microsoft SharePoint flaw that exposes thousands of servers globally and Forrester's recommendations for IT leaders to pivot their budgets towards AI while phasing out legacy technology. Additionally, the ongoing trend of Fortune 100 companies enforcing return-to-oﬃce mandates

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1,814 results

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