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PODCAST

The Insider Travel Report Podcast

Insider Travel Report

Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...

society & culture places & travel

All Episodes

6:03

How Crystal Guests Will Now Benefit From A&K Land...

The Insider Travel Report Podcast ·

2025/08/31

Mateus Lira, senior vice president of trade sales for Crystal, talks with James Shillinglaw of Insider Travel Report at last month’s Virtuoso Travel Week about how Crystal will now offer pre- and post-trips and even excursions provided by sister luxury tour company Abercrombie & Kent. The new tours are evidence of the synergy created by the combination of A&K and Crystal. For more information, visit www.crystalcruises.com and www.abercrombiekent.com. All our Insider Travel Report video

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21:46

How Celestyal is Catering to the Trade with New Programs

The Insider Travel Report Podcast ·

2025/08/29

John Diorio, managing director and vice president of business development for Celestyal, talks with James Shillinglaw of Insider Travel Report about his first impressions of the boutique destination-focused cruise line, which sales the Mediterranean in Greece and the Adratic and the Gulf of Arabia. Diorio, who joined Celestyal only a few months ago also reveals details of the cruise line’s new Sail & Stay program offering cruises with land packages in Athens. He also talks about Celestyal’s

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09:30

How A&K Is Developing an Expedition Cruise with Crystal

The Insider Travel Report Podcast ·

2025/08/29

Marrett Taylor, now chairman-Global AKTG Advisory Board & trade relations, talks with James Shillinglaw at this month’s Virtuoso Travel Week in Las Vegas about the latest synergy between Abercrombie & Kent (A&K), a leading luxury travel company, and sister luxury cruise line Crystal. A&K’s Expedition Cruises division, has partnered with Crystal to deliver A&K's cultural voyages aboard Crystal's fleet beginning with a pilot program in August 2026. For more information, visit

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13:31

How to Sell Celebrity Cruises as It Takes Delivery of...

The Insider Travel Report Podcast ·

2025/08/28

Jennifer Suarez, director of sales Celebrity Cruises, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week about her cruise line’s upcoming new ship, Celebrity Xcel, and what it will mean for the upper premium cruise line. She also details new ways travel advisors can sell Celebrity now. For more information, visit www.thecelebritycommitment.com. Or www.celebritycruises.com.All our Insider Travel Report video interviews are archived and available on our Youtube

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14:56

How Virtuoso Markets the Luxury Services of Its Members

The Insider Travel Report Podcast ·

2025/08/28

Helen McCabe-Young, Virtuoso’s senior vice president-global products and former senior vice president-global marketing, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week about how the luxury travel network uses a new social media program to help its members market their luxury travel services. McCabe-Young also provides an update on other marketing initiatives such as the So Virtuoso campaign. For more information, visit www.virtuoso.com. All our Insider

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09:39

What Virtuoso’s Tech Summit Revealed about AI and More

The Insider Travel Report Podcast ·

2025/08/26

Gilad Berenstein, creator of the Virtuoso Tech Summit, talks with James Shillinglaw of Insider Travel Report about what the Summit, held on Aug. 9 during Virtuoso Travel Week in Las Vegas, focused on, including AI and trending technology topics. Berenstein, a tech entrepreneur, investor and Virtuoso board member, has staged three Virtuoso Tech Summits in the last three years and this one was the largest yet. For more information, visit www.virtuoso.com. All our Insider Travel Report video

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05:45

How Travel Advisors Should Sell Star of the Seas

The Insider Travel Report Podcast ·

2025/08/26

Danny Genung of Harr Travel talks with Alan Fine of Insider Travel Report about why Star of the Seas is ideal for multigenerational cruising and how Royal Caribbean delivers consistently across dining, entertainment and ship design. Genung highlights onboard flow, family neighborhoods, entertainment quality and how travel advisors can use these features to sell the product more easily. For more information, visit www.cruisingpower.com or www.royalcaribbean.com. All our Insider Travel Report video

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12:27

Where to Dine at the Restored Waldorf Astoria New York

The Insider Travel Report Podcast ·

2025/08/26

Michael Anthony, partner chef at the newly reopened Waldorf Astoria New York, talks with James Shillinglaw of Insider Travel Report about the restaurants and cuisine at the hotel. From the two-level Lex Yard restaurant, named after the railroad yard beneath the building, to the light dining (and breakfast) in the famed Peacock Alley, Chef Michael delivers a modern interpretation of American classic cuisines. And yes, we did have a (reinterpreted) Waldorf salad. For more information, visit

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17:27

What the Numbers Say About Virtuoso Today

The Insider Travel Report Podcast ·

2025/08/26

David Kolner, executive vice president of Virtuoso, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week about how sales are with the network (up 12 percent overall), where luxury travelers are going these days, what’s the mood among Virtuoso’s luxury travel advisors and much more. Get a status report on Virtuoso. For more information, visit www.virtuoso.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel

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13:05

Meet the New Leader of Host Agency Avoya Travel

The Insider Travel Report Podcast ·

2025/08/25

Marc Kazlauskas, the new CEO of Avoya Travel, talks with James Shillinglaw of insider Travel Report about his new role leading the innovative host agency, now completely owned by Certares, the travel investment firm, after it purchased the remaining stake from Avoya’s founding Anderson family. With a background running tour operators and a large travel agency, Kazlauskas seems well prepared to take Avoya to the next level completely with its patented Live Leads technology. For more information,

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15:41

Welcome Back to the Waldorf Astoria New York

The Insider Travel Report Podcast ·

2025/08/25

Luigi Romaniello, managing director of Waldorf Astoria New York, talks with James Shillinglaw of Insider Travel Report about his beautifully renovated iconic hotel in the heart of Manhattan. Romaniello talks about why the renovation took so long (eight years), the décor and size of the new rooms and suites, the intricately refurbished public areas, like the famed Peacock Alley, and the completely restored ballroom and meeting rooms, plus the new restaurants and upcoming spa. For more information,

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15:09

How Virtuoso Is Making Sustainability Sellable to...

The Insider Travel Report Podcast ·

2025/08/22

Jessica Hall Upchurch, vice chairman and sustainability strategist for luxury travel network Virtuoso, talks with James Shillinglaw of Insider Travel Report about the programs she has helped develop to turn sustainable travel into part of the mainstream for the group’s luxury travel advisors. Hall Upchurch has launched an annual sustainable travel report to gauge progress and has backed yearly awards to preferred partners and travel advisors recognizing their achievements in sustainability. For more

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07:45

How Barbara Muckermann Is Reinventing Kempinski Hotels

The Insider Travel Report Podcast ·

2025/08/22

Barbara Muckermann, Group CEO of Kempinski Hotels, talks with James Shillinglaw of Insider Travel Report about how she is relaunching a hotel brand that is now 128 years young. Muckermann used this year’s Virtuoso Travel Week, where Kempinski sponsored the gala dinner, to drive home the history of her brand, its localized approach to luxury hotels, and its roster of famed properties. And she has bigger plans for the future. For more information, visit www.kempinski.com. All our Insider Travel

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08:47

Why Tauck Wants Your Clients to Roam Around the World

The Insider Travel Report Podcast ·

2025/08/21

Jennifer Tombaugh, CEO of Tauck, is celebrating the venerated guided travel company’s 100th anniversary by launching a new product line called Roam by Tauck. Roam, first new launch in more than a decade, is designed specifically for travelers in their 40s and 50s. with small-group journeys averaging just 16 guests per departure and an engaging balance of flexibility, active adventures and signature experiences. For more information, visit www.tauck.com. All our Insider Travel Report video

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07:49

How Royal Caribbean Plans to Expand Dining on Land...

The Insider Travel Report Podcast ·

2025/08/21

Linken D’Souza, senior vice president of food and beverage for Royal Caribbean International, talks with Alan Fine of Insider Travel Report aboard Star of the Seas about the ship’s new complimentary dining options and premium experiences, including the new Lincoln Park Supper Club. D’Souza also shares upcoming food and beverage plans for Perfect Day Mexico and Paradise Island, along with sustainability innovations such as AI-powered food waste reduction. For more information, visit

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08:11

Virtual Roadshows: How Other Segments of the Industry...

The Insider Travel Report Podcast ·

2025/08/20

Cruise lines rely on support from many other segments of the industry to sell their sailings. This includes travel technology companies and tour operators that provide essential tools, pre- and post-cruise tours, and excursions. These partners remain a crucial part of the cruise sales process, offering resources that enhance the overall travel experience. Alan Fine of Insider Travel Report moderates a panel with Stephanie Gries, senior education manager for Travefy, and Kiran Nambiar, senior vice

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11:21

Jason Montague on His Role as Chief Luxury Officer of...

The Insider Travel Report Podcast ·

2025/08/20

Jason Montague, chief luxury officer of Regent Seven Seas and Oceania Cruises, talks with James Shillinglaw of Insider Travel Report at last week’s Virtuoso Travel Week about his new role overseeing both a luxury cruise line and an upper premium line. Montague also tells us why he decided to return to Regent and Oceania (he had previously overseen Regent and helped to develop Oceania). He tells us how he views luxury and premium cruising today. For more information, visit www.rssc.com or

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10:42

Vicki Freed Shares Royal Caribbean’s Star of the Seas...

The Insider Travel Report Podcast ·

2025/08/19

Vicki Freed, senior vice president of sales, trade support and service for Royal Caribbean International, talks with Alan Fine of Insider Travel Report aboard the new Star of the Seas about updates to the Icon class and how the cruise line continues to innovate for travel advisors and their clients. Freed covers new entertainment, booking upgrades, multigenerational staterooms, "Perfect Days" on land and sea, and the company’s commitment to the advisor community. For more information, visit

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23:40

Virtual Roadshows: How Destinations Are Catering to...

The Insider Travel Report Podcast ·

2025/08/19

A key part of the cruise experience is the destination, including the ports where guests disembark and explore. Tourism officials share what their destinations offer, from island attractions to cruise line private islands, and how these experiences enhance the overall journey. This discussion highlights how travel advisors can better sell the destination component of a cruise. Alan Fine of Insider Travel Report moderates a panel with Francisco Blanch, director of leisure sales for Discover Puerto

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19:10

Virtuoso’s Matthew Upchurch on the Luxury Travel...

The Insider Travel Report Podcast ·

2025/08/18

Matthew Upchurch, chairman and CEO of Virtuoso, the luxury travel network, talks with James Shillinglaw of Insider Travel Report about the 37th Virtuoso Travel Week, held in Las Vegas last week. Upchurch also details his thoughts about how Virtuoso has evolved over the years and its new structure. He gives his view where luxury travel advisors are today and the state of the industry. For more information, visit www.virtuoso.com. All our Insider Travel Report video interviews are archived and

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807 results

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