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PODCAST

Outsource Accelerator Podcast with Derek Gallimore

Derek Gallimore

Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.

business management

All Episodes

41:01

OA 471: High-Touch Offshore Staffing Model - with Dom...

Outsource Accelerator Podcast with Derek Gallimore ·

2024/01/04

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471 Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia. The conversation delved into developing an outsourcing firm and Dom's extensive experience in the business. Additionally, they explored Dom's keen interest in automation and

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35:24

OA 470: Call Center Expansion Amidst AI Revolution -...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/12/21

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/470 Select VoiceCom In this week's podcast episode, Derek Gallimore spoke to Mark Shapiro. Mark is the CEO and Founder of Executive Boutique Call Center and Select VoiceComm (SVC). The conversation explored Executive Boutique Call Center's rebranding to Select VoiceComm, the company’s expansion to Davao, and AI's impact on the call center industry. References: W:

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40:01

OA 469: Bangladesh’s Booming Outsourcing Industry -...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/12/14

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/469 BACCO In this week's podcast episode, Derek Gallimore spoke to Wahid Sharif. He is the President of the Bangladesh Association of Contact Centers and Outsourcing (BACCO). The conversation explored the Bangladeshi outsourcing industry's evolution over the past 10 to 15 years and its growth and development. References: W: https://bacco.org.bd/ E: president@bacco.org.bd Start

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36:30

OA 468: Interview with Derek: Outsourcing, Ethics,...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/12/07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/468 CRDLE.com In this week's episode, Derek Gallimore joined Valerie Bowden for her podcast "What I Didn't Know About Africa." Valerie is the CEO and founder of CRDLE. CRDLE is a firm that connects African talent to global businesses, focusing on outsourcing staffing. The episode explored Derek's insights on outsourcing opportunities, especially in developing countries in the

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38:41

OA 467: Full-Time & By-The-Hour BPO Solutions - with...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/11/30

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The discussion covered Kuubiik's unique approach in the offshoring market and how it differs from traditional models. References: Web:

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42:07

OA 466: Remote Pioneer Takes Outsourcing to...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/11/23

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeeping, content creation, and marketing, among others. Derek and Catherine discussed US businesses’ perception of offshore staffing, and the adoption of

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41:33

OA 465: Mastering Culture Across Six Countries - with...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/11/16

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon discussed the complexities of running a company with a diverse workforce across different nations. References: Email: spencercannon@buwelo.com LI:

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42:29

OA 464: Technology Meets Staff Outsourcing - with...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/11/09

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolution. Piash discusses their company's approach to AI and commitment to creating new tools and services that empower clients to develop their businesses

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46:11

OA 463: High-Performance Offshore Staff - with Dan...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/11/02

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/463 Set Up My Offshore In this podcast episode, Derek Gallimore spoke with Dan Roggenkamp, the co-founder and director of Set Up My Offshore, which assists Australian businesses in establishing their offshore operations, primarily in the Philippines. The episode explored Dan's expertise and its application to the outsourcing industry. References: Web: https://setupmyoffshore.com.au/ Email:

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41:14

OA 462: Nearshore LatAm IT Developers from Colombia –...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/10/26

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/462 BetterWay Devs In this podcast episode, Derek Gallimore spoke to Paula Tellez, the Marketing and Sales Lead at BetterWay Devs, a Colombia-based company. BetterWay Devs specializes in IT development and other technical roles, strongly emphasizing nearshoring to the U.S. They primarily recruit their staff from Colombia, Peru, and Brazil. References: Web: https://www.betterway.dev/ Email:

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37:59

OA 461: From Upwork Freelancer to Employer of 350...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/10/19

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/461 SPLACE BPO In this podcast episode, Derek Gallimore spoke with Harold Ray Ladaran, the CEO and Founder of SPLACE BPO, based in Davao City, Philippines. Harold started his journey from working in a call center. SPLACE is now expected to reach 500 headcount by the end of the year. References: Web: https://splacebpo.com/ LI: https://www.linkedin.com/company/splacedavao FB:

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38:58

OA 460: Leading Egypt’s Big Outsourcing Opportunity...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/10/12

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/460 Xceed In this podcast episode, Derek Gallimore talks to Rasha Ezz Eldin, the sales and marketing director at Xceed, a company based in Egypt with facilities in Mauritius and Morocco. Derek and Rasha discussed the demand for Arabic language services, the role of AI and automation in the outsourcing industry, and Xceed's impressive growth. References: Web: https://www.xceedcc.com LI:

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50:05

OA 459: Optimizing the Virtual Assistant Model - with...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/10/05

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/459 The Virtual Hub In this podcast episode, Derek Gallimore welcomes Barbara Turley, the founder and CEO of The Virtual Hub, an outsourcing firm specializing in virtual assistants. Barbara's approach to running her firm sets her apart from others in the industry, with a unique system for recruiting, onboarding, and training virtual assistants before deploying them to clients. References: Web:

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44:01

OA 458: Businesss Process Innovation (BPI) - with...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/09/28

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/458 iCXeed In this week's episode, Derek Gallimore talks with Rain Abueg, the co-founder and Chief Culture Officer of iCXeed. iCXeed is a customer experience outsourcing firm located in the Philippines. Rain's discussess how their "work from anywhere" approach underscores their unique company philosophy and its role in shaping their organizational culture. References: FB:

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35:18

OA 457: Understanding IT Engineering Outsourcing -...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/09/21

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/457 Rootstack In this podcast episode, Derek Gallimore welcomes Alejandro Oses – the CEO of Rootstack, an IT engineering outsourcing firm based in Panama. They discuss various aspects of IT outsourcing, including how to choose the right IT service provider, client engagement in IT outsourcing, and what is the better choice for hiring staff is it individual or teams. References: W:

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44:32

OA 456: Scaling Location-Independent CX Expertise -...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/09/14

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/456 Influx.com For this week's episode, Derek delves into the intricacies of the CX industry through the lens of Alex Holmes, the Chief Growth Officer of Influx.com. References: E: alex.holmes@influx.com LI: https://www.linkedin.com/in/mralexholmes/ Start Outsourcing Outsource Accelerator can help you transform your business with outsourcing. Get in touch now, or use one of the resources

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43:32

OA 455: Scaling The Gig Economy For Enterprise...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/09/07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/455 Omni Interactions In this episode, Derek has a conversation with Courtney Meyers, co-CEO of Omni Interactions — a CX outsourcing provider based in CO, USA. They discuss how Omni Interactions utilizes the gig economy model, how gig workers can go beyond customer support, and the future of gig work. References: Web: https://omniinteractions.com/ E: courtney.meyers@oiteam.com Start

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22:00

OA 454: AI Enhanced Outsourcing Solutions - with Indu...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/08/31

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/454 Staffing Expert Derek speaks with Indu Badlani, the CEO of Staffing Expert, a BPO firm based in New York. They discuss Staffing Expert’s business, the strength of the Filipino talent pool, and empowering an AI-enabled workforce toward global collaboration. References: Web: https://www.staffingexpert.com/ LI: https://www.linkedin.com/in/indu-badlani-b8408025/ E:

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55:59

OA 453: Business Coaching, Building Strong Processes...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/08/24

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/453 Archers Contact Solutions This week Derek talks to Gene Bohensky, the chief executive officer of Archers Contact Solutions. During their 48-minute conversation, Derek and Gene delve into business coaching and its efficacy in addressing individual business requirements. Additionally, their discussion encompasses the realm of Philippine outsourcing, highlighting the exceptional skills and

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46:59

OA 452: Managing Tech, Developers & AI in Business -...

Outsource Accelerator Podcast with Derek Gallimore ·

2023/08/17

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/452 Diffco In this episode of the Outsource Accelerator podcast, Derek Gallimore talks with Vadim Peskov, co-founder of Diffco, about the nature of managing staffing, projects, and AI for their clients. Established in 2008, Diffco provides a mix of models for clients, including full teams, project work, and staff augmentation. References: Web: https://diffco.us/ LI:

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192 results

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