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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:28:03

How We’re Celebrating International Women’s Day

UNSCRIPTED ·

2024/03/06

In this episode of the Future of Field Service podcast, host Sarah Nicastro discusses how Future of Field Service plans to celebrate this year’s International Women’s Day theme of inspiring inclusion and shares some of her favorite words of wisdom from women featured on the podcast this past year.If you enjoyed this episode, make sure to subscribe, rate, and review on Apple Podcasts, Spotify, and Google Podcasts.

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00:35:55

Aligning Service Skills to a Modern Value Proposition...

UNSCRIPTED ·

2024/02/28

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Frank Odogu, Director of Lifecycle Services at Atlas Converting Equipment, for a discussion around moving beyond seeking only technical skill in service and taking a more holistic talent approach to meet future needs.Frank has over eight years of leadership experience in the global service sector at Atlas Converting Equipment, where he is committed to providing outstanding customer support and leading revenue

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00:36:55

Creating a Customer-Centric Service Sales Approach...

UNSCRIPTED ·

2024/02/21

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Hany Salah, Head of Services Sales at Schneider Electric, to dive into skills, approaches, and tactics in selling today’s service solutions. They also touch on storytelling, customization, and talent challenges. Hany has over 23 years of experience, mostly in the service sector, and has been working at Schneider Electric since 2008, now leading the service sales team for North East Africa. Besides his

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00:44:10

The Art of Leading with Roy Dockery

UNSCRIPTED ·

2024/02/14

In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Roy Dockery, Vice President of Field Operations at Flock Safety and author of the new book "The Art of Leading," for a discussion around the mindset and practices that lead to impactful and effective leadership. Roy stands out as a transformative leader in the service sector, keynote speaker, and creator of an innovative leadership model based on truth, love, and empathy to enhance impact. His

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00:28:29

Six Levers to Improve Employee Satisfaction in Field...

UNSCRIPTED ·

2024/02/07

In this episode of the Future of Field Service podcast, host Sarah Nicastro draws on recent enlightening conversations to compile a list of six focus areas that leaders should be prioritizing to improve employee engagement and satisfaction in field service.

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00:43:11

Powerful Innovation in a Changing World

UNSCRIPTED ·

2024/01/31

Sarah welcomes back Dan McClure, System Innovation Architect and Choreographer, Innovation Ecosystem, and co-author of the soon-to-be released book Do Bigger Things: A Practical Guide for Doing Powerful Innovation in a Changing World to discuss how innovation will change in the next five years and how technologies like AI are impacting the ways organizations innovate

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00:13:14

The State of Service in 2024

UNSCRIPTED ·

2024/01/24

Sarah shares her thoughts on what will take focus in 2024 for organizations focused on field service.

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00:31:17

Building Competence in Service – Today and Into the...

UNSCRIPTED ·

2024/01/17

In a session from the Stockholm Live Tour, Sarah talks with Ann Sørensen, Global Competence Development Manager at Alfa Laval about how to build competence in service for today’s needs but also with an eye to the future. This conversation touches on training of the front line workforce and career pathing to leadership development and employer branding, and a variety of other topics that factor into an effective talent strategy.

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00:49:10

Tetra Pak’s Proven Ways of Supporting Field Force...

UNSCRIPTED ·

2024/01/10

Sarah is joined by Marco Hugo Guiterrez, VP of Customer Service Operations, EMEA at Tetra Pak, who shares a detailed look at how the company is putting more emphasis on employee engagement and working to promote and maximize field force wellbeing.

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00:30:51

Vattenfall Customer Service's Prize-Winning People...

UNSCRIPTED ·

2024/01/03

In this episode, Sarah welcomes Caroline Häggström Marklund from Vattenfall to discuss their award-winning people-first strategy in customer services. Caroline shares the evolution of Vattenfall's people-first approach, highlighting the shift from focusing on performance to prioritizing employee well-being. The conversation also delves into Vattenfall's achievements, including winning the Swedish Union's HBTQI award for inclusivity and earning the Great Place to Work certification. Tune

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00:02:41

Happy Holidays

UNSCRIPTED ·

2023/12/27

Sarah and one of her little elves share a holiday message.

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00:13:16

The Top 10 of 2023

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2023/12/20

Sarah shares her selections for the Top 10 Future of Field Service podcasts of 2023.

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00:47:28

2023 Retrospective Takeover

UNSCRIPTED ·

2023/12/13

The tables are turned in this episode as Roy Dockery, VP of Field Operations at Flock Safety, interviews Sarah about here 2023 predictions and how accurate she feels she was. The two also discuss some of the industry events they both attended and reflect on overall trends of the year.

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00:41:02

A Service Transformation Deep Dive with Electrolux

UNSCRIPTED ·

2023/12/06

In a session from the Future of Field Service Live Tour event in Stockholm, Sarah talks with Kristoffer Brun, Services & Repair Transformation Manager; Anna Mezzanotte, Service Operations Product Domain Expert; and Peter Sandkvist, Transformation Manager, Electrolux for an inside look at lessons learned and wins celebrated from its current global service transformation.

en

00:47:55

What I’ve Learned About Leadership Through My Breast...

UNSCRIPTED ·

2023/11/29

Sarah welcomes back Linda Tucci, Senior Global Director, Technical Solutions Center, Ortho Clinical Diagnostics, for a vulnerable and inspiring conversation around how she’s navigated a breast cancer diagnosis while continuing to show up as a leader.

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00:21:57

Field Service Connect 2023 Recap

UNSCRIPTED ·

2023/11/22

Sarah gives a synopsis of what stood out to her most from the presentations and discussions at Field Service Connect in Denver, CO last week.

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00:41:51

Shifting Focus from Customer Service to Customer Succes

UNSCRIPTED ·

2023/11/15

Sarah talks with Mark Hessinger, SVP Global Customer Success at 3D Systems, about what it takes to break down silos within the service lifecycle and truly create a customer-in, customer-centric organization.

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00:33:15

Bringing Service into the DNA of a Historically...

UNSCRIPTED ·

2023/11/07

In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Lucas Rigotto, CSO of GEA, about what it takes to make – and keep – service top of mind in a business with a rich legacy of manufacturing products.

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00:17:16

Field Service Europe 2023 Recap

UNSCRIPTED ·

2023/11/01

Sarah shares some of the biggest themes and interesting discussions that took place last week at Field Service Europe in Amsterdam.

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00:45:16

Reimagining Change Management for Today’s Service Needs

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2023/10/25

Sarah talks with Sara Smith, Director of Global Service Change Enablement at Waters Corporation, about her experience transitioning into a career as a woman service engineer and about what she’s learned in her current role leading global service change enablement for her company.

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357 results

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