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PODCAST

The Empathy Edge

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation,

business marketing

All Episodes

43:55

Dr. Michelle Zhou: Empathic AI is Real and It's Here...

The Empathy Edge ·

2023/11/07

Much of the AI you hear about these days is about large language models trained to look for commonalities and best next guesses. This causes a lot of fear around how AI will be abused - Will the bots take over? Are the inputs unbiased and accurate? Will my teenager cheat on his school essay?But we can take a more thoughtful and opportunistic view of AI, specifically in areas where we can teach AI empathy. Yes, I said teach AI empathy. My guest today, Dr. Michelle Zhou, and I discuss how cognitive AI

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39:24

Dr. Rebecca Eldredge: Helping Leaders Manage Burnout,...

The Empathy Edge ·

2023/10/31

Leaders are crunched right now. Many are valiantly trying to adopt empathetic and Compassionate Leadership models to adapt to what employees on the market demand new models of leadership that are more human, but some still struggle to balance that with making tough business decisions, setting boundaries, and achieving high-performance standards - serendipitously, the subject of my next book.Today, Dr. Rebecca Eldredge, a licensed psychologist who supports socially conscious leaders, changemakers,

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11:02

October Hot Take: Why We Need Empathy NOW

The Empathy Edge ·

2023/10/24

You may not know this, but you possess a superpower. One that helps you connect and engage with almost anyone and become a stronger leader, create a thriving culture and build business value.And the great news is, this superpower is innate to us as humans. But sometimes, for some of us, well, the power atrophies - but it can intentionally be strengthened if you know how.It's called empathy. Today Maria shares how she discovered this superpower not only to make our world better, but how it drives

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32:28

Carol Vallone Mitchell, Ph.D: The Unspoken Crisis of...

The Empathy Edge ·

2023/10/17

If you've been with me a minute, you know that leadership paradigms are changing. Yet it's causing an unspoken crisis for male leaders in particular. Being empathetic and showing vulnerability are not consistent with how men have been socialized or how many women leaders were advised to lead. But that ain't gonna fly anymore in today's market or with today's talent! Leaders disrupting this status quo need to be strong against the push back and show the great results.Today Carol Vallone Mitchell

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41:21

Shasta Nelson: Why Successful Leaders Encourage Work...

The Empathy Edge ·

2023/10/10

1- Old School leadership thinking claims that work is work and personal is personal and never the two shall meet. However, how many of your friends resulted from work relationships? How much more joyful is the work when you know friends have your back? How much more engaged are you? After all, you often see coworkers more often in a given week than your partner or children!My guest today is author and keynote speaker Shasta Nelson. We discuss the myths around work friendships, and how encouraging

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39:56

Dave Zaboski: Creativity & Collaboration Lessons from...

The Empathy Edge ·

2023/10/03

There is a lot of talk about how creativity and collaboration "should" be done these days. Some say processes are stifling. Others say you have to all be in the same office to collaborate effectively. Today's conversation will offer you a different take on how collaboration can actually lead to the most creative solutions on the planet.Today, I speak with Laetro co-founder and firmer Disney creative, Dave Zaboski! We talk about what Disney taught him about effective collaboration, including the idea

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40:28

Marly Q Casanova: The Currency of Kindness & How to...

The Empathy Edge ·

2023/09/26

People often confuse empathy and kindness so I spend many a keynote or leadership training session debunking the myths of empathy. My guest today, Marly Q Casanova, or Marly Q as she is known, is “Miami’s Top Kindness Influencer” whose talks and events have inspired thousands of people of all ages to be more kind to themselves, each other, and the world since 2010. Today we talk about the difference between kindness and empathy, how empathy is a superpower, and why the currency of kindness actually

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31:06

Dr. Peter Sear: What Elite Sport Teaches Us About...

The Empathy Edge ·

2023/09/19

Athletes & legendary coaches from sport are often cited by leaders to motivate, inspire, & pull together as a team. But how many leaders actually practice & use the skills these high-achievers leverage to be successful? In today's sports landscape, coaches who have embraced emotional intelligent approaches are scoring points & building dynasties. And corporate leaders have a lot to learn from them.Today, Dr. Peter Sear & I talk about how sport leadership has changed & become

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30:29

Teri Schmidt: Empathy-Infused Team Building for...

The Empathy Edge ·

2023/09/12

When I say "team-building" or corporate training, do you say….ugh! Maybe you imagine sitting in a windowless conference room, or enduring an interminable video call that takes you away from the pile of work you need to get done - without offering anything of lasting value?There's a better way. And yes, it involves empathy as the key ingredient for turning a team-building event from a one-off transactional experience into a transformative one.Today, Terri Schmidt and I discuss where most

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45:48

Brigette Iarrusso: Disrupting Toxic Business Models...

The Empathy Edge ·

2023/09/05

We are not tied to harmful business and workplace practices. In fact, history shows us that we, as humans, work to improve things over time - look at laws against child labor, unsafe working conditions, and safety and truth in advertising regulations.Yes, capitalism and business have been rooted in toxic and inequitable practices for a long time because people can make a lot of money. But we are in a new era of converging trends: more transparency, higher ethical customer demands, and much more

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40:33

Janice Munemitsu: The Kindness of Color

The Empathy Edge ·

2023/08/29

What do collaboration and empathy look like when lives and liberty are on the line, not just workplace culture? Today, you're going to hear what happens when people come together across cultures to support each other - amidst a backdrop of World War, racism, fear, and segregation in 1940s America.Janice Munemitsu shares her family's inspiring story of kindness, collaboration, and empathy. Her book, The Kindness of Color, is the true story of multicultural collaboration between the Mendez and

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46:12

Sam Fleischacker: Adam Smith on Empathy and the Free...

The Empathy Edge ·

2023/08/22

Captains of industry and political pundits who believe the free market economy will save us all love to cite 18th-century social thinker Adam Smith and his book The Wealth of Nations. In it, he championed self-interest and a free market as a catalyst for societal improvement. But he also assumed those with the power and privilege would consider the needs of others within that free market system. Somewhere along the way, his ideas around empathy and moral obligation got stripped away from his

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11:40

August Hot Take: Why Connecting Through Story Works...

The Empathy Edge ·

2023/08/15

We are too often sleepwalking through our lives. Rushing from here to there, where people we come in close contact with become mere extras in the screenplay of our day. But what if you could take some time and find a way to connect with someone over a shared joy, or frustration, or cool coffee drink - or gaudy pink flamingo earrings? What if you could do this with the people you see and interact with every day - your co-workers? To access the episode transcript, please click on the episode title at

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37:28

Joanna L. Cea: Beloved Economies

The Empathy Edge ·

2023/08/08

A beloved economy. Doesn't that just sound like an economic ecosystem you want to be part of? Well, it can be. There are organizations out there who have innovated HOW they do work and broken out of business as usual - to stellar results. And the great news is that everyone can contribute to practicing a beloved economy - reorienting how we work to share power and unlocking well-being, meaning, and connection. Joanna Cea and Jess Rimington are co-authors of Beloved Economies: Transforming How We

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42:14

Lindsay LaShell: A Marketing Activist Blends Purpose...

The Empathy Edge ·

2023/08/01

Want to save the world - & build a healthy profitable business? You can. My guest today, Lindsay LaShell, and I talked about everything purpose & profit! What is a marketing activist, how impact organizations can better leverage marketing to achieve goals, where folks go wrong when leveraging social media, & the marketing lies that detract all of us, for-profit & nonprofit - from achieving our goals. Lindsay explains her buyer's journey framework & how it operationalizes empathy into your business

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43:09

Deconstructing Ted Lasso's Lessons on Leadership,...

The Empathy Edge ·

2023/07/25

In this special episode, I deconstruct Ted Lasso's cultural impact and golden lessons on leadership and empathy with one of my favorite people, Elisa Camahort Page.You may recall her from a past episode - she is a leadership and business expert, as well as a devoted empathy and pop culture fan, like myself - and we both enjoy finding lessons to apply to leadership and life in our favorite stories and characters. We discuss why the Apple TV+ show hit such a nerve with viewers (and us, as fan girls)

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51:55

Claude Silver: Leading with Heart at Vayner Media

The Empathy Edge ·

2023/07/18

Leading with your heart might be a scary phrase to some old-school leaders out there. But my guest today knows a thing or two about leading a fast-paced, successful company - without sacrificing human connection.Claude Silver believes showing up with heart and humanity is the key to unlocking greatness in people. Today, she shares her incredible personal story, what a Chief Heart Officer does, how it differs from HR, how empathy has fueled Vayner Media's growth, and their value of kind candor, as

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45:34

Leo Caldwell: Why Anti-Trans Laws and Homophobia are...

The Empathy Edge ·

2023/07/11

In 2021, Gallup found that unprecedented numbers of young people identify as LGBTQ+. Why should you as a leader or hiring manager care? Basically, Gen Z is the queerest, most gender-diverse generation - and they are under attack on a daily basis which distracts them mentally and emotionally from innovating, delivering, and contributing their vast talents to the team. If you want to fuel your company's growth, compete, and win, you need to empathize with and understand transgender rights and

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35:53

Colin Hunter: Disruptive Leadership and Being More Wrong

The Empathy Edge ·

2023/07/04

Everyone talks about disruption. Disrupting the status quo, the industry, the way we do things with their cool new product or service. But how about we disrupt leadership? How about we learn to embrace failure, build connection, and establish trust as the keys to success? My guest today, author, mentor, and CEO Colin Hunter shares why leaders need to be more wrong in order to be more successful. Today we talk about why leadership needs to be disrupted, a 3-pronged model for how leaders can increase

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35:55

Minette Norman: Psychological Safety

The Empathy Edge ·

2023/06/27

To unleash the potential of all employees in your organization, you need to create an environment where they feel safe enough to offer new ideas, speak up about risks, and bring their unique perspectives. If your culture lacks psychological safety, you could be missing out on opportunities or running headfirst into costly and avoidable risks. Today,Minette Norman, speaker, consultant, and co-author of the Psychological Safety Playbook, defines psychological safety and how it's intertwined with

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