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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:04:06

Service Management Leadership - The Difficulty of a...

Service Management Leadership Podcast ·

2025/03/20

In this episode, Jeffrey discusses the unspoken ways to improve your CMDB.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective

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00:20:01

Ep 47: "AI Literacy" — Bruce Daley, Part 2

Service Management Leadership Podcast ·

2025/03/20

In this episode kengon finishes up his conversation with Bruce Daley, talking about LLMs, output veracity, and the growing need for AI literacy in the workplace.

en-us

00:05:29

Service Management Leadership - Modernization...

Service Management Leadership Podcast ·

2025/03/17

In this episode, Jeffrey discusses the success criteria of modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

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00:19:40

David Cannon and Rina Brahmbhatt - Episode 4

Service Management Leadership Podcast ·

2025/03/14

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:07:33

Service Management Leadership - Jeffrey's Lessons...

Service Management Leadership Podcast ·

2025/03/13

In this episode, Jeffrey discusses the three things he learned while working at a very large firm. You will love this episode!Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the

en-us

00:22:48

Ep 46: “AI: If You Build It, Will They Come?” – Bruce...

Service Management Leadership Podcast ·

2025/03/13

In this episode kengon talks with Bruce Daley about life as an analyst, what it's like to be the founder of an AI startup, and why he's enthusiastic about LLMs

en-us

00:05:29

Service Management Leadership - BC-DR Alignment

Service Management Leadership Podcast ·

2025/03/10

In this episode, Jeffrey discusses the need to align Business Continuity with Disaster Recovery and with Service Delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

en-us

00:05:17

David Cannon and Rina Brahmbhatt - Episode 3

Service Management Leadership Podcast ·

2025/03/07

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:06:20

Service Management Leadership - Service Management...

Service Management Leadership Podcast ·

2025/03/06

In this episode, Jeffrey discusses how success will look differently in every organization.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:32:40

Ep 45: "AR Meets AI" -- Leonard Goffe [UPDATED]

Service Management Leadership Podcast ·

2025/03/06

In this episode, kengon talks with Leonard Goffe about all things Analyst Relations and also where it intersects with AI, including some guidance for those who may be interested in getting started in this field.

en-us

00:05:53

Service Management Leadership - Jevons Paradox

Service Management Leadership Podcast ·

2025/03/03

In this episode, Jeffrey discusses the Jevons Paradox or Jevons Effect.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to

en-us

00:10:03

Rina Brahmbhatt and David Cannon - Episode 2

Service Management Leadership Podcast ·

2025/02/28

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:06:24

Service Management Leadership - State of AI in IT,...

Service Management Leadership Podcast ·

2025/02/27

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 4 of 4.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and

en-us

00:14:30

Ep 44: Kairos Learning: Driving Proactive Skill...

Service Management Leadership Podcast ·

2025/02/27

In this Episode, kengon lays out the rationale for and a brief description of a new model for learning, training, and development called Kairos Learning. This is a new approach that he's been working on for a while now and he's excited to be unveiling it here in this episode.

en-us

00:07:15

Service Management Leadership - Operational...

Service Management Leadership Podcast ·

2025/02/24

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 4 of 4.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

en-us

00:13:46

David Cannon and Rina - Service Notes Episode 1

Service Management Leadership Podcast ·

2025/02/21

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:06:48

Service Management Leadership - State of AI in IT,...

Service Management Leadership Podcast ·

2025/02/20

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and

en-us

00:36:48

Ep 43: “Legal Stuff and Deepfakes, Oh my!” – Matt...

Service Management Leadership Podcast ·

2025/02/20

In this episode kengon finishes up his conversation with Matt Stamper. It's a bit longer than normal, so be prepared! Terms of Service, privacy policies, Deepfakes -- yup, it's in here.

en-us

00:04:43

Service Management Leadership - Operational...

Service Management Leadership Podcast ·

2025/02/17

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 3 of 4.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

en-us

00:06:06

Service Management Leadership - State of AI in IT,...

Service Management Leadership Podcast ·

2025/02/13

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 2 of 4.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and

en-us

1,100 results

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