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PODCAST

An Arm and a Leg

An Arm and a Leg

An Arm and a Legis a podcast about why health care costs so freaking much and what we can (maybe) do about it. If you’ve ever been surprised by a medical bill, you’re in good company. But as our team of seasoned journalists has learned from years of reporting — you’re not always helpless. We don’t have all the answers, but we’ll offer you tools and big picture insights with plenty of humor and heart. An Arm and a Leg is co-produced with KFF Health News and

society & culture documentary

All Episodes

25:30

She tangled with health insurance every day for 25...

An Arm and a Leg ·

2020/09/03

Barbara Faubion got up every day psyched to go to work—which she says puzzled her friends. “They’d go, ‘You love your job?!? You spend your whole day talking to an insurance company. Are you kidding me?’”She wasn’t kidding. Because she loved to win—and she was really, really good at untangling other people’s health-insurance problems.She's here to teach us what she knows.And we'll learn something else too, from a conversation with ProPublica reporter Marshall Allen:Why doesn't EVERY health insurance

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23:17

How to fight like a bulldog (against bogus medical...

An Arm and a Leg ·

2020/08/20

Steve Benasso is an HR director who, his colleagues will tell you, hates insurance companies, and hates seeing people getting taken advantage of. So he fights off weird medical bills and bogus insurance denials for those colleagues. "I am a bulldog on this stuff," he says. "I do it every month." And on this episode, he tells us how he does it. Send your stories and questions: https://armandalegshow.com/contact/ or call 724 ARM-N-LEGSupport us: https://www.patreon.com/armandalegshow Hosted on Acast

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27:39

Financial self-defense school, now in session: Make...

An Arm and a Leg ·

2020/08/06

If you need medical care, it's like you've entered a casino, playing for your financial life, with the deck stacked against you. Lucky for us, we get insight — and tips the dealer WON'T tell you— from ace reporter Celia Llopis-Jepsen.To start with, she got an executive from a health-care company to talk honestly — maybe more honestly than he realized — about how his company and others are playing the game, when they send patients bills for huge amounts.Here's what else she found, when she

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2:06

We’re back! Dealing with the cost of health care...

An Arm and a Leg ·

2020/07/27

There's no time like a pandemic to (a) learn to fight back against the awful cost of health care. And (b) have a good time doing it. Yep. Let’s go. Hosted on Acast. See acast.com/privacy for more information.

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22:12

The hug shortage, the new abnormal, and the $7,000...

An Arm and a Leg ·

2020/05/27

We wrap up our COVID-19 popup season with stories from three folks with very different takes on what we've learned so far about what the pandemic is costing us: A doctor and advocate in Brooklyn looks back on the wave of black and brown patients that filled her clinic in March. A nurse-practitioner in Texas looks at how new tech is—and isn't—helping the older patients she cares for.And: One of the country's top insurance nerds says her first policy ideas to keep people from getting stuck with high

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21:54

How Katelyn survived COVID—without going bankrupt....

An Arm and a Leg ·

2020/05/20

In early April, Katelyn was in a financial bind: Home sick with COVID, she hadn't been paid in weeks. And bills were due. "My landlord is kinda beating down my door right now," she said in a voicemail to our hotline.Weeks later, Katelyn got back in touch: She had made it through, thanks to a combination of playing hardball with one company and knowing how to play nice with others.Because of her job, she had an insider's understanding of the playing-nice process: Katelyn works in collections for a

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16:32

From inside the health insurance company: Angst, and...

An Arm and a Leg ·

2020/05/13

A listener, who has worked in health insurance for decades, wrote in. "I have listened to all the episodes in this podcast, and there are times I come away feeling bad working for the insurance company."We talked. Along with angst, she shared insights and advice we all can use. Hosted on Acast. See acast.com/privacy for more information.

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18:12

The severe, weird recession... in health care. And...

An Arm and a Leg ·

2020/05/06

You've probably noticed: The U.S. economy is crashing.Something you may not have noticed, that may sound really weird: Almost half of that economic devastation comes from just one sector.And that sector? It's health care.If that sounds completely backwards, it is. Except in the world of how we pay for health care in this country.Because even though we as a society need health care workers like never before, to fight COVID...... we-as-individuals are avoiding doctors' offices and hospitals for

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21:13

COVID tests are free, except... when they're not

An Arm and a Leg ·

2020/04/29

Anna's insurance company said it would pay 100 percent for COVID-related testing. And then they left her to pay a giant bill.She got help, thanks to a viral tweet, but... her story exposes big loopholes in consumer protections. We learn how to avoid falling in.And: The way people responded to her tweet was generous, moving, and... complicated. Uncomfortable. Weird. Even with everybody doing their absolute best. (And, we should say, with as happy an ending as any of us get these days.)Anna's story

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17:05

Like a fire with no one to call: 'We've left no...

An Arm and a Leg ·

2020/04/22

Ryan Gamlin spent a decade working on the financial side of health care, before going to medical school. Now, as an anesthesiologist in Los Angeles, he’s on the front lines fighting COVID-19, an experience he describes as “scary, in a way that I never expected to be scared, going to work.”He was scared one day last summer, too, when a California wildfire came within feet of the hospital where he was working.And then a fleet of fire trucks showed up to protect the hospital. “City, county, park

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32:04

If I get COVID-19, what good will my insurance do me?

An Arm and a Leg ·

2020/04/15

Lots of people have insurance plans that only cover them with certain places —providers, certain hospitals.But: in a COVID pandemic surge, who knows if you'd end up one of those places? And if you end up someplace else... then what?That’s the question we got from a listener named Becky in Minnesota. She's got a Bronze plan — it only covers a limited "network" of providers— and she's got a $6,000+ deductible.With officials talking about converting sports arenas into makeshift hospitals, Becky says:

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20:55

Makers unite: Speeding PPE to a COVID hospital

An Arm and a Leg ·

2020/04/06

We kick off SEASON-19, about the cost of COVID, with a dose of hope — a story about an unlikely chain of people coming together to speed PPE to a COVID hospital in Brooklyn. NYC is a couple weeks ahead of the rest of the country, we think, so there are lessons here we can all get ready to use. Especially this: Don't be afraid that what you have to offer isn't enough. Take the step in front of you, even if it's a little one.Here's a couple ways to startYou can donate to that effort to get PPE to that

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1:42

Whoa. Welcome to SEASON-19

An Arm and a Leg ·

2020/03/30

We were not expecting to bring the next season out for another couple months, but... STUFF has been happening. Is happening. We're here with you. Bring us your stories and your QUESTIONS: We'll ask the smartest people we know to tell us all what they know. go to https://www.armandalegshow.com/contact OR call our **hotline**! Yep: (724) 276-6534 -- which spells 724 ARM N LEG. Hosted on Acast. See acast.com/privacy for more information.

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33:45

Reporter's Notebook: What we've learned so far, and...

An Arm and a Leg ·

2020/02/14

This bonus episode turns the tables: Ace reporter Sally Herships interviews Arm and a Leg host Dan Weissmann, about what he's learned so far, and what's ahead for the show. \They dig into the stories listeners are sharing -- the lessons people say they’re learning, and the lessons they’re sharing.And Dan previews the celebrations in store as the show hits a landmark: 500 Patreon supporters! If you haven't signed up already, there's still time to join us -- sign up by March 1 -- and earn some special

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28:59

Watch Your Back: Outwitting the Back-Pain Industry

An Arm and a Leg ·

2020/01/02

Cathryn Jakobson Ramin, an investigative reporter with a bad back, spent years researching the $100-billion back-pain industry. She found that the most commonly-prescribed treatments, including surgery, frequently do not work — and often leave people a lot worse off. She also learned what does work. Whenever someone I know says their back is killing them, I send them a link to Ramin's 2017 book, Crooked: Outwitting the Back Pain Industry. In this episode, we hit the highlights of Ramin's findings

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26:17

Christmas in July

An Arm and a Leg ·

2019/12/26

How one family's tragedy became, decades later, a $1 million gift to their neighbors. This story has everything: Laughter. Tears. Family. Community. Generosity. Softball. AND: Punk rock. John Oliver. A taco bar. Hosted on Acast. See acast.com/privacy for more information.

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23:21

This hospital sued thousands of patients — until a...

An Arm and a Leg ·

2019/12/19

They say the problem with relying on journalists to embarrass providers into caving on crazy bills is, there aren’t enough journalists to go around.Fair. But sometimes journalists can scale up.In Memphis, reporter Wendi Thomas found that the city’s biggest hospital routinely sued its patients over unpaid bills, despite making tidy profits.The hospital even sued its own badly-paid employees — a fact Thomas said was immediately visible just by visiting the court house. “You saw them, there, in their

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27:39

Can they freaking DO that?!?

An Arm and a Leg ·

2019/12/12

A woman got a bill from a medical testing lab she’s never heard of, for $35. Then, a follow-up bill said if she didn’t pay up right away, that price was going up — WAY up: to $1,287.Which raises a question that comes up a LOT with medical billing: Can they freaking DO that?!?Can some random lab hit you up for money — and then threaten you with a late fee of more than $1,000??On this episode, we go find out.This was fun. We'll do it again.Next time you want to know, Can They Freaking DO That?!? ..

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26:22

Why can't they tell you the price upfront?

An Arm and a Leg ·

2019/12/05

Sarah Macsalka has seen the stories about how expensive an emergency room visit can be, even for a minor complaint.So when her seven year-old son Cameron gashed his knee on a weekend morning in June, the ER was NOT where her family headed first.In fact, Macsalka did just about everything she could to avoid paying a big, fat bill to get Cameron’s knee stitched up — and ultimately failed.For instance, she took Cameron first to a local urgent-care clinic, but was told they didn't have anesthetic. So it

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22:17

Health Care: The Musical

An Arm and a Leg ·

2019/11/27

It would sound a LOT likeExplanation of Benefits, which is a musical revue that actually played in New York City in 2019.... so it would feature a parody of "Bills, Bills, Bills" — the 1999 Destiny's Child hit —rewritten for the age of GoFundMe.And it would have smart, funny musical numbers tracing the long, sad history of the U.S. health care industry.Welcome to our musical episode! And thank you to the young NYC troupe Heck No Techno for creating Explanation of Benefits.Our episode isn't sung all

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162 results

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