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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

51:31

Conversations Squared - #2 Jason F. Gilbert

VUX World ·

2022/12/08

Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he's worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as 'Anna') and now with ElliQ - a robotic companion for elderly Americans. We talked about personas, multimodality, TTS and SSML, empathetic bots like ElliQ and more... Hosted on Acast. See acast.com/privacy for more information.

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1:01:27

Voice AI that detects your tone of voice with Sean...

VUX World ·

2022/11/30

What if you could detect the tone of voice of callers and figure out whether they're lying or telling the truth? Whether they're confident or bullsh*tting. This is voice AI taken to a new level. We're joined by Helios Life Enterprises co-founder and CEO, Sean Austin, to learn more.Join our next webinar, conversational commerce: how AI-powered digital workers can boost sales: Find out more: https://vux.world/conversational-commerce-how-ai-powered-digital-workers-can-boost-sales/ Hosted on Acast. See

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1:02:25

Conversational AI in the emerging web 3 landscape,...

VUX World ·

2022/11/24

After founding Skilled Creative 2017, and turning it into one of the most notable voice agencies, Brandon Kaplan and his crew of emerging tech pioneers combined forces to create Journey; an innovation and design consultancy conceived to help brands envision, plan, and effectively build the next generation of fan experiences and customer journeys.Brandon joins us to share his vision for the future of conversational AI in emerging tech spaces, such as AI-assisted creativity and content and web 3. Join

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33:00

Conversations Squared #1 - Emily Uematsu Banzhaf

VUX World ·

2022/11/23

Emily Uematsu Banzhaf talks to Ben McCulloch about conversation design. Emily is a Content Designer at WillowTree, a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she's also a professional violinist!We talked about personas, ethics and the sound of conversations. Hosted on Acast. See acast.com/privacy for more information.

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56:15

Building an effective digital assistant for banking...

VUX World ·

2022/11/17

If you're in banking and you haven't been seriously considering your conversational AI strategy, then where have you been?Yes, it's early, but the banking industry is one of the stand-out industries where conversational AI can add immeasurable benefit to your business operations and customer experience. One person who's been through the end-to-end journey of formulating the strategy, building the team and deploying the solution is Bill Hawks. Bill is Digital Customer Experience Manager -

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1:00:24

How Scotiabank uses conversational AI, with Fabio...

VUX World ·

2022/11/02

Learn how Canada’s largest bank is approaching conversational automation, as we step through the journey into creating the Scotiabank digital assistant, with Fabio Sarti, Sr. AI/ML Product Manager.Fabio joins us to share everything from use cases and channels to technical implementation to privacy and early results achieved since launching its assistant in May. Hosted on Acast. See acast.com/privacy for more information.

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55:58

Introducing conversation design into a dev-led...

VUX World ·

2022/09/29

Collin Carnahan is a Senior UX Conversation Designer at Workday. Collin joins us to share how he and his team implemented conversation design systems and processes into a largely development and technically driven organisation. One of the crucial elements of getting the customer experience right with conversational applications is that they're designed right. That's not to say that technical developers don't have a role to play, or that conversation design needs to trump development in all cases

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1:00:20

AI Studio, adoption and trends, with Amitha Pulijala...

VUX World ·

2022/09/28

Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another acquisition later (Vonage itself was recently acquired by Ericsson), and those plans have come to fruition with the recent general release of the Vonage AI Studio.In this episode, I’m joined by two of the leading brains on the Vonage APIs side of the business: Amitha Pulijala, Vice President of Product, and

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1:00:57

All text and no voice makes your CX dull, with...

VUX World ·

2022/09/23

As fantastic as text-based NLP systems are, you can't beat voice. There's so much data in the spoken word that businesses can use to improve their customer experience and add business value. Today, Senseforth co-founder and CEO, Shridhar Marri, joins us to shine some light on the top use cases and future of voice intelligence.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more

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55:32

Conversational AI at Genesys with Harshali Desai and...

VUX World ·

2022/09/14

Harshali Desai, Sr Product Marketing Manager, and Mitch Mason, Product Manager, both work on the conversational AI side of Genesys, the industry-leading CCaaS provider. Harshali and Mitch both join us to share the Genesys approach to conversation design, knowledge management, agent assist and process automation.Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20 Hosted on Acast. See acast.com/privacy for more information.

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54:41

Conversational AI for drive through restaurants with...

VUX World ·

2022/09/09

Conversational AI works perfectly when it's applied to conversations that are routine. Conversations that happen all the time with regularity are prime opportunities to automate because they're typically conversations that have defined outcomes. Outcomes that can get boring for a human to pursue. The drive through ordering experience is one of those scenarios. Vehicle after vehicle, having variations of the same conversation, day in, day out. Many have tried to experiment with conversational AI for

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1:05:45

Why Conversational AI is really about business...

VUX World ·

2022/09/06

OneReach.AI featured as a Leader in Gartner's Magic Quadrant for Enterprise Conversational AI platforms this year. However, when compared to other platforms out there, there's something distinctly different about the OneReach.AI approach.Yes, there's a big focus on conversational AI technologies, however, there's just as much (if not more) focus on business process automation. The types of use cases the platform enables are truly transformative and we could all learn a lot about the OneReach

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1:00:48

Cracking the real world ‘cocktail party problem’ in...

VUX World ·

2022/08/25

Ever wondered why you in-car voice assistant never hears what you say? Ever caught yourself shouting into your headphones on a busy road, trying to wake up your assistant? One of the most challenging parts of voice AI is picking out voices in noisy environments. You can retrain speech recognition models using acoustic modelling and invest in beamforming microphones, but that might not be enough. Today, we meet the company that has cracked voice recognition in extremely noisy environments. Yobe

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1:05:32

An AI modelled on the human brain, with Peter Voss,...

VUX World ·

2022/08/24

Peter Voss coined the term ‘AGI’ (artificial general intelligence) and is one of the best brains in the business to discuss the real potential of artificial intelligence to behave like humans. Can we build machines that can think? That are conscious? What needs to happen for us to have that ever-present AI assistant we’ve been dreaming of? The JARVIS, the Holly, the Computer, the Hal’s of the world. Peter Voss is the co-founder, CEO and Chief Scientist at Aigo, a conversational AI technology that

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1:00:08

Scaling a conversation design practice with Meredith...

VUX World ·

2022/08/19

Meredith Schulz has scaled LivePerson's conversation design practice from 3 to 12 people in the last couple of years. As the Sr Conversation Design Manager, Meredith has barrels of experience in conversation design best practice and tons of learnings on what it takes to grow your team successfully. Meredith and I will be chatting about key considerations and learnings for scaling a conversation design team: process and principles, governance and management, documentation and artefacts, design and

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1:01:11

Why do most chatbots fail? With Dawn Harpster, Talkdesk

VUX World ·

2022/08/18

With over a decade of experience designing conversational interfaces, Dawn Harpster is part of a rare breed. Currently Senior Conversation Architect at Talkdesk, Dawn joins me for a conversation about why most chatbots just aren't that good.What mistakes do conversation designers commonly make? What skills do conversation designers often lack? What are some of the common misconceptions that we have in the industry today? Does your digital assistant really need a personality? All will be revealed,

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1:04:51

Unleash the real power of DialogFlow, with Rob Lubow,...

VUX World ·

2022/08/04

Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable. We're joined by CMO, Rob Lubow to discuss the what, how and why of DialogFlow augmentation, plus some deep discussions on AI ethics, cognitive bias and the future of the economy and society in an increasingly AI-mediated world.00:00 Introduction and presenting VUX World @ VOICE22 Presented by Kore AI Find out more at https://voicesummit.ai/agenda03:54 What

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53:38

Automate the mundane, elevate the humane, with Muddu...

VUX World ·

2022/07/27

Niche player in Gartner's 2022 Magic Quadrant for enterprise conversational AI platforms, Aisera has been making moves to bring the best AI service experience to market. We're joined by Aisera CEO and investor, Muddu Sudhakar, to discuss the Aisera philosophy for AI mediated service provision and how it enables enterprises to get the best out of their human resources. Hosted on Acast. See acast.com/privacy for more information.

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1:01:49

The rise of digital humans, virtual influencers and...

VUX World ·

2022/07/26

There's a reason why the digital human market is forecast to reach $527 billion by 2030. And it's not all about the metaverse. One of the companies leading the digital human charge is UneeQ, and we're joined by CEO, Danny Tomsett, to dive into the rising trend of digital humans, branded avatars, virtual influencers and more. We'll discuss how and where digital humans are and will be used, the value they add to users, customers and businesses, as well as how you can get started on your digital human

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1:20:33

Conversation design maturity with Braden Ream, CEO,...

VUX World ·

2022/07/21

Braden Ream is the CEO of the rapidly growing conversation design platform, Voiceflow. Braden and his team spend their days working to understand how conversation designers work, and what they need. Needless to say, he’s worked with countless conversation design teams and is perfectly placed to highlight some observations on what the best conversation design teams in the world do well. You’ll learn the signs of conversation design maturity as well as pointers on how to improve your practice. Hosted

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367 results

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