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PODCAST

The Human Risk Podcast

People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of "human risk", or "the risk of people doing things they shouldn"t or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at "human reward", or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often

science social sciences

All Episodes

39:44

Rory Sutherland, Gerald Ashley & Paul Craven at Abbey...

The Human Risk Podcast ·

2023/07/30

What happens when you put three Behavioural Science gurus in a world-famous music studio? On this episode, we find out as my guests are Paul Craven, Rory Sutherland and Gerald Ashley, who join me for part three of a three-part series recorded at the world-famous Abbey Road Studios. Before listening to it, I highly recommend listening to Parts One and Two, which you’ll find here.Part One 🎧 👉 https://www.humanriskpodcast.com/rory-sutherland-gerald-ashley-paul-craven-at-abbey-road-part-one/Part Two

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47:49

Rory Sutherland, Gerald Ashley & Paul Craven at Abbey...

The Human Risk Podcast ·

2023/07/23

Why do some people become ‘super spreaders’ for fashions and ideas? Why might an acceptance letter from a top University be worth more than a degree from the same establishment? These and many more questions are answered in this episode.My guests are Behavioural Science gurus Paul Craven, Rory Sutherland and Gerald Ashley and this is Part Two of a three part series recorded at the world-famous Abbey Road Studios. Before listening to it, I highly recommend listening to Part One, which you’ll find

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46:16

Rory Sutherland, Gerald Ashley & Paul Craven at Abbey...

The Human Risk Podcast ·

2023/07/14

What happens when you bring three behavioural science gurus into a world-famous recording studio? Find out on three special episodes of the Human Risk podcast.Rory Sutherland, Gerald Ashley and Paul Craven have all been on the show before (links below), both individually and as duets. As the show approaches its 250th episode, I thought I’d invite them all back together for a recording session in Abbey Road Studios. For this first of three episodes, I asked Rory, Gerald and Paul a question that was

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63:16

Nitish Upadhyaya on Behavioural Law

The Human Risk Podcast ·

2023/07/05

How do we know that laws and rules are effective? On this episode, I'm returning to the field of Behavioural Law. It's something I've explored in previous episodes with academics (links below), but this time I'm joined by a practitioner who works in a law firm and whose job is to think about the behavioural dynamics of law.The idea behind Behavioural Law is that since we right laws and rules in order to influence human behaviour, it makes sense to explore whether or not the laws and rules have the

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65:42

Dr Vanessa Patrick on the Power of Saying 'No'

The Human Risk Podcast ·

2023/06/26

Why does a two-letter word ('no') often cause us huge amounts of problems? After all, it's easy to say… except when it isn’t. We’ve all found ourselves in situations where we’ve wanted to say 'no' but, for some reason, haven’t been able to do so.From a human risk perspective, it's not hard to see how finding it hard to say 'no', can crystallise human risk; it can lead to people doing things they aren’t qualified to do, don’t feel morally right about doing or simply don’t want to.So, how can we put

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73:52

Paul Dornan on being truly funny

The Human Risk Podcast ·

2023/06/16

What does it mean to be truly funny? We often associate the word ‘funny’ with comedy and making people laugh. But it can also mean being witty, incisive ironic, playful, teasing, or delivering little moments of truth. On this episode, I’m speaking to comedy writer Paul Dornan, whose new company, True Funny, helps people discover what makes them funny — in the loosest sense of the word — and how they can maximise that in the way they present themselves. Not to make them artificially funny in an

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57:01

Christian Hunt on Humanizing Rules

The Human Risk Podcast ·

2023/06/09

Why should we humanize rules? On this episode, your usual show host Christian Hunt is replaced by experienced podcaster and presenter Mark Heywood. That's becuase, the guest on today's episode is...Christian.Having just released a book called 'Humanizing Rules: Bringing Behavioural Science to Ethics & Compliance', he joins Mark to explore the complex world of human decision-making and the challenges of influencing compliance with rules. As well as talking about the book, we also provide personal

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66:58

Rupert Evill on Bootstrapping Ethics

The Human Risk Podcast ·

2023/06/03

How can organisations with limited resources handle ethical issues? While every organisation wants to be ethical — or at the very least, to be seen to be ethical — smaller ones often lack the resources or experience to manage these issues.My guest Rupert Evill is the author of ‘Bootstrapping Ethics’, a book that’s designed to help organisations with limited resources in the same way as they think of other challenges as something that can be bootstrapped. In other words, you don’t need lots of money

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61:24

Dr Bettina Palazzo on Compliance Communication

The Human Risk Podcast ·

2023/05/28

What’s the most effective way to communicate rules and influence humans to comply with them? On the face of it, just telling people what to do seems like a sensible approach. But what about when those rules have a qualitative component, where people need to do things to a particular standard — for example, behave in an ethical manner — or where it’s not possible to monitor what they’re doing?In those cases, just telling people what to do is far less likely to work as we risk only finding out once

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66:57

Matt Ballantine on The Human Side of Technology

The Human Risk Podcast ·

2023/05/17

What happens when people meet technology? As Artificial Intelligence makes machines appear to be more human, what does that mean for the interactions we have with tech?On this episode, I’m speaking to Matt Ballantine. He has spent spent the past two decades helping organisations make sense of where people, communications and technology collide.In the past, Matt has worked in global technology, media and marketing organisations, including Microsoft, Imagination, Reuters and the BBC, focussed on a

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67:21

Kristina Stiles on Burn Prevention

The Human Risk Podcast ·

2023/05/05

Why did an advertisement for coffee prompt a nurse to contact the company to ask them to withdraw it? The answer is that the nurse in question has 20 years experience in burn care, and the advertisement — for the coffee chain Costa Coffee — showed a scene which, if replicated in real life, could cause serious injury.That nurse is called Kristina Stiles, and she’s my latest guest on the show. I saw her post and was intrigued. After a brief introductory discussion, I realised that not only was this an

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67:18

Jenny-Joy Kreindl on Leadership Communication

The Human Risk Podcast ·

2023/04/29

What’s the difference between a leader that communicates well and one that doesn’t?We’ve all seen examples of leaders who are terrible at communicating — whether it’s politicians that can’t find the right words or those nightmare bosses who fail to read the room. If you’ve watched any of the recent clips on social media of insensitive bosses communicating really badly, then this episode is your antidote.My guest is Jenny-Joy Kreindl. She’s the managing partner of Talent & Leadership Solutions, a

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63:35

Dr Kirsty Sedgman on Being Unreasonable

The Human Risk Podcast ·

2023/04/22

What do we mean when we say that someone is being unreasonable? On the face of it, the person we're describing has either broken a rule or a social norm. But what are we basing that on?My guest Dr Kirsty Sedgman is a Doctor of Audiences at the University of Bristol. That means she researches how audiences — for example, in the theatre — behave and respond to the performance they're watching.Her work investigates how people find value in cultural participation. How do they experience and respond to

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63:41

Professor Magda Osman on Misinformation

The Human Risk Podcast ·

2023/04/16

Why might seeking to ban misinformation, be a bad idea? On this episode, I’m returning to a subject I’ve looked at before, with a guest I’ve spoken to before!She’s Professor Magda Osman — if you’ve not heard her previous experiences, there are links below to those and her bio – and, as ever, she’s got some fascinating insights. The topic is Misinformation.On the face of it, trying to ban mis- or disinformation seems like a good idea. If we know something is likely to mislead people then, we should

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72:32

Dr Siegfried Hoenle on Positive Leadership

The Human Risk Podcast ·

2023/04/02

In times of uncertainty and change, what do we need from leaders? On this episode, I'm sepaking to Dr Siegfried Hoenle, a leadership expert whose approach to leadership is relentlessly positive.Siegfried believes that leaders need to deliver their mission through three 'P's: passion, purpose and partnership.In our discussion. Siegfried emphasizes the need for leaders to genuinely embody the values of their organization and create a community where people want to belong and flourish. He's no fan of

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63:11

Professor Magda Osman on Compliance, Coercion &...

The Human Risk Podcast ·

2023/03/24

What do Compliance, Coercion and Competence have to do with each other? They’re all subjects I talk about with my guest Professor Magda Osman who manages to weave all three topics together.Compliance is all about exploring the challenges of policymaking in the real world. It’s one thing looking at the theory of how things should be regulated and public policy should be designed, but another to look at the realities of putting it into practice. Coercion is looking at the topic of ‘free will’; do we

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49:22

Chris Houghton on Circularity

The Human Risk Podcast ·

2023/03/14

What is circularity, and why does it matter? As we seek to manage the climate emergency, companies are being challenged to play their part in being more sustainable. Which is where the concept of circularity comes in. This is the idea, in the context of sustainability, that a product is created with its own end-of-life taken into account.In other words; businesses take responsibility, not just for producing an item, but for what happens after it reaches the end of its useful life. Whether that’s an

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54:15

Nick Chatrath on AI & Leadership

The Human Risk Podcast ·

2023/03/03

As we enter the Age of Artificial Intelligence, what role will humans play? On this episode, I'm speaking to leadership expert and coach Nick Chatrath. He's a former colleague of mine and the author of a new book called 'Threshold: Leading In The Age of AI', which explores how leadership models will need to evolve in the AI Era in order to avoid humans feeling frustrated, unmotivated, and burnt out.In our discussion, we explore how AI taking over cognitive tasks will mean leaders need to develop new

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74:00

Peter Ramsey on Customer Experience (Part Two)

The Human Risk Podcast ·

2023/02/26

What makes for a good customer experience? In two special episodes of the Human Risk podcast, I’m speaking to CX experts who provide fascinating insights into what drives how we feel about the times when companies deliver really good or really bad service On this episode which is the second of the two, I speak with Peter Ramsey. He’s the Founder of Built for Mars, a company that undertakes UX research. He has spent 1000s of hours researching what makes for good and bad customer experience and has

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78:07

John Sills on Customer Experience (Part One)

The Human Risk Podcast ·

2023/02/26

What makes for a good customer experience? In two special episodes of the Human Risk podcast, I’m speaking to CX experts who provide fascinating insights into what drives how we feel about the times when companies deliver really good or really bad service.In two interviews that I’m releasing together, I’m speaking to experts in customer experience. They both have different approaches, but their work is aimed at the exactly the same objective; recognising when the experience is poor and identifying

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362 results

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