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PODCAST

Excellence In Healthcare Podcast

Welcome to the "Excellence In Healthcare Podcast," your go-to resource for healthcare business executives who want to accomplish impactful results for the communities they serve. This podcast, hosted by Jarvis T. Gray, is intended to provide healthcare professionals with proven solutions for aligning people, processes, and priorities to generate business success.Join Jarvis and industry experts as they discuss the current trends and best practices affecting the healthcare business. This podcast

business management

All Episodes

01:15:45

Nicole Cable, MHS, CPXP, LBBP Chief Experience Officer

Excellence In Healthcare Podcast ·

2020/09/08

Here in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around

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00:57:40

Michael Lalor, MD MBA CPE FACHE Chief Medical Officer

Excellence In Healthcare Podcast ·

2020/09/01

Here in episode #81, Michael starts our show highlighting the life lessons in what we do and learn as quality leaders; He walks us through his career journey as a healthcare professional, a physician executive, and a well tenured care provider within the hospice and palliative care space; Michael provides a great overview and introduction into the world of palliative care; and helps to define the standard of quality within this unique specialty; Dr. Lalor gives an insightful breakdown in what it

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00:55:24

Stephen Weller, MBA, MM Lean Operations Consultant

Excellence In Healthcare Podcast ·

2020/08/25

As a quality improvement professional and historian, Stephen starts our episode #80 with a quote from the Father of Scientific Management; Stephen shares with us his background going from manufacturing, and into lean operations coaching and consulting for operating rooms; Total side note, but Stephen has authored and co-authored several lean related manuscripts, but his latest book titled “The Progressive Machine” is an absolute must to add to your collection; Stephen shares an aha moment teaching

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00:55:43

Gary E. Williams Jr., MPA, LSSGB

Excellence In Healthcare Podcast ·

2020/08/18

Here in episode #79, Gary starts our show with a leadership mindset set reminding us that every team member is valuable; He walks us through his career path going from a possible career in politics, then into healthcare, and even taking the stage as a TedX speaker; Gary shares his dark moment story centered on his internal conflicts while managing a team member out of the organization; Gary tells us how starting with Why and defining your objectives is a perfect way to center your project teams for

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00:47:13

Sarah Cook, LSSGB Performance Engineer

Excellence In Healthcare Podcast ·

2020/08/11

Here in Episode #78 Sarah starts our show with a Deming classic, reminding us that a bad process will always beat a good person; Sarah takes us through her career journey moving from the lab and into her current quality improvement role; and gives us an impromptu podcast tour of South Dakota; Sarah shares a moment of failure connected with her earliest improvement project; She walks us through her best practice approaches for building trust on her project teams; She tells what her most value-added

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01:01:51

Beth Guyton, CPHQ, LSSGB Executive Coach & Change...

Excellence In Healthcare Podcast ·

2020/08/04

Here in Episode #77 Beth starts our show with the mindset reminding us that every team member is a leader; Beth walks us through her unconventional career journey, going from healthcare sales and leadership, and into the world entrepreneurship as a successful executive coach and change management expert; Beth shares her best advice, encouraging us to buy the ticket and take the ride; When it comes to improving the healthcare industry, Beth calls out psychological safety, aligning personal values,

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01:09:54

Joseph Perez, Th.D (Dr. Joe) Senior Systems Analyst &...

Excellence In Healthcare Podcast ·

2020/07/28

Here in episode #76 Dr. Joe starts our show with a leadership quote that simultaneously defines and redefines what it means to be a leader; Dr Joe digs in and gives several great pointers around launching a career in professional speaking; He shares with us a dark moment story that teaches us not to bite off more than we can chew; Dr. Joe tells us why every aspiring leader needs to know, grow, and show; He shares an AHA moment connected with using data visualization to break down silos and

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00:57:02

Toshka "TK" Nelson, MBA, PMP, CPHQ Portfolio...

Excellence In Healthcare Podcast ·

2020/07/21

Here in episode #75 TK starts our show with a leadership mindset around leaving a legacy; TK walks us through her impressive healthcare career, and doubles down on her legacy mindset with sharing stories from her interactions with the late Mr. Bernard Tyson and the impact of his legacy on her career; TK shares with us a dark moment story connected with always being prepared; She tells with us how she establishes trust and builds 1 to 1 relationships with the teams that she leads; TK highlights the

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00:50:35

Audrey Cortez, RN, MSN, CPXP Director of Patient...

Excellence In Healthcare Podcast ·

2020/07/14

Here in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work; Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about

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01:22:37

Christopher J Hutchins VP, Chief Data & Analytics...

Excellence In Healthcare Podcast ·

2020/07/07

Here in episode #73, Chris starts our show with a great mindset around doing good and sharing the credit; Chris humbly walks us through his career path and highlights a day in the life of a Chief Data and Analytics Officer; Chris shares with us a moment of failure connected with owning your mistakes, but also in being permitted to make mistakes; Chris teaches us how asking for help can be used as an expert approach to develop relationships; As a hiring decision-maker within his organization, Chris

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00:46:22

Katie Castree, MHA, ASQ CSSBB Operations Excellence...

Excellence In Healthcare Podcast ·

2020/06/30

Here in Episode #72, Katie starts our show by encouraging us to make change happen; Katie walks us through her impressive career in healthcare operations management and highlights a day in the life working as a quality person in the lab setting; She shares her best moment of failure connected with making a career transition and conquering the first 90 days; Katie highlights how she builds trust as a key tactic for moving her teams forward; She shares her best aha moment that she can’t unlearn

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01:25:28

Fred Newmark, Managing Partner

Excellence In Healthcare Podcast ·

2020/06/23

Here in episode #71, Fred starts our show with a leadership mindset centered around giving value; Fred is a fellow entrepreneur that walks us through his impressive path as a physician recruiting and professional development; He gives us an overview of the physician recruitment process, as well as the major takeaway around developing as an expert; After a small mix up around our scripts, Fred highlights his approach for developing great teams connected with being genuine; Fred teaches us that we

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01:01:40

Timothy Gorton, FACHE

Excellence In Healthcare Podcast ·

2020/06/16

Here in episode #70 Tim starts our show with a leadership mindset to seek out team members that are smarter than ourselves; Tim walks us through his impressive background in healthcare compliance and the path that lead him to be the CEO of new opportunities; Tim shares with us several strategies that he is using in his new opportunity search efforts; He highlights a career failure connected with taking risks, and not seeking help in the process; Tim tells how he leverages personal respect as an

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01:06:44

Deneen M. Richmond, MHA, RN Vice President,...

Excellence In Healthcare Podcast ·

2020/06/09

Here in Episode #69 Deneen starts our show with a classic quote from John Quincy Adams; Deneen walks us through her incredible career path and tells us what the day in the life of a VP of Pop Health & Clinical Improvement looks like; Deneen shares a dark moment reflection centered around exploring new opportunities and ultimately what it takes to move forward in both our professional and personal journeys; She teaches us how she leverages high-reliability principles to lead high performing teams

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00:59:50

Lisa Davies, CPHQ, LNHA, RD, LD Sr. Director of...

Excellence In Healthcare Podcast ·

2020/06/02

Here in Episode #68 Lisa starts our show with a great mindset around servant leadership; She walks up through her career path and a day in the life, as a quality leader in the long term acute care setting; Lisa shares a career failure, turned learning moment connected with leading her team through the journey for achieving their national quality award; Lisa outlines how she connects the why with the quality improvement work done across her organization; She shares an aha moment aligned with applying

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01:08:06

Jason Povio, MSEM, LSSBB Snr. Vice President, Operations

Excellence In Healthcare Podcast ·

2020/05/26

Here in episode #67, Jason starts our show encouraging us to stay focused on the road ahead; Jason shares how his wife’s personal healthcare experience influenced his leadership journey; He underscores the opportunities and outlook of telemedicine market; Jason shares his biggest moment of failure, and how mentors and emotional intelligence helped pull him through; He highlights how he leverages active listening to lead high performing teams; Jason shares his career aha moment centered around

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00:35:16

Patrick Hennessy, MPH Senior Consulting Director -...

Excellence In Healthcare Podcast ·

2020/05/19

Here in Episode #66b Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He

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01:06:29

Patrick Hennessy, MPH Senior Consulting Director -...

Excellence In Healthcare Podcast ·

2020/05/12

Here in Episode #66 Patrick starts our show with highlighting how he creates a miracle morning; He walks us through his impressive healthcare leadership career path, emphasizing the impact that a little bit of career planning can have; Patrick shares a dark moment story connected with successfully leading teams and direct reports through project deliverables; Patrick teaches us what happens when you, shut up and listen; He encourages us as leaders to learn and respect our personal weaknesses; He

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01:06:27

Vanila M. Singh, MD MACM Clinical Associate...

Excellence In Healthcare Podcast ·

2020/05/05

Here in episode #65 Dr. Singh starts our show with a leadership mindset of keeping clarity and cutting out the noise; Dr. Singh shares her impressive background with us, and quality people lets just say that she is our first podcast guest with her very own Wikipedia page; Dr. Singh shares a best moment of failure that literally hinges on an act of congress; and how perseverance drove her and her team to success; She teaches us how she builds close team connections by focusing on the human-side of

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01:14:03

David Ciommo Data Visualization Principal; Leader of...

Excellence In Healthcare Podcast ·

2020/04/28

Here in Episode #64, David starts our show with a leadership mindset reminding us to understand our work thoroughly and to always strive for excellence; David shares his unique career path going from a 20+ year focus in marketing and advertising to leading an innovative data visualization center of excellence; As an analytics expert, David shares a career dark moment connected with the holy trinity of data storytelling; David shares with us 3 steps for approaching data visualization projects; He

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209 results

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