PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
03:41
Bring on the Service Professionals? It’s Time to...
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05:19
Don’t Just Solve Problems! How to Actually Reconcile...
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03:52
Are You Winning Tomorrow? How to Really Create...
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03:58
Being a Fred (or Davide) - Leveraging Passion to...
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04:56
What Would your Customers Actually Say? Mustering...
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04:17
Join the Convenience Revolution - How to be Easier to...
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03:34
PODCAST - Was Your Mother Right? Classic Wisdom at...
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04:21
PODCAST - How to Spark EI and CX - Igniting Empathy...
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04:49
PODCAST: Make Customer Breakdowns into Breakthroughs...
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03:28
PODCAST: Choose your Attitude, It’s Showtime - How to...
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04:11
PODCAST: How to Actually Show Gratitude - The Lost...
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03:24
PODCAST: Why Send Customers Away - The Art of...
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04:42
PODCAST: How to Crush Signature Moments - The Art of...
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03:47
PODCAST: How to Design Wow - An Approach to Satisfy...
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03:47
PODCAST: Playing to Win: How to Think & Act Like Zappos
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03:55
PODCAST: Being the Ritz Carlton of Your Industry: How...
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03:08
PODCAST: Are You Catching the Big Fish? Colorful Ways...
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04:25
PODCAST: One of the Most Asked Questions: How...
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03:51
PODCAST: Behavior vs. Score - How to Track What...
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02:48
PODCAST: There’s More to Service - 5 Ways to Help and...
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